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Technical Product Support Jobs in Virginia (NOW HIRING)

Venesco LLC

Senior Technical Product Manager

Falls Church, VA · On-site

$134K - $178K/yr

... • Support regulatory submissions including IND, NDA, BLA, and IDE • Mentor junior staff and ... technical product management experience • Experience supporting FDA-regulated products and ...

VENESCO LLC

Senior Technical Product Manager

Falls Church, VA · On-site

$134K - $178K/yr

Support regulatory submissions including IND, NDA, BLA, and IDE * Mentor junior staff and support ... technical product management experience * Experience supporting FDA-regulated products and ...

Trans Union LLC

Senior Technical Product Manager

Reston, VA · On-site

$173K - $200K/yr

Define and drive the technical product strategy and roadmap aligned with business objectives * Own ... Whether you are proficient or could use some brushing up, we're happy to support your career ...

TransUnion

Senior Technical Product Manager

Reston, VA · On-site

$173K - $200K/yr

Define and drive the technical product strategy and roadmap aligned with business objectives * Own ... Whether you are proficient or could use some brushing up, we're happy to support your career ...

PTR Global

Technical Product Analyst

Mclean, VA · On-site

Support the team in the development process by defining technical requirements based on in-depth and breadth of product/business knowledge. Partner with the Team Development Lead to create project ...

Transunion

Senior Technical Product Manager

Reston, VA · On-site

$173K - $200K/yr

Define and drive the technical product strategy and roadmap aligned with business objectives * Own ... Whether you are proficient or could use some brushing up, we're happy to support your career ...

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Technical Product Support information

See Virginia salary details

$5

$20

$33

How much do technical product support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for technical product support in Virginia is $20.13, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $27.16 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical product support specialist, and why are they important?

To thrive as a Technical Product Support specialist, you need a solid understanding of the specific product, troubleshooting skills, and often a background in IT or computer science. Familiarity with ticketing systems, remote support tools, CRM platforms, and sometimes certifications like CompTIA A+ or ITIL are typically required. Excellent communication, patience, and problem-solving abilities help you effectively resolve issues and build customer trust. These skills ensure timely and accurate technical assistance, leading to higher customer satisfaction and product reliability.

What is the difference between Technical Product Support vs Technical Support Specialist?

AspectTechnical Product SupportTechnical Support Specialist
Required CredentialsTypically certifications in product-specific technologies, technical degreesOften similar certifications, technical degrees, or relevant experience
Work EnvironmentCustomer-facing, often involves troubleshooting specific products or softwareCustomer or internal support, troubleshooting hardware/software issues
Employer & Industry UsageCommon in tech, manufacturing, and software companiesWidespread across IT, telecom, and tech industries

Technical Product Support and Technical Support Specialist roles share many similarities, including required certifications and work environments. However, Technical Product Support often focuses more on specific products or software, providing specialized assistance, while Technical Support Specialists may handle a broader range of technical issues across various products or systems.

How does a technical product support professional typically collaborate with engineering and product teams to resolve customer issues?

Technical Product Support professionals often act as a bridge between customers and internal teams. When faced with complex issues, they document the problem in detail and communicate it to engineering or product management, sometimes participating in troubleshooting calls or meetings. Effective collaboration involves providing clear feedback, advocating for the customer's needs, and following up to ensure timely resolution. This cross-functional teamwork is essential for delivering solutions, enhancing the product, and improving the overall customer experience.

What is technical product support?

Technical Product Support refers to professionals who assist customers and clients in resolving technical issues related to a company's products or services. They provide troubleshooting guidance, answer questions about product functionality, and help ensure users have a positive experience. These specialists may offer support via phone, email, chat, or remote desktop tools. Their work is crucial for maintaining customer satisfaction and product reliability. Often, they also relay user feedback to product development teams for potential improvements.
What are popular job titles related to Technical Product Support jobs in Virginia? For Technical Product Support jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Technical Product Support jobs in Virginia look for? The top searched job categories for Technical Product Support jobs in Virginia are:
Technical Product Support jobs near you
Infographic showing various Technical Product Support job openings in Virginia as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $41,873 per year, or $20.1 per hour.

TECHNICAL PRODUCT SUPPORT - FIELD TECHNICIAN 3

Prolim Global

Newport News, VA • On-site

$34K - $42K/yr

Contractor

Re-posted 14 days ago

Job description

PROLIM (www.prolim.com) is currently seeking TECHNICAL PRODUCT  SUPPORT -FIELD TECHNICIAN 3 @ for one of our top Client for Location- Newport News, VA

Qualified candidates can directly send your updated resume and contact info via email: alec.dsouza@prolim.com

Job description:

Installs, operates, maintains, repairs and modifies equipment. Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations. Analyzes and evaluates products and related performance. Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time. Installs, upgrades and removes products ensuring coordinative engineering field change. Maintains effective customer communications and relations. May provide onsite training of customer support personnel.

Special Requirements:

• Knowledge and experience in programming with Wonderware, RS Logix, RSNetworks, RSView, Factory Talk and Siemens software is preferred. • Heavy Industrial experience • Ability to read and produce electrical/controls schematics • Review and update AUTOCAD drawings

• Design of PLC, HMI, and logic development • Troubleshooting industrial machinery. • Strong interpersonal and communication skills, verbal and written

Basic Qualifications

Associate's degree or other 2 year technical degree in related discipline and 3 years’ experience.

FAQ
Will this assignment require travel?   No

Is there an opportunity for this position to be remote?  No

About PROLIM
PROLIM is a leading provider of PLM, IoT and Digital transformation solutions to Global Fortune 1000 companies. With 9 global offices in US, India, and Australia, PROLIM has won 30+ awards and proudly serving over 1200+ customers to innovate and improve their profitability and efficiency. PROLIM was founded in 2005 and is headquartered in Farmington Hills, USA. With the global footprint and expertise in latest technologies, PROLIM can partner with you to speed up your Digital Transformation journey.