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Product Support Jobs (NOW HIRING)

Marvin

Product Support Specialist

Indianapolis, IN

$22 - $26/hr

Marvin is hiring a Product Support Specialist to join our Technical Product Support Department! In this role, you'll help customers understand product options, pricing, and specifications. You'll ...

Cooley LLP

Product Support Engineer

Seattle, WA · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...

Marvin

Product Support Specialist

Grand Forks, ND

$22 - $26/hr

Marvin is hiring a Product Support Specialist to join our Technical Product Support Department! In this role, you'll help customers understand product options, pricing, and specifications. You'll ...

ORBIS, Inc.

Product Support Analyst

Washington, DC · On-site

The incumbent provides support to the Program Executive Officer for Aircraft Carriers (PEO CVN), aligned to the Director for Product Support. PEO CVN provides full lifecycle acquisition support to ...

Marvin

Product Support Specialist

Warroad, MN · On-site

$22 - $26/hr

Marvin is hiring a Product Support Specialist to join our Technical Product Support Department! In this role, you'll help customers understand product options, pricing, and specifications. You'll ...

Marvin

Product Support Specialist

Warroad, MN

$22 - $26/hr

Marvin is hiring a Product Support Specialist to join our Technical Product Support Department! In this role, you'll help customers understand product options, pricing, and specifications. You'll ...

Cooley LLP

Product Support Engineer

Los Angeles, CA · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...

Cooley LLP

Product Support Engineer

Los Angeles, CA

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...

Cooley LLP

Product Support Engineer

San Diego, CA · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...

Cooley LLP

Product Support Engineer

Palo Alto, CA

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...

Cooley LLP

Product Support Engineer

Manhattan, NY

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...

Cooley

Product Support Engineer

Seattle, WA

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...

Envipco

Product Support Lead

Naugatuck, CT · On-site

$65K - $80K/yr

We are seeking for a Product Support Engineer to provide technical assistance, troubleshoot and resolve product issues, and collaborate with internal teams to enhance customer satisfaction. The role ...

Mettler Toledo

Product Support Specialist

Columbus, OH · On-site

Provide 4th-level technical support for Floor and Bench Scales, including equipment designed for hazardous areas. * Monitor lead times and production capacity, ensuring effective delivery planning ...

Tolan

Product Support Specialist

San Francisco, CA · On-site

$70K - $85K/yr

The Role We're hiring a Product Support Specialist, sitting on our User Operations team, to be the human face of Tolan when users need us most. You'll be on the front lines every day answering ...

The Fulton Group

Product Support Specialist

Syracuse, NY · On-site

$22 - $33/hr

The Aftermarket Product Support Specialist is responsible for providing support to the customers through tasks to meet and exceed customer expectations (internal and external) in a manner that is ...

Marvin

Product Support Specialist

Sioux Falls, SD

$22 - $26/hr

Marvin is hiring a Product Support Specialist to join our Technical Product Support Department! In this role, you'll help customers understand product options, pricing, and specifications. You'll ...

Marvin

Product Support Specialist

Minneapolis, MN

$22 - $26/hr

Marvin is hiring a Product Support Specialist to join our Technical Product Support Department! In this role, you'll help customers understand product options, pricing, and specifications. You'll ...

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All JobsProduct Support Jobs

Product Support information

See salary details

$5

$20

$33

How much do product support jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for product support in the United States is $20.31, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $27.40 per hour, depending on experience, location, and employer.

What is the difference between Product Support vs Customer Service Representative?

AspectProduct SupportCustomer Service Representative
Required CredentialsTechnical knowledge, certifications in specific products or softwareCommunication skills, customer service training
Work EnvironmentTechnical support centers, call centers, on-siteCall centers, retail, online support
Employer & Industry UsageTech companies, electronics, software firmsRetail, telecom, service industries
Common Search & ComparisonTechnical troubleshooting, product issuesCustomer inquiries, service requests

Product Support and Customer Service Representative roles both focus on assisting customers, but Product Support emphasizes technical troubleshooting and product-specific knowledge, often requiring certifications. Customer Service Representatives handle general inquiries and service requests, focusing on communication skills. While both roles are customer-facing, Product Support tends to be more technical and specialized, whereas Customer Service is broader and service-oriented.

What job makes $10,000 a month without a degree?

In product support roles, earning $10,000 a month is uncommon without specialized skills or experience. Typically, high earnings in support or technical fields require extensive knowledge, certifications, or a combination of technical expertise and customer management, often supplemented by experience or advanced training.

How does the Product Support role typically interact with other departments, and what collaboration skills are important for success?

Product Support professionals frequently collaborate with engineering, sales, and product management teams to address customer issues, relay feedback, and contribute to product improvements. Effective communication and problem-solving skills are essential, as you'll often serve as the bridge between technical and non-technical stakeholders. Being able to document issues clearly and advocate for customer needs helps ensure timely resolutions and fosters a positive customer experience. Collaborative teamwork and adaptability are key traits valued in this role.

What jobs pay $2000 a day?

High-paying jobs that can pay around $2000 a day typically include specialized roles such as senior consultants, surgeons, or experienced software engineers working on contract or project basis. These positions often require advanced skills, certifications, or extensive experience, and may involve freelance, consulting, or entrepreneurial work environments.

What does the product support role do?

A product support role involves assisting customers with technical issues, troubleshooting product problems, and providing guidance to ensure proper use of the product. Support staff often use tools like ticketing systems and may need technical knowledge or certifications to resolve issues efficiently. The role typically requires strong communication skills and a customer-focused approach.

How can I make 2000 a week working from home?

Product Support roles can offer remote work opportunities that, with experience and high performance, may pay close to or above $2000 weekly. Earning this level often requires advanced skills, certifications, and a full-time schedule, along with excellent communication and problem-solving abilities. Building expertise in customer service tools and maintaining consistent productivity are key factors in reaching higher income levels.

What are the key skills and qualifications needed to thrive as a Product Support specialist, and why are they important?

To thrive as a Product Support specialist, you need strong problem-solving abilities, technical understanding of the product, and typically a background in customer service or technical support. Familiarity with help desk software, ticketing systems, and sometimes certifications like CompTIA A+ or ITIL are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient resolution of customer issues, high client satisfaction, and smooth operation of support processes.

What is a Product Support role?

A Product Support role involves assisting customers or users with questions, issues, or problems related to a company's products or services. Product Support specialists troubleshoot technical problems, provide guidance on product features, and help resolve any concerns to ensure customer satisfaction. They often work closely with engineering and product teams to relay feedback and contribute to product improvements. This role requires strong communication skills, technical knowledge of the products, and a customer-focused mindset.
More about Product Support jobs
What cities are hiring for Product Support jobs? Cities with the most Product Support job openings:
What are the most commonly searched types of Product Support jobs? The most popular types of Product Support jobs are:
What states have the most Product Support jobs? States with the most job openings for Product Support jobs include:
What job categories do people searching Product Support jobs look for? The top searched job categories for Product Support jobs are:
Product Support jobs near you
Infographic showing various Product Support job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Hybrid job distribution, with an average salary of $42,236 per year, or $20.3 per hour.
Product Support Specialist

Product Support Specialist

Marvin

Indianapolis, IN

$22 - $26/hr

Full-time

Medical, Retirement

Posted 5 days ago

Job description

Job Overview:

Looking for a role where collaboration and problem-solving come together? Marvin is hiring a Product Support Specialist to join our Technical Product Support Department! In this role, you’ll help customers understand product options, pricing, and specifications. You’ll provide clear, timely support and help find solutions that meet both customer needs and production requirements.  

You'll succeed if you’re detail-oriented, enjoy working through unique questions, and like partnering with others to find the best solution. If you bring curiosity, a willingness to learn, and a collaborative approach to getting work done, we invite you to apply today. Plus, receive a $1,500 sign-on bonus when you join our team!    

This job is located in Warroad, MN. If you're considering relocating to Warroad, you may be eligible for a relocation benefit package to assist with your move. Marvin offers an extensive relocation benefit package that included the movement of your household goods, temporary housing, and much more - in addition to relocation counselor to assist you throughout the entire journey.

Highlights of your role:
  • Provide customers with timely, accurate guidance on product capabilities, limitations, and specifications 
  • Prepare pricing, estimates, structural analyses, and AutoCAD drawings 
  • Solve complex and unique challenges using creative and practical problem-solving 
  • Partner cross-functionally with Manufacturing, Engineering, R&D, and other teams to ensure solutions are within production capabilities 
  • Support and educate dealers, channel partners, and trade professionals 
  • Contribute to departmental accuracy, responsiveness, and service quality goals 
You're a good fit if you have (or if you can):
  • 1-2 years of experience in estimating, drafting, construction, or a related discipline 
  • Comfort using Microsoft Office products 
  • Ability to learn AutoCAD through provided training  
  • Collaboration skills paired with sound judgment in a business environment 
Also want to make sure you have:
  • Associate degree in a related field preferred 
  • Technical curiosity and the ability to learn product systems quickly 
  • Ability to self-manage priorities, timelines, and details 
  • A solution-oriented mindset and comfort navigating ambiguity 
We invite you to See Yourself at Marvin:

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.

Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

  • $300 annual wellbeing account to spend on what helps you feel happy + healthy
  • Better Living Day! (a paid day off to go have some fun)
  • Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
  • Giving at Marvin – participate in organized volunteer opportunities
  • Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!

Marvin is an Equal Opportunity Employer:

Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at CareerSupport@marvin.com.

Compensation: $22.00 - $26.00 per hour, pay based on experience

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