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Product Support Manager Jobs in Alabama (NOW HIRING)

WMH

Product Support Representative

Montgomery, AL · On-site

$40K/yr

  • Medical

  • Retirement

  • PTO

Become a Product Support Representative at Wheeler Material Handling! Why Choose Wheeler Material ... Developing a master plan for territory management, centered around customer satisfaction and ...

KBR

Program Logistics Analyst

Huntsville, AL

Job Summary Provide support to the Product Support Manager in development and implementation of comprehensive product support strategies for a major Army weapon system where the end results are used ...

KBR, Inc.

Program Logistics Analyst

Huntsville, AL · On-site

Job Summary Provide support to the Product Support Manager in development and implementation of comprehensive product support strategies for a major Army weapon system where the end results are used ...

Onin Staffing

Production Support

Lincoln, AL

$15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support the client during production in different areas Skills and Experience: Work Experience: Candidate must have a valid drivers license. * Ability to work efficiently in a fast-paced environment

Onewater Marine Inc

Ecommerce Support Manager

Tanner, AL · On-site

$23/hr

The eCommerce Support Manager will be primary point of contact for customers, interpreting and ... They will give customers information about products and services, take orders, process returns, and ...

Woodgrain, Inc.

Production Support

Montevallo, AL · On-site

$16.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Production Support Posting Start Date: 12/3/25 Division: Woodgrain Millwork Posting Area: Operations + Manufacturing Job Location: Montevallo, AL Looking for stability? Join Woodgrain! We're growing ...

Woodgrain

Production Support

Montevallo, AL · On-site

$16.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Must be safety minded while working in a production environment. * Complies with company standard operating procedures, safety policies, and OSHA standards. Additional Skills: * Ability to add and ...

Brasfield & Gorrie

IT Support Manager

Birmingham, AL · On-site

... t Manager will lead the Workplace Technology team responsible for delivering reliable, scalable ... of products associated with the assigned area of responsibility Teamwork * Participate in ...

Taylor Group

Equipment Support

Bessemer, AL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Equipment Support reports directly to the TCE Product Support Manager but will assist all the TCE employees and customers in providing world-class customer support. In all duties, the Equipment ...

THE TAYLOR GROUP INC

Equipment Support

Bessemer, AL

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Equipment Support reports directly to the TCE Product Support Manager but will assist all the TCE employees and customers in providing world-class customer support. In all duties, the Equipment ...

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All JobsProduct Support JobsProduct Support Manager JobsProduct Support Manager Jobs in Alabama

Product Support Manager information

See Alabama salary details

$35.8K

$83.4K

$148.6K

How much do product support manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for product support manager in Alabama is $83,447.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,100.00 and $95,600.00 per year, depending on experience, location, and employer.

How does a product support manager typically collaborate with other departments to resolve customer issues?

Product Support Managers often serve as a bridge between the customer support team, engineering, and product management. When complex customer issues arise, they coordinate with technical teams to investigate root causes and develop solutions, while keeping customers informed throughout the process. They also relay recurring feedback to product managers to influence future improvements. This cross-functional collaboration is essential for ensuring customer satisfaction and driving product enhancements.

Is product support a stressful job?

Product Support Managers often handle customer issues, technical troubleshooting, and coordinate with teams, which can be demanding and require strong problem-solving skills. The role may involve managing high-pressure situations, especially during product outages or urgent requests, but effective communication and organization can help mitigate stress levels.

What is a product support manager?

A Product Support Manager is a professional responsible for overseeing the support and maintenance of a company's products after they have been sold to customers. They manage support teams, handle customer inquiries or issues, and implement strategies to improve customer satisfaction and product performance. Their role often includes coordinating with other departments such as product development, sales, and engineering to ensure that customer feedback is addressed and that products continue to meet user needs. Product Support Managers play a crucial role in ensuring a positive customer experience and fostering long-term client relationships.

What is the difference between Product Support Manager vs Customer Service Manager?

AspectProduct Support ManagerCustomer Service Manager
Required CredentialsBachelor's degree in Business, Engineering, or related field; technical knowledge often preferredBachelor's degree in Business, Communications, or related field
Work EnvironmentTechnical support teams, product-focused departmentsCustomer service centers, call centers, client-facing teams
Employer & Industry UsageTech companies, software firms, hardware manufacturersRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, product-related problem solvingCustomer interaction, service quality management

The Product Support Manager focuses on technical support and resolving product-related issues, often requiring technical expertise. In contrast, the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles are essential in customer-facing environments but differ in their focus and skill requirements.

What is a typical product support manager salary?

A product support manager's salary typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Senior roles or those in high-demand sectors may offer higher compensation, and the position often requires strong communication and technical skills.

What are the key skills and qualifications needed to thrive as a product support manager, and why are they important?

To thrive as a Product Support Manager, you need a solid understanding of product functionality, troubleshooting processes, and customer support operations, often supported by a degree in business, IT, or a related field. Familiarity with CRM systems, ticketing platforms, and analytics tools, as well as certifications in ITIL or customer service, are typically important. Excellent communication, leadership, and problem-solving skills help build effective teams and foster positive customer relationships. These skills ensure timely resolution of issues, enhance customer satisfaction, and drive continuous improvement in support processes.

What are the most commonly searched types of Product Support jobs in Alabama?

The most popular types of Product Support jobs in Alabama are:

What are popular job titles related to Product Support Manager jobs in Alabama?

For Product Support Manager jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Product Support Manager jobs in Alabama look for?

The top searched job categories for Product Support Manager jobs in Alabama are:

What cities in Alabama are hiring for Product Support Manager jobs?

Cities in Alabama with the most Product Support Manager job openings:

Product Support Manager jobs near you
Infographic showing various Product Support Manager job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $83,447 per year, or $40.1 per hour.

Product Support Representative

WMH

Montgomery, AL • On-site

$40K/yr

Full-time

Medical, Retirement, PTO

Re-posted 2 days ago

Job description

Description
Exciting Opportunity Alert: Become a Product Support Representative at Wheeler Material Handling!

Why Choose Wheeler Material Handling?

"Step into a thrilling career with a team that values your growth, offers incredible benefits, and promises a future brimming with potential!"
Embark on an exhilarating journey with us at WMH (Wheeler Material Handling) (www.wmhsolutions.com)! Celebrating over 35 years of excellence, we stand tall as one of the Southeast's most dynamic material handling leaders. With a dedicated team of over 250 associates across 11 branches in NC, SC, TN, VA, GA, and AL, we're not just offering a job; we're inviting you to be an integral part of our vibrant team where your success and growth are at the heart of our mission.

Your Role as a Product Support Representative:

Dive into a role that's more than just sales – it's about sparking business growth and nurturing relationships. As a Product Support Representative, you're the hero behind our business-to-business sales, focusing on contract maintenance programs and catalog parts. You'll spend 80% of your time captivating new clients, 10% reinvigorating existing relationships, and 10% ensuring our cherished customers always feel valued and prioritized.


Key Responsibilities
Your Daily Adventures Include:
  • Charting new territories and strengthening key accounts.
  • Leading the charge with cold calls, face-to-face meetings, and persuasive presentations.
  • Crafting innovative sales strategies and forecasts, and dazzling with product demos.
  • Developing a master plan for territory management, centered around customer satisfaction and loyalty.
  • Creating a comprehensive customer database, tracking everything in our state-of-the-art CRM.
  • Collaborating with manufacturers and our internal teams to ensure seamless order fulfillment.
  • Planning your impactful weeks with tools like selectory.com/salesforce.com to maximize efficiency.

Your Ambitious Goals:
  • Embark on fifteen face-to-face and five phone cold calls daily.
  • Craft and deliver a compelling "Elevator Speech."
  • Regularly update the team with your weekly plans.
  • Transform service reports into sales opportunities, aiming for ten new OMs monthly.
  • Develop and maintain a portfolio of five glowing referral letters.
  • Open new doors with eight credit applications each month.
  • Achieve your monthly sales targets in cataloged material handling.

Skills, Knowledge and Expertise
We're Excited to Meet Someone With:
  • A bachelor's degree in a related field or a track record of successful sales.
  • A valid driver's license and the skill to safely operate lift trucks.
  • Exceptional customer service skills, fueled by persistence and a flair for building relationships.
  • A dynamic, detail-focused, and proactive approach.
  • Superb communication skills, both verbal and written.

Where You'll Thrive:
  • Based in our Charlotte branch, you'll become Wheeler's ambassador in the surrounding areas.

Benefits
Perks & Benefits That Await You:
  • Comprehensive health insurance, well-deserved holidays, and generous personal time off.
  • A robust $800 monthly auto/phone allowance to support your journeys.
  • An attractive commission and bonus plan, plus a competitive start-up salary.
  • In-depth training and support to set you up for success.
  • A secure retirement plan and profit sharing to build your future.
Compensation Package: 
  • Attractive and Competitive!  
Starting Strong: 
  • Jumpstart your career with us, with a competitive salary on average starting around $40,000+/year plus commissions, ensuring you feel valued from day one. 
More Than Just Pay: 
  • Our compensation goes beyond just salary. It's about recognizing and rewarding your hard work and dedication. 

Commitment to Growth: 
  • We believe in rewarding excellence and commitment, with opportunities for pay increases as you grow and excel in your role. Join us and be a part of a team where your efforts are not just appreciated but tangibly rewarded!

Our Commitment to You:
At Wheeler Material Handling, we embrace diversity and inclusivity, making decisions based on qualifications, merit, and business needs. Here, every voice is valued, and every role impacts our collective success.

Ready to Launch Your Career Sky-High? Apply Now and Join the Wheeler Material Handling Adventure!