ZipRecruiter

Log In

2

Remote Directory Assistance Operator Jobs (NOW HIRING)

Global Alliant Inc

Junior Help Desk

Rockville, MD · Remote

$70K/yr

... RDP and Remote assistance) * Excellent written and verbal communication skills. * Experience ... Working knowledge of Microsoft Active Directory * Must be able to research and work independently ...

Global Alliant Inc

Junior Help Desk

Rockville, MD · Remote

$70K/yr

... RDP and Remote assistance) * Excellent written and verbal communication skills. * Experience ... Working knowledge of Microsoft Active Directory * Must be able to research and work independently ...

TEKsystems

IT Helpdesk Support - Remote

Greensboro, NC · Remote

$20/hr

ServiceNow & Active Directory experience is preferred * Previous remote experience is preferred ... Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully ...

Connection

Be Seen First

IT Support Technician

Chicago, IL · Remote

$38 - $40/hr

... Active Directory. * Experience troubleshooting Windows operating systems, hardware, printers ... Ability to work independently in a remote support environment. * Strong troubleshooting ...

Birch Gold Group

Operator

Burbank, CA · Remote

... assistance to other departments as needed. In addition to administrative duties including ... Work Environment - The working conditions of this position include working in a remote fashion and ...

Techary

2nd Line Support Technician

Dallas, TX · Remote

$37K - $46K/yr

Provide remote support across Windows, macOS, Microsoft 365, Active Directory, Exchange, and mobile devices * Troubleshoot software, operating system, and connectivity issues via remote tools

Mastech Digital

Radiant Logic Consultant

Tampa, FL · Remote

$90/hr

Remote (Tampa, FL) Salary: $90.00/Hourly Role: Radiant Logic Consultant Primary Skills: Security ... Active Directory) via LDAP for IGA consumption. • Virtual Directory -- expose virtualized ...

Gotham Biotech

Technical Support Agent

Portland, ME · Remote

$30 - $35/hr

This is a remote position. The Technical Support Agent plays a critical role in ensuring seamless ... Diagnose and resolve common hardware, software, and network problems, including operating system ...

next page

Showing results 1-20

All JobsDirectory Assistance Operator JobsRemote Directory Assistance Operator Jobs

Remote Directory Assistance Operator information

See salary details

$23

$46

$86

How much do remote directory assistance operator jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for remote directory assistance operator in the United States is $46.58, according to ZipRecruiter salary data. Most workers in this role earn between $33.41 and $54.33 per hour, depending on experience, location, and employer.

What is a Remote Directory Assistance Operator?

A Remote Directory Assistance Operator is a professional who provides telephone-based assistance to callers seeking contact information, such as phone numbers and addresses, for individuals, businesses, or services. These operators typically work from a remote location, using specialized software and databases to quickly access and relay accurate information to callers. The job requires strong communication skills, attention to detail, and the ability to handle multiple requests efficiently. Remote Directory Assistance Operators play an important role in helping people connect with the resources they need, especially those who may not have internet access or prefer speaking with a live representative.

What is the difference between Remote Directory Assistance Operator vs Customer Service Representative?

AspectRemote Directory Assistance OperatorCustomer Service Representative
CredentialsBasic high school diploma, training in directory systemsHigh school diploma or equivalent, customer service training
Work EnvironmentRemote, call-based, focused on directory inquiriesRemote or in-office, handling various customer inquiries
Industry UsageTelecommunications, directory servicesRetail, tech, finance, and more
Search/Comparison IntentClarifying directory info, phone number lookupsResolving customer issues, product info, support

Remote Directory Assistance Operators primarily focus on providing directory information via phone or online, requiring specific training in directory systems. Customer Service Representatives handle a broader range of customer inquiries across various industries. While both roles are remote and involve communication skills, their core functions and industry applications differ significantly.

What are some common challenges faced by Remote Directory Assistance Operators and how can they be overcome?

Remote Directory Assistance Operators often encounter challenges such as handling a high volume of calls, deciphering unclear caller requests, and accurately retrieving information in a timely manner. Working remotely also requires strong self-motivation and excellent communication skills to maintain productivity without direct supervision. To overcome these challenges, operators can utilize company-provided databases efficiently, practice active listening, and follow structured workflows. Regular training and participating in virtual team meetings can also help operators stay updated on best practices and foster a sense of connection with their team.

What are the key skills and qualifications needed to thrive as a Remote Directory Assistance Operator, and why are they important?

To thrive as a Remote Directory Assistance Operator, you need strong verbal communication skills, excellent listening abilities, and a high school diploma or equivalent. Familiarity with call center software, computer systems, and phone directory databases is typically required. Attention to detail, patience, and professionalism help operators provide accurate information and exceptional customer service. These competencies are vital for efficiently handling high call volumes, ensuring customer satisfaction, and maintaining service quality standards.
More about Remote Directory Assistance Operator jobs
What cities are hiring for Remote Directory Assistance Operator jobs? Cities with the most Remote Directory Assistance Operator job openings:
What are the most commonly searched types of Directory Assistance Operator jobs? The most popular types of Directory Assistance Operator jobs are:
What states have the most Remote Directory Assistance Operator jobs? States with the most job openings for Remote Directory Assistance Operator jobs include:
What job categories do people searching Remote Directory Assistance Operator jobs look for? The top searched job categories for Remote Directory Assistance Operator jobs are:
Remote Directory Assistance Operator jobs near you
Infographic showing various Remote Directory Assistance Operator job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $96,891 per year, or $46.6 per hour.
Junior Help Desk

Junior Help Desk

Global Alliant Inc

Rockville, MD • Remote

$70K/yr

Full-time

Posted 10 days ago

Job description

Help Desk Specialist-I
Job Location- Remote

Criteria- Need US citizenshipbecause of federal regulations and the sensitive nature of the work involved.

Salary- Up to $70,000/annually


Required Skills

  • Over four years of experience in the field of help desk assistance, including three years of specialized experience in highly specialized IT disciplines involving a range of help desk related support.
  • At least two years of general hands-on experience in the specific discipline(s) of help desk functions.
  • Performs help desk support; works independently and as a member of a team.
  • At least 1 year of hands-on experience in configuring, managing and deploying Windows operating systems using Microsoft Deployment Toolkit (MDT).
  • Strong knowledge of the Microsoft Windows 10 Operating System.
  • Strong knowledge of Microsoft Office 2016, Microsoft SharePoint and Microsoft Office 365.
  • Hands on Experience with VoIP phones, Skype for Business, VPN solutions, mobile devices, Help Desk ticketing system, Remote management(using RDP and Remote assistance)
  • Excellent written and verbal communication skills.
  • Experience developing documentation to support desktop application packaging processes.
  • Experience developing application testing plans and supporting documentation.
  • Working knowledge of Microsoft Active Directory
  • Must be able to research and work independently to triage, troubleshoot, and fix issues.
  • Must be able to work collaboratively with other team members and hit the ground running, with minimal guidance, towards a common goal
  • Detail oriented and organized; able to understand information systems and ensure accuracy of work
  • Requires strong communication skills with other team members and clients
  • Requires the proven ability to manage time while working on a variety of tasks
  • Possess a willingness and attitude to help customers find workable solutions


Clearance:

  • Applicants selected will be subject to a minimum-background investigation and may need to meet eligibility requirements for access to sensitive information.


Education:

  • Associate's degree in related field.


If interested in applying for the position, please reach out to me at mayuri.s@globalalliantinc.com

Global Alliant logo

About Global Alliant

Sourced by ZipRecruiter

Global Alliant is an Innovative and Award winning Information Technology and Software Development Company based in Maryland. We partner with clients to transform their complex and mission critical business challenges using Digital Transformation, Cloud Modernization, Agile Engineering, and Process Automation Solutions. Our core capabilities reach across Public Sectors composed of Federal, State, and Local Government Agencies, and deliver the Best in Class Solutions. Global Alliant understands rapid policy changes to bring suitable program and delivery oversight coupled with technical subject matter expertise to not only meet but exceed client expectations.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Columbia, MD, US

Year founded

2016

Social media

Twitter

View All Global Alliant Jobs

Apply