1

Product Support Jobs (NOW HIRING)

Director, Product Support Team : Systems Location : In-Person in Chicago (IL), Newark (NJ), or New York City (NYC) Employment Type: Full-time FLSA Classification : Exempt About Braven Braven is a ...

Duties include managing, troubleshooting, supporting, and providing training across the customer experience team, showrooms and product support team. Visual Comfort Offers: * Work-Life Balance:

Become a Product Support Representative at Wheeler Material Handling! Why Choose Wheeler Material Handling? "Step into a thrilling career with a team that values your growth, offers incredible ...

Product Support Specialist REPORTS TO : Marketing Supervisor POSITION CLASSIFICATION: Full Time- Hourly, Non-Exempt POSITION DESCRIPTION: This role focuses on supporting and optimizing wide format ...

You translate field signal into product, operating-model, and commercial decisions - and hold the line on those decisions across NPI, Sustaining, Tech Support, and Engineering peers. You operate ...

The Product Support Analyst will serve as the first line of technical support for internal teams and external clients, providing troubleshooting, analysis, and resolution of software-related issues.

Marvin is hiring a Product Support Specialist to join our Technical Product Support Department! In this role, you'll help customers understand product options, pricing, and specifications. You'll ...

Marvin is hiring a Product Support Specialist to join our Technical Product Support Department! In this role, you'll help customers understand product options, pricing, and specifications. You'll ...

Marvin is hiring a Product Support Specialist to join our Technical Product Support Department! In this role, you'll help customers understand product options, pricing, and specifications. You'll ...

Marvin is hiring a Product Support Specialist to join our Technical Product Support Department! In this role, you'll help customers understand product options, pricing, and specifications. You'll ...

Provide 4th-level technical support for Floor and Bench Scales, including equipment designed for hazardous areas. * Monitor lead times and production capacity, ensuring effective delivery planning ...

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...

The incumbent provides support to the Program Executive Officer for Aircraft Carriers (PEO CVN), aligned to the Director for Product Support. PEO CVN provides full lifecycle acquisition support to ...

next page

Showing results 1-20

Product Support information

See salary details

$5

$20

$33

How much do product support jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for product support in the United States is $20.31, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $27.40 per hour, depending on experience, location, and employer.

What is the difference between Product Support vs Customer Service Representative?

AspectProduct SupportCustomer Service Representative
Required CredentialsTechnical knowledge, certifications in specific products or softwareCommunication skills, customer service training
Work EnvironmentTechnical support centers, call centers, on-siteCall centers, retail, online support
Employer & Industry UsageTech companies, electronics, software firmsRetail, telecom, service industries
Common Search & ComparisonTechnical troubleshooting, product issuesCustomer inquiries, service requests

Product Support and Customer Service Representative roles both focus on assisting customers, but Product Support emphasizes technical troubleshooting and product-specific knowledge, often requiring certifications. Customer Service Representatives handle general inquiries and service requests, focusing on communication skills. While both roles are customer-facing, Product Support tends to be more technical and specialized, whereas Customer Service is broader and service-oriented.

What job makes $10,000 a month without a degree?

In product support roles, earning $10,000 a month is uncommon without specialized skills or experience. Typically, high earnings in support or technical fields require extensive knowledge, certifications, or a combination of technical expertise and customer management, often supplemented by experience or advanced training.

How does the Product Support role typically interact with other departments, and what collaboration skills are important for success?

Product Support professionals frequently collaborate with engineering, sales, and product management teams to address customer issues, relay feedback, and contribute to product improvements. Effective communication and problem-solving skills are essential, as you'll often serve as the bridge between technical and non-technical stakeholders. Being able to document issues clearly and advocate for customer needs helps ensure timely resolutions and fosters a positive customer experience. Collaborative teamwork and adaptability are key traits valued in this role.

What jobs pay $2000 a day?

High-paying jobs that can pay around $2000 a day typically include specialized roles such as senior consultants, surgeons, or experienced software engineers working on contract or project basis. These positions often require advanced skills, certifications, or extensive experience, and may involve freelance, consulting, or entrepreneurial work environments.

What does the product support role do?

A product support role involves assisting customers with technical issues, troubleshooting product problems, and providing guidance to ensure proper use of the product. Support staff often use tools like ticketing systems and may need technical knowledge or certifications to resolve issues efficiently. The role typically requires strong communication skills and a customer-focused approach.

How can I make 2000 a week working from home?

Product Support roles can offer remote work opportunities that, with experience and high performance, may pay close to or above $2000 weekly. Earning this level often requires advanced skills, certifications, and a full-time schedule, along with excellent communication and problem-solving abilities. Building expertise in customer service tools and maintaining consistent productivity are key factors in reaching higher income levels.

What are the key skills and qualifications needed to thrive as a Product Support specialist, and why are they important?

To thrive as a Product Support specialist, you need strong problem-solving abilities, technical understanding of the product, and typically a background in customer service or technical support. Familiarity with help desk software, ticketing systems, and sometimes certifications like CompTIA A+ or ITIL are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient resolution of customer issues, high client satisfaction, and smooth operation of support processes.

What is a Product Support role?

A Product Support role involves assisting customers or users with questions, issues, or problems related to a company's products or services. Product Support specialists troubleshoot technical problems, provide guidance on product features, and help resolve any concerns to ensure customer satisfaction. They often work closely with engineering and product teams to relay feedback and contribute to product improvements. This role requires strong communication skills, technical knowledge of the products, and a customer-focused mindset.
More about Product Support jobs
What cities are hiring for Product Support jobs? Cities with the most Product Support job openings:
What are the most commonly searched types of Product Support jobs? The most popular types of Product Support jobs are:
What states have the most Product Support jobs? States with the most job openings for Product Support jobs include:
Infographic showing various Product Support job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Hybrid job distribution, with an average salary of $42,236 per year, or $20.3 per hour.
Product Support SME

Full-time

Posted 21 hours ago


Job description

LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectorsโ€”helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.

This role will support USAF acquisition logistics digital transformation utilizing cutting-edge technologies as well as streamlining and accelerating logistics processes using Agile methodologies.ย  This client-facing position is full-time at Wright-Patterson AFB, OH working in a Sensitive Compartmented Information Facility (SCIF). This position cannot be worked remotely.ย 


Position Expectations:

  • Perform all required responsibilities and duties in accordance with LMI policies
  • Actively engage in your role, make informed decisions, be accountable for all outcomes, and be a positive influence and LMI ambassador
  • Deliver exceptional service to internal and external clients, partners, and teammates
  • Contribute to the programs and initiatives designed to advance company strategic priorities
  • Advise and assist the Product Support Manager and his staff in developing and managing effective and affordable product support solutions across the weapon systemโ€™s lifecycle to achieve outcomes that meet warfighters' needs by optimizing performance and minimizing total ownership costs
  • Collaborate across various disciplines to ensure the operational readiness and cybersecurity of IT systems, in alignment with the overall product support strategy
  • Travel in support of mission-critical tasks occasionally

Duties:ย 

  • Advise and assist Product Support Manager and his staff in:
    • Developing and implementing a comprehensive Product Support Strategy (PSS) within the Life Cycle Sustainment Plan (LCSP)
    • Ensuring the LCSP is informed by appropriate Product Support analysis planning including predictive analysis and modeling tools to improve material availability and reliability, and reduce operational and sustainment costs
    • Conducting Business Case Analysis (BCA) to validate the PSS and LCSP
    • Developing and implementing Product Support arrangements (PSAs) ensuring they are designed to achieve desired performance outcomes
    • Adjusting performance requirements and resource allocations across Product Support Integrators (PSI) and Product Support Providers (PSP) as necessary to optimize implementation of the PSS
    • Reviewing Product Support arrangements to ensure consistency with the overall PSS
    • Providing weapon system Product Support Subject Matter Expertise (SME) to the PSM
    • Coordinating with the Lead System Engineer and other stakeholders to leverage enterprise opportunities, predict performance outcomes, and manage risks effectively
    • Ensuring all sustainment requirements are included in Performance Work Statements (PWS) and Quality Assurance Surveillance Plans (QASP)
  • Additional duties as assigned

Required Education, Experience, & Skills:

  • Bachelorโ€™s degree in Business Administration, Engineering, Logistics, Supply Chain Management, or related field
  • Minimum of 20 years of experience in Product Support management, logistics, or related fields within the Department of Defense (DoD)
  • Strong knowledge of DoD acquisition processes, including DoDD 5000.01, DoDI 5000.02, and DoDI 5000.91
  • Proven experience conducting market research, performing risk assessments, and developing/implementing comprehensive Product Support strategies
  • Extensive experience in planning and/or implementing the 12 Integrated Product Support elements
  • Strong leadership, analytical, organizational, and problem-solving skills
  • Demonstrated ability to use MS Office Suite to include Word, PowerPoint, and Excel
  • Superior communication skills, both oral and writtenย 
  • High energy, enthusiasm, tact, and ability to effectively interact with senior Military, government and industry executives
  • Ability to create and foster a cooperative work environment
  • Self-directed, detail oriented in completing assigned tasks, able to adapt to changing work efforts and manage impact of shifting priorities
  • Must be available for occasional travelย 
  • Applicants must hold a current U.S. Government Top Secret clearance at minimum

Preferred Education, Experience, & Skills:ย 

  • Masterโ€™s degree in Business Administration, Engineering, Logistics, Supply Chain Management, or related field
  • 25+ years of experience in Product Support management, logistics, or related fields within the USAF
  • Certification in Acquisition Logistics or related professional certifications
  • Extensive experience working with PSMs, PSIs, and PSPs in the USAF environment
  • Familiarity with Supply Chain Risk Management (SCRM) and Product Support life cycle management tools
  • Experience in developing and executing strategies to maximize competition and small business participation within Product Support arrangements.
  • Strong leadership skills with a proven ability to influence and work collaboratively with senior stakeholders and drive organizational change.

Targeted Salary Range: $130,000 - $160,000

Disclaimer:

The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.

#LI-SH1

Applicants must meet eligibility requirements for a U.S. Government security clearance. Only US Citizens are eligible for a security clearance. For this position, LMI will only consider applicants with security clearances or applicants who are eligible for security clearances, due to the nature of the work.