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Remote Directory Assistance Operator Jobs in Virginia

CGI Inc.

Remote Support Technician, Journeyman

Arlington, VA · On-site +1

$43K - $54K/yr

  • Retirement

  • PTO

The Remote Support Technician provides technical assistance to users from a remote location ... Strong knowledge of operating systems (Windows, macOS), networking concepts, and remote support ...

AMERICAN SYSTEMS

Windows Server OS Administrator

Mclean, VA · On-site +1

$85K - $100K/yr

  • Medical

  • Retirement

  • PTO

Configure and maintain Active Directory, DNS, DHCP, Group Policy, and related Windows services ... Windows Server Operating System (2016, 2019, 2022) hosted in VMWare, AWS, Azure, GCP

Pondurance

Senior Incident Response Consultant

Mclean, VA · On-site +1

$110K - $136K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Windows operating systems and networking protocols * Active Directory administration and recovery ... Although this is a remote role, if you live close by, you'll have access to our office in McLean ...

Coras

Cloud Infrastructure Engineer

Mclean, VA · On-site +1

$128K - $145K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Exposure to identity systems (Active Directory, SSO) * Experience with databases (e.g., MongoDB or ... Candidates must be comfortable operating within the security constraints and change management ...

CORAS

Cloud Infrastructure Engineer

Mclean, VA · Remote

$56.25 - $75.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Exposure to identity systems (Active Directory, SSO) * Experience with databases (e.g., MongoDB or ... Candidates must be comfortable operating within the security constraints and change management ...

EXECUTIVE 1 HOLDING COMPANY

Cloud Infrastructure Engineer

Mclean, VA · Remote

$56.25 - $75.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Exposure to identity systems (Active Directory, SSO) * Experience with databases (e.g., MongoDB or ... Candidates must be comfortable operating within the security constraints and change management ...

Booz Allen Hamilton, Inc.

ICAM Solutions Engineer

Mclean, VA · On-site +1

$86K - $198K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Remote Work: Hybrid Job Number: R0239948 Location: McLean,VA,US Share job via: Share ICAM Solutions ... Experience with COTS IAM tools such as MSFT Active Directory, Active Directory Certificate Services ...

Booz Allen Hamilton, Inc.

F5 Engineer

Mclean, VA · On-site +1

$99K - $225K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Remote Work: Yes Job Number: R0245232 Location: McLean,VA,US Share job via: Share F5 Engineer The ... Knowledge of PKI, SSL/TLS, LDAP, DNS, Active Directory, network security, firewalls, and intrusion ...

Booz Allen Hamilton, Inc.

Test Engineer, Lead

Chantilly, VA · On-site +1

$99K - $225K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Remote Work: No Job Number: R0244677 Location: Chantilly,VA,US Share job via: Share Test Engineer ... Experience installing and configuring Windows and Linux Operating Systems (OS) * Experience with ...

Booz Allen Hamilton, Inc.

Test Engineer, Mid

Chantilly, VA · On-site +1

$62K - $141K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Remote Work: No Job Number: R0244689 Location: Chantilly,VA,US Share job via: Share Test Engineer ... Experience installing and configuring Windows and Linux Operating Systems (OSs) * Experience with ...

Booz Allen Hamilton, Inc.

Test Engineer, Senior

Chantilly, VA · On-site +1

$86K - $198K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Remote Work: No Job Number: R0244687 Location: Chantilly,VA,US Share job via: Share Test Engineer ... Experience installing and configuring Windows and Linux Operating Systems (OSs) * Experience with ...

Booz Allen Hamilton, Inc.

Test Engineering Expert

Chantilly, VA · On-site +1

$86K - $198K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Remote Work: No Job Number: R0244684 Location: Chantilly,VA,US Share job via: Share Test ... Experience installing and configuring Windows and Linux Operating Systems (OSs) * Experience with ...

Booz Allen Hamilton, Inc.

Test Engineer, Senior

Chantilly, VA · On-site +1

$86K - $198K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Remote Work: No Job Number: R0244688 Location: Chantilly,VA,US Share job via: Share Test Engineer ... Experience installing and configuring Windows and Linux Operating Systems (OSs) * Experience with ...

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Showing results 21-40

All JobsDirectory Assistance Operator JobsRemote Directory Assistance Operator JobsRemote Directory Assistance Operator Jobs in Virginia

Remote Directory Assistance Operator information

What is a remote directory assistance operator?

A Remote Directory Assistance Operator is a professional who provides telephone-based assistance to callers seeking contact information, such as phone numbers and addresses, for individuals, businesses, or services. These operators typically work from a remote location, using specialized software and databases to quickly access and relay accurate information to callers. The job requires strong communication skills, attention to detail, and the ability to handle multiple requests efficiently. Remote Directory Assistance Operators play an important role in helping people connect with the resources they need, especially those who may not have internet access or prefer speaking with a live representative.

What is the difference between Remote Directory Assistance Operator vs Customer Service Representative?

AspectRemote Directory Assistance OperatorCustomer Service Representative
CredentialsBasic high school diploma, training in directory systemsHigh school diploma or equivalent, customer service training
Work EnvironmentRemote, call-based, focused on directory inquiriesRemote or in-office, handling various customer inquiries
Industry UsageTelecommunications, directory servicesRetail, tech, finance, and more
Search/Comparison IntentClarifying directory info, phone number lookupsResolving customer issues, product info, support

Remote Directory Assistance Operators primarily focus on providing directory information via phone or online, requiring specific training in directory systems. Customer Service Representatives handle a broader range of customer inquiries across various industries. While both roles are remote and involve communication skills, their core functions and industry applications differ significantly.

What are some common challenges faced by remote directory assistance operators and how can they be overcome?

Remote Directory Assistance Operators often encounter challenges such as handling a high volume of calls, deciphering unclear caller requests, and accurately retrieving information in a timely manner. Working remotely also requires strong self-motivation and excellent communication skills to maintain productivity without direct supervision. To overcome these challenges, operators can utilize company-provided databases efficiently, practice active listening, and follow structured workflows. Regular training and participating in virtual team meetings can also help operators stay updated on best practices and foster a sense of connection with their team.

What are the key skills and qualifications needed to thrive as a remote directory assistance operator?

To thrive as a Remote Directory Assistance Operator, you need strong verbal communication skills, excellent listening abilities, and a high school diploma or equivalent. Familiarity with call center software, computer systems, and phone directory databases is typically required. Attention to detail, patience, and professionalism help operators provide accurate information and exceptional customer service. These competencies are vital for efficiently handling high call volumes, ensuring customer satisfaction, and maintaining service quality standards.

What are popular job titles related to Remote Directory Assistance Operator jobs in Virginia?

For Remote Directory Assistance Operator jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Remote Directory Assistance Operator jobs in Virginia look for?

The top searched job categories for Remote Directory Assistance Operator jobs in Virginia are:

What cities in Virginia are hiring for Remote Directory Assistance Operator jobs?

Cities in Virginia with the most Remote Directory Assistance Operator job openings:

Remote Directory Assistance Operator jobs near you

UNIX/ LINUX Administrator (51597)

Beshenich & Muir Associates

Fort Belvoir, VA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement

Posted 2 days ago

New

Job description

BMA is seeking a UNIX/LINUX Administrator to support the AMPS effort within the Defense Logistics Agency (DLA). This is a fully remote role.
Job Summary
Designs, configures, implements, and maintains UNIX hardware and operating system environments including; AIX, HP-UX, and Solaris. Optimizes backup processes; optimizes disk space allocations; performs installations and upgrades; monitors and reviews logs; applies appropriate operating system security measures; designs and implements high availability solutions, and plans data migrations between systems. Provides technical expertise and assistance to team members as required. Monitors operating system, hardware, storage, and backup procedures. Determines execution and recovery times during disaster recovery and production environment testing, along with designing and implementing efficiency improvements. Engineers and implements redundant systems; develops and enforces policies, procedures, and tests for disaster recovery and data archiving to ensure effective protection and integrity of data assets. Participates in initial project analysis including feasibility studies, scope, time line, task list, and duration of projects. Designs, implements and performs UNIX/LINUX authentication and security audits while providing solutions and remediation for identified discrepancies. Reviews real-time trending information, and contacts tiered support, when necessary. Maintains regular contact with users and supervisor/manager regarding status of open or pending service calls. Assesses and develops long-term strategic goals for production operating systems versions in conjunction with data owners.
Clearance Requirements
There is no Clearance Requirement for this position.
Required Skills & Certifications
  • Seven (7) years systems administration experience on UNIX/LINUX operating systems AIX, Solaris, or HP-UX.
  • Five (5) years' experience with Disaster recovery and data replication.
  • Five (5) years hands-on troubleshooting, tuning and patching experience.
  • Five (5) years administration, configuration and troubleshooting experience with UNIX Server Cluster, Load Balancing and Virtualization.
  • Computing Environment: HP UX CSA, HP OpenVMS, GCUX, SCSA, SCNA, UNIX AIX, LINUX, RHCT, RHCE, RHCSA
  • Proven experience working with both UNIX and Linux operating systems, with a solid understanding of their differences and how to manage each effectively.
  • An understanding of STIGs and experience with STIG tools, application, and testing.
  • Experience with OS and application updates and patching, general maintenance, file system management, and verifying directory/mount points.
  • Experience operating in multiple environments, such as: development, testing, and production.
  • Familiarity with cloud computing and cloud architecture
  • Knowledge on virtual environments such as VMWare, Kubernetes, etc.
  • Experience performing backups and restores.
  • Experience performing system administration tasks using the command line for the following process:
      • file system management
      • user account management
      • verifying network configurations
  • Strong understand of virtual and physical network configuration .
  • Understand of DISA STIG guidance and RMF.
  • Provide in depth experience in trouble -shooting IT systems .
  • Configure and manage primarily Linux/Unix (or other application) operating systems and install/loads operating system software , troubleshooting , maintain integrity of and configure network component , along with implementing operating systems enhancement to improve reliability and performance .

Desired Skills & Certifications
  • Previously worked with network devices such as routers, firewalls, and load balancers (i.e.-F5).

Overview
BMA is an employee-owned small business headquartered in Huntsville, AL that provides superior customer service by empowering all levels of our staff to make timely decisions to produce high-quality results. BMA fosters an environment of passion, precision, and dedication in order to fulfill our commitments to our partners, government, and country.
Benefits
We believe that our employees well-being is paramount to our success so our benefits package has been crafted with that in mind. We offer multiple healthcare coverage options to include low deductible, high deductible, and plans eligible for our Health Savings Account (HSA) option. Along with medical coverage, employees have dental, vision, accident & illness, short- and long-term disability all available to them. BMA proudly maintains a 401(k) plan with an industry leading 6% match that can include profit sharing based on company performance. Lastly, being an employee-owned company means that BMA offers a 100% Employee Stock Ownership Plan (ESOP), providing eligible employees the opportunity to earn stock in BMA, subject to plan eligibility and vesting requirements.
AAP & EEO Statement
BMA is an Equal opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, religious creed, gender, sexual orientation, gender identity, gender expression, transgender, pregnancy, marital status, national origin, ancestry, citizenship status, age, disability, protected Veteran Status, genetics or any other characteristics protected by applicable Federal, State, or Local Law.

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