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Product Support Technician Jobs (NOW HIRING)

Crest Industries

Production Support Technician

Convent, LA · On-site

$16.50 - $20.50/hr

The Production Support Technician is an effective employee with a strong work ethic. This individual is efficient in the tasks he/she is doing in their department. The Production Support Technician ...

Crest Industries

Production Support Technician

Convent, LA · On-site

$16.50 - $20.50/hr

The Production Support Technician is an effective employee with a strong work ethic. This individual is efficient in the tasks he/she is doing in their department. The Production Support Technician ...

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Product Support Technician information

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How much do product support technician jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for product support technician in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.85 per hour, depending on experience, location, and employer.

What does a product support technician do?

A Product Support Technician is responsible for assisting customers with technical issues related to a company's products. They troubleshoot problems, provide solutions or guidance, and may perform repairs or coordinate replacements. These technicians often communicate with customers via phone, email, or chat, and may also assist with product installations and updates. Their goal is to ensure customer satisfaction by resolving issues efficiently and accurately.

How does a product support technician typically collaborate with other departments to resolve customer issues?

Product Support Technicians often work closely with engineering, quality assurance, and product management teams to address complex customer issues. When a problem cannot be resolved using standard troubleshooting steps, technicians escalate the issue and provide detailed documentation to help technical teams identify root causes. This collaboration not only ensures timely solutions for customers but also contributes to product improvements based on real-world feedback. Effective communication and teamwork are essential, as Product Support Technicians serve as a bridge between customers and internal teams.

What are the key skills and qualifications needed to thrive as a product support technician, and why are they important?

To thrive as a Product Support Technician, you need strong troubleshooting skills, technical proficiency with hardware and software, and typically a relevant associate degree or technical certification. Familiarity with ticketing systems, remote diagnostic tools, and common operating systems is essential. Excellent communication, patience, and problem-solving abilities help technicians effectively assist customers and collaborate with team members. These skills and qualities are crucial for resolving product issues efficiently, ensuring customer satisfaction, and maintaining smooth product operations.

What is the difference between Product Support Technician vs Customer Service Representative?

AspectProduct Support TechnicianCustomer Service Representative
Required CredentialsTechnical certifications, associate degree often preferredHigh school diploma or equivalent, customer service training
Work EnvironmentTechnical support centers, on-site or remote troubleshootingCall centers, retail, or office settings
Employer & Industry UsageTech companies, electronics, software firmsRetail, telecom, service industries
Common Search & Comparison IntentTechnical skills, troubleshooting, product knowledgeCustomer interaction, problem resolution, communication skills

The main difference between a Product Support Technician and a Customer Service Representative lies in their focus and skill set. Product Support Technicians handle technical troubleshooting and require specialized knowledge or certifications, often working directly with products or software. Customer Service Representatives primarily focus on customer interactions, addressing general inquiries and providing support through communication channels. Both roles are essential in customer-facing industries but serve different functions based on technical complexity and expertise.

What cities are hiring for Product Support Technician jobs?

Cities with the most Product Support Technician job openings:

What states have the most Product Support Technician jobs?

States with the most job openings for Product Support Technician jobs include:

Product Support Technician jobs near you
Infographic showing various Product Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $53,942 per year, or $25.9 per hour.

Production Support Technician

Crest Industries

Convent, LA • On-site

$16.50 - $20.50/hr

Full-time

Re-posted 22 days ago

Job description

Come join our team at Millennium Galvanizing!
Millennium Galvanizing is a proud member of the American Galvanizing Association. We operate with a lead free kettle using special High Grade Zinc that is supported by the most technologically advanced equipment in our industry.
Millennium Galvanizing can also perform painting, metalizing and paint over bare blasted steel as well as paint over galvanized steel for sensitive areas of installation that require an aesthetically pleasing coating application.
DESCRIPTION
  • The Production Support Technician is an effective employee with a strong work ethic. This individual is efficient in the tasks he/she is doing in their department. The Production Support Technician must be capable of performing basic manual labor. This individual will manually move steel, stock, or other materials; performs general labor. Prior forklift and / or warehouse experience is preferred for this position.

COMPETENCIES
  • Customer Focus
  • Drives Results
  • Collaborates
  • Communicates Effectively

RESPONSIBILITIES
  • Reads work orders or receives oral instructions to determine work assignments or material or equipment needs.
  • Moves steel or other materials to and from production areas, loading docks, delivery vehicles, or containers, by hand or using trucks, cranes, or other equipment.
  • Sorts cargo before loading and unloading.
  • Loads and unloads cargo.
  • Carries needed tools or supplies from storage or trucks and return them after use.
  • The Production Support Technician will have no employees reporting to this position.

REQUIREMENTS
  • Ability to read a tape measure required.
  • Prior forklift and / or warehouse background preferred.
  • Knowledge of basic hand tools.
  • Clear Motor Vehicle Report.
  • Regular, reliable attendance is required.

WORKING CONDITIONS
  • Production Support Technician may be required to work overtime as needed.
  • Lifting Requirements:
  • Production Support Technician will be required to lift, slide, push, pull, or otherwise manipulate up to fifty pounds by hand.
  • Any objects or materials over this weight limit will require manipulation by crane, forklift or other device.
  • Work Postures*:
  • Bending
  • Crouching
  • Driving
  • Reaching out
  • Reaching above shoulder
  • Reaching below shoulder
  • Standing
  • Twisting
  • Walking
  • Environmental Requirements*:
  • Exposure to dust / smoke
  • Exposure to chemical
  • Works in hot / cold temperatures
  • Works inside
  • Works outside
  • Exposure to noise
  • Stands on concrete
  • Works with others
  • Works alone
  • Works with moving machinery
  • Exposure to arc flash
  • Dexterity Requirements*:
  • Eye / hand coordination
  • Feet (foot pedals)
  • Fingers (picking, pinching, etc.)
  • Handling (holding, grasping)
  • Wrist motion (repetitive flexion, rotation)

  • * (Required more than thirty-four percent of the time).

Millennium Galvanizing is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
Millennium Galvanizing is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request information regarding reasonable accommodation, contact your Human Resource Business Partner.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Part of the CREST INDUSTRIES family of companies.

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