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Product Support Analyst Jobs (NOW HIRING)

IT America Inc

Product Support Analyst

Los Angeles, CA · On-site

Product Support Analyst Location: Los Angeles, CA (Onsite) Duration: Long term contract Job Summary: We are seeking a proactive and detail-oriented Product Support Analyst to join our team supporting ...

ORBIS Inc

Product Support Analyst

Washington, DC

... Product Support. PEO CVN provides full lifecycle acquisition support to the nation's fleet of ... Provide daily program, analytical, and acquisition management support to senior level executives.

ORBIS, Inc.

Product Support Analyst

Washington, DC · On-site

... Product Support. PEO CVN provides full lifecycle acquisition support to the nation's fleet of ... Provide daily program, analytical, and acquisition management support to senior level executives.

Lorven Technologies

Product Support Analyst

Role: Product Support Analyst Location: 100% Remote, Work Location With-in the United States Contract Role Customer Support - Research and resolve technical support tickets regarding the Texas ...

Benchling

Product Support Analyst

Boston, MA · On-site

$73K - $90K/yr

The Product Support Analyst plays a key role on the team supporting our customers and internal Benchling teams as they use Benchling to transform how their teams work together. To be successful in ...

New

T2 Systems

Product Support Analyst

Washington, DC

The primary responsibilities of the Product Support team members revolve around serving as the main ... Their responsibilities also include collecting, documenting, and analyzing detailed information ...

Benchling

Product Support Analyst

San Francisco, CA · On-site

$73K - $90K/yr

The Product Support Analyst plays a key role on the team supporting our customers and internal Benchling teams as they use Benchling to transform how their teams work together. To be successful in ...

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How much do product support analyst jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for product support analyst in the United States is $38.09, according to ZipRecruiter salary data. Most workers in this role earn between $28.85 and $48.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Product Support Analyst, and why are they important?

To thrive as a Product Support Analyst, you need strong analytical skills, a solid understanding of the product or technology, and typically a degree in information technology, computer science, or a related field. Familiarity with ticketing systems like Zendesk or Jira, as well as troubleshooting tools and CRM platforms, is commonly required. Excellent communication, problem-solving abilities, and patience are vital soft skills for effectively assisting customers and collaborating with internal teams. These skills ensure timely issue resolution, customer satisfaction, and overall product improvement.

What does a Product Support Analyst do?

A Product Support Analyst is responsible for assisting customers and internal teams with technical issues and inquiries related to a company's products. Their duties typically include troubleshooting problems, providing solutions or workarounds, documenting common issues, and collaborating with development teams to resolve complex cases. They play a key role in ensuring customer satisfaction by delivering accurate and timely support, and may also contribute to user documentation and product improvements based on feedback.

What is the difference between Product Support Analyst vs Customer Support Specialist?

AspectProduct Support AnalystCustomer Support Specialist
Required CredentialsTypically requires a technical degree or certifications in IT or related fieldsUsually requires a high school diploma or equivalent; some roles prefer customer service certifications
Work EnvironmentPrimarily technical, involving troubleshooting and analyzing product issuesCustomer-facing, focusing on resolving user inquiries and complaints
Employer & Industry UsageCommon in tech, software, and hardware companiesWidespread across retail, telecom, and service industries
Search & Comparison IntentOften compared for technical support roles in product managementCompared for customer service roles in support centers

The Product Support Analyst focuses on technical troubleshooting, analyzing product issues, and working closely with development teams. In contrast, the Customer Support Specialist handles direct customer interactions, resolving inquiries and complaints. While both roles support users, the Product Support Analyst is more technical, whereas the Customer Support Specialist emphasizes customer communication skills.

What are some common challenges faced by Product Support Analysts, and how can they be effectively managed?

Product Support Analysts often encounter challenges such as managing high volumes of support tickets, resolving complex technical issues, and communicating effectively with both customers and internal teams. To successfully handle these challenges, analysts benefit from strong problem-solving skills, patience, and a collaborative mindset. Building product knowledge, leveraging support tools, and maintaining clear documentation also help streamline the support process and ensure timely, accurate solutions for users.
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What are popular job titles related to Product Support Analyst jobs? For Product Support Analyst jobs, the most frequently searched job titles are:
Product Support Analyst jobs near you
Infographic showing various Product Support Analyst job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $79,234 per year, or $38.1 per hour.
Product Support Analyst

Product Support Analyst

IT America Inc

Los Angeles, CA • On-site

Contractor

Posted 16 days ago

Job description

Position: Product Support Analyst

Location: Los Angeles, CA (Onsite)

Duration: Long term contract

Job Summary:

We are seeking a proactive and detail-oriented Product Support Analyst to join our team supporting client digital products and platforms. The ideal candidate will act as a bridge between business users, product teams, and technical teams to ensure seamless product performance, issue resolution, and continuous improvement of customer-facing applications.

Key Responsibilities:

  • Provide L2/L3 production support for digital products and applications
  • Monitor system performance, troubleshoot issues, and ensure high availability of platforms
  • Analyze and resolve user-reported issues, defects, and data discrepancies
  • Collaborate with product managers, engineering teams, and QA to identify root causes and implement fixes
  • Maintain and update support documentation, knowledge base articles, and SOPs
  • Perform incident management, including tracking, escalation, and resolution within SLAs
  • Support product releases, deployments, and post-release validation
  • Work with logs, APIs, and databases to diagnose technical issues
  • Assist in UAT testing and validation of new features and enhancements
  • Provide insights and feedback to improve product performance and user experience

Required Skills & Qualifications:

  • 10 years of experience in Product Support / Application Support / Production Support
  • Strong knowledge of SQL for data analysis and troubleshooting
  • Experience working with REST APIs, logs, and monitoring tools
  • Familiarity with ticketing tools like Jira, ServiceNow, or similar
  • Understanding of SDLC, Agile/Scrum methodologies
  • Strong analytical and problem-solving skills
  • Excellent communication skills with ability to interact with technical and non-technical stakeholders