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Product Support Jobs (NOW HIRING)

WMH

Product Support Representative

Fort Mill, SC

$40K/yr

Become a Product Support Representative at Wheeler Material Handling! Why Choose Wheeler Material Handling? "Step into a thrilling career with a team that values your growth, offers incredible ...

Cooley LLP

Product Support Specialist

Los Angeles, CA · On-site

Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation team. Position summary: Cooley Innovation embraces a culture of customer service excellence and all ...

Cooley

Product Support Specialist

Seattle, WA

Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation team. Position summary: Cooley Innovation embraces a culture of customer service excellence and all ...

Abbott

Product Support Specialist

Princeton, NJ

As a Product Support Specialist,you'llbe providing direct support to internal and external customers on the business portfolio of products. It requires the capacity to understand specific needs or ...

Clay Labs

Product Support Manager

New York, NY · On-site

$140K - $170K/yr

Product Support Manager @ Clay You will lead a dedicated team of support specialists who engage with our diverse customer base, from innovative enterprises to agile startups and SMBs. Your leadership ...

Cooley

Product Support Engineer

Chicago, IL

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...

Cooley LLP

Product Support Engineer

Palo Alto, CA · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...

CAI

Product Support Specialist

Newark, DE · On-site

$18 - $20/hr

Product Support Specialist Req number: R7910 Employment type: Full time Worksite flexibility: Onsite Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue ...

Benchling

Product Support Analyst

San Francisco, CA · On-site

$73K - $90K/yr

The Product Support Analyst plays a key role on the team supporting our customers and internal Benchling teams as they use Benchling to transform how their teams work together. To be successful in ...

Valco Companies

Product Support Specialist

New Holland, PA · On-site

$50K - $65K/yr

Join us at VAL-CO Industries in New Holland, PA, and embark on an exciting journey as a Full Time Product Support Specialist. In this dynamic role, you will engage directly with customers, utilizing ...

Cooley

Product Support Engineer

Santa Monica, CA

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...

Box

Product Support Specialist

Chicago, IL · On-site

In this role, we support our users through a variety of channels on all aspects of Box products. We are intelligent, resourceful, clever, and committed. We provide innovative and creative solutions ...

Cooley LLP

Product Support Engineer

Chicago, IL · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...

Cooley

Product Support Engineer

Reston, VA

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...

Boeing

Experienced Product Support

Dallas, TX

$94K - $143K/yr

Experienced Product Support Company: Boeing Distribution, Inc. Boeing Global Services, Distribution Business , is looking for a dynamic Experienced Product Support in Davie, FL or Dallas, TX. This ...

Stripe

Product Support, Bridge

New York, NY · On-site

What you'll do As part of our growing Product Support team, you will be a critical driver in delivering outstanding user experiences. This role goes beyond basic troubleshooting-it's about using your ...

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All JobsProduct Support Jobs

Product Support information

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$5

$20

$33

How much do product support jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for product support in the United States is $20.31, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $27.40 per hour, depending on experience, location, and employer.

What is the difference between Product Support vs Customer Service Representative?

AspectProduct SupportCustomer Service Representative
Required CredentialsTechnical knowledge, certifications in specific products or softwareCommunication skills, customer service training
Work EnvironmentTechnical support centers, call centers, on-siteCall centers, retail, online support
Employer & Industry UsageTech companies, electronics, software firmsRetail, telecom, service industries
Common Search & ComparisonTechnical troubleshooting, product issuesCustomer inquiries, service requests

Product Support and Customer Service Representative roles both focus on assisting customers, but Product Support emphasizes technical troubleshooting and product-specific knowledge, often requiring certifications. Customer Service Representatives handle general inquiries and service requests, focusing on communication skills. While both roles are customer-facing, Product Support tends to be more technical and specialized, whereas Customer Service is broader and service-oriented.

How does the Product Support role typically interact with other departments, and what collaboration skills are important for success?

Product Support professionals frequently collaborate with engineering, sales, and product management teams to address customer issues, relay feedback, and contribute to product improvements. Effective communication and problem-solving skills are essential, as you'll often serve as the bridge between technical and non-technical stakeholders. Being able to document issues clearly and advocate for customer needs helps ensure timely resolutions and fosters a positive customer experience. Collaborative teamwork and adaptability are key traits valued in this role.

What are the key skills and qualifications needed to thrive as a Product Support specialist, and why are they important?

To thrive as a Product Support specialist, you need strong problem-solving abilities, technical understanding of the product, and typically a background in customer service or technical support. Familiarity with help desk software, ticketing systems, and sometimes certifications like CompTIA A+ or ITIL are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient resolution of customer issues, high client satisfaction, and smooth operation of support processes.

What is a Product Support role?

A Product Support role involves assisting customers or users with questions, issues, or problems related to a company's products or services. Product Support specialists troubleshoot technical problems, provide guidance on product features, and help resolve any concerns to ensure customer satisfaction. They often work closely with engineering and product teams to relay feedback and contribute to product improvements. This role requires strong communication skills, technical knowledge of the products, and a customer-focused mindset.
More about Product Support jobs
What cities are hiring for Product Support jobs? Cities with the most Product Support job openings:
What are the most commonly searched types of Product Support jobs? The most popular types of Product Support jobs are:
What states have the most Product Support jobs? States with the most job openings for Product Support jobs include:
What job categories do people searching Product Support jobs look for? The top searched job categories for Product Support jobs are:
Product Support jobs near you
Infographic showing various Product Support job openings in the United States as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $42,236 per year, or $20.3 per hour.
Product Support Representative

Product Support Representative

WMH

Fort Mill, SC

$40K/yr

Full-time

Medical, Retirement, PTO

Re-posted 23 days ago

Job description

Description
Exciting Opportunity Alert: Become a Product Support Representative at Wheeler Material Handling!

Why Choose Wheeler Material Handling?

"Step into a thrilling career with a team that values your growth, offers incredible benefits, and promises a future brimming with potential!"
Embark on an exhilarating journey with us at WMH (Wheeler Material Handling) (www.wmhsolutions.com)! Celebrating over 35 years of excellence, we stand tall as one of the Southeast's most dynamic material handling leaders. With a dedicated team of over 250 associates across 11 branches in NC, SC, TN, VA, GA, and AL, we're not just offering a job; we're inviting you to be an integral part of our vibrant team where your success and growth are at the heart of our mission.

Your Role as a Product Support Representative:

Dive into a role that's more than just sales – it's about sparking business growth and nurturing relationships. As a Product Support Representative, you're the hero behind our business-to-business sales, focusing on contract maintenance programs and catalog parts. You'll spend 80% of your time captivating new clients, 10% reinvigorating existing relationships, and 10% ensuring our cherished customers always feel valued and prioritized.

Key Responsibilities
Your Daily Adventures Include:
  • Charting new territories and strengthening key accounts.
  • Leading the charge with cold calls, face-to-face meetings, and persuasive presentations.
  • Crafting innovative sales strategies and forecasts, and dazzling with product demos.
  • Developing a master plan for territory management, centered around customer satisfaction and loyalty.
  • Creating a comprehensive customer database, tracking everything in our state-of-the-art CRM.
  • Collaborating with manufacturers and our internal teams to ensure seamless order fulfillment.
  • Planning your impactful weeks with tools like selectory.com/salesforce.com to maximize efficiency.

Your Ambitious Goals:
  • Embark on fifteen face-to-face and five phone cold calls daily.
  • Craft and deliver a compelling "Elevator Speech."
  • Regularly update the team with your weekly plans.
  • Transform service reports into sales opportunities, aiming for ten new OMs monthly.
  • Develop and maintain a portfolio of five glowing referral letters.
  • Open new doors with eight credit applications each month.
  • Achieve your monthly sales targets in cataloged material handling.

Skills, Knowledge and Expertise
We're Excited to Meet Someone With:
  • A bachelor's degree in a related field or a track record of successful sales.
  • A valid driver's license and the skill to safely operate lift trucks.
  • Exceptional customer service skills, fueled by persistence and a flair for building relationships.
  • A dynamic, detail-focused, and proactive approach.
  • Superb communication skills, both verbal and written.

Where You'll Thrive:
  • Based in our Charlotte branch, you'll become Wheeler's ambassador in the surrounding areas.

Benefits
Perks & Benefits That Await You:
  • Comprehensive health insurance, well-deserved holidays, and generous personal time off.
  • A robust $800 monthly auto/phone allowance to support your journeys.
  • An attractive commission and bonus plan, plus a competitive start-up salary.
  • In-depth training and support to set you up for success.
  • A secure retirement plan and profit sharing to build your future.
  • Keep your work-life balance intact with flexible hours.
  • Access to Technological Advancements in Material Handling – Stay ahead of the curve.
  • A culture of diversity, inclusivity, and equal opportunity.
Compensation Package: 
  • Attractive and Competitive!  
Starting Strong: 
  • Jumpstart your career with us, with a competitive salary on average starting around $40,000+/year plus commissions, ensuring you feel valued from day one. 
More Than Just Pay: 
  • Our compensation goes beyond just salary. It's about recognizing and rewarding your hard work and dedication. 

Commitment to Growth: 
  • We believe in rewarding excellence and commitment, with opportunities for pay increases as you grow and excel in your role. Join us and be a part of a team where your efforts are not just appreciated but tangibly rewarded!

Our Commitment to You:
At Wheeler Material Handling, we embrace diversity and inclusivity, making decisions based on qualifications, merit, and business needs. Here, every voice is valued, and every role impacts our collective success.

Ready to Launch Your Career Sky-High? Apply Now and Join the Wheeler Material Handling Adventure!