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Remote Directory Assistance Operator Jobs in Indiana

A.C. Coy

Mainframe SUPRA DBA (Remote)

Indianapolis, IN · Remote

... operating system). * Support numerous SUPRA PDM databases, maintain COBOL copybooks to coincide ... Perform directory maintenance for SUPRA PDM database files. * Evaluate the database environment ...

A.C. Coy

Mainframe SUPRA DBA (Remote)

Indianapolis, IN · Remote

... operating system). * Support numerous SUPRA PDM databases, maintain COBOL copybooks to coincide ... Perform directory maintenance for SUPRA PDM database files. * Evaluate the database environment ...

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Remote Directory Assistance Operator information

What is a remote directory assistance operator?

A Remote Directory Assistance Operator is a professional who provides telephone-based assistance to callers seeking contact information, such as phone numbers and addresses, for individuals, businesses, or services. These operators typically work from a remote location, using specialized software and databases to quickly access and relay accurate information to callers. The job requires strong communication skills, attention to detail, and the ability to handle multiple requests efficiently. Remote Directory Assistance Operators play an important role in helping people connect with the resources they need, especially those who may not have internet access or prefer speaking with a live representative.

What are the key skills and qualifications needed to thrive as a remote directory assistance operator?

To thrive as a Remote Directory Assistance Operator, you need strong verbal communication skills, excellent listening abilities, and a high school diploma or equivalent. Familiarity with call center software, computer systems, and phone directory databases is typically required. Attention to detail, patience, and professionalism help operators provide accurate information and exceptional customer service. These competencies are vital for efficiently handling high call volumes, ensuring customer satisfaction, and maintaining service quality standards.

What are some common challenges faced by remote directory assistance operators and how can they be overcome?

Remote Directory Assistance Operators often encounter challenges such as handling a high volume of calls, deciphering unclear caller requests, and accurately retrieving information in a timely manner. Working remotely also requires strong self-motivation and excellent communication skills to maintain productivity without direct supervision. To overcome these challenges, operators can utilize company-provided databases efficiently, practice active listening, and follow structured workflows. Regular training and participating in virtual team meetings can also help operators stay updated on best practices and foster a sense of connection with their team.

What is the difference between Remote Directory Assistance Operator vs Customer Service Representative?

AspectRemote Directory Assistance OperatorCustomer Service Representative
CredentialsBasic high school diploma, training in directory systemsHigh school diploma or equivalent, customer service training
Work EnvironmentRemote, call-based, focused on directory inquiriesRemote or in-office, handling various customer inquiries
Industry UsageTelecommunications, directory servicesRetail, tech, finance, and more
Search/Comparison IntentClarifying directory info, phone number lookupsResolving customer issues, product info, support

Remote Directory Assistance Operators primarily focus on providing directory information via phone or online, requiring specific training in directory systems. Customer Service Representatives handle a broader range of customer inquiries across various industries. While both roles are remote and involve communication skills, their core functions and industry applications differ significantly.

What are the most commonly searched types of Directory Assistance Operator jobs in Indiana?

The most popular types of Directory Assistance Operator jobs in Indiana are:

What are popular job titles related to Remote Directory Assistance Operator jobs in Indiana?

For Remote Directory Assistance Operator jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Remote Directory Assistance Operator jobs in Indiana look for?

The top searched job categories for Remote Directory Assistance Operator jobs in Indiana are:

What cities in Indiana are hiring for Remote Directory Assistance Operator jobs?

Cities in Indiana with the most Remote Directory Assistance Operator job openings:

Remote Directory Assistance Operator jobs near you

Mainframe SUPRA DBA (Remote)

A.C. Coy

Indianapolis, IN • Remote

Contractor

Re-posted 10 days ago

Job description

Overview
  • Tier One Technologies is hiring a Mainframe SUPRA Database Administrator to support our US Government client.
  • This will be a 100% remote Contract-to-Hire position.
  • Must be a US Citizen.
  • SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.
Responsibilities
  • Provide technical support of software development and database administration using SUPRA PDM, MANTIS, COBOL, and JCL.
  • Provide technical support and consultation in the review and acceptance of deliverables related to internal platform modernization that is currently hosted on z/OS (IBM mainframe operating system).
  • Support numerous SUPRA PDM databases, maintain COBOL copybooks to coincide with database changes, manage the Total-File-Views, which are internal variable names that allow the online programmers to interact with the database files.
  • Perform directory maintenance for SUPRA PDM database files.
  • Evaluate the database environment, document their function and create diagrams of their interactions to support the platform modernization.
Qualifications
  • A degree from an accredited College/University in Software Engineering, Computer Science, or related discipline is preferred.
  • 10+ years of experience in software development and/or related field.
  • Have prior experience working with the tools and programming languages listed below:
    • Cincom SUPRA PDM
    • Cincom MANTIS (Total-file-views)
    • COBOL
    • z/OS
    • JCL
    • Storage Management
    • MS Office/365
    • MS Windows
    • Visio
  • Strong analytical and problem-solving skills.
  • Excellent communication skills.
  • Must be a US Citizen (no dual citizenship).
  • Must be to obtain DoD Public Trust clearance.
  • Must have lived in the United States for the past 5 years.
  • Cannot have more than 6 months travel outside the United States within the last 5 years. Military Service excluded.
Employment Type: OTHER
A.C. Coy Company- Staffing & Consulting Services logo

About A.C. Coy Company- Staffing & Consulting Services

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Since 1986, our mission is to be the “Always on Target” staffing and consulting provider by helping people and companies achieve their hiring goals. The team is dedicated to achieving these goals by attracting and retaining top talent that meets our clients’ culture and environment. We are fully engaged with our people and companies through ongoing communication to ensure expectations are met.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Canonsburg, PA, US

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