Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation team. Position summary: Cooley Innovation embraces a culture of customer service excellence and all ...
Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation team. Position summary: Cooley Innovation embraces a culture of customer service excellence and all ...
Product Support Specialist At Writesonic, customer experience is at the heart of everything we do. As a Product Support Specialist, you'll be the go-to expert helping users get the most out of our ...
Product Support Specialist At Writesonic, customer experience is at the heart of everything we do. As a Product Support Specialist, you'll be the go-to expert helping users get the most out of our ...
Product Support Specialist At Writesonic, customer experience is at the heart of everything we do. As a Product Support Specialist, you'll be the go-to expert helping users get the most out of our ...
Product Support Specialist At Writesonic, customer experience is at the heart of everything we do. As a Product Support Specialist, you'll be the go-to expert helping users get the most out of our ...
Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation team. Position summary: Cooley Innovation embraces a culture of customer service excellence and all ...
Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation team. Position summary: Cooley Innovation embraces a culture of customer service excellence and all ...
Product Support Specialist
Palo Alto, CA · On-site
Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation team. Position summary: Cooley Innovation embraces a culture of customer service excellence and all ...
Product Support Specialist
Palo Alto, CA · On-site
Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation team. Position summary: Cooley Innovation embraces a culture of customer service excellence and all ...
Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation team. Position summary: Cooley Innovation embraces a culture of customer service excellence and all ...
Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation team. Position summary: Cooley Innovation embraces a culture of customer service excellence and all ...
Grace is seeking a Product Support Specialist to join our Business Management team! Based in Poznan, Poland this role reports to the Director, Product Management, who is located at our Worms, Germany ...
Grace is seeking a Product Support Specialist to join our Business Management team! Based in Poznan, Poland this role reports to the Director, Product Management, who is located at our Worms, Germany ...
Product Support Specialist
Washington, DC · On-site
Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation team. Position summary: Cooley Innovation embraces a culture of customer service excellence and all ...
Product Support Specialist
Washington, DC · On-site
Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation team. Position summary: Cooley Innovation embraces a culture of customer service excellence and all ...
Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation team. Position summary: Cooley Innovation embraces a culture of customer service excellence and all ...
Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation team. Position summary: Cooley Innovation embraces a culture of customer service excellence and all ...
Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation team. Position summary: Cooley Innovation embraces a culture of customer service excellence and all ...
Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation team. Position summary: Cooley Innovation embraces a culture of customer service excellence and all ...
Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation team. Position summary: Cooley Innovation embraces a culture of customer service excellence and all ...
Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation team. Position summary: Cooley Innovation embraces a culture of customer service excellence and all ...
Product Support Specialist
Palo Alto, CA · On-site
Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation team. Position summary: Cooley Innovation embraces a culture of customer service excellence and all ...
Product Support Specialist
Palo Alto, CA · On-site
Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation team. Position summary: Cooley Innovation embraces a culture of customer service excellence and all ...
Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation team. Position summary: Cooley Innovation embraces a culture of customer service excellence and all ...
Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation team. Position summary: Cooley Innovation embraces a culture of customer service excellence and all ...
Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation team. Position summary: Cooley Innovation embraces a culture of customer service excellence and all ...
Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation team. Position summary: Cooley Innovation embraces a culture of customer service excellence and all ...
Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation team. Position summary: Cooley Innovation embraces a culture of customer service excellence and all ...
Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation team. Position summary: Cooley Innovation embraces a culture of customer service excellence and all ...
Product Support Specialist
Chicago, IL · On-site
Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation team. Position summary: Cooley Innovation embraces a culture of customer service excellence and all ...
Product Support Specialist
Chicago, IL · On-site
Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation team. Position summary: Cooley Innovation embraces a culture of customer service excellence and all ...
Product Support Specialist
Palo Alto, CA · On-site
Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation team. Position summary: Cooley Innovation embraces a culture of customer service excellence and all ...
Product Support Specialist
Palo Alto, CA · On-site
Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation team. Position summary: Cooley Innovation embraces a culture of customer service excellence and all ...
Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation team. Position summary: Cooley Innovation embraces a culture of customer service excellence and all ...
Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation team. Position summary: Cooley Innovation embraces a culture of customer service excellence and all ...
Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation team. Position summary: Cooley Innovation embraces a culture of customer service excellence and all ...
Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation team. Position summary: Cooley Innovation embraces a culture of customer service excellence and all ...
Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation team. Position summary: Cooley Innovation embraces a culture of customer service excellence and all ...
Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation team. Position summary: Cooley Innovation embraces a culture of customer service excellence and all ...
Product Support Specialist information
See salary details
$11.30 - $14.20
1% of jobs
$14.20 - $17.11
9% of jobs
$19.70 is the 25th percentile. Wages below this are outliers.
$17.11 - $20.02
17% of jobs
$20.02 - $22.92
18% of jobs
The median wage is $23.74 / hr.
$22.92 - $25.83
17% of jobs
$28.68 is the 75th percentile. Wages above this are outliers.
$25.83 - $28.74
13% of jobs
$28.74 - $31.64
9% of jobs
$31.64 - $34.55
5% of jobs
$34.55 - $37.46
4% of jobs
$37.46 - $40.36
4% of jobs
$40.36 - $43.27
2% of jobs
$11
$26
$43
How much do product support specialist jobs pay per hour?
What is a product support specialist?
A product support specialist acts as a liaison between different departments in a company and their customers. In this role, you work to inform both current and prospective customers about the products that your company offers. Typically, you specialize in a specific area, such as technical support or software, working to ensure everything functions as intended or addressing user issues that do arise. In some positions, you may also play a sales role. Your job duties as a product support specialist may include creating instruction manuals, answering phones in a call center, offering technical support for products, identifying the cause of bugs or problems, installing hardware and other equipment, and collaborating with various departments to create promotional activities. You may sometimes travel to a customer’s house for installations, but you conduct most troubleshooting support over the phone.
What are the key skills and qualifications needed to thrive as a product support specialist, and why are they important?
What are some common challenges product support specialists face, and how can they effectively address them?
What is the difference between Product Support Specialist vs Customer Service Representative?
| Aspect | Product Support Specialist | Customer Service Representative |
|---|---|---|
| Required Credentials | Technical knowledge, certifications in product or software | Communication skills, basic customer service training |
| Work Environment | Technical support centers, online chat, phone support | Call centers, retail, online support |
| Employer & Industry Usage | Tech companies, software firms, electronics | Retail, telecom, service industries |
| Common Search & Comparison | Technical troubleshooting, product assistance | Customer inquiries, service issues |
The main difference is that Product Support Specialists focus on technical troubleshooting and in-depth product assistance, often requiring technical certifications. Customer Service Representatives handle general customer inquiries and support, emphasizing communication skills. Both roles are vital in customer-facing environments but serve different functions within organizations.
Is a product support specialist a stressful job?
- What is product support in the IT industry?
- Is a product support specialist the same as sales?
- How to become a product support specialist?
- How much does a product support specialist make?
- The 9 Top Types Of Product Support Specialist Jobs
- What Is a Product Support Specialist and How to Become One
- Product Support Specialist Job Description Sample Template
What cities are hiring for Product Support Specialist jobs?
Cities with the most Product Support Specialist job openings:
What are the most commonly searched types of Product Support Specialist jobs?
The most popular types of Product Support Specialist jobs are:
Who are the top companies hiring for Product Support Specialist jobs?
The top employers for Product Support Specialist jobs are:
What states have the most Product Support Specialist jobs?
States with the most job openings for Product Support Specialist jobs include:
What job categories do people searching Product Support Specialist jobs look for?
The top searched job categories for Product Support Specialist jobs are:
What are popular job titles related to Product Support Specialist jobs?
For Product Support Specialist jobs, the most frequently searched job titles are:

Full-time
Medical, Dental, Vision, Life, PTO
Re-posted 22 days ago
Job description
Cooley is seeking a Product Support Specialist to join the Innovation team.
Position summary: Cooley Innovation embraces a culture of customer service excellence and all members of the department are expected to move this agenda forward. To that end, the Product Support Specialist will perform first-level support and product management functions for online service offerings. This role will work directly with the firm's practitioners across offices and practice areas, other members of the Practice Engineering team, and will collaborate with other technical teams. Specific duties include, but are not limited to, the following:
Position responsibilities:
- Track and manage internal and third-party application development or systems infrastructure change requests, including the related budgeting process
- Interact with outside developers, clients and their teams of attorneys, business professionals and Practice Engineering team members to help them with their questions regarding use of the platform
- Assist in onboarding and provide ongoing support with other team members to effectively and efficiently solve users' issues
- Understand user pain points, clearly communicate their concerns internally and help influence product decisions that will create a better user experience
- Help develop and implement a customer success plan to better serve our users at scale which might include knowledge, training, marketing, and customer success tactics
- Create and maintain project planning documentation, including business end-user requirements, user and administrative workflows, key performance indicators and quality assurance procedures
- Assist with coordination of training, support, documentation and resource material in support of processes and systems
- All other duties as assigned or required
Skills and experience:
Required:
- After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications
- Ability to work extended and/or weekend hours, as required
- Ability to travel, as required
- 4+ years direct applicable experience (e.g., engaging with end-users to provide support of online services, including troubleshooting, and capturing any feedback and observations about end-user behaviors that might inform future product development or support documentation and processes). Senior candidates considered with 5+ years directly related experience.
- Experience giving product presentations and demonstrations to small groups (1-5 people)
- Experience managing software development projects, in particular issue and new feature development tracking, with internal and third-party engineers and developers
Preferred:
- Bachelor's degree
- Familiarity with collaboration tools such asMicrosoft Teams, Intercom (or similar ticketing systems), kanban boards, and wiki tools
- Familiarity with project management processes, especially those related to application development
- Awareness of the capabilities of web technologies generally, especially HTML, CSS, and Python
- Experience working in a legal services environment with preference to experience in AMLAW 200 law firm or in-house legal department with greater than 50 attorneys
Competencies:
- Entrepreneurial by nature
- Strong judgment
- Unwavering ability to handle and maintain confidentiality regarding firm information, projects,
- client data (if applicable)
- Proactive, analytical mindset
- Comfortable with technology and a willingness to learn more
- Highly organized with excellent time management and project management skills and the ability to work independently to meet objectives and deadlines
- Excellent communication skills with all levels of internal and external stakeholders
- Sharp analytical skills and close attention to detail
- Ability to work as a member of a client-service oriented team in a professional, approachable manner
- Strong customer focus, with an emphasis on efficient and effective communications
- Solid relationship management, presentation and collaboration skills
- Ability to work independently and take initiative while ensuring compliance with applicable Cooley standards in development, delivery and support of business systems
Cooley offers a competitive compensation and excellent benefits package and is committed to fair and equitable employment practices.
EOE.
The expected annual pay range for this position with a full-time schedule is $93,000 - $135,000. Please note that final offer amount will be dependent on geographic location, applicable experience and skillset of the candidate. Senior level candidates may be considered for this position and would be eligible for a higher salary range based on experience.
We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits. In addition to elective benefit options, benefited employees receive firm-paid life insurance, AD&D, LTD, short term medical benefits as well as 21 days of Paid Time Off ("PTO") and 10 paid holidays each year. We provide generous parental leave and fertility benefits. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.
About Cooley
Sourced by ZipRecruiter
Industry
Law firms
Company size
1,001 - 5,000 Employees
Headquarters location
Palo Alto, CA, US
Year founded
1920