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Product Support Analyst Jobs in Minnesota (NOW HIRING)

Konik

Product Support Engineer

Saint Paul, MN · On-site

$30 - $55/hr

Perform logistics analyses to define spares, provisioning, and maintenance strategies. * Influence system and component design for maintainability, reliability, and lifecycle cost efficiency.

THOMSON REUTERS

Applications Support Analyst

Eagan, MN · On-site

Analyze customer and application issues, assess scope of impact, conduct basic root-cause analysis ... Mitigate customer and production impact by applying documented solutions, executing approved ...

Dlapiper

Litigation Support Analyst

Minneapolis, MN · Hybrid

$46.15 - $73.38/hr

Provides daily metrics of document reviews; generates data productions and performs quality control ... support. Strong analytical and problem-solving skills are required to resolve complex issues using ...

Thomson Reuters

Applications Support Analyst

Eagan, MN · On-site

Mitigate customer and production impact by applying documented solutions, executing approved ... Support projects of varying scope and complexity that require technical expertise; participate in ...

Hitachi

Product Support Representative

Hibbing, MN · On-site

The Product Support Representative is one of the primary contact persons for customers of H-E Parts ... Emphasize product features based on analyses of customers' needs, and on technical knowledge of ...

Van Meter Inc

Sales Support Analyst

Cottage Grove, MN · On-site

$77K - $85K/yr

The Sales Support Analyst plays a key role in supporting profitable growth by partnering closely ... Works with Supplier Operations Teams and Product Managers to develop and deploy balanced selling or ...

Van Meter Inc.

Sales Support Analyst

Cottage Grove, MN · On-site

$77K - $85K/yr

The Sales Support Analyst plays a key role in supporting profitable growth by partnering closely ... Works with Supplier Operations Teams and Product Managers to develop and deploy balanced selling or ...

Van Meter Inc.

Sales Support Analyst

Cottage Grove, MN · On-site

The Sales Support Analyst plays a key role in supporting profitable growth by partnering closely ... Works with Supplier Operations Teams and Product Managers to develop and deploy balanced selling or ...

Van Meter

Sales Support Analyst

Cottage Grove, MN · On-site

$77K - $85K/yr

The Sales Support Analyst plays a key role in supporting profitable growth by partnering closely ... Works with Supplier Operations Teams and Product Managers to develop and deploy balanced selling or ...

3M

Specialist Product Support Engineer

Maplewood, MN

Strong analytical, problem-solving, and data-driven decision-making skills; * Demonstrated ability to analyze product performance, customer requirements, manufacturing data, laboratory results, and ...

3M

Specialist Product Support Engineer

Maplewood, MN · On-site

Strong analytical, problem-solving, and data-driven decision-making skills; * Demonstrated ability to analyze product performance, customer requirements, manufacturing data, laboratory results, and ...

Applied Engineering

Mechanical Engineer

Wyoming, MN · On-site

$46.63 - $53.85/hr

... support spare parts catalogs and technical product documentation * Interpret complex CAD models ... Intermediate computer skills, including spreadsheet use for data analysis and reporting * Strong ...

Applied Engineering

Mechanical Engineer

Wyoming, MN

$46.63 - $53.85/hr

... support spare parts catalogs and technical product documentation * Interpret complex CAD models ... Intermediate computer skills, including spreadsheet use for data analysis and reporting * Strong ...

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Product Support Analyst information

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$37

$66

How much do product support analyst jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for product support analyst in Minnesota is $37.31, according to ZipRecruiter salary data. Most workers in this role earn between $28.27 and $47.79 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a product support analyst?

To thrive as a Product Support Analyst, you need strong analytical skills, a solid understanding of the product or technology, and typically a degree in information technology, computer science, or a related field. Familiarity with ticketing systems like Zendesk or Jira, as well as troubleshooting tools and CRM platforms, is commonly required. Excellent communication, problem-solving abilities, and patience are vital soft skills for effectively assisting customers and collaborating with internal teams. These skills ensure timely issue resolution, customer satisfaction, and overall product improvement.

What are some common challenges faced by product support analysts, and how can they be effectively managed?

Product Support Analysts often encounter challenges such as managing high volumes of support tickets, resolving complex technical issues, and communicating effectively with both customers and internal teams. To successfully handle these challenges, analysts benefit from strong problem-solving skills, patience, and a collaborative mindset. Building product knowledge, leveraging support tools, and maintaining clear documentation also help streamline the support process and ensure timely, accurate solutions for users.

What is the difference between Product Support Analyst vs Customer Support Specialist?

AspectProduct Support AnalystCustomer Support Specialist
Required CredentialsTypically requires a technical degree or certifications in IT or related fieldsUsually requires a high school diploma or equivalent; some roles prefer customer service certifications
Work EnvironmentPrimarily technical, involving troubleshooting and analyzing product issuesCustomer-facing, focusing on resolving user inquiries and complaints
Employer & Industry UsageCommon in tech, software, and hardware companiesWidespread across retail, telecom, and service industries
Search & Comparison IntentOften compared for technical support roles in product managementCompared for customer service roles in support centers

The Product Support Analyst focuses on technical troubleshooting, analyzing product issues, and working closely with development teams. In contrast, the Customer Support Specialist handles direct customer interactions, resolving inquiries and complaints. While both roles support users, the Product Support Analyst is more technical, whereas the Customer Support Specialist emphasizes customer communication skills.

Is production support a stressful job?

Product Support Analysts often work in fast-paced environments where resolving technical issues quickly is essential, which can lead to stress, especially during high-priority incidents or system outages. The role requires strong problem-solving skills, attention to detail, and the ability to manage multiple tasks under pressure, but workload and stress levels vary depending on the organization and support structure.

What does a product support analyst do?

A product support analyst provides technical assistance and troubleshooting for products or software, helping customers resolve issues and ensuring proper functionality. They often use diagnostic tools, document problems, and communicate solutions to users or internal teams. Strong communication skills and knowledge of the product are essential for effective support.

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For Product Support Analyst jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Product Support Analyst jobs in Minnesota look for?

The top searched job categories for Product Support Analyst jobs in Minnesota are:

What cities in Minnesota are hiring for Product Support Analyst jobs?

Cities in Minnesota with the most Product Support Analyst job openings:

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For Product Support Analyst jobs in MN, the most frequently searched job titles are:

Product Support Analyst jobs near you
Infographic showing various Product Support Analyst job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 5% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $77,603 per year, or $37.3 per hour.

Support Analyst

Lucas James Talent Partners

Bloomington, MN • On-site

$40K - $55K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Support Analyst Job Description



Job Summary:

At TempWorks, the Support Analyst is responsible for providing exceptional support to end users of a proprietary software package on a wide variety of issues. The Support Analyst identifies, researches, and resolves software related issues. The Support Analyst also responds to telephone calls, emails, and internal requests for software support. The Support Analyst documents, tracks, and monitors the problem to ensure a timely resolution.


General Responsibilities:

  • Create and maintain positive customer relationships
  • Utilize help desk software to track and resolve software problems and requests
  • Communicate professionally and effectively with customers at all levels. Explain technical details in a plain, clear, and simple manner
  • Troubleshoot and triage incoming support requests related to TempWorks' enterprise and hosted software solutions
  • Identify the nature of issues (e.g., software bugs, setup errors, corrupted data, user error) and escalate appropriately to internal teams
  • Required to be on-call for support issues during non-business hours on a rotating basis
  • Willingness to learn new technologies as they become available
  • Assist in the development of online FAQs and knowledge base
  • Learning and understanding of all aspects of the TempWorks products, including the core enterprise system, Web Center, and other ancillary product lines
  • Report all billable hours and expenses
  • Performs other related duties as assigned


Required Skills and Abilities:

  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Proficient in Microsoft Office Suite or related software
  • Excellent organization skills and attention to detail
  • Basic understanding of Software procedures and systems such as SQL
  • Ability to work independently


Education and Experience:

  • Associates degree or higher preferred
  • 1+ years of customer service experience
  • Ability to be self-taught in a variety of software applications and languages
  • Ability to learn new technologies, software platforms, and retain information quickly
  • Team player with goal-oriented personality
  • Ability to work with non-technical end users on first level support issues


Physical Requirements:

  • Prolonged periods sitting at desk and working on a computer
  • Must be able to lift up to 10 pounds at times


Compensation and Benefits


The pay range for this role is: $40,000 - $55,000


TempWorks Software offers a comprehensive benefits package and provides eligible employees with an opportunity to enroll in various benefit programs, subject to applicable waiting periods. This includes the following:


  • Paid Time Off
  • Holiday Pay
  • Volunteer Time Off
  • Medical Insurance
  • Health Savings Account with Employer Contribution
  • Dental Insurance
  • Vision Insurance
  • 401(k) with Employer Match
  • Life Insurance and AD&D
  • Short-Term and Long-Term Disability Insurance
  • Paid and Unpaid Leave of Absences



TempWorks Software does not participate in E-Verify.

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