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Product Support Consultant Jobs (NOW HIRING)

Zillow

Support Consultant

$20.60 - $32.80/hr

Our product suite includes ShowingTime, dotloop, Bridge Interactive, Listing Media Services ... S. and Canada. About the role As an Aryeo/RMX Support Consultant at Zillow, you'll provide ...

Mastech Digital

IAM Support Consultant

Phoenix, AZ · Remote

$62/hr

We are currently seeking an IAM Support Consultant for our client in the Professional Services ... at least two IAM products (SailPoint, CyberArk, Okta, Azure, Active Directory, and desired ...

EQUITRUST

Sales Support Consultant

West Des Moines, IA · On-site

EquiTrust sells products nationwide and is headquartered in Chicago, Illinois, with operations in West Des Moines, Iowa. Position Summary: The Sales Support Consultant is responsible for serving as a ...

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Product Support Consultant information

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$47

$64

How much do product support consultant jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for product support consultant in the United States is $47.17, according to ZipRecruiter salary data. Most workers in this role earn between $37.50 and $64.42 per hour, depending on experience, location, and employer.

What is the difference between Product Support Consultant vs Customer Support Specialist?

AspectProduct Support ConsultantCustomer Support Specialist
Required CredentialsTypically requires technical certifications or product knowledgeOften requires customer service training or basic technical skills
Work EnvironmentTechnical environments, often with software or hardware productsCustomer service centers, call centers, or online support
Employer & Industry UsageTech companies, software providers, hardware manufacturersRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, product-specific supportGeneral customer service roles, communication skills

Product Support Consultants focus on technical assistance for specific products, often requiring specialized certifications and working in technical environments. Customer Support Specialists handle general customer inquiries, emphasizing communication skills and customer service. While both roles support customers, the Product Support Consultant role is more technical and product-specific.

How does a Product Support Consultant typically collaborate with cross-functional teams to resolve customer issues?

Product Support Consultants regularly work with engineering, product management, and quality assurance teams to address complex customer problems. When an issue is reported, they gather detailed information, replicate the issue if possible, and escalate it to the appropriate internal team for resolution. Effective communication and documentation are key, as consultants must relay customer feedback and technical details clearly while tracking progress. This collaborative approach ensures timely solutions and ongoing improvements to product quality.

What does a Product Support Consultant do?

A Product Support Consultant helps customers and clients troubleshoot issues, optimize use, and fully understand a company’s products or services. They act as a bridge between the customer and the product team, providing technical support and detailed information to resolve problems efficiently. Their role also involves gathering customer feedback, documenting issues, and sometimes assisting in product training or onboarding. A Product Support Consultant is essential in ensuring customer satisfaction and product improvement.
What job categories do people searching Product Support Consultant jobs look for? The top searched job categories for Product Support Consultant jobs are:
Product Support Consultant jobs near you
Production Support consultant

Production Support consultant

Agile Enterprise Solutions

New York, NY

Full-time

Re-posted 8 days ago

Job description

Job Description

An ideal candidate for this job to have experience in production support on a platform of Unix / Windows. Nice to have experience with compliance related product such as FircoSoft, Actimize.

Description:
3-5 yrs of production support experience in Unix / Windows
    Good understanding / experience in ITIL / ITSM, ticketing tool such as ServiceNow, BMC Remedy etc.
    Good communication skills
    Experience of production support in financial services company, with understanding of security policies etc.
    Experience in compliance area or one of the compliance related product such as FircoSoft, Actimize will be plus, but not mandatory Experience or knowledge in a healthcare vertical or any health management company would be preferred.
Skills Set : ITIL / ITSM , Unix / Windows , FircoSoft, Actimize, ServiceNow, BMC Remedy
Similar Job Titles: Compliance Production Support , Production Support (Compliance) , IT Production Support, Compliance Production Support consultant, Production Support consultant, IT Production Support consultant , Compliance Support consultant, Compliance Consultant.


Qualifications

    3-5 yrs of production support experience in Unix / Windows
    Good understanding / experience in ITIL / ITSM, ticketing tool such as ServiceNow, BMC Remedy etc.
    Good communication skills


Additional Information

Thanks and Regards

John Lennon
630-315-9511

Agile Enterprise Solutions logo

About Agile Enterprise Solutions

Sourced by ZipRecruiter

AgileES offers a wide gamut of staffing solutions that are best aligned with requirements of the clients to bring super-colossal benefits for the clients At AgileES, every project whether it is small or big, is looked upon with equal proportion of close attention and commitment. For us, all clients are incomparably invaluable. We listen to our clients and come up with the customized hiring solutions to fulfill all recruitment needs. We are with you every step of the way… the way towards peerless success in business by helping you hire the right people with right business acumen, acuity, intelligence and ingenuity.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Frisco, TX, US

Year founded

2005

Social media

Facebook

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