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Product Support Representative Jobs in California

Town.com, Inc

Product Support

San Francisco, CA · On-site

$115K - $145K/yr

About the role We're growing our Product Support team here at Town. We're looking for someone to ... Own response times, resolution quality, and represent the Town brand in every interaction. You ...

New

Amat

Global Product Support

Santa Clara, CA · On-site +1

$147K - $202K/yr

We're committed to providing programs and support that encourage personal and professional growth ... Develop new procedures and Best Known Methods (BKMs) to service new products. Participate in ...

Applied Materials

Global Product Support

Santa Clara, CA · On-site

$147K - $202K/yr

We're committed to providing programs and support that encourage personal and professional growth ... Develop new procedures and Best Known Methods (BKMs) to service new products. Participate in ...

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All JobsProduct Support Representative JobsProduct Support Representative Jobs in California

Product Support Representative information

See California salary details

$5

$20

$32

How much do product support representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for product support representative in California is $20.04, according to ZipRecruiter salary data. Most workers in this role earn between $13.27 and $27.07 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a product support representative?

To thrive as a Product Support Representative, you need strong problem-solving abilities, product knowledge, and typically a background in customer service or technical support. Familiarity with CRM software, ticketing systems, and basic troubleshooting tools is often required. Excellent communication, patience, and active listening are standout soft skills for effectively addressing customer concerns. These skills ensure timely and accurate support, driving customer satisfaction and loyalty.

What skills do you need for product support representative?

A product support representative needs strong communication skills to effectively assist customers, technical knowledge related to the products they support, and problem-solving abilities to diagnose and resolve issues. Familiarity with support tools like ticketing systems and basic understanding of relevant software or hardware is also important. Customer service experience and patience are essential for handling diverse customer needs and inquiries.

How does a product support representative typically collaborate with other departments to resolve customer issues?

Product Support Representatives often work closely with engineering, product management, and quality assurance teams to address complex customer concerns. When an issue requires technical expertise or a product update, they coordinate with these departments to gather accurate information and ensure timely resolution. This cross-functional collaboration not only helps provide better solutions for customers but also allows Product Support Representatives to gain a deeper understanding of the product, contributing to their professional growth.

Is product support a stressful job?

Product Support Representatives often handle customer inquiries and troubleshoot issues, which can be stressful during high call volumes or complex problems. The job requires strong communication skills and patience, and stress levels can vary depending on workload and support environment.

What is the difference between Product Support Representative vs Customer Service Representative?

AspectProduct Support RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical knowledge often preferredHigh school diploma or equivalent; strong communication skills
Work EnvironmentTechnical support centers, call centers, online chatCall centers, retail, online support channels
Employer & Industry UsageTech companies, electronics, software firmsRetail, telecom, service industries
Common Search & ComparisonTechnical knowledge, troubleshooting, product supportCustomer interaction, issue resolution, service quality

The main difference is that Product Support Representatives focus on technical troubleshooting and resolving product-specific issues, often requiring technical knowledge. Customer Service Representatives handle general customer inquiries and support, emphasizing communication skills. Both roles are vital in customer-facing support but differ in technical complexity and focus areas.

What does a product support representative do?

A Product Support Representative assists customers by answering questions, troubleshooting issues, and providing guidance on how to use a company's products or services. They often work via phone, email, or chat to resolve problems and ensure customer satisfaction. Their role may also include documenting common issues, escalating complex problems to technical teams, and providing feedback to improve products. Effective communication and problem-solving skills are essential for this position.

What are popular job titles related to Product Support Representative jobs in California?

For Product Support Representative jobs in California, the most frequently searched job titles are:

What job categories do people searching Product Support Representative jobs in California look for?

The top searched job categories for Product Support Representative jobs in California are:

What cities in California are hiring for Product Support Representative jobs?

Cities in California with the most Product Support Representative job openings:

What are popular job titles related to Product Support Representative jobs in CA?

For Product Support Representative jobs in CA, the most frequently searched job titles are:

Product Support Representative jobs near you
Infographic showing various Product Support Representative job openings in California as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 2% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $41,683 per year, or $20 per hour.

Product Support

Town.com, Inc

San Francisco, CA • On-site

$115K - $145K/yr

Full-time

Posted yesterday

New

Job description

About Town
Town is AI that starts from who you are. We build a persistent model of your identity, your voice, your judgment, your relationships, and your priorities, and use it to do real work on your behalf across every tool where you operate: email, calendar, documents, Slack, and more. Town doesn't wait for you to prompt it. It observes, learns, and acts. The more you use it, the more it becomes an extension of you.
Town was founded by Jean-Denis Greze (CEO), former CTO of Plaid, and Tony Vincent (CPO), former Director of Applied AI Product at Google. We're a small, talent-dense team backed by Andreessen Horowitz, Forerunner Ventures, First Round Capital, and Conviction, with more than $73M raised to date.
About the role
We're growing our Product Support team here at Town. We're looking for someone to own the experience users have when something about the product isn't working for them - and to make sure that happens less and less over time. Town operates in the places people do their most important work, and supports users' ways of working in highly varied and sophisticated ways. The support team at Town is AI-pilled, technical, and cares deeply about building trust and leading with kindness and empathy.
This is a foundational, high-ownership role. You'll take the cases that need more than a help article, own the quality of our support end to end, and turn what you learn from every ticket into docs, tooling, and product feedback that make the whole system sharper. The bar isn't clearing a queue, it's that a user walks away trusting Town more than they did before they ran into the problem they surfaced.
What you'll do
  • Own inbound support end to end. You take pride in owning the queue, knowing that there's a team of engineers and GTM folks who have your back and will help solve the problems getting surfaced.
  • Take the hard cases. Dig past surface level on issues and bugs, understand billing and commercial issues, read logs and traces, and get to the bottom of novel, ambiguous problems, partnering with & escalating to engineers when you need to. You're comfortable directly engaging with customers on a live meeting or phone call if needed.
  • Make Town's own AI part of the support engine. Use Town to become a product expert. Leverage our internal tooling to investigate faster, and shape AI-assisted support flows so automated answers stay accurate, on-brand, and actually helpful.
  • Turn tickets into fixes for everyone. Spot patterns, surface them to product and engineering, and drive down contact rates so the same issue doesn't come back.
  • Build the support foundation. Write the docs, playbooks, and help content that let support scale past you - feel comfortable noticing and solving gaps and problems.
  • Be the voice of the user. Bring customer pain points and wins directly back into the product roadmap and customer messaging, so what we ship reflects what users actually feel.
  • Set the quality bar. Own response times, resolution quality, and represent the Town brand in every interaction.
You might thrive in this role if you...
  • Have 2+ years in customer support or customer experience, ideally at a high-growth tech or SaaS company, handling complex or escalated issues.
  • Write with real clarity and warmth - you get to the heart of the need, adapt your tone, stay crisp under pressure, and represent a brand well.
  • Are comfortable in a technical environment: you read technical docs with ease, can reason about someone else's setup from a few clues, and can dig into logs, APIs, or integrations.
  • Have genuine AI fluency - you use AI tools daily and are excited to build and improve AI-assisted support systems, not just talk about them.
  • Take ownership without waiting for perfect information or direction: you find the work, run through the walls, and figure it out.
  • Are organized enough to prioritize independently across a busy inbox and several ongoing projects at once.
  • Get energy from working with people in person. We're 5x per week in our office in SF

Location
San Francisco, CA. Five days a week in person at our Financial District office.

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