BryceTech is looking for a Product Support Specialist to provide advisory & assistance services (A&AS) to support a major defense program, focusing on Department of Defense (DoD) acquisition life ...
Quick apply
BryceTech is looking for a Product Support Specialist to provide advisory & assistance services (A&AS) to support a major defense program, focusing on Department of Defense (DoD) acquisition life ...
Quick apply
BryceTech is looking for a Product Support Specialist to provide advisory & assistance services (A&AS) to support a major defense program, focusing on Department of Defense (DoD) acquisition life ...
New York, NY · On-site
Director, Product Support Team : Systems Location : In-Person in Chicago (IL), Newark (NJ), or New York City (NYC) Employment Type: Full-time FLSA Classification : Exempt About Braven Braven is a ...
Quick apply
New York, NY · On-site
Director, Product Support Team : Systems Location : In-Person in Chicago (IL), Newark (NJ), or New York City (NYC) Employment Type: Full-time FLSA Classification : Exempt About Braven Braven is a ...
$60K - $80K/yr
Responsibilities: - Product technical support for BEC's 4G LTE, FTTx, xDSL, M2M/IoT products and BEC's Cloud Management platform. - Work and support customers to design network architecture and ...
Quick apply
$60K - $80K/yr
Responsibilities: - Product technical support for BEC's 4G LTE, FTTx, xDSL, M2M/IoT products and BEC's Cloud Management platform. - Work and support customers to design network architecture and ...
Product Support Specialist - Empower the Future of Travel with Blockskye Blockskye is transforming corporate travel and entertainment with next-generation blockchain-powered booking, payment, and ...
Product Support Specialist - Empower the Future of Travel with Blockskye Blockskye is transforming corporate travel and entertainment with next-generation blockchain-powered booking, payment, and ...
Irving, TX · On-site
Join our Team as a Product Support Analyst in our Innovation & Technology department! We are seeking a Product Support Analyst to serve as the L2/L3 escalation point for our connected device ...
Irving, TX · On-site
Join our Team as a Product Support Analyst in our Innovation & Technology department! We are seeking a Product Support Analyst to serve as the L2/L3 escalation point for our connected device ...
Commerce City, CO · On-site
Product Support Sales Representative (CE) $2,000 Sign-On Bonus Position Overview Exceptional customer satisfaction starts with exceptional people. At Arnold Machinery, we've built one of the most ...
Commerce City, CO · On-site
Product Support Sales Representative (CE) $2,000 Sign-On Bonus Position Overview Exceptional customer satisfaction starts with exceptional people. At Arnold Machinery, we've built one of the most ...
Commerce City, CO · On-site
$80K - $90K/yr
Product Support Sales Representative (CE) $2,000 Sign-On Bonus Position Overview Exceptional customer satisfaction starts with exceptional people. At Arnold Machinery, we've built one of the most ...
Commerce City, CO · On-site
$80K - $90K/yr
Product Support Sales Representative (CE) $2,000 Sign-On Bonus Position Overview Exceptional customer satisfaction starts with exceptional people. At Arnold Machinery, we've built one of the most ...
Yonkers, NY · On-site
$61K - $75K/yr
Product Support Specialist Monday - Friday from 8:30 AM to 5:30 PM Salary $61K - $75K Annual Yonkers, N Y Job Category: Indirect FLSA: Non-Exempt Reports To: Marketing Director Dept: Marketing After ...
Quick apply
Yonkers, NY · On-site
$61K - $75K/yr
Product Support Specialist Monday - Friday from 8:30 AM to 5:30 PM Salary $61K - $75K Annual Yonkers, N Y Job Category: Indirect FLSA: Non-Exempt Reports To: Marketing Director Dept: Marketing After ...
The Product Support Specialist will be required to provide technical support for assigned projects, processes or product lines. You will make an impact in this role by: * Develop a thorough knowledge ...
The Product Support Specialist will be required to provide technical support for assigned projects, processes or product lines. You will make an impact in this role by: * Develop a thorough knowledge ...
$22 - $26/hr
Marvin is hiring a Product Support Specialist to join our Technical Product Support Department! In this role, you'll help customers understand product options, pricing, and specifications. You'll ...
$22 - $26/hr
Marvin is hiring a Product Support Specialist to join our Technical Product Support Department! In this role, you'll help customers understand product options, pricing, and specifications. You'll ...
Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...
Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...
Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...
Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...
$22 - $26/hr
Marvin is hiring a Product Support Specialist to join our Technical Product Support Department! In this role, you'll help customers understand product options, pricing, and specifications. You'll ...
$22 - $26/hr
Marvin is hiring a Product Support Specialist to join our Technical Product Support Department! In this role, you'll help customers understand product options, pricing, and specifications. You'll ...
Chicago, IL · On-site
What you'll do As part of our growing global Product Support team, you'll be a critical driver in delivering exceptional user experiences. This role goes beyond basic troubleshooting-it's about using ...
Chicago, IL · On-site
What you'll do As part of our growing global Product Support team, you'll be a critical driver in delivering exceptional user experiences. This role goes beyond basic troubleshooting-it's about using ...
Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...
Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...
$54K - $110K/yr
The Product Support Specialist is responsible for delivering an exceptional customer experience by providing advanced technical support to dealers and end-users of the PTx product line. You will ...
$54K - $110K/yr
The Product Support Specialist is responsible for delivering an exceptional customer experience by providing advanced technical support to dealers and end-users of the PTx product line. You will ...
Boston, MA · On-site
$73K - $90K/yr
The Product Support Analyst plays a key role on the team supporting our customers and internal Benchling teams as they use Benchling to transform how their teams work together. To be successful in ...
Boston, MA · On-site
$73K - $90K/yr
The Product Support Analyst plays a key role on the team supporting our customers and internal Benchling teams as they use Benchling to transform how their teams work together. To be successful in ...
Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...
Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...
$22 - $26/hr
Marvin is hiring a Product Support Specialist to join our Technical Product Support Department! In this role, you'll help customers understand product options, pricing, and specifications. You'll ...
$22 - $26/hr
Marvin is hiring a Product Support Specialist to join our Technical Product Support Department! In this role, you'll help customers understand product options, pricing, and specifications. You'll ...
Boston, MA · On-site
Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...
Boston, MA · On-site
Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...
$5.29 - $7.85
0% of jobs
$7.85 - $10.40
0% of jobs
$10.40 - $12.96
0% of jobs
$14.22 is the 25th percentile. Wages below this are outliers.
$12.96 - $15.52
51% of jobs
$15.52 - $18.07
11% of jobs
$18.07 - $20.63
9% of jobs
$20.63 - $23.19
3% of jobs
$24.25 is the 75th percentile. Wages above this are outliers.
$23.19 - $25.74
3% of jobs
$25.74 - $28.30
5% of jobs
$28.30 - $30.86
9% of jobs
$30.86 - $33.41
8% of jobs
$5
$20
$33
| Aspect | Product Support | Customer Service Representative |
|---|---|---|
| Required Credentials | Technical knowledge, certifications in specific products or software | Communication skills, customer service training |
| Work Environment | Technical support centers, call centers, on-site | Call centers, retail, online support |
| Employer & Industry Usage | Tech companies, electronics, software firms | Retail, telecom, service industries |
| Common Search & Comparison | Technical troubleshooting, product issues | Customer inquiries, service requests |
Product Support and Customer Service Representative roles both focus on assisting customers, but Product Support emphasizes technical troubleshooting and product-specific knowledge, often requiring certifications. Customer Service Representatives handle general inquiries and service requests, focusing on communication skills. While both roles are customer-facing, Product Support tends to be more technical and specialized, whereas Customer Service is broader and service-oriented.

Full-time
Medical, Dental, Vision, Life, Retirement
Posted 12 days ago
BryceTech is a trusted leader in complex technology domains, delivering data-driven solutions in aerospace, biosecurity, and defense. We specialize in systems engineering, advanced analytics, R&D programs, and strategic advisory support. Our clients – including NASA, DoD, HHS, DHS, and other civil and national security agencies – rely on us to drive mission success and accelerate innovation.
BryceTech has been recognized in the Washington Technology Fast 50 ranking of top high-growth small businesses for five consecutive years and received a GovCon Contractor of the Year Award in 2025, underscoring our strong growth, competitive positioning, and excellence in federal contracting. With a proven track record of winning sought-after contracts, scaling high-performance teams, and executing on critical government missions, BryceTech presents a compelling opportunity for strategic partnerships in the GovCon space.
BryceTech is looking for a Product Support Specialist to provide advisory & assistance services (A&AS) to support a major defense program, focusing on Department of Defense (DoD) acquisition life cycle planning and Space Force systems. The candidate will have experience managing product support strategies, coordinating sustainment activities, and ensuring mission-critical space systems remain operational. The ideal candidate will have experience and knowledge in the implementation and execution of the twelve (12) Product Support Elements (PSE) in DoD product support, acquisition logistics, and sustainment within Space Systems Command (SSC).Â
The Space Systems Command (SSC) Space Domain Awareness and Combat Power (SDACP) (SSC/SZ), Battle Management, Command, Control, and Communications (BMC3) (SSC/BC) provides highly classified Space Domain Awareness (SDA) systems, Defensive and Offensive Space Control (DSC/OSC) capabilities, and space test range assets to meet current and projected DoD operational requirements. SSC/SZ-BC develops, integrates, tests, deploys, sustains, and supports operations for systems that meet strategic and tactical operational needs. This mission area requires personnel with experience and an in-depth understanding of the environments that include ground, near-space, space, and any system that operates in those environments. Â
Key responsibilities include:Â
Provide lifecycle logistics support in the development and sustainment in systems engineering, architecture development and decision making, integrated logistics planning & execution, an overall product support throughout the acquisition lifecycle (design, development, test, production, sustainment improvement modifications, and system disposition)Â
Develop, deliver and refine draft product support requirements documentsÂ
Implement and manage support functions to field and maintain the readiness and operational capability of weapon systems, subsystems, and components – and provide oversight of product support functions for fielded systemsÂ
Use the Financial and Air Clearance Transportation System (FACTS) and Defense Enterprise and Accounting Management System (DEAMS) and provide personnel to manage military cargoÂ
Provide product support to space systems including Development Security Operations (DevSecOps) rapid prototyping and fieldingÂ
Develop and maintain technical order management and maintenance activitiesÂ
Assist with development of new technical order development strategies (request for information (RFI); request for proposal (RFP), statement of work (SOW); etc.)
Educational Requirements:Â Â
BA/BSÂ
REQUIRED Experience:Â Â
3-10 years of relative experienceÂ
Experience establishing product support strategies that align with acquisition strategies and identifying required infrastructures, processes, and procedures to maintain system capabilitiesÂ
Experience integrating system engineering quantitative design characteristics (reliability, maintainability, etc.) with the functional logistics/integrated product support elements to identify product support resourcesÂ
Experience and knowledge in implementing and executing the twelve (12) Product Support Elements (PSE)Â
Experience working in a fast-paced, mission-driven environment Â
Strong background in U.S. Space Force systems and organizations, particularly Space Systems Command
Security Clearance:Â Â
Active Top Secret with SCI eligibility
BryceTech offers a full range of benefits, including competitive salary, a comprehensive health plan including dental and vision coverage, company-paid life & disability insurance policies, 401(k) plan with company match, and an educational reimbursement program.
All your information will be kept confidential according to EEO guidelines.