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Product Support Sales Representative Jobs (NOW HIRING)

D2B Groups

Product Support Sales Representative

Omaha, NE · On-site

$19.50 - $21.75/hr

D2B Groups is seeking a driven and mechanically-minded Product Support Sales Representative to join our client's growing heavy equipment team. In this role, you'll focus on supporting customers by ...

RION

Product Support Sales Representative

Carol Stream, IL

$21.25 - $23.50/hr

Position Overview The Product Support Sales Representative is responsible for growing revenue by promoting and selling Rion Equipment's parts, service, and rental solutions. This role focuses on ...

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Product Support Sales Representative information

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How much do product support sales representative jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for product support sales representative in the United States is $23.14, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $21.88 per hour, depending on experience, location, and employer.

What is the difference between Product Support Sales Representative vs Customer Service Representative?

AspectProduct Support Sales RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; sales and technical knowledgeHigh school diploma or equivalent; strong communication skills
Work EnvironmentSales-focused, technical support, client interactionCustomer support, call centers, client interaction
Employer & Industry UsageTech, manufacturing, software companiesRetail, telecom, service industries
Search & Comparison IntentSales, technical support, product knowledgeCustomer service, support, client communication

The Product Support Sales Representative combines technical product knowledge with sales skills to support and upsell products, often working directly with clients. Customer Service Representatives primarily focus on resolving customer issues and providing support without a sales component. While both roles involve client interaction, the Product Support Sales Representative emphasizes sales and technical expertise, whereas Customer Service Representatives focus on customer satisfaction and issue resolution.

How does a Product Support Sales Representative typically collaborate with technical teams to address customer needs?

Product Support Sales Representatives often work closely with technical teams, such as engineers and service technicians, to fully understand product capabilities and troubleshoot customer issues. This collaboration ensures that the solutions offered are both technically feasible and tailored to the customer’s requirements. Representatives regularly relay customer feedback and concerns to the technical team, participate in joint meetings, and may be involved in product demonstrations or training sessions. Building strong relationships with these teams is key to delivering exceptional service and maintaining customer satisfaction.

What is the highest paying sales rep job?

The highest paying sales representative roles are often in enterprise software, medical devices, or high-end technology sales, with top earners making over $200,000 annually including commissions. These positions typically require strong technical knowledge, extensive client management skills, and often involve complex sales cycles. Compensation varies based on industry, experience, and performance incentives.

What is a product support representative?

A product support sales representative assists customers with product-related issues, providing technical support, troubleshooting, and guidance to ensure customer satisfaction. They often communicate via phone, email, or chat and may use customer relationship management (CRM) tools to track interactions and solutions.

What are the key skills and qualifications needed to thrive as a Product Support Sales Representative, and why are they important?

To thrive as a Product Support Sales Representative, you need strong sales acumen, customer service expertise, and in-depth knowledge of the products and services you represent, often supported by a degree in business or a related field. Familiarity with CRM software, inventory management systems, and Microsoft Office Suite is typically required, and some employers may prefer certifications in sales or technical product knowledge. Exceptional communication, relationship-building, and problem-solving skills set top performers apart in this role. These skills and qualities are crucial for driving customer satisfaction, achieving sales targets, and fostering long-term client relationships.

What does a product support sales representative do?

A product support sales representative assists customers by providing product information, troubleshooting issues, and offering solutions to ensure customer satisfaction. They often work closely with sales teams to identify customer needs and promote products, using communication and technical skills. The role may involve using CRM software and maintaining product knowledge to support sales efforts effectively.

Is CSR a good entry level position?

A Customer Service Representative (CSR) role is often considered a good entry-level position because it develops communication, problem-solving, and customer management skills. It typically requires minimal prior experience and can serve as a stepping stone to roles in sales, support, or management within a company.
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Product Support Sales Representative jobs near you
Product Support Sales Representative

Product Support Sales Representative

Forklifts Group

Las Vegas, NV

$60K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Join Our Growing Company Today!
Where Service Is Everything!
Product Support Sales Representative, Full Time
$60,000- $80,0000
Las Vegas, Nevada 89118
,
Why Forklifts Group?
We offer:
  • Monthly commission
  • Medical, Dental, Vision, Supplemental, Life Insurance and Wellness programs
  • 401k with company match
  • 10 Paid Holidays
  • 120 hours PTO/Sick days
  • Training and development
  • Competitive pay
  • Referral program
  • Tuition Reimbursement
  • And so much more!
Our Culture:
  • We embrace a work life balance
  • Safety is standard!
  • We invest in technology so you have the best tools for the job
  • Leadership has the teams back!
  • Our growing company provides many advancement opportunities
  • Everyone has what they need to make a difference
What You Will Do As A Product Support Sales Representative:
The Product Support Sales Representative identifies all prospects in an assigned territory, evaluating the resources needed to develop business relationships. They develop sales strategies, proposals, and forecasts, selling approved products and services. The Sales Representative works strategically with customers to provide solutions to meet their forklift needs in specific regards to parts, service, and rental.
Job Duties:
  • Arranges appointments with customers which include pre-arranged appointments or cold calls.
  • Consistently works toward acquiring new business by generating leads, following up on them, and networking through current customers.
  • Engages customers by adapting to their buying style, incorporating proven sales techniques and a consultative approach to effectively demonstrate.
  • Collaborates with other internal department staff members as needed, working closely with all company divisions to develop cross-selling strategies and ensure a great customer experience.
  • Maintains regular communication with the Service and Rental Departments to resolve and troubleshoot customer issues as quickly as possible.
  • Initiates and processes sales order in SAGE for part purchases.
  • Meets customer expectations for continued support and follow up after sales are final to include delivery of parts, signing of delivery report and rental contract, truck orientation, service schedules, etc.
  • Identifies equipment sale opportunities with customer base and logs information into Salesforce CRM.
  • Meets with Sales Manager to review Sales Representative Scorecard each month.
  • Attends team meetings to review department goals and strategies as required.
  • Works with Sales Manager to develop annual sales goals and works toward meeting them.
  • Consistently monitors territory by making sales calls daily.
  • Uses Salesforce CRM to track daily customer interactions.
  • Maintains professionalism on the job at all times.
  • Is reliable and punctual in reporting for work as scheduled.
  • Performs other duties of a similar nature as required.
Qualifications:
  • Bachelor’s degree in Business or related field required.
  • Two or more years of outside sales experience.
  • Valid Driver’s License and driving record acceptable to insurance company.
  • Proficiency in Microsoft Office Suite.
  • Ability to work independently and as a team
  • Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner.
  • Ability to develop relationships with customers.
  • Minimal travel outside of territory (trade shows, training).
  • Smart dress and a professional appearance.
  • Experience selling heavy equipment
About us:
Forklifts Group has been the West Coast’s trusted material handling provider since 1989, with new and used forklifts, rentals, warehouse systems, training, parts, and service. Conveniently located in Fresno, CA, Sacramento, CA, Manteca, CA, Bakersfield, CA, Santa Maria, CA, Oakland, CA, and Las Vegas, NV., our team is dedicated to finding a solution for your equipment needs with the highest level of service.
Forklifts Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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