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Product Support Technician Jobs (NOW HIRING)

NIOX

Product Support Technician

Morrisville, NC

The Product Support Technician role is part of the Global Technical Operations team and have two main areas of responsibility: Technical Support and Technical Center duties. This role is based in our ...

NIOX

Product Support Technician

Morrisville, NC · On-site

The Product Support Technician role is part of the Global Technical Operations team and have two main areas of responsibility: Technical Support and Technical Center duties. This role is based in our ...

SignWarehouse

Product Support Technician

Denison, TX · On-site

SignWarehouse is seeking a detail-oriented, hands-on Large Format Color Printer Technician to serve ... You will also cross-train our internal Product Support Associates on printers, cutters, and RIP ...

LB Foster

Product Support Technician

Pittsburgh, PA · On-site

The Product Support Technician coordinates with the System Administrators and the Product Support Manager to deliver exceptional technical support to end users of L.B. Foster cloud-based asset ...

Masaba Inc

Product Support Technician

Vermillion, SD · On-site

$28 - $42/hr

... technician to work in the field and well as in Masaba manufacturing facilities - Provides technical support over phone, email, and text to customers on maintenance and operational issues - Must be ...

Masaba Inc

Product Support Technician

Vermillion, SD · On-site

... technician to work in the field and well as in Masaba manufacturing facilities - Provides technical support over phone, email, and text to customers on maintenance and operational issues - Must be ...

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Product Support Technician information

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How much do product support technician jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for product support technician in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.85 per hour, depending on experience, location, and employer.

What does a product support technician do?

A Product Support Technician is responsible for assisting customers with technical issues related to a company's products. They troubleshoot problems, provide solutions or guidance, and may perform repairs or coordinate replacements. These technicians often communicate with customers via phone, email, or chat, and may also assist with product installations and updates. Their goal is to ensure customer satisfaction by resolving issues efficiently and accurately.

How does a product support technician typically collaborate with other departments to resolve customer issues?

Product Support Technicians often work closely with engineering, quality assurance, and product management teams to address complex customer issues. When a problem cannot be resolved using standard troubleshooting steps, technicians escalate the issue and provide detailed documentation to help technical teams identify root causes. This collaboration not only ensures timely solutions for customers but also contributes to product improvements based on real-world feedback. Effective communication and teamwork are essential, as Product Support Technicians serve as a bridge between customers and internal teams.

What are the key skills and qualifications needed to thrive as a product support technician, and why are they important?

To thrive as a Product Support Technician, you need strong troubleshooting skills, technical proficiency with hardware and software, and typically a relevant associate degree or technical certification. Familiarity with ticketing systems, remote diagnostic tools, and common operating systems is essential. Excellent communication, patience, and problem-solving abilities help technicians effectively assist customers and collaborate with team members. These skills and qualities are crucial for resolving product issues efficiently, ensuring customer satisfaction, and maintaining smooth product operations.

What is the difference between Product Support Technician vs Customer Service Representative?

AspectProduct Support TechnicianCustomer Service Representative
Required CredentialsTechnical certifications, associate degree often preferredHigh school diploma or equivalent, customer service training
Work EnvironmentTechnical support centers, on-site or remote troubleshootingCall centers, retail, or office settings
Employer & Industry UsageTech companies, electronics, software firmsRetail, telecom, service industries
Common Search & Comparison IntentTechnical skills, troubleshooting, product knowledgeCustomer interaction, problem resolution, communication skills

The main difference between a Product Support Technician and a Customer Service Representative lies in their focus and skill set. Product Support Technicians handle technical troubleshooting and require specialized knowledge or certifications, often working directly with products or software. Customer Service Representatives primarily focus on customer interactions, addressing general inquiries and providing support through communication channels. Both roles are essential in customer-facing industries but serve different functions based on technical complexity and expertise.

What cities are hiring for Product Support Technician jobs?

Cities with the most Product Support Technician job openings:

What states have the most Product Support Technician jobs?

States with the most job openings for Product Support Technician jobs include:

Product Support Technician jobs near you
Infographic showing various Product Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $53,942 per year, or $25.9 per hour.

Product Support Technician

Cortland, NY • On-site

Glyph Technologies
See more jobs at Glyph Technologiesexternal

$15/hr

Full-time

Re-posted 13 days ago

Job description

 
The Glyph Product Support Technician independently executes and/or oversees repairs to product returned for warranty service, handles product issues, recovering client data, shipping, and receiving of RMAs and any other duties as requested by management and/or required to maintain operation of the Glyph Service Department.
PRODUCT SUPPORT TECHNICIAN PRIMARY RESPONSIBILIITIES
 
-       Troubleshoot and repair product returned via RMA.
-       Recover/restore client data.
-       Interact with Engineering and Product Development as requested, reporting on recurring product issues.
-       Recommend new or revised service policies and procedures regarding handling warranty and non-warranty service matters.
 
KNOWLEDGE AND SKILL REQUIREMENTS
-       Experience with audio recording and film editing environments (content creation applications, Pro Tools, Logic, Final Cut, Media Composer, proficiency in audio, video, and photography workflows) a major plus!
-       The ability to write code for data recovery and understanding Linux are both a major plus!
-       Familiar with Mac OS as well as Windows PC (Linux a plus!). IT experience a major plus.
-       Detail-oriented and ability to follow guidelines and instructions.
-       Ability to multi-task and work with minimum supervision.
-       Problem solving skills as well as an ability to prioritize work demands.
-       Two years of college or equivalent post-high school computer education.
-       Identifies opportunities and implements actions to continually reduce wasted time, money, and resources from assigned tasks.
-       The ideal candidate must also have technical expertise in fixing and repairing computers and external hard drives. Versed in both Windows and Mac (Linux is a plus plus!).