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Product Support Representative Jobs in California

Town.com, Inc

Product Support

San Francisco, CA · On-site

$115K - $145K/yr

About the role We're growing our Product Support team here at Town. We're looking for someone to ... Own response times, resolution quality, and represent the Town brand in every interaction. You ...

We Vote

Technical Support Rep

Oakland, CA · On-site +1

For more information, view The Role of the Technical Support Representative Within WeVote, we ... SAAS product support/knowledge preferred * Detail oriented * Good written communication skills

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Product Support Representative information

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$5

$20

$32

How much do product support representative jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for product support representative in California is $20.04, according to ZipRecruiter salary data. Most workers in this role earn between $13.27 and $27.07 per hour, depending on experience, location, and employer.

What does a product support representative do?

A Product Support Representative assists customers by answering questions, troubleshooting issues, and providing guidance on how to use a company's products or services. They often work via phone, email, or chat to resolve problems and ensure customer satisfaction. Their role may also include documenting common issues, escalating complex problems to technical teams, and providing feedback to improve products. Effective communication and problem-solving skills are essential for this position.

What are the key skills and qualifications needed to thrive as a product support representative?

To thrive as a Product Support Representative, you need strong problem-solving abilities, product knowledge, and typically a background in customer service or technical support. Familiarity with CRM software, ticketing systems, and basic troubleshooting tools is often required. Excellent communication, patience, and active listening are standout soft skills for effectively addressing customer concerns. These skills ensure timely and accurate support, driving customer satisfaction and loyalty.

How does a product support representative typically collaborate with other departments to resolve customer issues?

Product Support Representatives often work closely with engineering, product management, and quality assurance teams to address complex customer concerns. When an issue requires technical expertise or a product update, they coordinate with these departments to gather accurate information and ensure timely resolution. This cross-functional collaboration not only helps provide better solutions for customers but also allows Product Support Representatives to gain a deeper understanding of the product, contributing to their professional growth.

What is the difference between Product Support Representative vs Customer Service Representative?

AspectProduct Support RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical knowledge often preferredHigh school diploma or equivalent; strong communication skills
Work EnvironmentTechnical support centers, call centers, online chatCall centers, retail, online support channels
Employer & Industry UsageTech companies, electronics, software firmsRetail, telecom, service industries
Common Search & ComparisonTechnical knowledge, troubleshooting, product supportCustomer interaction, issue resolution, service quality

The main difference is that Product Support Representatives focus on technical troubleshooting and resolving product-specific issues, often requiring technical knowledge. Customer Service Representatives handle general customer inquiries and support, emphasizing communication skills. Both roles are vital in customer-facing support but differ in technical complexity and focus areas.

Is product support a stressful job?

Product Support Representatives often handle customer inquiries and troubleshoot issues, which can be stressful during high call volumes or complex problems. However, many find the role manageable with good communication skills, problem-solving abilities, and a supportive work environment.

What are popular job titles related to Product Support Representative jobs in California?

For Product Support Representative jobs in California, the most frequently searched job titles are:

What job categories do people searching Product Support Representative jobs in California look for?

The top searched job categories for Product Support Representative jobs in California are:

What cities in California are hiring for Product Support Representative jobs?

Cities in California with the most Product Support Representative job openings:

What are popular job titles related to Product Support Representative jobs in CA?

For Product Support Representative jobs in CA, the most frequently searched job titles are:

Product Support Representative jobs near you
Infographic showing various Product Support Representative job openings in California as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, and 6% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $41,683 per year, or $20 per hour.

Product Support Representative - Parts

Sun Valley, CA • On-site

Inland Kenworth
See more jobs at Inland Kenworthexternal

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Product Support Representative (Outside Parts Salesperson – Truck Parts Sales)

The PSR is a commission-based, with a six-month guaranteed base period to help support your transition into the role.

Our employees receive a generous benefits package including:

  • Medical
  • Dental
  • Vision
  • Prescription benefits
  • 401k with employer matching program
  • Flexible Savings Account
  • Health Savings Account (available with some medical programs)
  • Long Term and Short Term Disability
  • Life Insurance and Accidental Death and Dismemberment Insurance
  • Paid Time Off
  • On-going training opportunities

The Product Support Representative (Outside Parts Salesperson – Truck Parts Sales) is a sales leader in heavy truck parts sales and will be responsible for developing, maintaining and enhancing maximum parts department profitability and sales volumes of assigned accounts within a designated territory. In this outside sales position, you will call on customers, introduce products and promotions and provide superior customer service to all accounts in your territory. This position requires knowledge of heavy truck parts, commercial truck shop operations and/or experience in a truck dealership as parts technician/parts counterperson.

  • Develop and achieves maximum sales volumes consistent with sales projections for assigned accounts
  • Provide value added services with consistent customer visits
  • Conduct new (cold) sales calls on a weekly basis
  • Monitor operations of assigned accounts, offers advice and assistance when required in areas such as inventory control, available services, new products and/or product enhancements
  • Conduct sales calls with assigned accounts to introduce new products and promotions
  • Provide superior customer service to all accounts
  • Plan territory coverage and manages time consistent with expectations of management
  • Complete customer call report with weekly summary of results
  • Control personal expenses within the approved budget and submits weekly expense reports
  • Investigate and refers customer issues to the appropriate Department Manager and/or General Manager
  • Assist counter personnel with orders, deliveries and customer inquiries

What We Look For:

  • High school diploma or general education degree (GED)
  • Qualification as a truck Parts Journeyperson preferred
  • Three years related experience and/or training; or equivalent combination of education and experience.
  • Knowledge of heavy truck parts and accessories, commercial truck shop operations and/or experience in a truck dealership as parts technician/parts counterperson required.
  • Excellent sales skills, preferably in a related field
  • Proficient in Microsoft Word and Excel.
  • Strong organizational skills
  • Must have valid Driver's License
  • Strong business ethics with a professional approach at all times

Inland Kenworth is an industry leader in the heavy-duty truck sales, service, and parts marketplace. When we say we're ALL IN, we mean we're all in on you and your career.

We are a great place to work—with competitive pay and benefits, mentorship, growth opportunities, and a culture that prioritizes teamwork, safety, and community support. With over 1,700 employees across 44 locations in North America, we provide exciting employment opportunities that can drive your future growth.

Join us at Inland Kenworth and go ALL IN on a career that has it all.

This position is located at our sales and service dealership opening in Sun Valley, CA. We are hiring and training parts counter persons now. Join Inland Kenworth and come to work at our state-of-the-art new dealership location.

Apply