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Product Support Jobs (NOW HIRING)

BryceTech is looking for a Product Support Specialist to provide advisory & assistance services (A&AS) to support a major defense program, focusing on Department of Defense (DoD) acquisition life ...

Director, Product Support Team : Systems Location : In-Person in Chicago (IL), Newark (NJ), or New York City (NYC) Employment Type: Full-time FLSA Classification : Exempt About Braven Braven is a ...

Responsibilities: - Product technical support for BEC's 4G LTE, FTTx, xDSL, M2M/IoT products and BEC's Cloud Management platform. - Work and support customers to design network architecture and ...

Product Support Specialist - Empower the Future of Travel with Blockskye Blockskye is transforming corporate travel and entertainment with next-generation blockchain-powered booking, payment, and ...

Join our Team as a Product Support Analyst in our Innovation & Technology department! We are seeking a Product Support Analyst to serve as the L2/L3 escalation point for our connected device ...

Marvin is hiring a Product Support Specialist to join our Technical Product Support Department! In this role, you'll help customers understand product options, pricing, and specifications. You'll ...

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...

Marvin is hiring a Product Support Specialist to join our Technical Product Support Department! In this role, you'll help customers understand product options, pricing, and specifications. You'll ...

What you'll do As part of our growing global Product Support team, you'll be a critical driver in delivering exceptional user experiences. This role goes beyond basic troubleshooting-it's about using ...

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...

The Product Support Specialist is responsible for delivering an exceptional customer experience by providing advanced technical support to dealers and end-users of the PTx product line. You will ...

Product Support Analyst

Boston, MA · On-site

$73K - $90K/yr

The Product Support Analyst plays a key role on the team supporting our customers and internal Benchling teams as they use Benchling to transform how their teams work together. To be successful in ...

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...

Marvin is hiring a Product Support Specialist to join our Technical Product Support Department! In this role, you'll help customers understand product options, pricing, and specifications. You'll ...

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...

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Product Support information

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How much do product support jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for product support in the United States is $20.31, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $27.40 per hour, depending on experience, location, and employer.

What is the difference between Product Support vs Customer Service Representative?

AspectProduct SupportCustomer Service Representative
Required CredentialsTechnical knowledge, certifications in specific products or softwareCommunication skills, customer service training
Work EnvironmentTechnical support centers, call centers, on-siteCall centers, retail, online support
Employer & Industry UsageTech companies, electronics, software firmsRetail, telecom, service industries
Common Search & ComparisonTechnical troubleshooting, product issuesCustomer inquiries, service requests

Product Support and Customer Service Representative roles both focus on assisting customers, but Product Support emphasizes technical troubleshooting and product-specific knowledge, often requiring certifications. Customer Service Representatives handle general inquiries and service requests, focusing on communication skills. While both roles are customer-facing, Product Support tends to be more technical and specialized, whereas Customer Service is broader and service-oriented.

What job makes $10,000 a month without a degree?

In product support roles, earning $10,000 a month is uncommon without specialized skills or experience. Typically, high earnings in support or technical fields require extensive knowledge, certifications, or a combination of technical expertise and customer management, often supplemented by experience or advanced training.

How does the Product Support role typically interact with other departments, and what collaboration skills are important for success?

Product Support professionals frequently collaborate with engineering, sales, and product management teams to address customer issues, relay feedback, and contribute to product improvements. Effective communication and problem-solving skills are essential, as you'll often serve as the bridge between technical and non-technical stakeholders. Being able to document issues clearly and advocate for customer needs helps ensure timely resolutions and fosters a positive customer experience. Collaborative teamwork and adaptability are key traits valued in this role.

What jobs pay $2000 a day?

High-paying jobs that can pay around $2000 a day typically include specialized roles such as senior consultants, surgeons, or experienced software engineers working on contract or project basis. These positions often require advanced skills, certifications, or extensive experience, and may involve freelance, consulting, or entrepreneurial work environments.

What does the product support role do?

A product support role involves assisting customers with technical issues, troubleshooting product problems, and providing guidance to ensure proper use of the product. Support staff often use tools like ticketing systems and may need technical knowledge or certifications to resolve issues efficiently. The role typically requires strong communication skills and a customer-focused approach.

How can I make 2000 a week working from home?

Product Support roles can offer remote work opportunities that, with experience and high performance, may pay close to or above $2000 weekly. Earning this level often requires advanced skills, certifications, and a full-time schedule, along with excellent communication and problem-solving abilities. Building expertise in customer service tools and maintaining consistent productivity are key factors in reaching higher income levels.

What are the key skills and qualifications needed to thrive as a Product Support specialist, and why are they important?

To thrive as a Product Support specialist, you need strong problem-solving abilities, technical understanding of the product, and typically a background in customer service or technical support. Familiarity with help desk software, ticketing systems, and sometimes certifications like CompTIA A+ or ITIL are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient resolution of customer issues, high client satisfaction, and smooth operation of support processes.

What is a Product Support role?

A Product Support role involves assisting customers or users with questions, issues, or problems related to a company's products or services. Product Support specialists troubleshoot technical problems, provide guidance on product features, and help resolve any concerns to ensure customer satisfaction. They often work closely with engineering and product teams to relay feedback and contribute to product improvements. This role requires strong communication skills, technical knowledge of the products, and a customer-focused mindset.
More about Product Support jobs
What cities are hiring for Product Support jobs? Cities with the most Product Support job openings:
What are the most commonly searched types of Product Support jobs? The most popular types of Product Support jobs are:
What states have the most Product Support jobs? States with the most job openings for Product Support jobs include:
Infographic showing various Product Support job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Hybrid job distribution, with an average salary of $42,236 per year, or $20.3 per hour.

Product Support Specialist

BryceTech

El Segundo, CA

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 12 days ago


Job description

Company Description

BryceTech is a trusted leader in complex technology domains, delivering data-driven solutions in aerospace, biosecurity, and defense. We specialize in systems engineering, advanced analytics, R&D programs, and strategic advisory support. Our clients – including NASA, DoD, HHS, DHS, and other civil and national security agencies – rely on us to drive mission success and accelerate innovation.


BryceTech has been recognized in the Washington Technology Fast 50 ranking of top high-growth small businesses for five consecutive years and received a GovCon Contractor of the Year Award in 2025, underscoring our strong growth, competitive positioning, and excellence in federal contracting. With a proven track record of winning sought-after contracts, scaling high-performance teams, and executing on critical government missions, BryceTech presents a compelling opportunity for strategic partnerships in the GovCon space.

Job Description

BryceTech is looking for a Product Support Specialist to provide advisory & assistance services (A&AS) to support a major defense program, focusing on Department of Defense (DoD) acquisition life cycle planning and Space Force systems.  The candidate will have experience managing product support strategies, coordinating sustainment activities, and ensuring mission-critical space systems remain operational. The ideal candidate will have experience and knowledge in the implementation and execution of the twelve (12) Product Support Elements (PSE) in DoD product support, acquisition logistics, and sustainment within Space Systems Command (SSC). 

The Space Systems Command (SSC) Space Domain Awareness and Combat Power (SDACP) (SSC/SZ), Battle Management, Command, Control, and Communications (BMC3) (SSC/BC) provides highly classified Space Domain Awareness (SDA) systems, Defensive and Offensive Space Control (DSC/OSC) capabilities, and space test range assets to meet current and projected DoD operational requirements. SSC/SZ-BC develops, integrates, tests, deploys, sustains, and supports operations for systems that meet strategic and tactical operational needs. This mission area requires personnel with experience and an in-depth understanding of the environments that include ground, near-space, space, and any system that operates in those environments.  

Key responsibilities include: 

  • Provide lifecycle logistics support in the development and sustainment in systems engineering, architecture development and decision making, integrated logistics planning & execution, an overall product support throughout the acquisition lifecycle (design, development, test, production, sustainment improvement modifications, and system disposition) 

  • Develop, deliver and refine draft product support requirements documents 

  • Implement and manage support functions to field and maintain the readiness and operational capability of weapon systems, subsystems, and components – and provide oversight of product support functions for fielded systems 

  • Use the Financial and Air Clearance Transportation System (FACTS) and Defense Enterprise and Accounting Management System (DEAMS) and provide personnel to manage military cargo 

  • Provide product support to space systems including Development Security Operations (DevSecOps) rapid prototyping and fielding 

  • Develop and maintain technical order management and maintenance activities 

  • Assist with development of new technical order development strategies (request for information (RFI); request for proposal (RFP), statement of work (SOW); etc.)

Qualifications

Educational Requirements:  

  • BA/BS 

REQUIRED Experience:  

  • 3-10 years of relative experience 

  • Experience establishing product support strategies that align with acquisition strategies and identifying required infrastructures, processes, and procedures to maintain system capabilities 

  • Experience integrating system engineering quantitative design characteristics (reliability, maintainability, etc.) with the functional logistics/integrated product support elements to identify product support resources 

  • Experience and knowledge in implementing and executing the twelve (12) Product Support Elements (PSE) 

  • Experience working in a fast-paced, mission-driven environment  

  • Strong background in U.S. Space Force systems and organizations, particularly Space Systems Command

Security Clearance:  

  • Active Top Secret with SCI eligibility


Additional Information

BryceTech offers a full range of benefits, including competitive salary, a comprehensive health plan including dental and vision coverage, company-paid life & disability insurance policies, 401(k) plan with company match, and an educational reimbursement program.

All your information will be kept confidential according to EEO guidelines.