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Product Support Representative Jobs (NOW HIRING)

WMH

Product Support Representative

Fort Mill, SC · On-site

$40K/yr

Become a Product Support Representative at Wheeler Material Handling! Why Choose Wheeler Material Handling? "Step into a thrilling career with a team that values your growth, offers incredible ...

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VOXX International

Product Support Rep.

Hauppauge, NY · On-site

$17/hr

Summary/Objective VOXX International Corp., in Hauppauge, is looking for a Product Support Representative to assist in the Customer Service department. This position will support the Customer Service ...

HiFyve

Product Support Representative (PSR)

Chesapeake, VA · On-site

$40K - $90K/yr

Product Support Representative (PSR) HiFyve is hiring a Product Support Representative (PSR) in Chesapeake, VA! Salary: $40,000 - $90,000/year (Base + Commission potential) Shift: Full-Time Location:

Rudd Equipment

Product Support Rep

Bridgeport, WV · On-site

Product Support Representative We are seeking a Product Support Representative responsible for promoting parts and service sales within an assigned territory and acting as a liaison between the ...

Rudd Equipment

Product Support Rep

Cincinnati, OH · On-site

Product Support Representative We are seeking a Product Support Representative responsible for promoting parts and service sales within an assigned territory and acting as a liaison between the ...

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Rudd Equipment

Product Support Rep

Cleveland, OH · On-site

Product Support Representative We are seeking a Product Support Representative responsible for promoting parts and service sales within an assigned territory and acting as a liaison between the ...

Monroe Tractor

Product Support Representative

Grove City, PA · On-site

$40K - $50K/yr

The Product Support Representative (PSR) is an experienced OUTSIDE PARTS SALES representative in the heavy equipment industry. You will be required to establish long-lasting customer relationships ...

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Monroe Tractor

Product Support Representative

Campbell, NY · On-site

$40K - $55K/yr

The Product Support Representative (PSR) is an experienced OUTSIDE PARTS SALES representative in the heavy equipment industry. You will be required to establish long-lasting customer relationships ...

Monroe Tractor

Product Support Representative

Batavia, NY · On-site

$38K - $42K/yr

The Product Support Representative (PSR) is an experienced OUTSIDE PARTS SALES representative in the heavy equipment industry. You will be required to establish long-lasting customer relationships ...

Monroe Tractor

Product Support Representative

Batavia, NY · On-site

$38K - $42K/yr

The Product Support Representative (PSR) is an experienced OUTSIDE PARTS SALES representative in the heavy equipment industry. You will be required to establish long-lasting customer relationships ...

Apply Early

Monroe Tractor

Product Support Representative

Campbell, NY · On-site

$40K - $55K/yr

The Product Support Representative (PSR) is an experienced OUTSIDE PARTS SALES representative in the heavy equipment industry. You will be required to establish long-lasting customer relationships ...

Apply Early

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Product Support Representative information

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How much do product support representative jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for product support representative in the United States is $20.31, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $27.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Product Support Representative, and why are they important?

To thrive as a Product Support Representative, you need strong problem-solving abilities, product knowledge, and typically a background in customer service or technical support. Familiarity with CRM software, ticketing systems, and basic troubleshooting tools is often required. Excellent communication, patience, and active listening are standout soft skills for effectively addressing customer concerns. These skills ensure timely and accurate support, driving customer satisfaction and loyalty.

How does a Product Support Representative typically collaborate with other departments to resolve customer issues?

Product Support Representatives often work closely with engineering, product management, and quality assurance teams to address complex customer concerns. When an issue requires technical expertise or a product update, they coordinate with these departments to gather accurate information and ensure timely resolution. This cross-functional collaboration not only helps provide better solutions for customers but also allows Product Support Representatives to gain a deeper understanding of the product, contributing to their professional growth.

What is a typical product support salary?

The average salary for a Product Support Representative typically ranges from $40,000 to $60,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced professionals with technical skills or certifications can earn higher salaries. Compensation often includes benefits such as health insurance and paid time off.

What is a product support representative?

A product support representative is a professional who assists customers with technical issues, product questions, and troubleshooting. They often communicate via phone, email, or chat and need strong communication skills and knowledge of the company's products or services.

What is the difference between Product Support Representative vs Customer Service Representative?

AspectProduct Support RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical knowledge often preferredHigh school diploma or equivalent; strong communication skills
Work EnvironmentTechnical support centers, call centers, online chatCall centers, retail, online support channels
Employer & Industry UsageTech companies, electronics, software firmsRetail, telecom, service industries
Common Search & ComparisonTechnical knowledge, troubleshooting, product supportCustomer interaction, issue resolution, service quality

The main difference is that Product Support Representatives focus on technical troubleshooting and resolving product-specific issues, often requiring technical knowledge. Customer Service Representatives handle general customer inquiries and support, emphasizing communication skills. Both roles are vital in customer-facing support but differ in technical complexity and focus areas.

How can I make 2000 a week working from home?

A Product Support Representative can potentially earn $2,000 a week by working full-time, providing high-quality customer support, and gaining experience with technical tools and CRM systems. Increasing income may also involve taking on additional shifts, specializing in high-demand products, or earning performance-based bonuses. Developing strong communication skills and technical knowledge can help maximize earning potential in remote support roles.

What jobs pay 4000 a week without a degree?

Product Support Representative roles typically do not pay $4,000 a week without a degree, as they usually require customer service skills and technical knowledge. High-paying jobs that can reach this level often involve sales, real estate, or specialized trades like certain construction or technical fields, which may prioritize experience and certifications over formal education. These roles often demand strong communication skills, industry-specific knowledge, and sometimes licensing or certifications.

What does a Product Support Representative do?

A Product Support Representative assists customers by answering questions, troubleshooting issues, and providing guidance on how to use a company's products or services. They often work via phone, email, or chat to resolve problems and ensure customer satisfaction. Their role may also include documenting common issues, escalating complex problems to technical teams, and providing feedback to improve products. Effective communication and problem-solving skills are essential for this position.
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Product Support Representative jobs near you
Product Support Representative

Product Support Representative

Monroe Tractor & Implement Co.

Batavia, NY • On-site

$38K - $42K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

Product Support Representative

Batavia, New York, United States

Apply now

Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 70 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven’t changed, and neither have we. We’re still a family-owned business!

The Product Support Representative (PSR) is an experienced OUTSIDE PARTS SALES representative in the heavy equipment industry. You will be required to establish long-lasting customer relationships, all while offering the customer parts and service support in order to make Monroe Tractor their one-stop shop for all their equipment needs.

Qualifications

  • Prior experience in the heavy equipment construction and/or agriculture industry.

  • Previous sales experience is required.

  • Strong independent work ethic.

  • Able to work within a team environment to achieve individual as well as branch goals.

  • Excellent customer service skills to develop and maintain good working relationships with all customers and co-workers.

  • Clear and concise communications.

  • A strong sense of urgency, managing time well.

  • Proficient computer technology skills to utilize company-authorized software, internet, email, etc.

Responsibilities

  • Assist customers by asking questions and listening carefully to their responses.

  • Explain product performance, application, and benefits to customers.

  • Resolve customer product issues.

  • Address any customer complaints or concerns and come up with acceptable solutions.

  • Successfully increase profit and productivity in parts and service market shares.

Benefits

  • Medical, Dental & Vision Insurance

  • Health Savings Account (Employer + Employee Contributions)

  • Accident & Disease Insurance

  • 401K Plan + Match

  • Competitive Paid time off Policy

  • Short/Long Term Disability

  • Annual Reviews

  • Bonus Incentive Plans

Monroe Tractor is proud to be an Equal Opportunity Employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply and join a team where your work makes a difference every day.

This is our target base range for this position. However, we are always looking for top talent. We scale pay based on the specific skills and background you bring. If your proven track record commands a higher package, we still want to hear from you.

Pay Transparency

$38,000 - $42,000 USD

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