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Remote Directory Assistance Operator Jobs in Naperville, IL

EconONE Research

Systems Administrator

Chicago, IL · Remote

... Directory (including Group Policy), PostgreSQL administration, Remote Desktop Services, and helpdesk assistance. Systems operate 24/7; the role requires flexibility for out-of-hours work and ...

Addison Group

Service Desk Analyst

Chicago, IL · Remote

$20 - $25/hr

Chicago, IL (Remote with preference for local candidates) Assignment Type: Long-Term Contract Pay ... Troubleshoot and resolve issues related to Microsoft 365, Outlook, Windows operating systems, and ...

Steer

Partner Operations Manager

Chicago, IL · Remote

This role is 100% remote and available to US-based candidates. You Are * An Ecosystem Operator ... Drive Directory-as-a-Service (DaaS) Execution: Manage shop eligibility data, partner locator ...

Steer

Partner Enablement Manager

Chicago, IL · Remote

This role is 100% remote and available to US-based candidates. You Are * An Ecosystem Operator ... Drive Directory-as-a-Service (DaaS) Execution: Manage shop eligibility data, partner locator ...

Sentinel

SharePoint Engineer

Downers Grove, IL · On-site +1

$110K - $140K/yr

This position can be remote but must provide occasional support onsite at our Downers Grove, IL ... Directory. * Experience with File Migrations is required * Responsible for configuring and ...

Sentinel

SharePoint Engineer

Downers Grove, IL · On-site +1

$110K - $140K/yr

This position can be remote but must provide occasional support onsite at our Downers Grove, IL ... Directory. * Experience with File Migrations is required * Responsible for configuring and ...

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Remote Directory Assistance Operator information

See Naperville, IL salary details

$23

$46

$86

How much do remote directory assistance operator jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for remote directory assistance operator in Naperville, IL is $46.51, according to ZipRecruiter salary data. Most workers in this role earn between $33.37 and $54.23 per hour, depending on experience, location, and employer.

What is a remote directory assistance operator?

A Remote Directory Assistance Operator is a professional who provides telephone-based assistance to callers seeking contact information, such as phone numbers and addresses, for individuals, businesses, or services. These operators typically work from a remote location, using specialized software and databases to quickly access and relay accurate information to callers. The job requires strong communication skills, attention to detail, and the ability to handle multiple requests efficiently. Remote Directory Assistance Operators play an important role in helping people connect with the resources they need, especially those who may not have internet access or prefer speaking with a live representative.

What are the key skills and qualifications needed to thrive as a remote directory assistance operator?

To thrive as a Remote Directory Assistance Operator, you need strong verbal communication skills, excellent listening abilities, and a high school diploma or equivalent. Familiarity with call center software, computer systems, and phone directory databases is typically required. Attention to detail, patience, and professionalism help operators provide accurate information and exceptional customer service. These competencies are vital for efficiently handling high call volumes, ensuring customer satisfaction, and maintaining service quality standards.

What are some common challenges faced by remote directory assistance operators and how can they be overcome?

Remote Directory Assistance Operators often encounter challenges such as handling a high volume of calls, deciphering unclear caller requests, and accurately retrieving information in a timely manner. Working remotely also requires strong self-motivation and excellent communication skills to maintain productivity without direct supervision. To overcome these challenges, operators can utilize company-provided databases efficiently, practice active listening, and follow structured workflows. Regular training and participating in virtual team meetings can also help operators stay updated on best practices and foster a sense of connection with their team.

What is the difference between Remote Directory Assistance Operator vs Customer Service Representative?

AspectRemote Directory Assistance OperatorCustomer Service Representative
CredentialsBasic high school diploma, training in directory systemsHigh school diploma or equivalent, customer service training
Work EnvironmentRemote, call-based, focused on directory inquiriesRemote or in-office, handling various customer inquiries
Industry UsageTelecommunications, directory servicesRetail, tech, finance, and more
Search/Comparison IntentClarifying directory info, phone number lookupsResolving customer issues, product info, support

Remote Directory Assistance Operators primarily focus on providing directory information via phone or online, requiring specific training in directory systems. Customer Service Representatives handle a broader range of customer inquiries across various industries. While both roles are remote and involve communication skills, their core functions and industry applications differ significantly.

What are the most commonly searched types of Directory Assistance Operator jobs in Naperville, IL?

The most popular types of Directory Assistance Operator jobs in Naperville, IL are:

What are popular job titles related to Remote Directory Assistance Operator jobs in Naperville, IL?

For Remote Directory Assistance Operator jobs in Naperville, IL, the most frequently searched job titles are:

What job categories do people searching Remote Directory Assistance Operator jobs in Naperville, IL look for?

The top searched job categories for Remote Directory Assistance Operator jobs in Naperville, IL are:

What cities near Naperville, IL are hiring for Remote Directory Assistance Operator jobs?

Cities near Naperville, IL with the most Remote Directory Assistance Operator job openings:

Remote Directory Assistance Operator jobs near you

Systems Administrator

Chicago, IL • Remote

EconONE Research
See more jobs at EconONE Researchexternal

Full-time

Medical, Dental, Life, Retirement

Re-posted 22 days ago

Job description

Description

The Systems Administrator will maintain, configure, and secure the organization’s Windows and Linux server/workstation infrastructure, with primary responsibilities in Active Directory (including Group Policy), PostgreSQL administration, Remote Desktop Services, and helpdesk assistance. Systems operate 24/7; the role requires flexibility for out-of-hours work and participation in an on-call rotation.

What You Get To Do…

  • Administer Windows servers and workstations (installation, updates, troubleshooting, Windows Server features).
  • Administer Linux servers (deployment, patching, package management, service monitoring, performance tuning).
  • Administer Truenas (CORE and SCALE) file servers (management, service and performance)
  • Install, configure, and maintain PostgreSQL databases: backups, replication, performance tuning, schema migrations, and troubleshooting.
  • Manage Active Directory: user/group lifecycle, OU structure, Group Policy Object (GPO) design, application and troubleshooting, AD health monitoring.
  • Configure and maintain Remote Desktop Services (RDS) / Terminal Services: session host farms, licensing, profiles, RD Gateway, and security.
  • Provide first- and second-line helpdesk support for server- and workstation-related incidents; escalate to vendors or senior engineers as needed.
  • Implement and maintain monitoring, logging, and alerting (metrics, log aggregation, capacity planning) to support 24/7 operations.
  • Perform regular backups and validate disaster recovery and business continuity procedures for systems and databases.
  • Harden systems and enforce security best practices: patch management, access controls, vulnerability remediation, auditing, and endpoint protection.
  • Automate routine tasks and deployments using scripting (Bash, PowerShell, Python) and configuration management tools.
  • Maintain accurate documentation: knowledgebase, on-call procedures, topology diagrams, change logs, and incident post-mortems.
  • Participate in an on-call rotation and perform out-of-hours maintenance or incident response as required.

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, applicable performance experience and appropriate industry certifications are also acceptable.
  • 3+ years of systems administration experience supporting both Linux and Windows environments.
  • Strong Linux administration experience (e.g., Ubuntu, RedHat, and other distros).
  • Solid Windows Server administration experience, including Active Directory and Group Policy.
  • Experience administering Remote Desktop Services or equivalent VDI/session-host technologies.
  • Practical PostgreSQL administration experience: backups, replication, tuning, maintenance, and troubleshooting.
  • Experience providing helpdesk or end-user support and triaging incidents.
  • Proficiency with scripting (Bash, PowerShell, Python) and familiarity with automation/configuration management tools.
  • Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, routing, firewalls).
  • An understanding of security controls, IAM concepts, and best practices.
  • Strong communication, documentation, and customer-service skills.

Bonus Points If You Have…

  • Relevant certifications (RHCE/LPIC, Microsoft Certified: Azure/Windows Server, PostgreSQL certification).
  • Experience with cloud platforms (AWS, Azure) and hybrid architectures (Entra, Intune).
  • Familiarity with containerization (Docker) and orchestration (Kubernetes).
  • Familiarity with virtualization platforms (Proxmox)
  • Experience with remote profile management (FSLogix), session brokering, or VDI platforms.

Benefits

Econ One offers a competitive salary with an annual bonus and excellent benefits, which include employer-paid health, dental, life, and disability insurance, 401(k) plan with a generous employer match, Employee Stock Ownership Plan (ESOP) and flexible spending accounts.

To be considered for this position, please submit your application using the link provided in this job posting. Due to high volume of applications, we regret that we cannot respond to every candidate or to unsolicited messages sent via email or social media platforms such as LinkedIn. If you require any accommodations to complete your application, pleas contact us at hr@econone.com.

We are an Equal Opportunity Employer and value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

Notice to Recruitment Agencies

Econ One does not accept unsolicited resumes from external recruiters, staffing agencies, or search firms. Please do not forward resumes directly to our employees, hiring managers, or through our careers site. Unsolicited resumes will not be considered and will not create any obligation for the Company to pay a placement fee.

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