Product Support Consultant Jobs (NOW HIRING)

Together we fight for everyone's opportunity for a better financial future.

We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough ... we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage - Apply Now

Duties: Provide service delivery oversight including technical risk management, incident, problem & change management, performance management, process management and vendor management. Work closely with Business users for requirement analysis and design engineering solutions for complex business problems. Govern supplier delivery and execution on day-to-day batch and monitor practices via engagement with team and utilization of governance reports. Escalate delivery issues to the Application Support Consultant and Application Manager. Govern Incident Management and root cause analysis, technical issues, problem resolution and suggest improvement plans. Validate defect reporting data and escalation and business impact from the supplier. Review SLA reports and escalate concerns to the Service Tech Consultant. Ensure system documentation is up to standard. Conduct reviews and ensure Voya standards for infrastructure, security, architecture and design are met. Provide oversight on supplier technical updates to infrastructure/security diagrams/plans/documentation. Review quality of IT projects submitted for production. Partner with Tech Consultants to govern the overall end-to-end delivery of the solution set. Review performance results and suggest change requests to improve performance, as needed. Guide supplier to provide practical insight, expert knowledge of technical design alternatives and the implications of each approach, participating in the software development cycle. Identify business value and cost for business and IT partners. Have the (IT Org Specific) ability to provide consulting on areas listed below for non-local projects: Country-specific requirements, Language-specific or code page-specific requirements, Time-zone issues, setting up and installing system components. Guide supplier to identify data needs, including access, security, quality and maintenance requirements. Influence and clearly relate technical alternatives to business objectives, using effective communications with customers and stakeholders. Telecommuting permitted.

Requirements: Requires a Bachelor's degree or foreign equivalent in Computer Science, Software Engineering, or a closely related field, and five (5) years of experience in a Software Development or Software Engineering role, or related position.

Experience must include: Languages/Framework/Tools: Java 8, Spring Boot, Spring Integration, Spring Cloud, Netflix OSS components (Eureka, Zuul, Hystrix), Spring Batch, Apache Kafka, Spring Framework, SOAP, REST Services, JSON, JSP, Git, Maven, Log4J, Docker, Kubernetes, MS Excel Macro, UiPath, AWS, Linux, Unix Shell Script, Azure, SonarQube, Veracode, Jenkins, and RPA UiPath; Database/Application design: Oracle, DB2, Design Patterns, My SQL, and Sybase; Enterprise Software/Tools: IBM Web sphere, BEA Web logic Server, Apache Tomcat, RAD, Eclipse, STS, IBM Udeploy, Rally, SOAPUI, IBM Lotus Notes, IBM Designer, ServiceNow, and Quality Center; Reviewing and understanding vendor performance outcomes (SLAs); Application, infrastructure and security design experience.

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Compensation Pay Disclosure:

Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan - with generous company matching contributions (up to 6%)
• Voya Retirement Plan - employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time - 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.