ZipRecruiter

Log In

1

Product Support Specialist Jobs (NOW HIRING)

Manpower

Product Support Specialist

Milwaukee, WI · On-site

$50K - $77K/yr

As a Product Support Specialist, you will be part of the Technical Service team supporting dealers, distributors, and end users through technical troubleshooting, warranty administration, and product ...

Cooley LLP

Product Support Specialist

San Diego, CA · On-site

Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation team. Position summary: Cooley Innovation embraces a culture of customer service excellence and all ...

Cooley

Product Support Specialist

Santa Monica, CA · On-site

Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation team. Position summary: Cooley Innovation embraces a culture of customer service excellence and all ...

Writesonic

Product Support Specialist At Writesonic, customer experience is at the heart of everything we do. As a Product Support Specialist, you'll be the go-to expert helping users get the most out of our ...

Writesonic

Product Support Specialist At Writesonic, customer experience is at the heart of everything we do. As a Product Support Specialist, you'll be the go-to expert helping users get the most out of our ...

Cooley

Product Support Specialist

Washington, DC · On-site

Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation team. Position summary: Cooley Innovation embraces a culture of customer service excellence and all ...

Cooley LLP

Product Support Specialist

Palo Alto, CA · On-site

Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation team. Position summary: Cooley Innovation embraces a culture of customer service excellence and all ...

Cooley

Product Support Specialist

San Diego, CA · On-site

Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation team. Position summary: Cooley Innovation embraces a culture of customer service excellence and all ...

Cooley

Product Support Specialist

San Francisco, CA · On-site

Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation team. Position summary: Cooley Innovation embraces a culture of customer service excellence and all ...

Cooley LLP

Product Support Specialist

Seattle, WA

Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation team. Position summary: Cooley Innovation embraces a culture of customer service excellence and all ...

Cooley LLP

Product Support Specialist

Chicago, IL

Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation team. Position summary: Cooley Innovation embraces a culture of customer service excellence and all ...

Cooley LLP

Product Support Specialist

Palo Alto, CA · On-site

Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation team. Position summary: Cooley Innovation embraces a culture of customer service excellence and all ...

Cooley LLP

Product Support Specialist

Santa Monica, CA · On-site

Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation team. Position summary: Cooley Innovation embraces a culture of customer service excellence and all ...

Cooley

Product Support Specialist

Los Angeles, CA · On-site

Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation team. Position summary: Cooley Innovation embraces a culture of customer service excellence and all ...

Cooley LLP

Product Support Specialist

Washington, DC

Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation team. Position summary: Cooley Innovation embraces a culture of customer service excellence and all ...

next page

Showing results 1-20

All JobsProduct Support Specialist Jobs

Product Support Specialist information

See salary details

$11

$26

$43

How much do product support specialist jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for product support specialist in the United States is $26.11, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $30.29 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a product support specialist, and why are they important?

To thrive as a Product Support Specialist, you need strong troubleshooting abilities, technical understanding of the product, and typically a background in customer service or IT. Familiarity with ticketing systems like Zendesk or Salesforce, knowledge bases, and sometimes certifications like CompTIA A+ are commonly expected. Excellent communication, patience, and problem-solving skills help you address customer concerns efficiently and build rapport. These skills are crucial for providing effective support, ensuring customer satisfaction, and maintaining product reliability.

What are some common challenges product support specialists face, and how can they effectively address them?

Product Support Specialists often encounter challenges such as troubleshooting complex technical issues, managing high volumes of inquiries, and communicating solutions to users with varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, maintain clear and patient communication, and stay updated on product updates and documentation. Collaborating closely with engineering and product teams can also help resolve recurring issues more efficiently and contribute to ongoing product improvements.

Is a product support specialist a stressful job?

A product support specialist role can be stressful due to the need to handle customer issues promptly and effectively, often under tight deadlines. The job requires strong communication skills, problem-solving abilities, and sometimes working in high-pressure situations, especially during product outages or complex technical problems.

What is a product support specialist?

A product support specialist acts as a liaison between different departments in a company and their customers. In this role, you work to inform both current and prospective customers about the products that your company offers. Typically, you specialize in a specific area, such as technical support or software, working to ensure everything functions as intended or addressing user issues that do arise. In some positions, you may also play a sales role. Your job duties as a product support specialist may include creating instruction manuals, answering phones in a call center, offering technical support for products, identifying the cause of bugs or problems, installing hardware and other equipment, and collaborating with various departments to create promotional activities. You may sometimes travel to a customer’s house for installations, but you conduct most troubleshooting support over the phone.

What is the difference between Product Support Specialist vs Customer Service Representative?

AspectProduct Support SpecialistCustomer Service Representative
Required CredentialsTechnical knowledge, certifications in product or softwareCommunication skills, basic customer service training
Work EnvironmentTechnical support centers, online chat, phone supportCall centers, retail, online support
Employer & Industry UsageTech companies, software firms, electronicsRetail, telecom, service industries
Common Search & ComparisonTechnical troubleshooting, product assistanceCustomer inquiries, service issues

The main difference is that Product Support Specialists focus on technical troubleshooting and in-depth product assistance, often requiring technical certifications. Customer Service Representatives handle general customer inquiries and support, emphasizing communication skills. Both roles are vital in customer-facing environments but serve different functions within organizations.

More about Product Support Specialist jobs

What cities are hiring for Product Support Specialist jobs?

Cities with the most Product Support Specialist job openings:

What are the most commonly searched types of Product Support Specialist jobs?

The most popular types of Product Support Specialist jobs are:

Who are the top companies hiring for Product Support Specialist jobs?

The top employers for Product Support Specialist jobs are:

What states have the most Product Support Specialist jobs?

States with the most job openings for Product Support Specialist jobs include:

What job categories do people searching Product Support Specialist jobs look for?

The top searched job categories for Product Support Specialist jobs are:

What are popular job titles related to Product Support Specialist jobs?

For Product Support Specialist jobs, the most frequently searched job titles are:

Product Support Specialist jobs near you
Infographic showing various Product Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,315 per year, or $26.1 per hour.

Product Support Specialist

Metalcraft of Mayville

Mayville, WI • On-site

Other

PTO

Re-posted 29 days ago

Metalcraft of Mayville rating

6.7

Company rating: 6.7 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

Job description

Metalcraft of Mayville
Metalcraft of Mayville is an Equal Opportunity Employer:Minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
Product Support Specialist
US-WI-Mayville
Job ID: 2026-4788
# of Openings: 1
Category: Engineering
Scag Power Equipment
Overview

Benefits of working for Metalcraft: 

  • Competitive Pay
  • Paid Holidays & Vacation
  • Air Conditioned Facility
  • Advancement Opportunities 
  • Free Health Clinic 
  • On-the-job training
  • AND MORE!

Reporting to the Engineering Director, a Product Support Specialist will focus on internal product support in manufacturing processes. 

This role requires collaboration with our internal teams, customers, and suppliers to best support the product through the design cycle and into production.


Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

  • Support manufacturing teams as needed to ensure product design implementation is successful
  • Work with engineering team to implement design changes/improvements
  • Work with technical service team to address product improvement
  • Support R&D lab and test department work
  • Create and maintain SAP master data
  • Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

        • Internal product support in manufacturing processes.
        • Mechanical or engineering experience required.
        • This will be a very hands on role as product translate from design to manufacturing.
        • SAP/ERP experience preferred but not required.
        • Creo/CAD experience preferred but not required.
        • Experience in Microsoft Office products preferred.

Metalcraft of Mayville is an Equal Opportunity Employer:

Minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

PM17


Compensation details: 7.24-7.25 Yearly Salary


PIdc670c6f5e3f-37820-41153594

What Metalcraft of Mayville employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply