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Redfish Recruiting

Product Support Specialist

Portland, OR · On-site +1

$65K - $75K/yr

Product Support Specialist Membean is an online vocabulary program that builds word consciousness ... Troubleshoot technical issues and clearly document their cause and solution for internal reference.

Fishbowl Inventory

Product Support Specialist

Orem, UT · On-site

The Opportunity Fishbowl is hiring for a full time Technical Product Support Specialist who is solution-focused and will provide our customers with a hands-on, top-notch experience. Come be a part of ...

John Deere

Product Support Specialist Primary Location: Queensland Job Grade: 7 Hiring Manager : Marko Koelln ... If you are passionate about agricultural machinery, enjoy solving challenging technical problems ...

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Technical Product Support Specialist information

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How much do technical product support specialist jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for technical product support specialist in the United States is $26.11, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $30.29 per hour, depending on experience, location, and employer.

What does a technical product support specialist do?

A Technical Product Support Specialist assists customers and clients by troubleshooting and resolving technical issues related to a company’s products or services. They act as a bridge between users and the engineering or product teams by providing technical guidance, answering product-related questions, and ensuring customer satisfaction. Their work often involves responding to support tickets, conducting product demonstrations, and documenting common issues and solutions. They may also contribute to product improvements by relaying customer feedback to development teams.

What are the key skills and qualifications needed to thrive as a technical product support specialist, and why are they important?

To thrive as a Technical Product Support Specialist, you need a strong technical understanding of the product, troubleshooting abilities, and often a degree in computer science or a related field. Familiarity with CRM systems, ticketing platforms, and diagnostic tools is typically required, along with relevant certifications such as CompTIA A+ or ITIL. Excellent communication, patience, and problem-solving skills help build positive customer relationships and resolve issues efficiently. These competencies ensure customers receive effective support, leading to higher satisfaction and product reliability.

How does a technical product support specialist typically collaborate with engineering and product teams to resolve complex customer issues?

Technical Product Support Specialists frequently act as a bridge between customers and internal teams. When a customer encounters a complex or unresolved technical issue, the specialist gathers detailed information, reproduces the problem if possible, and communicates findings to the engineering or product teams. They participate in regular cross-functional meetings to discuss recurring issues, provide user feedback, and help prioritize fixes or feature requests. This collaboration not only helps resolve customer problems efficiently but also contributes to continuous product improvement.
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Technical Product Support Specialist jobs near you
Infographic showing various Technical Product Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,315 per year, or $26.1 per hour.

Technical Product Support Specialist

Madison, WI • On-site

AprilAire
Manufacturing • 501 - 1,000 employees
Learn more about AprilAireexternal

Full-time

Posted 16 days ago

Job description

Overview
We are currently seeking someone who has the ability to learn our products and apply problem solving skills as a Technical Product Support Specialist!
You will utilize your problem-solving and listening skills to their fullest extent by supporting our HVAC clients and customers as they call in seeking product support.
Just a few reasons to apply:
  • Competitive salary and benefits
  • Work from home: 1 day per week after meeting performance goals
  • Near the Capitol building and near UW-Madison: 130 S. Ingersoll, Madison, WI 53703
    • Free downtown lot parking
    • Bike path friendly (Capitol City Trail) with indoor bike storage available
    • Bus line accessible such as A, B, and C lines
  • Schedule: Monday-Friday 8:30am-5:15pm (no weekends!)
  • Team culture: One team approach with team camaraderie, potlucks, and social events
  • Training: 8 weeks of dedicated paid training with regular ongoing product training to sharpen your skills
  • Career growth: This role is a strong stepping stone within AprilAire. Team members have advanced into senior roles such as Senior Technical Product Support Specialist, as well as careers in Sales, Product Management, Engineering, Marketing, Training, and more. It's a proven feeder position that opens the door to multiple career paths across the organization.

Responsibilities
Your day will include:
  • Delivering excellent customer service, product/technical support and product specification within a fast-paced environment
  • Listening to your customers (which include HVAC professionals and homeowners) and asking questions to get to the root of the problem
  • Steering through product support problems with customers including post-sale troubleshooting, installation guidance, and maintenance resolutions
  • Providing guidance and answering product specifications such as thermostats (including Wi-Fi), ventilation, humidifiers/dehumidifiers, etc
  • Multitasking within an email queue to provide technical support and answer general product questions
  • Completely resolving the customer's problem including clarifying the concern, determining the cause of the concern and then selecting and explaining the best solution
  • Learning, growing, and deepening your understanding of indoor air quality solutions
  • Multitasking while on a call or email by documenting transactions into CRM system

Qualifications
If the below says "Me!", consider applying today:
  • Comfortable working onsite 4-5 days per week
  • Naturally curious; you want to solve a problem and learn more
  • Deep understanding of good customer service
  • Ability to learn technical aspects about a product (we provide training and one on one support)
  • Good typing and computer skills
  • Written and verbal troubleshooting skills
  • Bonus: You have an Associate's or Bachelor's degree in any concentration (not required)

LinkedIn Tag
Claudine Baccheschi #LI-CB1

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