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Director Product Support Jobs (NOW HIRING)

W. R. Grace & Co.

Based in Poznan, Poland this role reports to the Director, Product Management, who is located at our Worms, Germany site. The Product Support Specialist will be responsible for supporting and ...

Therakos

Director, Product Marketing

Malvern, PA

The Director, Product Marketing will effectively communicate and collaborate with key stakeholders across the organization to achieve effective and compliant support and implementation of strategic ...

Livefront

Director, Product

$238K - $249K/yr

Director, Product At Livefront, we help companies design and build intelligent products and ... Support Livefront's growth team in new client pursuits by contributing to pitches, scoping efforts ...

Livefront

Director, Product

$238K - $249K/yr

Director, Product At Livefront, we help companies design and build intelligent products and ... Support Livefront's growth team in new client pursuits by contributing to pitches, scoping efforts ...

Therakos

Director, Product Marketing

Bridgewater, NJ · On-site

The Director, Product Marketing will effectively communicate and collaborate with key stakeholders across the organization to achieve effective and compliant support and implementation of strategic ...

Mallinckrodt

Director, Product Marketing

Malvern, PA · On-site

The Director, Product Marketing will effectively communicate and collaborate with key stakeholders across the organization to achieve effective and compliant support and implementation of strategic ...

Capital One

Director, Product Management

Riverwoods, IL · On-site

$241K - $253K/yr

Director, Product Management Product Management at Capital One is a booming, vibrant craft that ... For technical support or questions about Capital One's recruiting process, please send an email to ...

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Director Product Support information

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$71.5K

$173.4K

$234K

How much do director product support jobs pay per year?

As of Sep 5, 2026, the average yearly pay for director product support in the United States is $173,361.00, according to ZipRecruiter salary data. Most workers in this role earn between $155,000.00 and $190,500.00 per year, depending on experience, location, and employer.

What is a director product support?

A Director of Product Support oversees the customer support and technical service teams to ensure efficient resolution of product-related issues. They develop support strategies, improve service processes, and collaborate with product and engineering teams to enhance customer experience. This role requires leadership, problem-solving, and strong communication skills to manage teams and support operations effectively.

What are the key skills and qualifications needed to thrive as a director product support?

To thrive as a Director Product Support, you need extensive experience in product support or technical service management, strong problem-solving abilities, and a proven track record of leadership, often supported by a relevant bachelor's or master's degree. Familiarity with customer relationship management (CRM) platforms, product lifecycle management tools, and ITIL or Six Sigma certifications is highly advantageous. Excellent communication, cross-functional collaboration, and strategic thinking are essential soft skills for this role. These competencies ensure the effective delivery of support, continuous service improvement, and alignment between customer needs and organizational goals.

What are the typical challenges faced by a director product support and how can they be addressed?

Directors of Product Support often encounter challenges such as coordinating complex support operations across multiple teams, maintaining high customer satisfaction while managing resource constraints, and keeping up with rapidly evolving product updates. To address these challenges, effective communication, robust process frameworks, and proactive team training are essential. Additionally, leveraging technology to streamline support workflows and regularly analyzing customer feedback helps identify areas for continual improvement. Embracing cross-department collaboration ensures alignment between product development, engineering, and support, leading to enhanced customer experiences and operational efficiency.

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Director Product Support jobs near you
Infographic showing various Director Product Support job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $173,361 per year, or $83.3 per hour.

Director of Product Support and Perfection

Insperity

Atlanta, GA • On-site

$93K - $115K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Insperity rating

7.4

Company rating: 7.4 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

222nd of 500 rated business services

Job description

General information
Client / Corporate
Client
Work Mode
In-Office
Name
Director of Product Support and Perfection
Job ID
22078
City
Atlanta
Published date
19-Aug-2026
State
Georgia
Country
United States
Description & Requirements
Director, Product Support & Perfection
Our client is an innovative software company seeking a strategic, hands-on leader to oversee customer support operations, product issue resolution, and release and deployment coordination. This role will lead a distributed team across the U.S. and India, ensuring a seamless customer experience while driving operational excellence and continuous product improvement.
What the Role Owns
The Director, Product Support & Perfection will lead a five-person team responsible for customer support, technical issue resolution, and weekly product releases. The role owns the process from Monday triage through Thursday deployment, including prioritization, code reviews, testing, release approval, and customer communication.
The Director will also develop a deployment lead in Gurgaon and drive improvements to support tools, ticket management, escalation processes, automation, and AI-assisted triage. The role requires strong product judgment to distinguish bugs from enhancements and determine what ships immediately versus what moves to the roadmap.
Leadership Style & Challenge
This is a hands-on leadership role requiring someone who can move between strategy and execution - troubleshooting issues, coordinating engineers, approving deployments, and engaging directly with customers. Support volume has increased significantly, and leading a team across U.S. and India time zones will require strong prioritization, communication, and accountability.
Opportunity
The role offers significant ownership and executive visibility, with direct access to the CTO and CEO and the opportunity to redesign and strengthen the company's support and release operations.
Best-in-Class Benefits and Culture:
Our client values their employees' time and effort. Their competitive compensation of $93,500-$115,000
annually, depending on experience, and an extensive benefits package to enhance their commitment to your success. Our client's benefits package includes:
  • Medical, dental, and vision insurance
  • 401(k) plan with employer matching
  • Life and disability insurance
  • Flexible spending and health savings accounts
  • Paid time off and paid holidays
  • Employee assistance program
  • Paid family leave
  • Professional development assistance
  • Hybrid work environment
  • Flexible scheduling options

Plus, they work to maintain the best possible environment for their employees, where people can learn and grow with the company. They strive to provide a collaborative environment where everyone feels encouraged to contribute to their processes, decisions, planning, and culture.
Your responsibilities as the Director, Product Support & Perfection will include:
  • Lead a team of customer experience associates and technical support professionals based in Gurgaon, India
  • Own support operations from ticket intake through issue resolution and release deployment
  • Coordinate weekly software releases, testing, deployment approvals, and post-release validation
  • Partner with executive leadership, customer success, and engineering teams to improve customer outcomes
  • Prioritize defects, enhancements, and support requests while balancing customer needs and product objectives
  • Improve support processes, escalation procedures, automation initiatives, and AI-assisted workflows
  • Ensure customers receive timely, accurate communication regarding issues and resolutions

To thrive/succeed as the Director, Product Support & Perfection, you should have:
  • 8-12 years of professional experience, including 3+ years leading engineers, analysts, or support specialists
  • Product management, technical program management, or SaaS support leadership experience
  • Hands-on technical aptitude with the ability to troubleshoot bugs, review API responses, and analyze issues independently
  • Experience coordinating software releases, deployments, testing, and code review processes
  • Excellent written and verbal communication skills with customer-facing experience
  • Success leading remote or offshore teams across multiple time zones
  • Strong organizational skills and a proven ability to drive accountability and follow-through

Take Ownership. Lead Improvements. Deliver Results.
If you're an experienced SaaS leader who thrives in fast-paced environments, enjoys solving customer problems, and can successfully lead distributed teams, we'd like to hear from you.
Our client is an equal opportunity employer that welcomes and encourages diversity in the workplace. It does not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We will consider qualified applicants with criminal histories for employment.

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About Insperity

Sourced by ZipRecruiter

Take care of your people Insperity has a long history of improving the success equation of small and midsize businesses across the country – because when businesses succeed, communities prosper. And in today’s changing business environment, it’s our privilege to take care of an organization’s most valuable asset: its people.

Industry

Software development

Company size

1,001 - 5,000 Employees

Headquarters location

Houston, TX, US

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