ZipRecruiter

Log In

1

Technical Product Support Specialist Jobs (NOW HIRING)

Triple Whale

Technical Product Support Specialist

As an Enterprise Technical Product Support Specialist, you'll be the dedicated technical voice for a book of our most important accounts. You'll go deeper than a typical support conversation ...

Gogo

Technical Product Support Specialist

Melbourne, FL · On-site

--- --- --- The Gogo Technical Support Specialist serves as a member of the Technical Support team to address ... Give technical guidance on all Gogo products and services, including flight deck and cabin ...

TEKsystems

Technical Product Support

Eagan, MN

$17 - $22/hr

... about 12x Product Support Specialists. This position will be 100% onsite in Eagan, MN and post ... Preferred: • Technical experience (IT, telecommunications, cable, technical support, etc.). • ...

New

RemX

Be Seen First

Product Support Specialist

Columbus, OH · On-site

$19 - $20/hr

As a Product Support Specialist, you'll be the first point of contact for customers seeking ... Basic mechanical or technical troubleshooting ability. Key Responsibilities * Provide exceptional ...

TEKsystems

Technical Product Support

Eagan, MN

$17 - $22/hr

... support through the Corporate Technical Service Call Center. Answers basic technical questions on equipment installation, product application, and cleaning and sanitation problems. Performs basic ...

New

John Deere

Product Support Specialist Primary Location: Queensland Job Grade: 7 Hiring Manager : Marko Koelln ... If you are passionate about agricultural machinery, enjoy solving challenging technical problems ...

TEKsystems

Technical Product Support

Eagan, MN

$17 - $22/hr

... support through the Corporate Technical Service Call Center. Answers basic technical questions on equipment installation, product application, and cleaning and sanitation problems. Performs basic ...

New

next page

Showing results 1-20

All JobsBusiness JobsProduct Development JobsProduct Manager JobsTechnical Product Support Specialist Jobs

Technical Product Support Specialist information

See salary details

$11

$26

$43

How much do technical product support specialist jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for technical product support specialist in the United States is $26.11, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $30.29 per hour, depending on experience, location, and employer.

What does a technical product support specialist do?

A Technical Product Support Specialist assists customers and clients by troubleshooting and resolving technical issues related to a company’s products or services. They act as a bridge between users and the engineering or product teams by providing technical guidance, answering product-related questions, and ensuring customer satisfaction. Their work often involves responding to support tickets, conducting product demonstrations, and documenting common issues and solutions. They may also contribute to product improvements by relaying customer feedback to development teams.

What are the key skills and qualifications needed to thrive as a technical product support specialist, and why are they important?

To thrive as a Technical Product Support Specialist, you need a strong technical understanding of the product, troubleshooting abilities, and often a degree in computer science or a related field. Familiarity with CRM systems, ticketing platforms, and diagnostic tools is typically required, along with relevant certifications such as CompTIA A+ or ITIL. Excellent communication, patience, and problem-solving skills help build positive customer relationships and resolve issues efficiently. These competencies ensure customers receive effective support, leading to higher satisfaction and product reliability.

How does a technical product support specialist typically collaborate with engineering and product teams to resolve complex customer issues?

Technical Product Support Specialists frequently act as a bridge between customers and internal teams. When a customer encounters a complex or unresolved technical issue, the specialist gathers detailed information, reproduces the problem if possible, and communicates findings to the engineering or product teams. They participate in regular cross-functional meetings to discuss recurring issues, provide user feedback, and help prioritize fixes or feature requests. This collaboration not only helps resolve customer problems efficiently but also contributes to continuous product improvement.
More about Technical Product Support Specialist jobs

Who are the top companies hiring for Technical Product Support Specialist jobs?

The top employers for Technical Product Support Specialist jobs are:

What states have the most Technical Product Support Specialist jobs?

States with the most job openings for Technical Product Support Specialist jobs include:

What job categories do people searching Technical Product Support Specialist jobs look for?

The top searched job categories for Technical Product Support Specialist jobs are:

Technical Product Support Specialist jobs near you
Infographic showing various Technical Product Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,315 per year, or $26.1 per hour.

Technical Product Support Specialist

Yanmar Compact Equipment North America, Inc.

Acworth, GA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Key responsibilities

  • Provide service information to customers and other YCENA personnel.

  • Perform troubleshooting and diagnostics to identify root causes via phone, email, or other communication methods.

  • Work closely with manufacturing to resolve issues and recommend design improvements.

Job description

Description

Product Support Specialist

Grand Rapids, MN   Aftermarket Sales & Service


OVERVIEW:

The Product Support Specialist is responsible for full product support functions on all machines manufactured by Yanmar. This position will work closely with the quality, manufacturing, engineering, and service teams as well as local factory leadership. Strong analysis, process development, troubleshooting, and communication skills will be critical elements of success in this position. 

This position is classified as a full-time salaried/exempt position with core working hours of Monday - Friday 8am-5pm.  

This is an on-site position and can be based in Acworth, GA or in Grand Rapids, MN office and will report to the Service Manager. 


RESPONSIBILITIES:

  • Provide service information to customers and other YCENA personnel.
  • Perform troubleshooting and diagnostics to aid in finding the root cause via phone, email, or other communications sources.
  • Works closely with the manufacturing facility to resolve issues and make recommendations for design enhancements.
  • Document and communicate procedure changes as needed to improve operational quality.
  • Assist in the completion of Campaign and/or Service Bulletins.
  • Liaison between the customers and major component suppliers (i.e. transmissions, engines, etc.) to solve customer issues rapidly and most effectively.
  • Establishes and maintains positive working relationships with all customers.
  • Communicate with service and product management across all factory locations.


Requirements

QUALIFICATIONS:

Education and Experience:

  • 2-year Technical Diploma or Associate's Degree in related field preferred.
  • 3-5 years or more related experience or an equivalent combination of education, experience, and factory sponsored training in the construction environment.
  • 3-5 years of experience and/or working knowledge of the operational characteristics of construction equipment and understanding of documentation and schematics.
  • 3-5 years of experience with Mechanics, Electrical, and Hydraulics.
  • 1-3 years of experience in identifying and resolving operating problems or causes by diagnosing and identifying symptoms,      troubleshooting, and problem solving.
  • 1-3 years MS Office (word, excel, outlook, teams).

Knowledge, Skills, and Abilities:

  • Knowledge of business operating systems preferred (Epicor ERP, TWS Warranty System).
  • Strong orientation towards quality, safety, and continuous improvement.
  • Strong Customer Service skills.
  • Excellent communication skills; both written and oral.
  • Demonstrated problem solving skills.
  • Able to gather and analyze relevant information and coordinate work with other team members. 
  • Functions independently within context of day-to-day activities. 
  • Able to travel on short notice, up to 25% of the time.
  • Strong time management skills

Worksite:     Grand Rapids, MN Position: Technical Product Support Specialist

Job Type:    Full Time FLSA:   Exempt

Department:  Aftermarket  Work Schedule:  M-F

Starting Wage: $65-75K

This position offers the potential for discretionary bonus compensation up to          8% of base salary.

Benefits: YCENA currently offers a comprehensive benefits package including Medical, Dental, Vision, Basic Life & AD&D, Voluntary Term Life, Short & Long Term Disability, EAP, HSA, Medical & Dependent Care FSA, Accident Insurance, Critical Illness, and Hospital Indemnity, Paid Time Off, Paid Holidays, and a 401(K) plan with a company match of up to 4%.


The above Job Description is not intended to be an all-encompassing list of responsibilities, skills, efforts or working conditions associated with this position. It is intended to be a guideline reflecting the principle activities.

Apply