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Remote Directory Assistance Operator Jobs in Oregon

Staff Engineer - Full Time - Remote

OR · On-site +1

$121K - $161K/yr

... becoming the operating system for on-demand care, Experity is the place to grow your career ... Employee Assistance Program - This robust program includes counseling, legal resolution, financial ...

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Remote Directory Assistance Operator information

What is a remote directory assistance operator?

A Remote Directory Assistance Operator is a professional who provides telephone-based assistance to callers seeking contact information, such as phone numbers and addresses, for individuals, businesses, or services. These operators typically work from a remote location, using specialized software and databases to quickly access and relay accurate information to callers. The job requires strong communication skills, attention to detail, and the ability to handle multiple requests efficiently. Remote Directory Assistance Operators play an important role in helping people connect with the resources they need, especially those who may not have internet access or prefer speaking with a live representative.

What are the key skills and qualifications needed to thrive as a remote directory assistance operator?

To thrive as a Remote Directory Assistance Operator, you need strong verbal communication skills, excellent listening abilities, and a high school diploma or equivalent. Familiarity with call center software, computer systems, and phone directory databases is typically required. Attention to detail, patience, and professionalism help operators provide accurate information and exceptional customer service. These competencies are vital for efficiently handling high call volumes, ensuring customer satisfaction, and maintaining service quality standards.

What are some common challenges faced by remote directory assistance operators and how can they be overcome?

Remote Directory Assistance Operators often encounter challenges such as handling a high volume of calls, deciphering unclear caller requests, and accurately retrieving information in a timely manner. Working remotely also requires strong self-motivation and excellent communication skills to maintain productivity without direct supervision. To overcome these challenges, operators can utilize company-provided databases efficiently, practice active listening, and follow structured workflows. Regular training and participating in virtual team meetings can also help operators stay updated on best practices and foster a sense of connection with their team.

What is the difference between Remote Directory Assistance Operator vs Customer Service Representative?

AspectRemote Directory Assistance OperatorCustomer Service Representative
CredentialsBasic high school diploma, training in directory systemsHigh school diploma or equivalent, customer service training
Work EnvironmentRemote, call-based, focused on directory inquiriesRemote or in-office, handling various customer inquiries
Industry UsageTelecommunications, directory servicesRetail, tech, finance, and more
Search/Comparison IntentClarifying directory info, phone number lookupsResolving customer issues, product info, support

Remote Directory Assistance Operators primarily focus on providing directory information via phone or online, requiring specific training in directory systems. Customer Service Representatives handle a broader range of customer inquiries across various industries. While both roles are remote and involve communication skills, their core functions and industry applications differ significantly.

What cities in Oregon are hiring for Remote Directory Assistance Operator jobs?

Cities in Oregon with the most Remote Directory Assistance Operator job openings:

Infographic showing various Remote Directory Assistance Operator job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Licensed Mental Health Therapist - Remote Opportunity at Charlie Healthcare Services

Hillsboro, OR • Remote

Full-time

Medical, Dental, Vision, PTO

Posted 9 days ago


Key responsibilities

  • Conduct thorough assessments and evaluations to identify clients' mental health needs and develop individualized treatment plans.

  • Deliver evidence-based therapy services using modalities such as CBT, DBT, and trauma-informed care tailored to clients' needs.

  • Engage in active collaboration with other healthcare professionals to ensure coordinated care for clients.


Job description

Position Overview

Charlie Healthcare Services is actively seeking a passionate and fully licensed Mental Health Therapist to join our dedicated team. In this full-time remote role, you will be instrumental in providing vital mental health services to a diverse client population, emphasizing accessible care for individuals facing various challenges. Your professionalism and expertise will significantly contribute to enhancing the mental well-being of our community.

About the Organization

At Charlie Healthcare Services, we stand committed to transforming mental healthcare delivery. We pride ourselves on our inclusive environment where individuals from all backgrounds feel valued and respected. Our mission centers around the belief that everyone deserves access to quality mental health services. We focus on fostering a culture of empathy and collaboration among our licensed therapists, supporting them in their efforts to make a meaningful impact in the lives of our clients.

Work Environment

This position is classified as a remote role, allowing you the flexibility to work from the comfort of your home while still operating within a structured framework. You will engage with clients primarily through telehealth platforms, ensuring that you have all the tools necessary to deliver effective therapy sessions. The remote work setting is designed to facilitate your success, offering easy access to resources and a supportive administrative team dedicated to your overall well-being.

Key Responsibilities
  • Conduct thorough assessments and evaluations to accurately identify clients' mental health needs, collaboratively developing individualized treatment plans that cater to their specific situations.
  • Deliver evidence-based therapy services to clients, employing modalities such as Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and trauma-informed care methodologies tailored to individual, group, and family dynamics.
  • Engage in active collaboration with case managers, psychiatrists, and other healthcare professionals to ensure holistic, coordinated care for each client.
  • Provide crisis intervention and support for clients experiencing acute distress or emergency situations, harnessing your skills to provide immediate assistance and resources.
  • Participate in outreach initiatives and educational programs designed to promote mental health awareness and reduce stigma within the community.
Patient Population / Client Focus

As a licensed Mental Health Therapist at Charlie Healthcare Services, you will serve a diverse client population, including individuals grappling with depression, anxiety, trauma, and relationship issues. Our client mix includes adults and families from varying socioeconomic, cultural, and ethnic backgrounds. Your role will require you to tailor your communication and therapy approaches to meet the unique needs of each client, fostering an environment of security and trust.

Qualifications
  • An independent and active license as a Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LPC), Licensed Marriage and Family Therapist (LMFT), or Doctor of Psychology (PsyD).
  • A completed master’s degree or doctorate in fields related to Social Work, Mental Health Counseling, or Psychology.
  • Strong communication and interpersonal skills, demonstrating the ability to build rapport and establish therapeutic relationships effectively.
  • Exemplary cultural competence, enabling you to work sensitively with clients from various backgrounds.
  • Excellent time-management and organizational skills to ensure prompt and thorough documentation of client sessions.
Preferred Experience
  • Experience in telehealth services, adapting traditional therapy methodologies for remote delivery.
  • A background in crisis intervention techniques and community outreach programs.
  • Prior work within hospice or palliative care settings, providing end-of-life counseling is a plus.
Compensation and Benefits

We offer a competitive salary that ranges from USD 70,000 to 100,000 yearly, depending on your experience and qualifications. Charlie Healthcare Services values your contributions and ensures you are compensated fairly within the industry standards.

  • Comprehensive health insurance plans covering medical, dental, and vision benefits, promoting your overall health.
  • Professional liability insurance for peace of mind as you conduct your vital work.
  • Generous paid time off and holiday leave, prioritizing work-life balance.
  • Access to ongoing professional development opportunities and continuing education resources supporting your career growth.
  • A collaborative team environment that values mentorship and supervision to help you excel in your role.
Career Growth Opportunities

Charlie Healthcare Services is committed to your personal and professional growth. You will have access to a variety of continuing education programs and professional development workshops designed to refine your skills and keep you updated on the latest in mental health care practices. You may also explore leadership roles and specialized areas of practice within our organization as you advance in your career.

Why Join Our Team

By joining Charlie Healthcare Services, you become part of a forward-thinking organization dedicated to the mental health of our community. Here, your work is not just a job; it’s a vocation where every day presents an opportunity to touch lives positively. Our supportive culture encourages innovation, collaboration, and inclusivity, ensuring that all staff members are empowered to deliver their best work.

Application Information

If you are an enthusiastic and licensed mental health therapist eager to bring your expertise to a vibrant team dedicated to accessible care for diverse populations, we encourage you to apply today. Please submit your resume and a cover letter highlighting your relevant experience and passion for mental health services. Be part of our mission to improve the lives of individuals within our community.