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Technical Product Support Jobs (NOW HIRING)

ASM

Engineer, Technical Product Support

Phoenix, AZ

As a Technical Product Support (TPS) Engineer at ASM , you'll be at the forefront of innovation-partnering directly with customers and engineering teams to bring cuttingedge products from development ...

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Technical Product Support information

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How much do technical product support jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for technical product support in the United States is $20.31, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $27.40 per hour, depending on experience, location, and employer.

What is L1, L2, and L3 technical support?

In technical product support, L1 (Level 1) support involves basic troubleshooting and customer service, handling common issues and FAQs. L2 (Level 2) support requires more technical knowledge to resolve complex problems, often involving deeper system analysis. L3 (Level 3) support is the highest level, typically performed by engineers or developers who address advanced issues, bugs, or system design concerns.

Is AI replacing tech support?

As a Technical Product Support professional, AI tools are increasingly used to automate routine tasks and troubleshoot common issues, but they do not fully replace human support specialists. Human expertise remains essential for complex problems, personalized assistance, and customer communication. Tech support roles now often involve working alongside AI systems to improve efficiency and service quality.

What are the key skills and qualifications needed to thrive as a Technical Product Support specialist, and why are they important?

To thrive as a Technical Product Support specialist, you need a solid understanding of the specific product, troubleshooting skills, and often a background in IT or computer science. Familiarity with ticketing systems, remote support tools, CRM platforms, and sometimes certifications like CompTIA A+ or ITIL are typically required. Excellent communication, patience, and problem-solving abilities help you effectively resolve issues and build customer trust. These skills ensure timely and accurate technical assistance, leading to higher customer satisfaction and product reliability.

What is the difference between Technical Product Support vs Technical Support Specialist?

AspectTechnical Product SupportTechnical Support Specialist
Required CredentialsTypically certifications in product-specific technologies, technical degreesOften similar certifications, technical degrees, or relevant experience
Work EnvironmentCustomer-facing, often involves troubleshooting specific products or softwareCustomer or internal support, troubleshooting hardware/software issues
Employer & Industry UsageCommon in tech, manufacturing, and software companiesWidespread across IT, telecom, and tech industries

Technical Product Support and Technical Support Specialist roles share many similarities, including required certifications and work environments. However, Technical Product Support often focuses more on specific products or software, providing specialized assistance, while Technical Support Specialists may handle a broader range of technical issues across various products or systems.

How does a Technical Product Support professional typically collaborate with engineering and product teams to resolve customer issues?

Technical Product Support professionals often act as a bridge between customers and internal teams. When faced with complex issues, they document the problem in detail and communicate it to engineering or product management, sometimes participating in troubleshooting calls or meetings. Effective collaboration involves providing clear feedback, advocating for the customer's needs, and following up to ensure timely resolution. This cross-functional teamwork is essential for delivering solutions, enhancing the product, and improving the overall customer experience.

What does a product support technician do?

A product support technician provides technical assistance to customers or internal teams by troubleshooting hardware and software issues, resolving product-related problems, and guiding users through solutions. They often use diagnostic tools, document support cases, and may require knowledge of specific products, operating systems, or technical certifications. Their role ensures products function correctly and customer satisfaction is maintained.

What is Technical Product Support?

Technical Product Support refers to professionals who assist customers and clients in resolving technical issues related to a company's products or services. They provide troubleshooting guidance, answer questions about product functionality, and help ensure users have a positive experience. These specialists may offer support via phone, email, chat, or remote desktop tools. Their work is crucial for maintaining customer satisfaction and product reliability. Often, they also relay user feedback to product development teams for potential improvements.

What does technical product support do?

Technical product support involves assisting customers or users with technical issues related to a company's products or services. Support specialists troubleshoot problems, provide solutions, and may use tools like ticketing systems or remote access software to resolve issues efficiently. The role often requires good communication skills and technical knowledge of the products supported.
More about Technical Product Support jobs
What states have the most Technical Product Support jobs? States with the most job openings for Technical Product Support jobs include:
What job categories do people searching Technical Product Support jobs look for? The top searched job categories for Technical Product Support jobs are:
Technical Product Support jobs near you
Infographic showing various Technical Product Support job openings in the United States as of June 2026, with employment types broken down into 91% Full Time, 6% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $42,236 per year, or $20.3 per hour.

Technical Product Support Manager

Rise Technical

Cleveland, OH • On-site

Other

Posted 17 days ago

Job description

Technical Product Support Manager


$100,000 - $130,000 + Bonus + Full Benefits Package + Training Opportunities + Progression Opportunities + Hybrid


Cleveland, Ohio – Commutable from: Akron, Elyria, Warren, Youngstown and Mentor


Are you a Technical Product Support Manager looking to enhance your skillset with specialist industry training with the opportunity to progress?


This is a fantastic opportunity to join an industry leading business offering training, progression, a great benefits package and a great bonus structure.


In this role, you will oversee the full lifecycle of spare parts and accessories operations, from quoting and order entry to fulfilment, while driving sales growth, improving internal processes, and ensuring an exceptional customer experience. You will also lead a team, collaborate across departments and take ownership of strategy, inventory coordination and post-sale support.


This role would suit a candidate with a background in sales and supply chain looking to progress, lead and enhance their skillset while gaining more responsibility and recognition.


The Role:

  • Oversee the end-to-end spare parts and accessories process
  • Lead and support a team responsible for quote and order management
  • Ensure Smooth, accurate customer experience

The Candidate:

  • Bachelors related degree
  • Parts management experience
  • Looking to work collaboratively



Keywords: Supply, Chain, Parts, Spare, Accessories, Power, Electrical, Sales, Customer, Service, Testing, Lead, Manager, Power, Cleveland, Ohio

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