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Product Support Representative Jobs (NOW HIRING)

Rust-Oleum

Product Support Representative

Kenosha, WI

$23 - $25/hr

Product Support Representative Location: Kenosha, WI Department: Product Support Reports To: Manager, Product Support Group Direct Reports/Manages others: No Weekly Schedule: Hours are 9:00am - 5 ...

Rust-Oleum

Product Support Representative

Kenosha, WI · On-site

$23 - $25/hr

Product Support Representative Location: Kenosha, WI Department: Product Support Reports To: Manager, Product Support Group Direct Reports/Manages others: No Weekly Schedule: Hours are 9:00am - 5 ...

WMH

Product Support Representative

Montgomery, AL

$40K/yr

Become a Product Support Representative at Wheeler Material Handling! Why Choose Wheeler Material Handling? "Step into a thrilling career with a team that values your growth, offers incredible ...

WMH

Product Support Representative

Fort Mill, SC

$40K/yr

Become a Product Support Representative at Wheeler Material Handling! Why Choose Wheeler Material Handling? "Step into a thrilling career with a team that values your growth, offers incredible ...

Monroe Tractor

Product Support Representative

Batavia, NY · On-site

$38K - $42K/yr

The Product Support Representative (PSR) is an experienced OUTSIDE PARTS SALES representative in the heavy equipment industry. You will be required to establish long-lasting customer relationships ...

Hitachi

Product Support Representative

Hibbing, MN · On-site

The Product Support Representative is one of the primary contact persons for customers of H-E Parts Dom-Ex. This position primarily consists of telephone and e-mail outbound marketing of H-E Parts ...

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Product Support Representative information

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How much do product support representative jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for product support representative in the United States is $20.31, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $27.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Product Support Representative, and why are they important?

To thrive as a Product Support Representative, you need strong problem-solving abilities, product knowledge, and typically a background in customer service or technical support. Familiarity with CRM software, ticketing systems, and basic troubleshooting tools is often required. Excellent communication, patience, and active listening are standout soft skills for effectively addressing customer concerns. These skills ensure timely and accurate support, driving customer satisfaction and loyalty.

How does a Product Support Representative typically collaborate with other departments to resolve customer issues?

Product Support Representatives often work closely with engineering, product management, and quality assurance teams to address complex customer concerns. When an issue requires technical expertise or a product update, they coordinate with these departments to gather accurate information and ensure timely resolution. This cross-functional collaboration not only helps provide better solutions for customers but also allows Product Support Representatives to gain a deeper understanding of the product, contributing to their professional growth.

What is a typical product support salary?

The average salary for a Product Support Representative typically ranges from $40,000 to $60,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced professionals with technical skills or certifications can earn higher salaries. Compensation often includes benefits such as health insurance and paid time off.

What is a product support representative?

A product support representative is a professional who assists customers with technical issues, product questions, and troubleshooting. They often communicate via phone, email, or chat and need strong communication skills and knowledge of the company's products or services.

What is the difference between Product Support Representative vs Customer Service Representative?

AspectProduct Support RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical knowledge often preferredHigh school diploma or equivalent; strong communication skills
Work EnvironmentTechnical support centers, call centers, online chatCall centers, retail, online support channels
Employer & Industry UsageTech companies, electronics, software firmsRetail, telecom, service industries
Common Search & ComparisonTechnical knowledge, troubleshooting, product supportCustomer interaction, issue resolution, service quality

The main difference is that Product Support Representatives focus on technical troubleshooting and resolving product-specific issues, often requiring technical knowledge. Customer Service Representatives handle general customer inquiries and support, emphasizing communication skills. Both roles are vital in customer-facing support but differ in technical complexity and focus areas.

How can I make 2000 a week working from home?

A Product Support Representative can potentially earn $2,000 a week by working full-time, providing high-quality customer support, and gaining experience with technical tools and CRM systems. Increasing income may also involve taking on additional shifts, specializing in high-demand products, or earning performance-based bonuses. Developing strong communication skills and technical knowledge can help maximize earning potential in remote support roles.

What jobs pay 4000 a week without a degree?

Product Support Representative roles typically do not pay $4,000 a week without a degree, as they usually require customer service skills and technical knowledge. High-paying jobs that can reach this level often involve sales, real estate, or specialized trades like certain construction or technical fields, which may prioritize experience and certifications over formal education. These roles often demand strong communication skills, industry-specific knowledge, and sometimes licensing or certifications.

What does a Product Support Representative do?

A Product Support Representative assists customers by answering questions, troubleshooting issues, and providing guidance on how to use a company's products or services. They often work via phone, email, or chat to resolve problems and ensure customer satisfaction. Their role may also include documenting common issues, escalating complex problems to technical teams, and providing feedback to improve products. Effective communication and problem-solving skills are essential for this position.
More about Product Support Representative jobs
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What states have the most Product Support Representative jobs? States with the most job openings for Product Support Representative jobs include:
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What are popular job titles related to Product Support Representative jobs? For Product Support Representative jobs, the most frequently searched job titles are:
Product Support Representative jobs near you
Infographic showing various Product Support Representative job openings in the United States as of July 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $42,236 per year, or $20.3 per hour.

Product Support Representative

Tremco Construction Products Group, Inc.

Kenosha, WI • On-site

$23 - $25/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 12 days ago

Job description


Job Title: Product Support Representative
Location: Kenosha, WI
Department: Product Support
Reports To: Manager, Product Support Group
Direct Reports/Manages others: No
Weekly Schedule: Hours are 9:00am - 5:30pm (training hours 8:00am - 4:30pm)
Rust-Oleum Corporation is a worldwide leader in protective paints and coatings for both home and industry. We offer a wide range of products including decorative fashion paints, durable industrial roof repair coatings and, of course, our famous rust-fighting formula that started it all.
Summary:
As our Product Support Representative, after extensive (paid) training, you will be the go-to problem solver for the end user of RO products. You will determine each customer's needs, answer their questions, share product information and provide effective solutions to their challenges while delivering exceptional customer service. This role is perfect for someone who thrives on no two days being the same, who loves solving problems, enjoys educating others and is passionate about providing exceptional customer service. Check out https://www.rustoleum.com for all the products and brands under the Rust-Oleum umbrella.
Responsibilities:
  • Communicates with customers by telephone, email, chat or social media channels to provide information about proper selection of products and their use, and to help resolve consumer issues.
  • Utilize product documentation as well as received training to support consumers across a wide assortment of products.
  • Documentation of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Obtain and examine all relevant information to assess validity of problems and to determine possible causes.
  • Collaborate with other departments in the organization on the investigation and documentation of reported issues.

Requirements: This call center is operational from 7am- 6 pm. Flexible scheduling availability is required to accommodate our customers' needs.
  • 3+ years' experience in customer service, preferably in a call center environment
  • Outstanding listening and communication skills. Must possesses a strong customer focus
  • Demonstrated ability to successfully 'think on your feet' - to analyze information received and quickly process it to determine what would be the appropriate next step in terms of additional information needed, appropriate resolution, or referral as beyond scope
  • Technical adaptability; should have the ability to learn new software, systems, etc. easily
  • Ability to incorporate technical knowledge, customer requirements, policy guidelines and situational information to resolve customer issues

Salary Range: $23.00 - $25.00/hour
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and generous PTO (vacation/sick days/parental leave). Rust-Oleum offers (9.5) paid holidays and (2) floating holiday per year.
We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after completing five years of service.
Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.

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