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Remote Directory Assistance Operator Jobs in Virginia

On-Net Operator

Reston, VA · On-site +1

$50.25 - $66.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support a remote-first and highly collaborative operating environment. QUALIFICATIONS * 7+ years of ... Experience with Windows domains, Active Directory, Group Policy, and enterprise environments.

Journeyman ICAM Administrator

VA · On-site +1

  • Medical

  • Life

  • Retirement

  • PTO

This is a remote position. The Mid-level System Administrator will be supporting Identity ... Job-Specific Minimum Requirements: - Hands-on experience operating enterprise directory services ...

Tier II Support Technician - Junior

Arlington, VA · On-site +1

$24.75 - $34/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support remote users through remote access software, VPN technologies, and secure connectivity ... operating systems. * At least five years of experience administering Active Directory users and ...

Tier III Support Technician

Arlington, VA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... devices and operating systems. * Diagnose and resolve complex hardware, software, account ... and remote support channels. * Administer Active Directory user accounts, security groups ...

Junior ICAM System Administrator

VA · On-site +1

  • Medical

  • Life

  • Retirement

  • PTO

... City Remote Country United States Working time Full-time Description & Requirements Maximus is a ... Our work focuses on sustaining, operating, and improving essential government systems and services ...

Remote Support Technician

Mclean, VA · On-site +1

$75K - $125K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Work required shift from 9:30 AM to 6:00 PM as part of a coverage team operating 24x7 support, to ... Knowledge of Windows Active Directory, multiple desktop programs, configuration and debugging ...

Tier II Support Technician - Senior

Arlington, VA · On-site +1

$24.75 - $34/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... devices and operating systems. * Diagnose and resolve complex hardware, software, account ... and remote support channels. * Administer Active Directory user accounts, security groups ...

Service Desk Analyst

Reston, VA · Remote

$15 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... remote person. Skills Troubleshooting, Customer service, Windows 10, Active directory, Phone ... Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully ...

Tier I Support Technician - Senior

Arlington, VA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Administer Active Directory user accounts, permissions, and access-related requests in accordance ... At least one year of experience supporting remote access tools such as Cisco AnyConnect. * At least ...

System Engineer

Chantilly, VA · On-site +1

  • Medical

  • Life

  • Retirement

  • PTO

Remote Work: No Job Number: R0245424 Location: Chantilly,VA,US Share job via: Share System Engineer ... Directory, VMware, Group Policy, and Windows endpoints. This role involves maintaining and ...

Middleware Engineer (REMOTE)

Chantilly, VA · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This individual must be comfortable operating in a complex federal IT environment where ... Experience developing and working with directory services integration, including LDAP, Active ...

Middleware Engineer (REMOTE)

Chantilly, VA · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This individual must be comfortable operating in a complex federal IT environment where ... Experience developing and working with directory services integration, including LDAP, Active ...

Middleware Engineer (REMOTE)

Chantilly, VA · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This individual must be comfortable operating in a complex federal IT environment where ... Experience developing and working with directory services integration, including LDAP, Active ...

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Remote Directory Assistance Operator information

What is a remote directory assistance operator?

A Remote Directory Assistance Operator is a professional who provides telephone-based assistance to callers seeking contact information, such as phone numbers and addresses, for individuals, businesses, or services. These operators typically work from a remote location, using specialized software and databases to quickly access and relay accurate information to callers. The job requires strong communication skills, attention to detail, and the ability to handle multiple requests efficiently. Remote Directory Assistance Operators play an important role in helping people connect with the resources they need, especially those who may not have internet access or prefer speaking with a live representative.

What is the difference between Remote Directory Assistance Operator vs Customer Service Representative?

AspectRemote Directory Assistance OperatorCustomer Service Representative
CredentialsBasic high school diploma, training in directory systemsHigh school diploma or equivalent, customer service training
Work EnvironmentRemote, call-based, focused on directory inquiriesRemote or in-office, handling various customer inquiries
Industry UsageTelecommunications, directory servicesRetail, tech, finance, and more
Search/Comparison IntentClarifying directory info, phone number lookupsResolving customer issues, product info, support

Remote Directory Assistance Operators primarily focus on providing directory information via phone or online, requiring specific training in directory systems. Customer Service Representatives handle a broader range of customer inquiries across various industries. While both roles are remote and involve communication skills, their core functions and industry applications differ significantly.

What are some common challenges faced by remote directory assistance operators and how can they be overcome?

Remote Directory Assistance Operators often encounter challenges such as handling a high volume of calls, deciphering unclear caller requests, and accurately retrieving information in a timely manner. Working remotely also requires strong self-motivation and excellent communication skills to maintain productivity without direct supervision. To overcome these challenges, operators can utilize company-provided databases efficiently, practice active listening, and follow structured workflows. Regular training and participating in virtual team meetings can also help operators stay updated on best practices and foster a sense of connection with their team.

What are the key skills and qualifications needed to thrive as a remote directory assistance operator?

To thrive as a Remote Directory Assistance Operator, you need strong verbal communication skills, excellent listening abilities, and a high school diploma or equivalent. Familiarity with call center software, computer systems, and phone directory databases is typically required. Attention to detail, patience, and professionalism help operators provide accurate information and exceptional customer service. These competencies are vital for efficiently handling high call volumes, ensuring customer satisfaction, and maintaining service quality standards.

What are popular job titles related to Remote Directory Assistance Operator jobs in Virginia?

For Remote Directory Assistance Operator jobs in Virginia, the most frequently searched job titles are:

What cities in Virginia are hiring for Remote Directory Assistance Operator jobs?

Cities in Virginia with the most Remote Directory Assistance Operator job openings:

On-Net Operator

SixGen, Inc.

Reston, VA • On-site, Remote

$50.25 - $66.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago


Job description

SIXGEN's mission is to deliver agile, mission-ready cybersecurity solutions that empower government and critical infrastructure organizations to stay ahead of advanced cyber threats. We combine innovation, deep expertise, and cutting-edge capabilities to uncover vulnerabilities, protect vital systems, and ensure operational superiority in an ever-evolving digital landscape.

POSITION OVERVIEW

Position: On-NET Operator
Job Type: Full-time
Location: Sterling or Reston, VA (Hybrid)
Clearance Requirements: Active TS/SCI required
Experience: 7+ years

WHAT YOU'LL DO

We are seeking a skilled and motivated On-Net Operators to support advanced offensive cyber operations and mission-focused assessments for federal customers. The ideal candidate will possess deep technical expertise in networking, operating systems, digital forensics, and adversary tradecraft, with the ability to analyze complex environments, identify vulnerabilities, and emulate sophisticated threat actors.

This role requires a highly analytical and self-motivated professional who can operate independently, lead small teams, and solve complex technical challenges in support of critical national security missions.

KEY RESPONSIBILITIESOperations
  • Conduct cyber operations and adversary emulation activities against complex environments.
  • Analyze networks, systems, applications, and code to identify vulnerabilities and attack paths.
  • Perform network traffic analysis, digital forensics, and technical investigations.
  • Develop and execute creative solutions to achieve operational objectives.
Technical Analysis & Development
  • Utilize advanced networking, tunneling, and system-level expertise to support mission requirements.
  • Analyze and manipulate Linux and Windows operating systems, filesystems, and network services.
  • Develop and modify tools, scripts, and automation using languages such as Python, Bash, and C.
  • Assess network protocols, encryption techniques, and enterprise environments.
Collaboration & Leadership
  • Operate independently while supporting team objectives and customer missions.
  • Lead small teams and contribute to technical planning and execution.
  • Communicate technical findings and recommendations to stakeholders.
  • Support a remote-first and highly collaborative operating environment.
QUALIFICATIONS
  • 7+ years of experience in offensive cybersecurity, red teaming, network analysis, digital forensics, or related disciplines.
  • Expert knowledge of TCP/IP networking and network protocol analysis.
  • Experience with tunneling technologies such as SSH and socat.
  • Proficiency in C, Python, Bash, or similar programming languages.
  • Strong experience with packet analysis and PCAP review.
  • Deep understanding of encryption concepts and secure communications.
  • Advanced Linux administration and operating system knowledge.
  • Experience with Windows domains, Active Directory, Group Policy, and enterprise environments.
  • Strong analytical and problem-solving skills.
  • Certification from RIOT/FORGE or COTC/NETC-Required
PREFERRED QUALIFICATIONS
  • Experience leading small technical teams.
  • Background supporting federal, intelligence, or national security missions.
  • Experience analyzing source code, system architectures, and complex network environments.
  • Ability to make informed decisions in dynamic operational environments.
DESIRED TRAITS
  • Curiosity and passion for solving difficult technical challenges.
  • Ability to work independently with minimal supervision.
  • Strong attention to detail and investigative mindset.
  • Adaptability in fast-paced mission environments.
  • Excellent communication and collaboration skills.
EXAMPLE TECHNOLOGIES & ENVIRONMENTS
  • Linux and Windows Operating Systems
  • Active Directory
  • TCP/IP Networking
  • DNS, SMB, NFS, SSH
  • Packet Capture (PCAP) Analysis
  • Digital Forensics
  • Python, Bash, and C
  • Encryption Technologies
  • Enterprise Networks
  • Remote and Hybrid Operational Environments
COMPENSATION & BENEFITS

At SIXGEN, we are committed to fair and equitable compensation practices. Compensation for this role will be based on experience, qualifications, technical expertise, and overall alignment with the position.

Additionally, SIXGEN offers top-tier benefits for full-time employees, including:

  • Employer-paid health insurance premiums (medical, dental, vision) for you and your family 
  • Employer-paid short/long term disability insurance and basic life/AD&D insurance
  • 401K with a 4% employer contribution
  • Professional development reimbursement options available (training, certification, education, etc)
  • Flexible and remote work policies for most positions
  • Flexible PTO and holiday schedule

For more information, please reach out to our Director of Human Resources, Amy Maxwell at amy.maxwell@sixgen.io.

OUR COMMITMENT

SIXGEN is an Equal Opportunity Employer. We ensure that all applicants are considered for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, age, marital status, ancestry, projected veteran status, or any other protected group or class.

We are committed to fostering an inclusive culture that values diversity in our people, reflecting the communities we serve and our customer base. We strive to attract and retain a diverse talent pool and create an environment where everyone is empowered to be their authentic selves at work.