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Directory Assistance Operator Jobs (NOW HIRING)

Tekberry

Telecommunications Attendant I

Stanford, CA · On-site

$25/hr

... Operator Services Unit. This role serves as a primary point of contact for incoming calls ... Provide directory assistance and connect callers to appropriate departments, staff, physicians ...

Mission Hospital

PBX Operator PRN

Palatka, FL · On-site

Provides directory information, transfers calls as appropriate. Enters facility directory ... Education support through tuition assistance, student loan assistance, certification support ...

Mission Hospital

PBX Operator PRN

Pompano Beach, FL · On-site

Provides directory information, transfers calls as appropriate. Enters facility directory ... Education support through tuition assistance, student loan assistance, certification support ...

Maine Medical Center

Switchboard Operator

Belfast, ME · On-site

$15 - $19/hr

... directory for the organization. Required Minimum Knowledge, Skills, and Abilities (KSAs ... assistance, training and education, along with well-being resources for you and your family.

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How much do directory assistance operator jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for directory assistance operator in the United States is $46.58, according to ZipRecruiter salary data. Most workers in this role earn between $33.41 and $54.33 per hour, depending on experience, location, and employer.

What are the typical challenges faced by a Directory Assistance Operator, and how can they be managed effectively?

Directory Assistance Operators often handle a high volume of calls, requiring them to respond quickly to customer requests while maintaining accuracy under time pressure. Managing repetitive requests and occasionally dealing with frustrated callers can be challenging, but effective training and support systems help operators succeed. Staying organized, practicing stress-management techniques, and actively improving communication skills can enhance job satisfaction and performance. Operators also benefit from team collaboration and regular feedback, which foster continuous improvement in delivering clear, reliable assistance to the public.

What are the key skills and qualifications needed to thrive in the Directory Assistance Operator position, and why are they important?

Directory Assistance Operators require excellent verbal communication skills, strong attention to detail, and basic computer literacy, typically with a high school diploma or equivalent. Familiarity with telephony systems, customer relationship management (CRM) software, and fast data entry platforms is common for this role. Patience, active listening, and the ability to remain calm under pressure are important soft skills for operators. These competencies ensure customers receive accurate information quickly and experience friendly, professional assistance in a high-volume call environment.

What is a Directory Assistance Operator job?

A Directory Assistance Operator helps callers find phone numbers, addresses, and other contact details by searching a directory database. They assist individuals who need help locating businesses, government offices, or personal listings. Operators must listen carefully, input search queries accurately, and provide correct information quickly. Strong communication and customer service skills are essential for success in this role.

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Directory Assistance Operator jobs near you

Telecommunications Attendant I

Tekberry

Stanford, CA • On-site

$25/hr

Full-time

Posted 22 days ago

Job description

Telecommunications Attendant I
Pay Rate: $25.00/hr (W2)
Employment Type: Contract / Temp-to-Hire Potential
Duration: 05/25/2026 - 08/23/2026 (potential extension/conversion)
Schedule: Full-Time, 40 hours/week
Training Schedule: Monday - Friday, 5:00 AM - 5:00 PM (3-6 weeks training)
Post-Training Schedule: Shift assigned between 5:00 AM - 11:30 PM
Work Arrangement: 100% Onsite
Location: Stanford, CA 94305
Job Code: 1491945
Tekberry offers a $100 payment for referrals!
Position Overview
Tekberry is seeking a Telecommunications Attendant I to support our client, Stanford University, within their Operator Services Unit. This role serves as a primary point of contact for incoming calls supporting Stanford University, Stanford Medical Center, and affiliated organizations.
The ideal candidate will have strong call center experience, excellent multitasking abilities, polished phone etiquette, and the ability to remain calm and professional in fast-paced, high-volume environments.
Responsibilities
  • Answer, process, and direct incoming calls for university and medical center operations
  • Provide directory assistance and connect callers to appropriate departments, staff, physicians, patients, or students
  • Support paging systems and establish conference calls
  • Dispatch emergency response teams for medical alerts and critical incidents
  • Provide after-hours support for Stanford entities and departments
  • Utilize telecommunications systems, call center platforms, and collaboration tools
  • Maintain accurate paging directories, reports, and reference materials
  • Assist with process improvement initiatives and support training efforts
  • Follow established safety procedures and operational protocols
Required Qualifications
  • 4+ years of experience in a call center or high-volume customer service environment
  • Strong telephone communication and customer service skills
  • Ability to multitask effectively under pressure
  • Typing speed of 35+ WPM
  • Experience using phone systems, call routing platforms, or telecommunications technology
  • Strong attention to detail and problem-solving skills
  • Ability to work independently and collaboratively within a team environment
  • Excellent verbal and written communication skills
Preferred Qualifications
  • Experience supporting medical centers, universities, or large organizations
  • Familiarity with paging systems and emergency dispatch procedures
  • Knowledge of medical terminology
  • Experience with Mac or Windows-based systems
Work Environment & Physical Requirements
  • 100% onsite role in a telecommunications/call center environment
  • Must be able to remain at workstation for extended periods of time
  • Frequent sitting, computer work, headset/telephone use, and multitasking
  • May require overtime, weekends, holidays, or adjusted schedules based on operational needs

We need hard-working, reliable employees. If you're ready to work with a great team and grow your career, we want to hear from you!
Tekberry is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Tekberry is a certified Minority Business Enterprise (MBE) and Disadvantaged Business Enterprise (DBE).
By applying to this position, you agree to receive text message updates from Tekberry regarding your application status. Msg & data rates may apply. Reply STOP to opt out.

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