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Product Support Analyst Jobs (NOW HIRING)

IT America Inc

Product Support Analyst

Los Angeles, CA · On-site

Product Support Analyst Location: Los Angeles, CA (Onsite) Duration: Long term contract Job Summary: We are seeking a proactive and detail-oriented Product Support Analyst to join our team supporting ...

Orion180

Product Support Analyst

Irving, TX · On-site

Join our Team as a Product Support Analyst in our Innovation & Technology department! We are seeking a Product Support Analyst to serve as the L2/L3 escalation point for our connected device ...

Generis TEK Inc.

Product Support Analyst

Saint Paul, MN · On-site

$30/hr

Product Support Analyst - St. Paul, MN Location : St. Paul, MN 55117 Project Duration : 05+ Months of contract Shift : 8:00 AM - 4:00 PM (Mon-Fri) Pay Rate : $30.00 per hour on W2 * This position ...

ORBIS Inc

Product Support Analyst

Washington, DC

... Product Support. PEO CVN provides full lifecycle acquisition support to the nation's fleet of ... Provide daily program, analytical, and acquisition management support to senior level executives.

Lorven Technologies

Product Support Analyst

Role: Product Support Analyst Location: 100% Remote, Work Location With-in the United States Contract Role Customer Support - Research and resolve technical support tickets regarding the Texas ...

T2 Systems

Product Support Analyst

Washington, DC

The primary responsibilities of the Product Support team members revolve around serving as the main ... Their responsibilities also include collecting, documenting, and analyzing detailed information ...

Leidos

Senior Product Support Analyst

Huntsville, AL · On-site

$82/hr

The Senior Product Support Analyst - DMSMS / Obsolescence Management serves as an experienced Integrated Product Support (IPS) professional responsible for identifying, analyzing, and mitigating ...

Leidos

Senior Product Support Analyst

Huntsville, AL

$82K - $149K/yr

The Senior Product Support Analyst - DMSMS / Obsolescence Management serves as an experienced Integrated Product Support (IPS) professional responsible for identifying, analyzing, and mitigating ...

Global Payments

Product Support Analyst II

New York, NY · On-site

$59K - $85K/yr

We're looking for a Product Support Analyst II to join our ever-evolving Product Management team and help shape the future of global commerce. What you'll own * Drive product development from idea to ...

McKesson

Sr. Product Support Analyst

Irving, TX

$28 - $30/hr

The Product Support Analyst will provide essential service to our internal and external clients regarding our web-based 340B software. Compensation * Target compensation for this role is $28.00 - $30 ...

InComm Payments

Product Support Analyst I

Sandy, UT · On-site

We are continuously expanding our support activities with new products, and we work in a multi ... Ability to analyze and solve problems. * Multi-task in a fast-paced and changing environment.

InComm Payments

Product Support Analyst I

Sandy, UT · On-site

We are continuously expanding our support activities with new products, and we work in a multi ... Ability to analyze and solve problems. * Multi-task in a fast-paced and changing environment.

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Product Support Analyst information

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How much do product support analyst jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for product support analyst in the United States is $38.09, according to ZipRecruiter salary data. Most workers in this role earn between $28.85 and $48.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Product Support Analyst, and why are they important?

To thrive as a Product Support Analyst, you need strong analytical skills, a solid understanding of the product or technology, and typically a degree in information technology, computer science, or a related field. Familiarity with ticketing systems like Zendesk or Jira, as well as troubleshooting tools and CRM platforms, is commonly required. Excellent communication, problem-solving abilities, and patience are vital soft skills for effectively assisting customers and collaborating with internal teams. These skills ensure timely issue resolution, customer satisfaction, and overall product improvement.

What does a product support analyst do?

A product support analyst provides technical assistance and troubleshooting for products or software, helping customers resolve issues and ensuring proper functionality. They often use diagnostic tools, document problems, and communicate solutions to users, requiring strong communication skills and technical knowledge. The role may involve working with cross-functional teams and maintaining support documentation.

What is a product analyst's salary?

The average salary for a product analyst typically ranges from $60,000 to $90,000 per year, depending on experience, location, and industry. Entry-level roles may start lower, while experienced analysts with specialized skills or certifications can earn higher salaries. Compensation often includes benefits such as bonuses and professional development opportunities.

What is the difference between Product Support Analyst vs Customer Support Specialist?

AspectProduct Support AnalystCustomer Support Specialist
Required CredentialsTypically requires a technical degree or certifications in IT or related fieldsUsually requires a high school diploma or equivalent; some roles prefer customer service certifications
Work EnvironmentPrimarily technical, involving troubleshooting and analyzing product issuesCustomer-facing, focusing on resolving user inquiries and complaints
Employer & Industry UsageCommon in tech, software, and hardware companiesWidespread across retail, telecom, and service industries
Search & Comparison IntentOften compared for technical support roles in product managementCompared for customer service roles in support centers

The Product Support Analyst focuses on technical troubleshooting, analyzing product issues, and working closely with development teams. In contrast, the Customer Support Specialist handles direct customer interactions, resolving inquiries and complaints. While both roles support users, the Product Support Analyst is more technical, whereas the Customer Support Specialist emphasizes customer communication skills.

What jobs in the US pay 300,000 a year?

For a Product Support Analyst, earning $300,000 annually is uncommon and typically requires senior-level experience, specialized skills, or leadership roles within large organizations. High salaries in this field may be achieved through managerial positions, consulting, or working in industries with high compensation standards, such as technology or finance. Most roles at this level also demand advanced certifications and extensive industry expertise.

What are some common challenges faced by Product Support Analysts, and how can they be effectively managed?

Product Support Analysts often encounter challenges such as managing high volumes of support tickets, resolving complex technical issues, and communicating effectively with both customers and internal teams. To successfully handle these challenges, analysts benefit from strong problem-solving skills, patience, and a collaborative mindset. Building product knowledge, leveraging support tools, and maintaining clear documentation also help streamline the support process and ensure timely, accurate solutions for users.

What tech jobs pay $400,000 a year?

Product Support Analysts typically do not earn $400,000 annually; such high salaries are more common in executive roles like Chief Technology Officers or specialized positions such as senior software engineers, data scientists, or cloud architects with extensive experience and advanced skills. Achieving this level often requires a combination of expertise, certifications, leadership responsibilities, and working in high-demand industries or companies. Compensation at this level may also include bonuses, stock options, or profit sharing.
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Product Support Analyst jobs near you
Product Support Analyst

Product Support Analyst

IT America Inc

Los Angeles, CA • On-site

Contractor

Posted 11 days ago

Job description

Position: Product Support Analyst

Location: Los Angeles, CA (Onsite)

Duration: Long term contract

Job Summary:

We are seeking a proactive and detail-oriented Product Support Analyst to join our team supporting client digital products and platforms. The ideal candidate will act as a bridge between business users, product teams, and technical teams to ensure seamless product performance, issue resolution, and continuous improvement of customer-facing applications.

Key Responsibilities:

  • Provide L2/L3 production support for digital products and applications
  • Monitor system performance, troubleshoot issues, and ensure high availability of platforms
  • Analyze and resolve user-reported issues, defects, and data discrepancies
  • Collaborate with product managers, engineering teams, and QA to identify root causes and implement fixes
  • Maintain and update support documentation, knowledge base articles, and SOPs
  • Perform incident management, including tracking, escalation, and resolution within SLAs
  • Support product releases, deployments, and post-release validation
  • Work with logs, APIs, and databases to diagnose technical issues
  • Assist in UAT testing and validation of new features and enhancements
  • Provide insights and feedback to improve product performance and user experience

Required Skills & Qualifications:

  • 10 years of experience in Product Support / Application Support / Production Support
  • Strong knowledge of SQL for data analysis and troubleshooting
  • Experience working with REST APIs, logs, and monitoring tools
  • Familiarity with ticketing tools like Jira, ServiceNow, or similar
  • Understanding of SDLC, Agile/Scrum methodologies
  • Strong analytical and problem-solving skills
  • Excellent communication skills with ability to interact with technical and non-technical stakeholders