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Director Product Support Jobs (NOW HIRING)

Material Bank

Director, Product

Fort Lauderdale, FL · On-site +1

$222K - $233K/yr

As the Director of Product , you'll lead and drive key areas of the Material Bank platform ... Partner with marketing to define and build product capabilities that support demand generation and ...

Material Bank

Director, Product

New York, NY · On-site +1

$254K - $266K/yr

As the Director of Product , you'll lead and drive key areas of the Material Bank platform ... Partner with marketing to define and build product capabilities that support demand generation and ...

Kobie Marketing

Director, Product

Richmond, VA · Remote

$230K - $241K/yr

We understand the importance of work-life balance and support our team with: Flexible Time Off to ... As Director, Product you will define what Kobie's data platform means as a market-facing product ...

Kobie Marketing

Director, Product

Raleigh, NC · Remote

$226K - $237K/yr

We understand the importance of work-life balance and support our team with: Flexible Time Off to ... As Director, Product you will define what Kobie's data platform means as a market-facing product ...

Kobie Marketing

Director, Product

Saint Louis, MO · Remote

$226K - $237K/yr

We understand the importance of work-life balance and support our team with: Flexible Time Off to ... As Director, Product you will define what Kobie's data platform means as a market-facing product ...

Kobie Marketing

Director, Product

Dallas, TX · Remote

$238K - $249K/yr

We understand the importance of work-life balance and support our team with: · Flexible Time Off ... As Director, Product you will define what Kobie's data platform means as a market-facing product ...

Kobie Marketing

Director, Product

Minneapolis, MN · Remote

$243K - $254K/yr

We understand the importance of work-life balance and support our team with: Flexible Time Off to ... As Director, Product you will define what Kobie's data platform means as a market-facing product ...

Kobie Marketing

Director, Product

Dallas, TX · Remote

$230K - $241K/yr

We understand the importance of work-life balance and support our team with: Flexible Time Off to ... As Director, Product you will define what Kobie's data platform means as a market-facing product ...

Material Bank

Director, Product

Boston, MA · On-site +1

$253K - $265K/yr

As the Director of Product , you'll lead and drive key areas of the Material Bank platform ... Partner with marketing to define and build product capabilities that support demand generation and ...

WelbeHealth

Director, Product Management

Los Angeles, CA · On-site

$159K - $223K/yr

The Director, Product Management leads product strategy, roadmap development, and execution across critical care delivery platforms and solutions that support WelbeHealth's growth objectives. This ...

hcmportal

Director, Product Marketing

Topeka, KS · On-site +1

As the Director, Product Marketing you own how the company's retirement and annuity solutions are positioned, launched, and supported in the market. This role develops differentiated, insight-led ...

Material Bank

Director, Product

West Palm Beach, FL · On-site +1

$225K - $236K/yr

As the Director of Product , you'll lead and drive key areas of the Material Bank platform ... Partner with marketing to define and build product capabilities that support demand generation and ...

Forklifts Group

Product Support Manager

Orange, CA · On-site

$125K - $150K/hr

The Product Support Manager directs an efficient and profitable operation through productive ... Enforces accountability standards through direct reports and manages staff to achieve operational ...

Welbehealth

Director, Product Management

Los Angeles, CA

$159K - $223K/yr

The Director, Product Management leads product strategy, roadmap development, and execution across critical care delivery platforms and solutions that support WelbeHealth's growth objectives. This ...

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All JobsDirector Product Support Jobs

Director Product Support information

See salary details

$71.5K

$173.4K

$234K

How much do director product support jobs pay per year?

As of Jul 3, 2026, the average yearly pay for director product support in the United States is $173,361.00, according to ZipRecruiter salary data. Most workers in this role earn between $155,000.00 and $190,500.00 per year, depending on experience, location, and employer.

What is a Director Product Support job?

A Director of Product Support oversees the customer support and technical service teams to ensure efficient resolution of product-related issues. They develop support strategies, improve service processes, and collaborate with product and engineering teams to enhance customer experience. This role requires leadership, problem-solving, and strong communication skills to manage teams and support operations effectively.

What are the key skills and qualifications needed to thrive in the Director Product Support position, and why are they important?

To thrive as a Director Product Support, you need extensive experience in product support or technical service management, strong problem-solving abilities, and a proven track record of leadership, often supported by a relevant bachelor's or master's degree. Familiarity with customer relationship management (CRM) platforms, product lifecycle management tools, and ITIL or Six Sigma certifications is highly advantageous. Excellent communication, cross-functional collaboration, and strategic thinking are essential soft skills for this role. These competencies ensure the effective delivery of support, continuous service improvement, and alignment between customer needs and organizational goals.

What are the typical challenges faced by a Director Product Support and how can they be addressed?

Directors of Product Support often encounter challenges such as coordinating complex support operations across multiple teams, maintaining high customer satisfaction while managing resource constraints, and keeping up with rapidly evolving product updates. To address these challenges, effective communication, robust process frameworks, and proactive team training are essential. Additionally, leveraging technology to streamline support workflows and regularly analyzing customer feedback helps identify areas for continual improvement. Embracing cross-department collaboration ensures alignment between product development, engineering, and support, leading to enhanced customer experiences and operational efficiency.

More about Director Product Support jobs
What cities are hiring for Director Product Support jobs? Cities with the most Director Product Support job openings:
What are the most commonly searched types of Product Support jobs? The most popular types of Product Support jobs are:
What states have the most Director Product Support jobs? States with the most job openings for Director Product Support jobs include:
What job categories do people searching Director Product Support jobs look for? The top searched job categories for Director Product Support jobs are:
Director Product Support jobs near you
Infographic showing various Director Product Support job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, 2% Temporary, and 1% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $173,361 per year, or $83.3 per hour.
Director, Product

Director, Product

Material Bank

Fort Lauderdale, FL • On-site, Remote

$222K - $233K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

Material Bank is the world's largest material marketplace for the architecture and design industry. Operating in 37 countries, our platform has become the standard for design professionals around the globe. Every day, Material Bank connects thousands of designers with tens of thousands of materials from leading brands. Material Bank is the fastest and most powerful way for design professionals to search, sample, and specify materials.

As the Director of Product, you'll lead and drive key areas of the Material Bank platform, creating real value for the brands that power the marketplace while also operating broadly where the platform and business require it. This is a senior, hands-on leadership role with meaningful ownership of a core product area, for someone who understands that operating at scale is its own discipline. You will partner closely with the Head of Product to shape direction and ensure strong execution, working with engineering, design, sales, and marketing to move quickly, make sound decisions, and ship meaningful work.

You will join at a pivotal moment as we launch MB3, our next-generation platform, a ground-up rebuild designed to make Material Bank faster, smarter, and more valuable for every stakeholder. This role will play a key part in shaping, launching, and iterating on MB3, ensuring the product delivers meaningful impact for both sides of the marketplace.

To succeed, you must be equally comfortable contributing to product strategy and driving execution at a high level of quality. You understand marketplace dynamics from both sides and take pride in driving measurable business outcomes, not just shipping features. This role is built for a product leader who can bring clarity to ambiguity, connect product decisions to business impact, and raise the bar within their domain and across the team. Ideal candidate will be located in Raleigh, North Carolina (Hybrid) or Boston, MA (Remote).

What You'll Do

  • Own the product experience for brands and suppliers on the platform, including onboarding, catalog management, analytics, visibility, and other core workflows
  • Partner with marketing to define and build product capabilities that support demand generation and measurable business growth
  • Partner closely with customer success teams to identify friction, unlock growth opportunities, and drive adoption, engagement, and retention
  • Shape and influence the broader platform roadmap, raising the bar on quality, scalability, and capability across the business
  • Play a key role in the MB3 platform relaunch, owning major product initiatives during a critical period of transformation
  • Contribute to revenue and monetization strategy, with a seat at the table as growth opportunities are being shaped
  • Operate across both strategic planning and day-to-day execution, ensuring the team is focused on the highest-impact work and consistently delivering results
  • Use rapid prototyping and AI tools to accelerate product development, validate ideas early, and improve team velocity
  • Raise the effectiveness of the team by sharing tools, workflows, and best practices that make the entire organization faster and more effective

What You'll Bring

  • 7+ years of experience in product management, including meaningful experience in a senior or lead capacity
  • Strong technical background with proven experience in B2B SaaS, marketplace, or platform products, with a clear understanding of multi-sided dynamics and value creation on both sides of the marketplace
  • Strong commercial instincts, with the ability to connect product decisions naturally to revenue and business outcomes
  • Hands-on approach to leadership — someone who not only sets direction but also does the work
  • Clear communication skills and the ability to move quickly and influence cross-functional teams without relying on formal authority
  • High level of self-sufficiency, with the ability to pick up a problem, ask the right questions once, and drive it forward independently
  • Comfort with ambiguity and a strong ability to create clarity and momentum without waiting for permission
  • Experience in design, architecture, creative industries, or working with manufacturers and material brands is a plus, but not required

What you'll get from us:

  • Our people: We are a growth-driven team that values efficiency, builds smart automation, operates in small empowered teams, and moves quickly from idea to execution.
  • Relaxation and Celebrations: Flexible PTO, Sick Days, Paid National Holidays, and even more (ask us about this when we connect).
  • Health Benefits: We contribute to your medical, dental, vision and short-term/long-term disability plans and have a strong employee assistance program.
  • Plan for your Retirement: 401(k) eligible after your first 90 day's employed!
  • Giving Back: We sponsor multiple events throughout the year to help out our communities.
  • Growth: We'll help you take your career to the next level. We want you to be creative and take initiative which will allow you to grow and create within the company. Most importantly, be the best at what matters!
  • Flexible Work Schedules: With business units and employees across the globe, Material Technologies has embraced a hybrid  working model allowing department leaders to decide on the best approach for their respective teams, whether that be remote, in person, or a little of both.

Material Bank is proud to be an equal opportunity employer. We value diversity, and all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran or disability status or other status protected under any applicable federal, state or local law.