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Product Support Sales Representative Jobs (NOW HIRING)

mustang

Product Support Sales Representative

Mustang, TX

$18.25 - $20.25/hr

Now Hiring: Product Support Sales Representative (PSSR) Outside Sales | Heavy Equipment | Parts & Service Sales Mustang Cat is seeking a driven and customer-focused Product Support Sales ...

Modern Machinery

Product Support Sales Representative

Kent, WA · On-site

$23.25 - $25.75/hr

The Product Support Sales Representative (PSSR) is responsible for the coverage, retention, development, and customer satisfaction of a specific group of customers within a territory of Washington ...

Modern Machinery

Product Support Sales Representative

Kent, WA · On-site

$23.25 - $25.75/hr

The Product Support Sales Representative (PSSR) is responsible for the coverage, retention, development, and customer satisfaction of a specific group of customers within a territory of Washington ...

Weisiger Group

$50 - $80/hr

Summary The Product Support Sales Rep (PSSR) will work for our Construction Division will work to achieve sales, profit and market share goals of parts and service by promoting and selling product ...

RION

Product Support Sales Rep

Carol Stream, IL · On-site

$21.25 - $23.50/hr

Position Summary RION Equipment is seeking a Product Support Sales Representative to drive revenue growth within an assigned territory. This role focuses on developing new customer relationships ...

Dobbs Equipment

Product Support Sales Rep (PSSR)

Fort Myers, FL · On-site

$19.25 - $21.25/hr

Dobbs Equipment is seeking an experienced Product Support Sales Rep (PSSR). This individual must be a visible, active, and recognized customer support leader throughout your area of responsibility ...

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Product Support Sales Representative information

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How much do product support sales representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for product support sales representative in the United States is $23.14, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $21.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a product support sales representative?

To thrive as a Product Support Sales Representative, you need strong sales acumen, customer service expertise, and in-depth knowledge of the products and services you represent, often supported by a degree in business or a related field. Familiarity with CRM software, inventory management systems, and Microsoft Office Suite is typically required, and some employers may prefer certifications in sales or technical product knowledge. Exceptional communication, relationship-building, and problem-solving skills set top performers apart in this role. These skills and qualities are crucial for driving customer satisfaction, achieving sales targets, and fostering long-term client relationships.

How does a product support sales representative typically collaborate with technical teams to address customer needs?

Product Support Sales Representatives often work closely with technical teams, such as engineers and service technicians, to fully understand product capabilities and troubleshoot customer issues. This collaboration ensures that the solutions offered are both technically feasible and tailored to the customer’s requirements. Representatives regularly relay customer feedback and concerns to the technical team, participate in joint meetings, and may be involved in product demonstrations or training sessions. Building strong relationships with these teams is key to delivering exceptional service and maintaining customer satisfaction.

What is the difference between Product Support Sales Representative vs Customer Service Representative?

AspectProduct Support Sales RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; sales and technical knowledgeHigh school diploma or equivalent; strong communication skills
Work EnvironmentSales-focused, technical support, client interactionCustomer support, call centers, client interaction
Employer & Industry UsageTech, manufacturing, software companiesRetail, telecom, service industries
Search & Comparison IntentSales, technical support, product knowledgeCustomer service, support, client communication

The Product Support Sales Representative combines technical product knowledge with sales skills to support and upsell products, often working directly with clients. Customer Service Representatives primarily focus on resolving customer issues and providing support without a sales component. While both roles involve client interaction, the Product Support Sales Representative emphasizes sales and technical expertise, whereas Customer Service Representatives focus on customer satisfaction and issue resolution.

What does a product support sales representative do?

A product support sales representative assists customers by providing technical information, troubleshooting product issues, and explaining features to help drive sales. They often work closely with sales teams and use customer relationship management (CRM) tools to manage interactions. Strong communication skills and product knowledge are essential for success in this role.

What is a product support sales representative job description?

A product support sales representative assists customers by providing technical support and product information to help them make purchasing decisions. They often communicate via phone, email, or chat, and may use CRM tools to track interactions. The role requires strong communication skills, product knowledge, and the ability to troubleshoot customer issues to drive sales and ensure customer satisfaction.

What is a product support sales representative?

A product support sales representative assists customers by providing technical support and product information to help them make purchasing decisions. They often work closely with sales teams, use customer relationship management (CRM) tools, and need strong communication skills to address customer needs effectively.
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For Product Support Sales Representative jobs, the most frequently searched job titles are:

Product Support Sales Representative jobs near you
Infographic showing various Product Support Sales Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,127 per year, or $23.1 per hour.

Product Support Sales Representative

mustang

Mustang, TX

$18.25 - $20.25/hr

Full-time

Re-posted 18 days ago

Job description

Now Hiring: Product Support Sales Representative (PSSR)

Outside Sales | Heavy Equipment | Parts & Service Sales

 

Mustang Cat is seeking a driven and customer-focused Product Support Sales Representative (PSSR) to grow parts and service sales within an assigned territory. This role is ideal for a motivated sales professional with strong mechanical aptitude who enjoys building relationships, identifying customer needs, and delivering value-driven solutions.

If you thrive in a fast-paced, field-based sales environment and want to represent an industry leader, we want to hear from you.

What You’ll Do as a PSSR

As a Product Support Sales Representative, you will be responsible for driving parts and service revenue while building long-term customer relationships.

Key Responsibilities:

  • Develop new business and establish new customer accounts
  • Manage and grow existing accounts through consistent follow-up and relationship building
  • Perform equipment inspections and recommend service and repair solutions
  • Promote and sell parts and service offerings to maximize customer uptime
  • Generate quotes, proposals, and follow through to close sales opportunities
  • Meet or exceed assigned sales goals and performance metrics
  • Maintain strong customer satisfaction through responsiveness and service excellence
  • Stay current on product knowledge and participate in ongoing professional development
  • Utilize CRM tools to track customer interactions, opportunities, and pipeline activity

What You Bring

Required Qualifications:

  • 5+ years of experience in heavy equipment parts and service
  • Previous outside sales experience
  • Strong mechanical aptitude and ability to assess equipment needs
  • Excellent customer service and relationship-building skills
  • Strong communication and negotiation skills
  • Proficiency in Microsoft Office and general computer systems
  • Self-motivated with the ability to work independently in a territory

Preferred Qualifications:

  • Bachelor’s degree in Business, Marketing, or a mechanical/technical field
    (or equivalent work experience)
  • Bilingual (English/Spanish) is strongly preferred

What Success Looks Like

  • Consistently achieving or exceeding sales targets
  • Building long-term, trusted customer relationships
  • Identifying service opportunities that increase equipment uptime
  • Representing Mustang Cat as a professional and trusted partner in the field

Apply