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Remote Directory Assistance Operator Jobs in Oregon

... becoming the operating system for on-demand care, Experity is the place to grow your career ... Employee Assistance Program - This robust program includes counseling, legal resolution, financial ...

District Sales Manager - West

Portland, OR · On-site +1

$276K - $286K/yr

... offers relocation assistance. In this role, you will have the opportunity to: * Deliver ... Experience leading and operating effectively within a remote, geographically dispersed organization.

District Sales Manager - West

Eugene, OR · On-site +1

$276K - $286K/yr

... offers relocation assistance. In this role, you will have the opportunity to: * Deliver ... Experience leading and operating effectively within a remote, geographically dispersed organization.

Showing results 41-60

Remote Directory Assistance Operator information

What is a remote directory assistance operator?

A Remote Directory Assistance Operator is a professional who provides telephone-based assistance to callers seeking contact information, such as phone numbers and addresses, for individuals, businesses, or services. These operators typically work from a remote location, using specialized software and databases to quickly access and relay accurate information to callers. The job requires strong communication skills, attention to detail, and the ability to handle multiple requests efficiently. Remote Directory Assistance Operators play an important role in helping people connect with the resources they need, especially those who may not have internet access or prefer speaking with a live representative.

What are the key skills and qualifications needed to thrive as a remote directory assistance operator?

To thrive as a Remote Directory Assistance Operator, you need strong verbal communication skills, excellent listening abilities, and a high school diploma or equivalent. Familiarity with call center software, computer systems, and phone directory databases is typically required. Attention to detail, patience, and professionalism help operators provide accurate information and exceptional customer service. These competencies are vital for efficiently handling high call volumes, ensuring customer satisfaction, and maintaining service quality standards.

What are some common challenges faced by remote directory assistance operators and how can they be overcome?

Remote Directory Assistance Operators often encounter challenges such as handling a high volume of calls, deciphering unclear caller requests, and accurately retrieving information in a timely manner. Working remotely also requires strong self-motivation and excellent communication skills to maintain productivity without direct supervision. To overcome these challenges, operators can utilize company-provided databases efficiently, practice active listening, and follow structured workflows. Regular training and participating in virtual team meetings can also help operators stay updated on best practices and foster a sense of connection with their team.

What is the difference between Remote Directory Assistance Operator vs Customer Service Representative?

AspectRemote Directory Assistance OperatorCustomer Service Representative
CredentialsBasic high school diploma, training in directory systemsHigh school diploma or equivalent, customer service training
Work EnvironmentRemote, call-based, focused on directory inquiriesRemote or in-office, handling various customer inquiries
Industry UsageTelecommunications, directory servicesRetail, tech, finance, and more
Search/Comparison IntentClarifying directory info, phone number lookupsResolving customer issues, product info, support

Remote Directory Assistance Operators primarily focus on providing directory information via phone or online, requiring specific training in directory systems. Customer Service Representatives handle a broader range of customer inquiries across various industries. While both roles are remote and involve communication skills, their core functions and industry applications differ significantly.

What cities in Oregon are hiring for Remote Directory Assistance Operator jobs?

Cities in Oregon with the most Remote Directory Assistance Operator job openings:

Infographic showing various Remote Directory Assistance Operator job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Licensed Professional Counselor (Remote) - Heritage Counseling Center

Portland, OR • Remote

$62K - $84K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 9 days ago


Job description

Position Overview

The Heritage Counseling Center is seeking a dedicated and experienced Licensed Professional Counselor (LPC) to join our team in a full-time, remote capacity. This role offers the unique opportunity to provide meaningful mental health support to clients while operating from the comfort of your own home. We value the importance of quality care, and our LPCs are crucial to achieving optimal client outcomes and facilitating personal and emotional growth.

About the Organization

Heritage Counseling Center is a leading mental health care provider located in the heart of Portland, Oregon. Our mission is to empower individuals to achieve their fullest potential through compassionate and professional counseling services. Our dedicated team fosters a positive and inclusive workplace culture, emphasizing collaboration, integrity, and respect for every client. With a deep commitment to serving the community, we are proud to offer tailored mental health solutions that cater to diverse individual needs.

Work Environment

This position is fully remote, allowing for flexibility in your work-life balance. Our team utilizes a cloud-based Electronic Health Records (EHR) system that ensures compliance with various insurance requirements, including Medicaid and Medicare. Our telehealth platform is HIPAA compliant, allowing you to conduct sessions securely and efficiently while maintaining client confidentiality.

Key Responsibilities
  • Conduct individual, family, and group counseling sessions, utilizing evidence-based methods to assess and address clients' challenges.
  • Implement treatment plans that address symptoms of mental health disorders, trauma, or dual diagnoses, working collaboratively with clients to set achievable goals.
  • Utilize our cloud-based EHR to document client progress, treatment notes, and session summaries, ensuring compliance with insurance regulations.
  • Manage your scheduling effectively to accommodate client needs while also maintaining a flexible work schedule that may include some evenings or weekends.
  • Benefit from ongoing clinical support and training, focusing on professional development and staying current with the latest therapeutic techniques.
  • Utilize our HIPAA-compliant telehealth platform to provide high-quality mental health care in a safe and confidential manner.
Patient Population / Client Focus

In this role, you will primarily serve adults facing a spectrum of mental health issues, including anxiety, depression, trauma, and relationship challenges. Our clients appreciate our compassionate approach and strive to create a supportive environment that involves collaboration between counselor and client. Your expertise will help clients navigate their emotions, develop coping strategies, and foster resilience for lasting change.

Qualifications
  • Master’s degree in Counseling, Psychology, Social Work, or a closely related field.
  • Active and unrestricted Licensed Professional Counselor (LPC) license in the state of Oregon.
  • A minimum of three (3) years of relevant experience in mental health counseling, with a proven track record of successful client outcomes.
  • Strong communication and interpersonal skills, facilitating effective collaboration with clients and team members.
  • Ability to work independently while managing time and priorities effectively.
  • Access to a reliable laptop or desktop computer with high-speed internet and a webcam for virtual consultations.
Preferred Experience
  • Experience with diverse populations, including multicultural consideration in therapy approaches.
  • Familiarity with specific therapeutic modalities such as CBT, DBT, or EMDR.
  • Prior experience using EHR systems and telehealth platforms.
Compensation and Benefits
  • Annual salary range of USD 90,000 to 100,000, commensurate with education, experience, and specialization.
  • Comprehensive benefits package including health, dental, and life insurance, health savings account, and a 401(k) with matching contributions.
  • Flexible scheduling that allows you to choose your hours, ensuring you maintain a healthy work-life balance.
  • Paid time off allowing you to recharge and embrace well-deserved breaks.
  • Professional development assistance to support your continuous improvement and career growth.
Career Growth Opportunities

At Heritage Counseling Center, we believe in investing in our employees' professional growth. As an LPC, you will benefit from access to ongoing training workshops, networking opportunities with other professionals, and mentorship programs designed to enhance your skills. We are committed to helping our counselors develop both personally and professionally, ensuring they have the resources and support needed to excel in their careers.

Why Join Our Team

By becoming a part of Heritage Counseling Center, you will join a collaborative team dedicated to providing exceptional mental health care. Our supportive work culture emphasizes professional growth, work-life balance, and community impact. If you are passionate about making a difference in the lives of others and want to work in an environment that values your expertise, we encourage you to apply today!

Application Information

If you are interested in this opportunity, please submit your resume and a cover letter detailing your relevant experience and motivation for joining our team. We are excited to hear from you and potentially welcome you to our family of dedicated mental health professionals.