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Product Support Sales Representative Jobs (NOW HIRING)

mustang

Product Support Sales Representative

Mustang, TX · On-site

$18.25 - $20.25/hr

Now Hiring: Product Support Sales Representative (PSSR) Outside Sales | Heavy Equipment | Parts & Service Sales Mustang Cat is seeking a driven and customer-focused Product Support Sales ...

D2B Groups

Product Support Sales Representative

Omaha, NE · On-site

$19.50 - $21.75/hr

D2B Groups is seeking a driven and mechanically-minded Product Support Sales Representative to join our client's growing heavy equipment team. In this role, you'll focus on supporting customers by ...

D2B Groups

Product Support Sales Representative

Omaha, NE · On-site

$19.50 - $21.75/hr

D2B Groups is seeking a driven and mechanically-minded Product Support Sales Representative to join our client's growing heavy equipment team. In this role, you'll focus on supporting customers by ...

D2B Groups

Product Support Sales Representative

Omaha, NE · On-site

$19.50 - $21.75/hr

D2B Groups is seeking a driven and mechanically-minded Product Support Sales Representative to join our client's growing heavy equipment team. In this role, you'll focus on supporting customers by ...

altg

Product Support Sales Representative

New Hudson, MI · On-site

$20.75 - $23/hr

Our Construction Equipment Group is seeking a full-time Product Support Sales Representative reporting to our New Hudson, MI location. The primary role of this position is to provide OEM and ...

altg

Product Support Sales Representative

Gary, IN · On-site

$60K - $100K/yr

Our Construction Equipment Group is seeking a full-time Product Support Sales Representative reporting to our Gary, IN location. The primary role of this position is to provide OEM and aftermarket ...

altg

Product Support Sales Representative

South Elgin, IL · On-site

$60K - $100K/yr

Our Construction Equipment Group is seeking a full-time Product Support Sales Representative reporting to our South Elgin, IL location. The primary role of this position is to provide OEM and ...

altg

Product Support Sales Representative

Gary, IN · On-site

$60K - $100K/yr

Our Construction Equipment Group is seeking a full-time Product Support Sales Representative reporting to our Gary, IN location. The primary role of this position is to provide OEM and aftermarket ...

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Product Support Sales Representative information

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How much do product support sales representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for product support sales representative in the United States is $23.14, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $21.88 per hour, depending on experience, location, and employer.

What is the difference between Product Support Sales Representative vs Customer Service Representative?

AspectProduct Support Sales RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; sales and technical knowledgeHigh school diploma or equivalent; strong communication skills
Work EnvironmentSales-focused, technical support, client interactionCustomer support, call centers, client interaction
Employer & Industry UsageTech, manufacturing, software companiesRetail, telecom, service industries
Search & Comparison IntentSales, technical support, product knowledgeCustomer service, support, client communication

The Product Support Sales Representative combines technical product knowledge with sales skills to support and upsell products, often working directly with clients. Customer Service Representatives primarily focus on resolving customer issues and providing support without a sales component. While both roles involve client interaction, the Product Support Sales Representative emphasizes sales and technical expertise, whereas Customer Service Representatives focus on customer satisfaction and issue resolution.

How does a product support sales representative typically collaborate with technical teams to address customer needs?

Product Support Sales Representatives often work closely with technical teams, such as engineers and service technicians, to fully understand product capabilities and troubleshoot customer issues. This collaboration ensures that the solutions offered are both technically feasible and tailored to the customer’s requirements. Representatives regularly relay customer feedback and concerns to the technical team, participate in joint meetings, and may be involved in product demonstrations or training sessions. Building strong relationships with these teams is key to delivering exceptional service and maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a product support sales representative?

To thrive as a Product Support Sales Representative, you need strong sales acumen, customer service expertise, and in-depth knowledge of the products and services you represent, often supported by a degree in business or a related field. Familiarity with CRM software, inventory management systems, and Microsoft Office Suite is typically required, and some employers may prefer certifications in sales or technical product knowledge. Exceptional communication, relationship-building, and problem-solving skills set top performers apart in this role. These skills and qualities are crucial for driving customer satisfaction, achieving sales targets, and fostering long-term client relationships.

What does a product support sales representative do?

A product support sales representative assists customers by providing technical information, troubleshooting product issues, and explaining features to help drive sales. They often work closely with sales teams and use customer relationship management (CRM) tools to manage interactions. Strong communication skills and product knowledge are essential for success in this role.
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Product Support Sales Representative jobs near you
Infographic showing various Product Support Sales Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,127 per year, or $23.1 per hour.

Product Support Sales Representative

Kirby-Smith Machinery, Inc.

Abilene, TX • On-site

$19.75 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

Who We Are
Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today's construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our #WeAre1KirbySmith family!
Product Support Sales Representative Benefits
  • Above-Average Industry Pay
  • Comprehensive Benefits Package (including Medical/Dental/Vision)
  • 401K Plans with Company Match
  • Generous PTO Package/Paid Holidays
  • Short/Long Term Disability
  • Growth Opportunities
  • Paid Training
  • Family-Owned and Operated
  • Health and Wellness

Product Support Sales Representative Position Purpose
Responsible for proactively supporting key parts and service functions for all Kirby Smith Machinery product lines. The Product Support Sales Representative (PSSR) is the key point of contact for all customers in the assigned territory and is a crucial component of the company's success.
Product Support Sales Representative Essential Duties and Responsibilities
  • Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal
  • Acts as a business relationship manager by building lasting and effective relationships with all assigned customer base
  • Assists customers with component repair, rebuild, or replacement decisions, including but not limited to Major/Minor components, Welding fabrication and line borings, Machine inspections, and Undercarriage Management
  • Manages key commodity items for repair or replacement, including but not limited to Undercarriage and Tires, Ground Engaging Tools (GET), and Filters and Fluids
  • Enhances Preventative Maintenance (PM) business by expanding existing PM service machine base and selling cost/hour or block services
  • Maintains a team environment within departments by working closely with Parts & Service departments to obtain purchase orders from customers, quote on opportunities, resolve disputes, and build relationships with the customer base
  • Works closely with Sales departments to aid in Demos and Startups
  • Collaborates on sales calls in the territory
  • Provides all after-sale product support to customers
  • Delivers and completes all warranty-related documents on new machines sold
  • Communicates leads back and forth for machine sale opportunities as well as product support opportunities
  • Performs other job-related duties as assigned
  • Ensures consistent and reliable on-site attendance

Product Support Sales Representative Minimum Qualifications
  • High School Education or Equivalent
  • Three (3) years of heavy equipment industry experience or in a related field
  • Proficient with Microsoft Office - Word, Excel, PowerPoint, Outlook, and various web-based applications
  • Excellent communication and interpersonal skills .

Product Support Sales Representative
  • Pushing/Pulling/Lifting/Carrying up to 50 pounds without assistance
  • Physical ability to squat, twist, turn, bend, stoop, climb, and reach overhead
  • Driving or sitting for long periods
  • Ability to hear, listen, see, and touch
  • Adheres to personal protective equipment (PPE) policy and maintains individual PPE in functional condition

This is a safety-sensitive position.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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