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Product Support Representative Jobs (NOW HIRING)

WMH

Product Support Representative

Montgomery, AL

$40K/yr

Become a Product Support Representative at Wheeler Material Handling! Why Choose Wheeler Material Handling? "Step into a thrilling career with a team that values your growth, offers incredible ...

WMH

Product Support Representative

Fort Mill, SC · On-site

$40K/yr

Become a Product Support Representative at Wheeler Material Handling! Why Choose Wheeler Material Handling? "Step into a thrilling career with a team that values your growth, offers incredible ...

VOXX International

Product Support Rep.

Hauppauge, NY

$17/hr

Summary/Objective VOXX International Corp., in Hauppauge, is looking for a Product Support Representative to assist in the Customer Service department. This position will support the Customer Service ...

Monroe Tractor

Product Support Representative

Syracuse, NY · On-site

$40K - $55K/yr

The Product Support Representative (PSR) is an experienced OUTSIDE PARTS SALES representative in the heavy equipment industry. You will be required to establish long-lasting customer relationships ...

Monroe Tractor

Product Support Representative

Syracuse, NY · On-site

$40K - $55K/yr

The Product Support Representative (PSR) is an experienced OUTSIDE PARTS SALES representative in the heavy equipment industry. You will be required to establish long-lasting customer relationships ...

Monroe Tractor

Product Support Representative

Campbell, NY · On-site

$40K - $55K/yr

The Product Support Representative (PSR) is an experienced OUTSIDE PARTS SALES representative in the heavy equipment industry. You will be required to establish long-lasting customer relationships ...

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Product Support Representative information

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How much do product support representative jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for product support representative in the United States is $20.31, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $27.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Product Support Representative, and why are they important?

To thrive as a Product Support Representative, you need strong problem-solving abilities, product knowledge, and typically a background in customer service or technical support. Familiarity with CRM software, ticketing systems, and basic troubleshooting tools is often required. Excellent communication, patience, and active listening are standout soft skills for effectively addressing customer concerns. These skills ensure timely and accurate support, driving customer satisfaction and loyalty.

How does a Product Support Representative typically collaborate with other departments to resolve customer issues?

Product Support Representatives often work closely with engineering, product management, and quality assurance teams to address complex customer concerns. When an issue requires technical expertise or a product update, they coordinate with these departments to gather accurate information and ensure timely resolution. This cross-functional collaboration not only helps provide better solutions for customers but also allows Product Support Representatives to gain a deeper understanding of the product, contributing to their professional growth.

What is the difference between Product Support Representative vs Customer Service Representative?

AspectProduct Support RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical knowledge often preferredHigh school diploma or equivalent; strong communication skills
Work EnvironmentTechnical support centers, call centers, online chatCall centers, retail, online support channels
Employer & Industry UsageTech companies, electronics, software firmsRetail, telecom, service industries
Common Search & ComparisonTechnical knowledge, troubleshooting, product supportCustomer interaction, issue resolution, service quality

The main difference is that Product Support Representatives focus on technical troubleshooting and resolving product-specific issues, often requiring technical knowledge. Customer Service Representatives handle general customer inquiries and support, emphasizing communication skills. Both roles are vital in customer-facing support but differ in technical complexity and focus areas.

What does a Product Support Representative do?

A Product Support Representative assists customers by answering questions, troubleshooting issues, and providing guidance on how to use a company's products or services. They often work via phone, email, or chat to resolve problems and ensure customer satisfaction. Their role may also include documenting common issues, escalating complex problems to technical teams, and providing feedback to improve products. Effective communication and problem-solving skills are essential for this position.
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Product Support Representative jobs near you
Product Support Representative

Product Support Representative

Nextran Truck Centers

Commerce City, CO • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Nextran Truck Centers rating

8.5

Company rating: 8.5 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

10th of 142 rated car dealerships

Job description

Nextran Truck Centers Product Support Representative - Denver, CO Are you looking to further develop your profession into a career? Are you driven by opportunity? Nextran Truck Centers is hiring!
Our Employees Benefit from:

Career Paths || Network of 30 Dealerships || Disability Insurance || Paid Time Off || Nextran Paid Life Insurance

Family Centered Values || Medical and Dependent Care FSA || 401(k) Retirement Plan with Match || Company-Paid Holidays || EAP

Great Medical, Dental, & Vision Benefits || Social Responsibility Opportunities || 28+ Years of Industry Experience || Professional Growth

Product Support Representative

Drive Sales. Build Relationships. Grow Your Career.

Salaried position. Base pay will be based on an individuals skills, certifications, education, and years of experience.

  • Opportunity to earn commission based on sales performance

Hours of Work: Monday through Friday

Apply Before: April 15, 2026

Background, motor vehicle report, drug, and physical abilities testing required

If you enjoy being in front of customers, building long-term relationships, and turning opportunities into results, this role is for you. As a Product Support Representative, youll be on the front lines of growing parts sales, partnering with customers, and connecting them with the right parts and service solutionswhile representing Nextran Truck Centers in the field.

What Youll Be Doing

  • Own and grow customer relationships within an assigned territory
  • Identify new business opportunities and turn them into long-term partnerships
  • Coordinate parts orders, special pricing, and approvals with internal teams
  • Follow up on orders to ensure exceptional customer service
  • Work closely with Parts and Service Sales teams to support customer needs
  • Attend trade shows, customer events, and training opportunities
  • Maintain accurate customer records and complete required reports
  • Act as a trusted, professional ambassador for Nextran Truck Centers
  • Perform other duties as assigned

What Makes You a Great Fit

  • Strong communication and relationship-building skills
  • Organized, self-motivated, and comfortable managing multiple priorities
  • Confident working with both customers and internal teams
  • Proficiency in Microsoft Word and Excel
  • Valid Drivers License with a good driving record required.
  • Position requires regular travel within a 300-mile radius of Commerce City, Colorado and the ability to plan routes and navigate the service area.

Experience & Education

  • High school diploma or GED required
  • Minimum of three (3) years of experience in automotive/parts sales, outside parts sales, and service technical support

Ready to grow your career with Nextran Truck Centers?

Apply today and be part of a team that drives results through relationships.

Notice Regarding Job Posting Scams

We are aware that fraudulent job postings and recruitment scams are becoming more common. Please be advised that legitimate communications from our company will only come from official company email addresses and through our verified hiring platforms.

We will never ask candidates to provide payment, purchase equipment, or share sensitive personal or financial information (such as bank account details or Social Security numbers) during the initial application or interview process.

If you receive a suspicious message claiming to represent our company, please do not respond or provide any information. Instead, report the communication to us through our official website or apply directly through our verified job postings.

Your safety and privacy are important to us, and we encourage all applicants to remain vigilant when searching for employment opportunities.

We are a network of commercial truck dealerships committed to providing the best products and services through highly skilled associates who are focused on delivering the lowest life-cycle cost to our customers. Spanning the Southeast and Midwest United States, we provide sales, parts, and service for several leading brands, including Mack, Volvo, Isuzu, GMC, Ford, Hino, and Kalmar Ottawa. EEO Employer

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