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Production Support Analyst Jobs in Virginia (NOW HIRING)

DANE LLC

Production Support Analyst

Arlington, VA · On-site

$85K - $95K/yr

We are seeking a Production Support Analyst to join the Operations team. This is a high-visibility role with significant upward mobility potential, supporting over 70 applications and 4 DOS missions

Range

Support Analyst

Mclean, VA · On-site

About the role We're seeking a skilled Support Analyst with 3-5 years of experience to provide ... As a company, we are committed to designing products, building a culture, and supporting a team ...

Tiger Analytics Inc.

Production Support Engineer

Arlington, VA · On-site

$48.25 - $63/hr

Tiger Analytics is a fast-growing advanced analytics consulting firm. Our consultants bring deep expertise in Data Science, Machine Learning and AI. We are the trusted analytics partner for multiple ...

Tiger Analytics Inc.

Production Support Engineer

Arlington, VA · On-site

$48.25 - $63/hr

Tiger Analytics is a fast-growing advanced analytics consulting firm. Our consultants bring deep expertise in Data Science, Machine Learning and AI. We are the trusted analytics partner for multiple ...

Tiger Analytics Inc.

Production Support Engineer

Arlington, VA · On-site

$48.25 - $63/hr

Tiger Analytics is a fast-growing advanced analytics consulting firm. Our consultants bring deep expertise in Data Science, Machine Learning and AI. We are the trusted analytics partner for multiple ...

Corps Solutions

Policy Support Analyst

Quantico, VA · On-site

$70K - $170K/yr

Support RTAM operations using Microsoft (MS) Office products and Adobe products suites for document ... Analyze and recommend solutions to program resource issues. EDUCATION * Candidate shall possess a ...

Corps Solutions

Policy Support Analyst

Quantico, VA · On-site

$70K - $170K/yr

Support RTAM operations using Microsoft (MS) Office products and Adobe products suites for document ... Analyze and recommend solutions to program resource issues. EDUCATION * Candidate shall possess a ...

Gnostech

Congressional Support Analyst

Arlington, VA · On-site

Congressional Support Analyst Overview Location * Arlington, VA Job Title * Congressional Support ... Proficiency in Microsoft Office products. * Familiarity with congressional hearing procedures.

Media Trust

Operational Support Analyst

Mclean, VA · On-site

Navigate and utilize TMT's internal platforms to support product setup and ongoing service delivery ... Analyze and process advertising tags, creatives, and campaign files for inclusion in TMT's scanning ...

Tecolote Research

Data Support Analyst

Arlington, VA · On-site

$60K - $85K/yr

Provide user support to DoD Analysts searching and exporting data into analysis-ready formats ... Communicate with CADE leadership regarding test results and changes to the end-product requirements

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All JobsProduction Support Analyst JobsProduction Support Analyst Jobs in Virginia

Production Support Analyst information

See Virginia salary details

$19

$49

$95

How much do production support analyst jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for production support analyst in Virginia is $49.64, according to ZipRecruiter salary data. Most workers in this role earn between $33.12 and $57.45 per hour, depending on experience, location, and employer.

Is production support a stressful job?

Production Support Analysts often work in high-pressure environments where quick problem resolution is essential to minimize system downtime. The role can be stressful due to the need for on-call availability, handling urgent issues, and maintaining system stability, but it also requires strong troubleshooting skills and knowledge of monitoring tools to manage workload effectively.

What is the difference between Production Support Analyst vs Application Support Analyst?

AspectProduction Support AnalystApplication Support Analyst
CertificationsITIL, CompTIA, relevant technical certificationsITIL, CompTIA, relevant technical certifications
Work EnvironmentFinancial, banking, or enterprise IT environments with 24/7 supportSoftware companies, tech firms, or enterprise IT teams
Job FocusMonitoring, maintaining, and troubleshooting production systemsSupporting and troubleshooting specific applications or software
Common UsageEnsuring system stability in live environmentsResolving user issues and application bugs

While both roles involve supporting IT systems, a Production Support Analyst primarily focuses on maintaining and troubleshooting live production systems to ensure stability. An Application Support Analyst concentrates on supporting specific software applications, often within development or testing environments. Both roles require similar certifications and work in enterprise settings, but their core responsibilities differ in scope and focus.

How much does a support analyst make in the US?

Support analysts in the US typically earn an average salary ranging from $50,000 to $75,000 per year, depending on experience, location, and industry. Entry-level roles may start around $45,000, while experienced analysts with specialized skills or certifications can earn over $80,000 annually.

What does a production support analyst do?

A production support analyst monitors and maintains IT systems and applications to ensure their stability and performance. They troubleshoot issues, implement fixes, and collaborate with development teams to resolve incidents quickly, often using tools like ticketing systems and monitoring software. The role requires strong problem-solving skills and knowledge of system environments, with some positions requiring certifications or experience in specific technologies.

What are the key skills and qualifications needed to thrive as a Production Support Analyst, and why are they important?

To excel as a Production Support Analyst, you need strong analytical skills, troubleshooting abilities, and a background in computer science or a related field. Familiarity with incident management systems like ServiceNow, scripting languages (such as SQL or Python), and monitoring tools is typically required. Excellent communication, problem-solving, and the ability to work under pressure help distinguish top performers in this role. These competencies ensure swift resolution of technical issues, minimize downtime, and maintain seamless business operations.

What does a production analyst do?

A production support analyst monitors and maintains the daily operations of IT systems or manufacturing processes to ensure smooth performance. They troubleshoot issues, implement fixes, and collaborate with technical teams to resolve problems quickly. Strong problem-solving skills and familiarity with monitoring tools are essential for this role.

How does a Production Support Analyst typically interact with development and operations teams to resolve incidents?

Production Support Analysts serve as a critical bridge between development and operations teams. When incidents arise, they quickly diagnose issues, communicate findings to developers for code-related fixes, and coordinate with operations to implement workarounds or deploy resolutions. This role often requires clear documentation and prompt updates to all stakeholders, ensuring minimal downtime and transparent progress tracking. Regular collaboration and communication skills are essential for effective incident management in fast-paced environments.
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Production Support Analyst jobs near you
Infographic showing various Production Support Analyst job openings in Virginia as of July 2026, with employment types broken down into 87% Full Time, 8% Part Time, 1% Temporary, and 4% Contract. Highlights an 85% Physical, 6% Hybrid, and 9% Remote job distribution, with an average salary of $103,253 per year, or $49.6 per hour.
Production Support Analyst

Production Support Analyst

DANE LLC

Arlington, VA • On-site

$85K - $95K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

Benefits:
  • HSA & FSA Plans
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Tuition assistance
  • Vision insurance
  • Wellness resources


Description

At DANE, we put talented people on programs that matter. From day one, you’ll have competitive benefits, aggressive PTO, and the opportunity to do meaningful work on some of the most mission-critical systems in the federal government.
We are seeking a Production Support Analyst to join the Operations team. This is a high-visibility role with significant upward mobility potential, supporting over 70 applications and 4 DOS missions. This position focuses on diagnosing and resolving advanced application and data issues escalated from Tier I and Tier II teams, collaborating closely with development and other IT groups across a complex, multi-stack production environment built on .NET, Java, and Oracle platforms. The environment is evolving toward greater use of automation and data-driven tools, and the ideal candidate brings curiosity and a willingness to grow alongside it.
Details:
Location: Hybrid - Onsite, Arlington, VA,1 - 2 days/week and as needed
Job Type: Full Time
Education: Bachelor’s degree in computer science or Equivalent
Experience: Minimum 4 years of relevant experience
Clearance: Must hold an Active DoD Secret Clearance or higher

Responsibilities

  • Monitor production applications, scheduled jobs, and the incident management ticketing system (ServiceNow)
  • Receive, analyze, and troubleshoot complex incidents and service requests escalated from Tier I and Tier II support teams
  • Investigate application and data-related issues, determine root causes, and either resolve issues or collaborate with development and other IT teams for resolution
  • Collaborate with development teams by providing detailed analysis, logs, and findings that assist with root cause identification and prioritization of fixes
  • Write and execute SQL queries to analyze tables, grants, functions, procedures, packages, and triggers using SQL and TOAD
  • Perform backend data modifications using SQL in accordance with change management and security procedures
  • Assist in the creation and maintenance of Knowledge Base Articles (KBAs) and Standard Operating Procedures (SOPs) to improve issue resolution and reduce escalation volume
  • Support applications built on .NET, Java, and Oracle database platforms
  • Work within enterprise tools, including ServiceNow, CLM, jQuery, and SharePoint
  • Support operational reporting and analysis efforts, including basic Power BI dashboards
  • Utilize beginner-level scripting or automation (Python or C#) to assist with diagnostics, data handling, or operational efficiencies as appropriate

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or a related field
  • Active DoD Secret Clearance or higher required
  • Minimum 4+ years of experience in a Tier III Application Support or Production Support Analyst role
  • Strong problem-solving skills with the ability to break down complex technical and process-related issues to identify root causes
  • Experience supporting applications developed on .NET, Java, and Oracle database platforms
  • Strong SQL scripting experience, including writing queries and performing backend data modifications using SQL and TOAD
  • Experience with enterprise support tools, including ServiceNow, CLM, jQuery, and SharePoint
  • Excellent verbal and written communication skills with the ability to explain technical issues clearly to non-technical users and collaborate effectively with development and IT teams

Preferred Qualifications

  • Beginner-level experience with Python scripting for basic automation, diagnostics, or data processing
  • Familiarity with C# applications for troubleshooting or support purposes
  • Experience building or supporting Power BI dashboards or reports
  • Demonstrated interest in learning and supporting automation and AI-assisted operational workflows as the environment evolves


DANE LLC is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Flexible work from home options available.