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Remote Directory Assistance Operator Jobs (NOW HIRING)

asrcfh

Google Administrator

Peachtree City, GA · Remote

This position is 100% remote. The Google Administrator ensures the secure, reliable, and efficient ... Support identity and access management integration with enterprise directory services (e.g., Active ...

Birch Gold Group

Operator

Burbank, CA · Remote

... assistance to other departments as needed. In addition to administrative duties including ... Work Environment - The working conditions of this position include working in a remote fashion and ...

asrcfh

Google Administrator

Peachtree City, GA · Remote

This position is 100% remote. The Google Administrator ensures the secure, reliable, and efficient ... Support identity and access management integration with enterprise directory services (e.g., Active ...

Visionary Technology Consultants

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Workforce Support Technician - Hybrid

Bellevue, WA · Remote

$28 - $32/hr

... both remote and in-person IT assistance across the organization. This role is essential in ... Directory, Intune, ServiceNow, and Zoom--to resolve issues at the first level. · Accurately and ...

Mastech Digital

Radiant Logic Consultant

Tampa, FL · Remote

$90/hr

Remote (Tampa, FL) Salary: $90.00/Hourly Role: Radiant Logic Consultant Primary Skills: Security ... Active Directory) via LDAP for IGA consumption. • Virtual Directory -- expose virtualized ...

Fortress SRM LLC

Service Desk Analyst I

Independence, OH · Remote

$21 - $28.75/hr

... remote sessions. * Diagnose, troubleshoot, and resolve end-user issues related to: * Windows ... Active Directory user account creation, modification, and access management * Microsoft Exchange ...

IBM

XFR Red Team Operator

Cleveland, OH · On-site +1

You will plan and execute remote operations dynamically emulating advanced threat actors to improve ... Active Directory, Software Development, or Cloud Infrastructure · Relevant certifications from ...

IBM

XFR Red Team Operator

Alexandria, VA · On-site +1

You will plan and execute remote operations dynamically emulating advanced threat actors to improve ... Active Directory, Software Development, or Cloud Infrastructure · Relevant certifications from ...

IBM

XFR Red Team Operator

Marlton, NJ · On-site +1

You will plan and execute remote operations dynamically emulating advanced threat actors to improve ... Active Directory, Software Development, or Cloud Infrastructure · Relevant certifications from ...

Apex Systems

Information Security Engineer IV

Brooklyn, NY · On-site +1

$84 - $92/hr

Remote (EST Hours) Pay: $84-$92 Length: 10 Months The individual in this role will define, deliver ... Monitor, optimize, and ensure availability of directory performance and replication. Develop and ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$21.75 - $29.75/hr

Work required shift from 9:30 AM to 6:00 PM as part of a coverage team operating 24x7 support, to ... Knowledge of Windows Active Directory, multiple desktop programs, configuration and debugging ...

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How much do remote directory assistance operator jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for remote directory assistance operator in the United States is $46.58, according to ZipRecruiter salary data. Most workers in this role earn between $33.41 and $54.33 per hour, depending on experience, location, and employer.

What is a Remote Directory Assistance Operator?

A Remote Directory Assistance Operator is a professional who provides telephone-based assistance to callers seeking contact information, such as phone numbers and addresses, for individuals, businesses, or services. These operators typically work from a remote location, using specialized software and databases to quickly access and relay accurate information to callers. The job requires strong communication skills, attention to detail, and the ability to handle multiple requests efficiently. Remote Directory Assistance Operators play an important role in helping people connect with the resources they need, especially those who may not have internet access or prefer speaking with a live representative.

What is the difference between Remote Directory Assistance Operator vs Customer Service Representative?

AspectRemote Directory Assistance OperatorCustomer Service Representative
CredentialsBasic high school diploma, training in directory systemsHigh school diploma or equivalent, customer service training
Work EnvironmentRemote, call-based, focused on directory inquiriesRemote or in-office, handling various customer inquiries
Industry UsageTelecommunications, directory servicesRetail, tech, finance, and more
Search/Comparison IntentClarifying directory info, phone number lookupsResolving customer issues, product info, support

Remote Directory Assistance Operators primarily focus on providing directory information via phone or online, requiring specific training in directory systems. Customer Service Representatives handle a broader range of customer inquiries across various industries. While both roles are remote and involve communication skills, their core functions and industry applications differ significantly.

What are some common challenges faced by Remote Directory Assistance Operators and how can they be overcome?

Remote Directory Assistance Operators often encounter challenges such as handling a high volume of calls, deciphering unclear caller requests, and accurately retrieving information in a timely manner. Working remotely also requires strong self-motivation and excellent communication skills to maintain productivity without direct supervision. To overcome these challenges, operators can utilize company-provided databases efficiently, practice active listening, and follow structured workflows. Regular training and participating in virtual team meetings can also help operators stay updated on best practices and foster a sense of connection with their team.

What are the key skills and qualifications needed to thrive as a Remote Directory Assistance Operator, and why are they important?

To thrive as a Remote Directory Assistance Operator, you need strong verbal communication skills, excellent listening abilities, and a high school diploma or equivalent. Familiarity with call center software, computer systems, and phone directory databases is typically required. Attention to detail, patience, and professionalism help operators provide accurate information and exceptional customer service. These competencies are vital for efficiently handling high call volumes, ensuring customer satisfaction, and maintaining service quality standards.
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Remote Directory Assistance Operator jobs near you

Google Administrator

asrcfh

Peachtree City, GA • Remote

Other

Posted 10 days ago

Job description

Position Overview
ASRC Federal is seeking a qualified Google Administrator to support the Department of Defense Education Activity (DoDEA). This role is responsible for the administration, configuration, and sustainment of the enterprise Google Workspace environment supporting a global user base of educators, administrators, and students.  This position is 100% remote.
The Google Administrator ensures the secure, reliable, and efficient operation of collaboration services while aligning with DoDEA cybersecurity policies, federal compliance requirements, and enterprise IT standards.
 
Major Duties and Responsibilities
  • Administer and maintain the Google Workspace environment, including Gmail, Drive, Docs, Sheets, Meet, Calendar, and associated services
  • Manage user accounts, organizational units (OUs), groups, roles, and permissions within the Google Admin Console
  • Implement, enforce, and monitor security controls including multi-factor authentication (MFA), data loss prevention (DLP), endpoint management, and access controls
  • Monitor system health, performance, and usage metrics using administrative dashboards and reporting tools
  • Provide Tier 2/3 support for Google Workspace-related incidents, service requests, and escalations
  • Troubleshoot and resolve issues related to mail delivery, file access, sharing permissions, synchronization, and user provisioning
  • Support identity and access management integration with enterprise directory services (e.g., Active Directory, SSO solutions)
  • Collaborate with cybersecurity and compliance teams to ensure adherence to DoDEA policies, RMF controls, and DoD security requirements
  • Develop and maintain system documentation, standard operating procedures (SOPs), and knowledge base articles
  • Deliver user guidance, training materials, and best practices to improve adoption and effective use of Google Workspace tools
  • Support audits, inspections, and reporting requirements related to system usage, access, and compliance
 
Required Qualifications
  • Bachelor’s degree (BA/BS) or equivalent combination of education and experience
  • Minimum of 5+ years of experience in system administration, cloud services, or enterprise collaboration platforms
  • Active Secret Security Clearance or ability to obtain 
  • Experience administering Google Workspace in a large enterprise or educational environment
  • Strong knowledge of identity and access management, including integration with directory services such as Active Directory
  • Familiarity with cloud security principles, including access control, data protection, and compliance frameworks
  • Experience supporting geographically dispersed users in a global environment
  • Strong troubleshooting, analytical, and problem-solving skills
  • Excellent written and verbal communication skills
 
Preferred Qualifications
  • Google Workspace Administrator Certification
  • Experience supporting K-12 or higher education environments
  • Familiarity with DoD cybersecurity frameworks (e.g., RMF, STIGs, IL requirements)
  • Experience with scripting/automation (e.g., GAM, PowerShell, APIs)
  • ITIL Foundation or similar service management experience
 
Performance Standards
Tasks shall be completed in accordance with established organizational policies and procedures.
Timely response and resolution of incidents and service requests in alignment with contract performance metrics.
 
Work Conditions
Work is performed in a remote environment supporting a globally distributed user base.
Standard work hours are Monday to Friday, 0730–1730, excluding federal holidays.
Occasional after-hours support may be required for maintenance, deployments, or incident response.
 
 
 

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