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Product Support Jobs (NOW HIRING)

Taxwell

Product Support

As a remote seasonal Product Support Agent , you will play an important role in delivering a delightful experience that unlocks every tax advantage for our customers by leveraging your customer ...

Allied Consultants, Inc.

Product Support Analyst

Austin, TX · On-site

  • Medical

  • Life

  • Retirement

We are currently seeking an experience Product Support Analyst to play a key role within a high-impact technical services team. At Allied Consultants, we value our consultants and are committed to ...

Kop-Coat, Inc.

Product Support Representative

Kenosha, WI

$23 - $25/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Product Support Representative Location: Kenosha, WI Department: Product Support Reports To: Manager, Product Support Group Direct Reports/Manages others: No Weekly Schedule: Hours are 9:00am - 5 ...

PureCars

Product Support Analyst

Kansas City, MO · On-site +1

  • Retirement

  • PTO

The Product Support Analyst will report to the Senior Product Support Manager Product Support Analyst - What You'll Do: * Work on our product team, spending about half of your time triaging and ...

Orion180

Product Support Analyst

Irving, TX · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Join our Team as a Product Support Analyst in our Innovation & Technology department! We are seeking a Product Support Analyst to serve as the L2/L3 escalation point for our connected device ...

XR Extreme Reach

Product Support Specialist

Burbank, CA · On-site

$60K - $70K/yr

Product support across multiple XR Pay Entertainment Payroll platforms * Provision and maintain user accounts on XR Pay platforms * Configure and update production codes between XR Pay platforms

ARNOLD MACHINERY COMPANY

PRODUCT SUPPORT (45770)

Commerce City, CO · On-site

$80K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Product Support Sales Representative (CE) $2,000 Sign-On Bonus Position Overview Exceptional customer satisfaction starts with exceptional people. At Arnold Machinery, we've built one of the most ...

Orbotech

Product Support Manager

Phoenix, AZ · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You translate field signal into product, operating-model, and commercial decisions - and hold the line on those decisions across NPI, Sustaining, Tech Support, and Engineering peers. You operate ...

Altus, LLC

Product Support Specialist

Aberdeen Proving Ground, MD · On-site

$85K - $130K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Product Support Specialist-JMEM Company: Altus Engineering Location: Aberdeen Proving Ground, MD Salary: $85,000-130,000 Position Overview: We are seeking a Product Support Specialist to work with ...

New

ExtensisHR

Product Support Representative

Hagerstown, MD

$25 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

To this day, Jamison is world renowned in the door industry and continues to be a product that is considered the gold standard. Supported by state-of-the-art manufacturing processes, cutting edge ...

Box

Product Support Specialist

Chicago, IL · On-site

In this role, we support our users through a variety of channels on all aspects of Box products. We are intelligent, resourceful, clever, and committed. We provide innovative and creative solutions ...

Pape Machinery Inc C&F

Product Support Manager

Fife, WA · On-site

$115K - $155K/yr

As our Product Support Manager, you will be in a multi-faceted leadership role that directs and oversees the parts and service sales operations at the Pape Machinery branches in Tacoma and Montesano.

Relocity

Product Support Specialist

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Product Support Specialist serves as the first line of support for Relocity's platform, helping internal teams, clients, and partners troubleshoot issues, navigate the product, and deliver an ...

Fishbowl Inventory

Product Support Specialist

Orem, UT · On-site

  • Medical

  • Retirement

  • PTO

Product Support Specialist About Fishbowl Fishbowl is an industry leading, top supplier of manufacturing and warehouse management software for small, medium, and enterprise sized businesses across 40 ...

Cooley

Product Support Specialist

Seattle, WA

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation team. Position summary: Cooley Innovation embraces a culture of customer service excellence and all ...

Rite Hite

Product Support Specialist

Dubuque, IA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

PURPOSE AND SCOPE Provide technical assistance to representatives, technicians and customers to assure consistent installation, troubleshooting and support of engineered products in the field. This ...

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Product Support information

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How much do product support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for product support in the United States is $20.31, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $27.40 per hour, depending on experience, location, and employer.

What is a product support?

A Product Support role involves assisting customers or users with questions, issues, or problems related to a company's products or services. Product Support specialists troubleshoot technical problems, provide guidance on product features, and help resolve any concerns to ensure customer satisfaction. They often work closely with engineering and product teams to relay feedback and contribute to product improvements. This role requires strong communication skills, technical knowledge of the products, and a customer-focused mindset.

What skills and qualifications are needed for product support?

To thrive as a Product Support specialist, you need strong problem-solving abilities, technical understanding of the product, and typically a background in customer service or technical support. Familiarity with help desk software, ticketing systems, and sometimes certifications like CompTIA A+ or ITIL are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient resolution of customer issues, high client satisfaction, and smooth operation of support processes.

How does product support interact with other departments?

Product Support professionals frequently collaborate with engineering, sales, and product management teams to address customer issues, relay feedback, and contribute to product improvements. Effective communication and problem-solving skills are essential, as you'll often serve as the bridge between technical and non-technical stakeholders. Being able to document issues clearly and advocate for customer needs helps ensure timely resolutions and fosters a positive customer experience. Collaborative teamwork and adaptability are key traits valued in this role.

What is the difference between Product Support vs Customer Service Representative?

AspectProduct SupportCustomer Service Representative
Required CredentialsTechnical knowledge, certifications in specific products or softwareCommunication skills, customer service training
Work EnvironmentTechnical support centers, call centers, on-siteCall centers, retail, online support
Employer & Industry UsageTech companies, electronics, software firmsRetail, telecom, service industries
Common Search & ComparisonTechnical troubleshooting, product issuesCustomer inquiries, service requests

Product Support and Customer Service Representative roles both focus on assisting customers, but Product Support emphasizes technical troubleshooting and product-specific knowledge, often requiring certifications. Customer Service Representatives handle general inquiries and service requests, focusing on communication skills. While both roles are customer-facing, Product Support tends to be more technical and specialized, whereas Customer Service is broader and service-oriented.

Is product support a stressful job?

Product support roles can be stressful due to the need to handle customer issues quickly and effectively, often under tight deadlines. The job requires strong communication skills, problem-solving abilities, and sometimes working in high-pressure situations, especially during product outages or technical crises.

What does product support do?

Product support professionals assist customers with troubleshooting, resolving technical issues, and providing guidance on product usage. They often communicate via phone, email, or chat and may use tools like ticketing systems to track and manage customer inquiries, ensuring customer satisfaction and product functionality.
More about Product Support jobs

What cities are hiring for Product Support jobs?

Cities with the most Product Support job openings:

What are the most commonly searched types of Product Support jobs?

The most popular types of Product Support jobs are:

What states have the most Product Support jobs?

States with the most job openings for Product Support jobs include:

What job categories do people searching Product Support jobs look for?

The top searched job categories for Product Support jobs are:

Product Support jobs near you
Infographic showing various Product Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $42,236 per year, or $20.3 per hour.

Product Support

Taxwell

Remote

Full-time

Re-posted 24 days ago

Job description

Taxwell helps everyday Americans get every tax advantage they deserve by finding credits and deductions they never even knew existed. Our tax preparation software offers easy guidance and ensures your maximum tax refund. We strive to build a team of like-minded experts in both tax and technology who align with our brand purpose, are advocates for our customers and have a fresh, non-traditional approach to the tax industry.

TaxAct is a leading digital tax filing platform which offers customers do-it-yourself digital and downloadable products that are easy-to-use, best-in-class technology, and provide unparalleled customer support. We are a trusted solution for all users including those with complex tax returns. We strive to attract and retain candidates who exemplify our values: performance, perseverance, progress and partnership. TaxAct is a member of the Taxwell family of products. We are an organization of forward thinkers looking to add industry experts to our growing team.

This role will primarily support TaxAct as the organization helps everyday Americans file their taxes. We seek to build a team of experts in tax and technology who are customer advocates and have the mindset to reimagine the services our customers receive.

POSITION SUMMARY:

As a remote seasonal Product Support Agent, you will play an important role in delivering a delightful experience that unlocks every tax advantage for our customers by leveraging your customer service and technical expertise along with your exceptional communication and interpersonal skills.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Major responsibilities of the seasonal Product Support Agent position are listed below. To perform the job successfully, the individual must be able to execute each essential duty satisfactorily. This is a seasonal, customer-facing position providing support to our external customers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Responsible for support operations through phone and chat for the TaxAct Online and Desktop 1040 DIY products. The scope of support includes program navigation, program connectivity, program compatibility, program usability, and general product knowledge.

  • Provide professional and friendly support to our customers who are working on their tax returns with product/software inquiries. Troubleshoot and apply defined practices, procedures, and company policies to troubleshoot and resolve account and product support customer inquiries.

  • Provide timely phone and chat support to TaxAct DIY customers.

  • Ability to manage and respond to up to three (3) customer chat interactions concurrently.

  • Communicate trending issues to management.

  • Recommend updates and/or new help topics and send them to supervisor.

  • Promote teamwork and foster collaboration.

  • Convey a professional and positive image internally and externally.

  • Effectively use provided resources to troubleshoot and resolve customer inquiries in a timely manner.

  • May be cross-trained on other product lines in order to support other queues, as needed.

  • Additional job duties as needed.

EXPERIENCE & EDUCATION:

  • At least 1 year of experience in a customer service role.

  • Experience providing software support in a call center environment is a plus (WFH or on-site).

  • Excellent written and verbal communication skills.

  • Attention to detail.

  • Ability to multitask.

  • Critical thinking and strong problem-solving skills.

  • Skilled in utilizing internal tools and support materials for efficient resolution

  • Excellent time management skills.

  • Demonstrates professionalism and helps maintain a positive and productive work atmosphere

  • Typing skills - 25+ WPM required.

  • Must have (or be willing to obtain) a private, dedicated hardwired internet connection.

At Taxwell, we believe our work benefits from the diverse perspectives of our employees. As such, Taxwell welcomes and celebrates diversity and inclusion and is committed to equal opportunity employment. At Taxwell, you can expect a supportive, open, and inclusive atmosphere and a team that values your contributions.

Taxwell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, veteran status, and any other status protected under applicable law. Taxwell considers information gathered in the hiring process, including information on this application, confidential, and only shares it on a need-to-know basis or as required by law.

If you need assistance or accommodation due to a disability, you may contact us at HR@Taxwell.com or by calling 828-349-5887 to speak with a member of the HR Talent Acquisition team.

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