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Director Product Support Jobs (NOW HIRING)

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Director, Product

New York, NY · On-site +1

$193K/yr

As a Director, you will manage the product lifecycle from ideation to launch, ensuring alignment ... will support longer-term product development and innovation. • Lead and model data-driven ...

Universal Studios

Director, Product Strategy

Orlando, FL · On-site

$180 - $230/hr

The Director helps ensure the product delivers a strong guest experience, supports business growth, and can be effectively managed and improved over time. This role works closely with partners across ...

Medium

Director, Product

Detroit, MI · On-site

$120 - $160/hr

We understand the importance of work-life balance and support our team with: * Flexible Time Off to ... As Director, Product you will define what Kobie's data platform means as a market-facing product ...

Kobie Marketing

Director, Product

Minneapolis, MN · Remote

$238K - $249K/yr

We understand the importance of work-life balance and support our team with: · Flexible Time Off ... As Director, Product you will define what Kobie's data platform means as a market-facing product ...

Kobie Marketing

Director, Product

Dallas, TX · On-site +1

$230K - $241K/yr

We understand the importance of work-life balance and support our team with: • Flexible Time Off ... As Director, Product you will define what Kobie's data platform means as a market-facing product ...

Kobie Marketing

Director, Product

Detroit, MI · Remote

$238K - $249K/yr

We understand the importance of work-life balance and support our team with: · Flexible Time Off ... As Director, Product you will define what Kobie's data platform means as a market-facing product ...

Fwainvest

NY · On-site

$150 - $190/hr

Manage Preferences#Director, Product Management page is loaded## Director, Product ... This is a player/coach role that will manage a small team to support the overall projects ...

Medium

Director, Product

Dallas, TX · On-site

$150 - $200/hr

We understand the importance of work-life balance and support our team with: * Flexible Time Off to ... As Director, Product you will define what Kobie's data platform means as a market-facing product ...

Kobie Marketing

Director, Product

Indianapolis, IN · On-site

$222K - $233K/yr

We understand the importance of work-life balance and support our team with: Flexible Time Off to ... As Director, Product you will define what Kobie's data platform means as a market-facing product ...

Carefeed

Director of Product Support

Chicago, IL · On-site

Bridge support and engineering during production issues. Serve as the senior point of contact for enterprise and multi-facility customers during high-severity incidents. Scale self-service and ...

Cintrifuse

Director of Product Support

Chicago, IL · On-site

$150 - $210/hr

Bridge support and engineering during production issues. Serve as the senior point of contact for enterprise and multi-facility customers during high-severity incidents. Scale self-service and ...

New

Kobie Marketing

Director, Product

Richmond, VA · Remote

$238K - $249K/yr

We understand the importance of work-life balance and support our team with: · Flexible Time Off ... As Director, Product you will define what Kobie's data platform means as a market-facing product ...

Kobie Marketing

Director, Product

Saint Louis, MO · Remote

$238K - $249K/yr

We understand the importance of work-life balance and support our team with: · Flexible Time Off ... As Director, Product you will define what Kobie's data platform means as a market-facing product ...

Medium

Director, Product

Saint Louis, MO · On-site

$130 - $170/hr

We understand the importance of work-life balance and support our team with: * Flexible Time Off to ... As Director, Product you will define what Kobie's data platform means as a market-facing product ...

Kobie Marketing

Director, Product

Detroit, MI · On-site

$230K - $241K/yr

We understand the importance of work-life balance and support our team with: Flexible Time Off to ... As Director, Product you will define what Kobie's data platform means as a market-facing product ...

15Five

Director, Product

$238K - $249K/yr

We run on High Standards and High Support - holding a high bar for results, ownership, clarity, and ... Director of Product to lead product and design, reporting directly to our CTO. This role sits at ...

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Director Product Support information

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$71.5K

$173.4K

$234K

How much do director product support jobs pay per year?

As of Aug 15, 2026, the average yearly pay for director product support in the United States is $173,361.00, according to ZipRecruiter salary data. Most workers in this role earn between $155,000.00 and $190,500.00 per year, depending on experience, location, and employer.

What is a director product support?

A Director of Product Support oversees the customer support and technical service teams to ensure efficient resolution of product-related issues. They develop support strategies, improve service processes, and collaborate with product and engineering teams to enhance customer experience. This role requires leadership, problem-solving, and strong communication skills to manage teams and support operations effectively.

What are the key skills and qualifications needed to thrive as a director product support?

To thrive as a Director Product Support, you need extensive experience in product support or technical service management, strong problem-solving abilities, and a proven track record of leadership, often supported by a relevant bachelor's or master's degree. Familiarity with customer relationship management (CRM) platforms, product lifecycle management tools, and ITIL or Six Sigma certifications is highly advantageous. Excellent communication, cross-functional collaboration, and strategic thinking are essential soft skills for this role. These competencies ensure the effective delivery of support, continuous service improvement, and alignment between customer needs and organizational goals.

What are the typical challenges faced by a director product support and how can they be addressed?

Directors of Product Support often encounter challenges such as coordinating complex support operations across multiple teams, maintaining high customer satisfaction while managing resource constraints, and keeping up with rapidly evolving product updates. To address these challenges, effective communication, robust process frameworks, and proactive team training are essential. Additionally, leveraging technology to streamline support workflows and regularly analyzing customer feedback helps identify areas for continual improvement. Embracing cross-department collaboration ensures alignment between product development, engineering, and support, leading to enhanced customer experiences and operational efficiency.

More about Director Product Support jobs

What cities are hiring for Director Product Support jobs?

Cities with the most Director Product Support job openings:

What are the most commonly searched types of Product Support jobs?

The most popular types of Product Support jobs are:

What states have the most Director Product Support jobs?

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Director Product Support jobs near you
Infographic showing various Director Product Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $173,361 per year, or $83.3 per hour.

Director, Product Management - Enterprise Product & Experience

Capital One

Plano, TX

$223K - $233K/yr

Full-time

Re-posted 7 days ago

Capital One rating

7.7

Company rating: 7.7 out of 10

Based on 147 frontline employees who took The Breakroom Quiz

91st of 171 rated banks

Job description

Director, Product Management - Enterprise Product & ExperienceDirector, Product Management (PXDP60)

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

Capital One Product Framework

In this role, you'll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

  • Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
  • Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
  • Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
  • Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
  • Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications:

  • Bachelor's degree in any field and at least 5 years of Product Management experience

Preferred Qualifications:

  • Experience translating business strategy and analysis into consumer facing digital products

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago, IL: $209,500 - $239,100 for Director, Product Management


McLean, VA: $230,400 - $263,000 for Director, Product Management


New York, NY: $251,400 - $286,900 for Director, Product Management


Plano, TX: $209,500 - $239,100 for Director, Product Management


Richmond, VA: $209,500 - $239,100 for Director, Product Management


San Francisco, CA: $251,400 - $286,900 for Director, Product Management






Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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