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Remote Directory Assistance Operator Jobs (NOW HIRING)

Birch Gold Group

Operator

Burbank, CA · Remote

... assistance to other departments as needed. In addition to administrative duties including ... Work Environment - The working conditions of this position include working in a remote fashion and ...

Techary

2nd Line Support Technician

Dallas, TX · Remote

$37K - $46K/yr

Provide remote support across Windows, macOS, Microsoft 365, Active Directory, Exchange, and mobile devices * Troubleshoot software, operating system, and connectivity issues via remote tools

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$21.75 - $29.75/hr

Work required shift from 9:30 AM to 6:00 PM as part of a coverage team operating 24x7 support, to ... Knowledge of Windows Active Directory, multiple desktop programs, configuration and debugging ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$21.75 - $29.75/hr

Work required shift from 9:30 AM to 6:00 PM as part of a coverage team operating 24x7 support, to ... Knowledge of Windows Active Directory, multiple desktop programs, configuration and debugging ...

Mastech Digital

Radiant Logic Consultant

Tampa, FL · Remote

$90/hr

Remote (Tampa, FL) Salary: $90.00/Hourly Role: Radiant Logic Consultant Primary Skills: Security ... Active Directory) via LDAP for IGA consumption. • Virtual Directory -- expose virtualized ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$21.75 - $29.75/hr

Work required shift from 9:30 AM to 6:00 PM as part of a coverage team operating 24x7 support, to ... Knowledge of Windows Active Directory, multiple desktop programs, configuration and debugging ...

Gotham Biotech

Technical Support Agent

Portland, ME · Remote

$30 - $35/hr

This is a remote position. The Technical Support Agent plays a critical role in ensuring seamless ... Diagnose and resolve common hardware, software, and network problems, including operating system ...

Blue Mantis

Help Desk Engineer - Remote Canada Only

$25 - $28/hr

Windows Operating systems - Windows, 10-11 * MS Office applications (Outlook, Word, Excel ... Maintain user accounts in Active Directory * Security Group creation * Maintain user accounts for ...

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Remote Directory Assistance Operator information

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$23

$46

$86

How much do remote directory assistance operator jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for remote directory assistance operator in the United States is $46.58, according to ZipRecruiter salary data. Most workers in this role earn between $33.41 and $54.33 per hour, depending on experience, location, and employer.

What is a Remote Directory Assistance Operator?

A Remote Directory Assistance Operator is a professional who provides telephone-based assistance to callers seeking contact information, such as phone numbers and addresses, for individuals, businesses, or services. These operators typically work from a remote location, using specialized software and databases to quickly access and relay accurate information to callers. The job requires strong communication skills, attention to detail, and the ability to handle multiple requests efficiently. Remote Directory Assistance Operators play an important role in helping people connect with the resources they need, especially those who may not have internet access or prefer speaking with a live representative.

What is the difference between Remote Directory Assistance Operator vs Customer Service Representative?

AspectRemote Directory Assistance OperatorCustomer Service Representative
CredentialsBasic high school diploma, training in directory systemsHigh school diploma or equivalent, customer service training
Work EnvironmentRemote, call-based, focused on directory inquiriesRemote or in-office, handling various customer inquiries
Industry UsageTelecommunications, directory servicesRetail, tech, finance, and more
Search/Comparison IntentClarifying directory info, phone number lookupsResolving customer issues, product info, support

Remote Directory Assistance Operators primarily focus on providing directory information via phone or online, requiring specific training in directory systems. Customer Service Representatives handle a broader range of customer inquiries across various industries. While both roles are remote and involve communication skills, their core functions and industry applications differ significantly.

What are some common challenges faced by Remote Directory Assistance Operators and how can they be overcome?

Remote Directory Assistance Operators often encounter challenges such as handling a high volume of calls, deciphering unclear caller requests, and accurately retrieving information in a timely manner. Working remotely also requires strong self-motivation and excellent communication skills to maintain productivity without direct supervision. To overcome these challenges, operators can utilize company-provided databases efficiently, practice active listening, and follow structured workflows. Regular training and participating in virtual team meetings can also help operators stay updated on best practices and foster a sense of connection with their team.

How much do 411 operators make?

411 operators, also known as directory assistance operators, typically earn an hourly wage ranging from $10 to $15, with annual salaries between $20,000 and $30,000. Compensation can vary based on experience, location, and whether the role is full-time or part-time, often requiring strong communication and data entry skills.

What are the key skills and qualifications needed to thrive as a Remote Directory Assistance Operator, and why are they important?

To thrive as a Remote Directory Assistance Operator, you need strong verbal communication skills, excellent listening abilities, and a high school diploma or equivalent. Familiarity with call center software, computer systems, and phone directory databases is typically required. Attention to detail, patience, and professionalism help operators provide accurate information and exceptional customer service. These competencies are vital for efficiently handling high call volumes, ensuring customer satisfaction, and maintaining service quality standards.

What job makes $10,000 a month without a degree?

Remote Directory Assistance Operators can potentially earn around $10,000 per month by providing specialized phone-based support, often requiring strong communication skills and experience with directory or customer service tools. High earnings typically depend on the volume of calls, client contracts, and the operator's efficiency, with some roles offering performance-based incentives.

What is the easiest WFH job to get hired at?

Remote directory assistance operator roles are often considered accessible entry-level work-from-home jobs because they typically require basic communication skills, a computer, and internet access. These positions may not require extensive experience or certifications, making them easier to obtain for beginners seeking remote employment.

What jobs pay 2000 a day?

Remote Directory Assistance Operators typically do not earn $2000 a day; such high daily earnings are rare and usually associated with specialized roles like high-level consultants, certain sales positions, or entrepreneurs. Most jobs with daily rates approaching this level require extensive experience, advanced skills, or ownership of a business, rather than standard employment roles.
More about Remote Directory Assistance Operator jobs
What cities are hiring for Remote Directory Assistance Operator jobs? Cities with the most Remote Directory Assistance Operator job openings:
What are the most commonly searched types of Directory Assistance Operator jobs? The most popular types of Directory Assistance Operator jobs are:
What states have the most Remote Directory Assistance Operator jobs? States with the most job openings for Remote Directory Assistance Operator jobs include:
What job categories do people searching Remote Directory Assistance Operator jobs look for? The top searched job categories for Remote Directory Assistance Operator jobs are:
Remote Directory Assistance Operator jobs near you
Infographic showing various Remote Directory Assistance Operator job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $96,891 per year, or $46.6 per hour.
AWS Cloud Engineer (Remote)

AWS Cloud Engineer (Remote)

Oxley Enterprises, Inc.

Stafford, VA • Remote

$55.50 - $74.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 2 days ago

Job description

The following states/districts are excluded from this job ad: AK, CA, CO, CT, DC, HI, LA, MA, MN, MO, NE, NV, NH, NJ, NM, NY, ND, OR, PR, RI, VT, WA, WY

Future Need - Actively Interviewing

Location: Remote in any United States jurisdiction not excluded from this job advertisement.

Sustain and modernize the AWS GovCloud infrastructure that Veterans depend on every day! As an AWS Cloud Engineer, you will operate and maintain the AWS managed services underpinning 300+ mission-critical applications while driving platform modernization.

Position Description: The Amazon Web Services (AWS) Cloud Engineer operates and maintains the full suite of AWS managed services and EC2-based infrastructure. This role performs adaptive, perfective, preventive, and corrective maintenance; implements Infrastructure as Code (IaC) governance; and supports multi-region enablement.

Minimum/General Experience: 3 years of experience in AWS cloud engineering

Minimum Education: Bachelor's Degree in computer science, information technology, or related field

Essential Skills/Qualifications:

  • Excellent experience operating AWS managed services in production GovCloud environments (e.g., ElastiCache, RDS, DocumentDB, Kinesis, MSK, Athena, S3) maintaining performance, availability, and cost efficiency
  • Excellent experience managing EC2-based platform services (e.g., Consul, Vault, MongoDB, Atlassian tooling, Active Directory, Nexus, Postfix) in enterprise-scale AWS environments
  • Excellent ability to implement and maintain 100% IaC governance using Terraform
  • Excellent experience with AWS secrets management including HashiCorp Vault and AWS Secrets Manager
  • Excellent knowledge of AWS cost optimization including instance right-sizing, reserved instances, Savings Plans, S3 tiering, and cloud cost analytics
  • Above average experience with AWS certificate management including ACM, certificate rotation automation, and PKI operations ensuring zero production disruption
  • Above average knowledge of multi-region AWS architecture including S3 replication, RDS read replicas, ElastiCache cross-region replication, and data consistency considerations
  • Working knowledge of AWS EKS managed node groups and the interaction between EC2-based services and Kubernetes workloads in a multi-VPC environment
  • Experience supporting a federal agency
  • Excellent verbal and written communication skills

General Physical Requirements needed to perform the essential functions of this job may vary based on the location of the assignment.

  • Assignment Location - Remote
  • Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Typing, communicating, repetitive motions.
  • Close visual acuity to prepare and analyze data, view computer monitors and read. May need to view presentation screens and other visual aids in a virtual setting.
  • Inside environmental conditions with protection from outside elements.

Security: Active Federal Civilian Public Trust clearance

  • U.S. Citizenship or Permanent Resident that has lived in the United States for at least 3 years

Federal Civilian Public Trust Consists of a review of up to but not limited to:

  • Covers 10 year period and in some instances lifetime events
  • OPM Security Investigations Index (SII)
  • DOD Defense Central Investigations Index (DCII)
  • National Agency Check (NAC) records
  • FBI name check
  • FBI fingerprint check
  • Credit report check
  • Written inquiries to previous employers and references listed on the application for employment
  • Potential interviews with the subject, spouse, neighbors, supervisor, coworkers
  • Law enforcement check
  • Court records check
  • Education check - Attendance and Degrees

Acceptable Credentials

Tasks/activities include, but are not limited to:

  • Operates and maintains all AWS managed services supporting Health Applications Platform Services (HAPS) including ElastiCache, RDS, DocumentDB, Kinesis, MSK, and Athena
  • Ensures 99.995% incident-free availability for mission-critical managed service tiers
  • Manages EC2-based platform services including Consul, Vault, Active Directory, Nexus, and Postfix
  • Performs adaptive, perfective, preventive, and corrective maintenance
  • Implements and maintains 100% IaC governance using Terraform for all managed AWS resources
  • Prohibits and remediates manual production configuration changes
  • Maintains code review cycle time within 3 business days
  • Implements and operates centralized secrets management using HashiCorp Vault and AWS Secrets Manager
  • Ensures automated rotation for 100% of production secrets and manual rotation at least every 90 days
  • Manages AWS certificate lifecycle for managed services
  • Ensures 100% of TLS certificates are renewed 30+ days prior to expiration using automated mechanisms and immediately remediates any expired production certificates
  • Participates in daily Change Control Board (CCB) meetings
  • Ensures all AWS managed service changes are submitted 3+ business days in advance and validated within 2 hours post-implementation
  • Supports the Multi-Region Enablement Plan including assessment of AWS managed services warranting multi-region deployment and data replication strategies with cost-to-benefit analysis
  • Ensures all AWS managed services operate on VA TRM-approved software versions and contributes version compliance data to Program Increment Software Version Posture Reports
  • Contributes AWS service health metrics, cost analytics data, and incident information to the Monthly Maintenance Report

Compensation & Benefits: The annual projected pay range for this position is $86,375 - $117,390 with consideration being given to various factors including but not limited to qualifications, experience, job responsibilities, and geographic location.

Oxley Enterprises, Inc. offers a full array of benefits including:

  • Medical, dental, vision and prescription drug coverage for you and your family.
  • Life Insurance, short-term disability and long-term disability paid for by the Company.
  • Supplemental coverages including Accident, Critical Illness, and Hospital.
  • Additional Life insurance coverage for you and your dependents.
  • 401k plan with various options to select based on your retirement goals.

Oxley Enterprises, Inc. is a certified service-disabled veteran-owned (SDVOSB), veteran-owned (VOSB), and woman-owned small business (WOSB) that has 26 years of experience building and delivering quality IT systems and programs. Oxley is ranked in the INC 5000 7 times (2016, 2017, 2018, 2021, 2023, 2024, 2025). Oxley is a 2019 - 2025 Department of Labor HIRE Vets Medallion Award Winner. Oxley is Virginia Values Veterans certified.

All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local law.

If you require a reasonable accommodation to apply for a position at Oxley Enterprises, Inc., please send an email to our Human Resources Department at: careers@oxleyenterprises.com with the following information:

Subject Line: Accommodation Request

Provide a description of your accommodation request

Include your contact information: Full name, Email address, Best number to reach you (optional)

We participate in the E-Verify program. http://www.dhs.gov/E-Verify

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