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Product Support Consultant Jobs (NOW HIRING)

Brown University

IT Support Consultant

Providence, RI · On-site

Position Purpose The IT Support Consultants provide advanced application, operating system, desktop ... Experience supporting Windows and OSX operating systems and productivity applications in use at the ...

Osaic

Sr. Technology Support Consultant

Las Vegas, NV

$80K - $85K/yr

Summary: The Senior Technology Support Consultant serves as a critical technology partner for ... and increase productivity. * Coordinate system upgrades, enhancements, testing, deployment ...

Brown University

IT Support Consultant

Providence, RI · On-site

Position Purpose The IT Support Consultants provide advanced application, operating system, desktop ... Experience supporting Windows and OSX operating systems and productivity applications in use at the ...

Osaic

Sr. Technology Support Consultant

Las Vegas, NV · On-site

$80K - $85K/yr

Summary: The Senior Technology Support Consultant serves as a critical technology partner for ... and increase productivity. * Coordinate system upgrades, enhancements, testing, deployment ...

circa

Product Support Specialist

Houston, TX · On-site

$25 - $26/hr

Reporting directly to the Product Support Supervisor/Manager within the Product Support department ... Research product issues by consulting specifications, historical records, product inspection ...

Asurion

As a Franchise Support Consultant, we partner with entrepreneurs to successfully operate uBreakiFix ... of the products and services offered. • Adaptable to change; can help support others through ...

Osaic

Sr. Technology Support Consultant

Las Vegas, NV

$80K - $85K/yr

Technology Support Opportunity in Financial Services Sr. Technology Support Consultant Location(s ... and increase productivity. * Coordinate system upgrades, enhancements, testing, deployment ...

Osaic

Sr. Technology Support Consultant

Las Vegas, NV

$80K - $85K/yr

Technology Support Opportunity in Financial Services Sr. Technology Support Consultant Location(s ... productivity. Coordinate system upgrades, enhancements, testing, deployment activities, and post ...

Asurion

Franchise Support Consultant

Orlando, FL · On-site

As a Franchise Support Consultant, we partner with entrepreneurs to successfully operate uBreakiFix ... products and services offered. Adaptable to change; can help support others through change ...

Ghr

Technology Support Consultant

Charlotte, NC · On-site

Partners with peer technology support teams, including product managers, desktop engineering, application support, and problem management teams to improve processes and communications * Drafts ...

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Product Support Consultant information

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How much do product support consultant jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for product support consultant in the United States is $47.17, according to ZipRecruiter salary data. Most workers in this role earn between $37.50 and $64.42 per hour, depending on experience, location, and employer.

What does a product support consultant do?

A Product Support Consultant helps customers and clients troubleshoot issues, optimize use, and fully understand a company’s products or services. They act as a bridge between the customer and the product team, providing technical support and detailed information to resolve problems efficiently. Their role also involves gathering customer feedback, documenting issues, and sometimes assisting in product training or onboarding. A Product Support Consultant is essential in ensuring customer satisfaction and product improvement.

How does a product support consultant typically collaborate with cross-functional teams to resolve customer issues?

Product Support Consultants regularly work with engineering, product management, and quality assurance teams to address complex customer problems. When an issue is reported, they gather detailed information, replicate the issue if possible, and escalate it to the appropriate internal team for resolution. Effective communication and documentation are key, as consultants must relay customer feedback and technical details clearly while tracking progress. This collaborative approach ensures timely solutions and ongoing improvements to product quality.

What is the difference between Product Support Consultant vs Customer Support Specialist?

AspectProduct Support ConsultantCustomer Support Specialist
Required CredentialsTypically requires technical certifications or product knowledgeOften requires customer service training or basic technical skills
Work EnvironmentTechnical environments, often with software or hardware productsCustomer service centers, call centers, or online support
Employer & Industry UsageTech companies, software providers, hardware manufacturersRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, product-specific supportGeneral customer service roles, communication skills

Product Support Consultants focus on technical assistance for specific products, often requiring specialized certifications and working in technical environments. Customer Support Specialists handle general customer inquiries, emphasizing communication skills and customer service. While both roles support customers, the Product Support Consultant role is more technical and product-specific.

How much do product support consultants make in the US?

Product support consultants in the US typically earn between $50,000 and $75,000 annually, depending on experience, location, and industry. Entry-level roles may start around $40,000, while experienced professionals with specialized skills can earn over $80,000. Compensation often includes benefits such as health insurance and opportunities for certification and skill development.

Is product support a stressful job?

Product Support Consultants often handle customer inquiries, troubleshoot issues, and provide solutions, which can be stressful during high call volumes or complex problems. The role requires strong communication skills and problem-solving abilities, and stress levels can vary depending on workload and support environment.

What job categories do people searching Product Support Consultant jobs look for?

The top searched job categories for Product Support Consultant jobs are:

Product Support Consultant jobs near you
Infographic showing various Product Support Consultant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $98,105 per year, or $47.2 per hour.

Thin Client Support Consultant

America CyberSystem

Houston, TX • On-site

Contractor

Re-posted 9 days ago

Job description

Job Description

Role: Thin Client Support Consultant
Work Location: Houston, TX
Position Type: 12 Months Contract
Experience Required: 3-6 Years' 

Description:
Seeking a high energy individual with entry level working experience in thin client computing. Commanding knowledge of Linux based operating systems with strong network administrator experience.
Experienced in using engineering tools and software packages to test, design, debug, and evaluate software/hardware products and processes within the framework of industry quality standards and methodologies.

Additional Information

Chandan Narayan

Direct: 678-310-1263

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