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Product Support Sales Representative Jobs (NOW HIRING)

Dobbs Equipment

Product Support Sales Rep (PSSR)

Atlanta, GA · On-site

$19.75 - $22/hr

Dobbs Equipment is seeking an experienced Product Support Sales Rep (PSSR). This individual must be a visible, active, and recognized customer support leader throughout your area of responsibility ...

mustang

Product Support Sales Manager

Mustang, TX · On-site

Lead, coach, and develop a team of Product Support Sales Representatives. * Develop and execute strategic sales plans to achieve revenue and profitability goals. * Build and maintain strong ...

Mustang Cat

Product Support Sales Manager

Houston, TX · On-site

Lead, coach, and develop a team of Product Support Sales Representatives. * Develop and execute strategic sales plans to achieve revenue and profitability goals. * Build and maintain strong ...

Ohio Cat

Product Support Sales Manager

Broadview Heights, OH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Manages Product Support Sales Representatives and Inside Sales Representatives. * Maintains open communication between sales, parts, and service divisions. * Keeps management informed of current ...

Altorfer CAT

Product Support Sales Manager

Addison, IL

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Lead, coach, and develop Product Support Sales Representatives, Inside Sales personnel, Sales Administrators, and related support staff * Establish performance expectations and promote accountability ...

mustang

Inside Sales Representative

Mustang, TX · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Inside Sales Representative - Product Support (Houston, TX) ( Product Support Sales | Heavy Equipment Parts and Service | Inside Sales - CAT Equipment | Equipment Support Sales ) Mustang Cat is ...

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Product Support Sales Representative information

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How much do product support sales representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for product support sales representative in the United States is $23.14, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $21.88 per hour, depending on experience, location, and employer.

What is the difference between Product Support Sales Representative vs Customer Service Representative?

AspectProduct Support Sales RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; sales and technical knowledgeHigh school diploma or equivalent; strong communication skills
Work EnvironmentSales-focused, technical support, client interactionCustomer support, call centers, client interaction
Employer & Industry UsageTech, manufacturing, software companiesRetail, telecom, service industries
Search & Comparison IntentSales, technical support, product knowledgeCustomer service, support, client communication

The Product Support Sales Representative combines technical product knowledge with sales skills to support and upsell products, often working directly with clients. Customer Service Representatives primarily focus on resolving customer issues and providing support without a sales component. While both roles involve client interaction, the Product Support Sales Representative emphasizes sales and technical expertise, whereas Customer Service Representatives focus on customer satisfaction and issue resolution.

How does a product support sales representative typically collaborate with technical teams to address customer needs?

Product Support Sales Representatives often work closely with technical teams, such as engineers and service technicians, to fully understand product capabilities and troubleshoot customer issues. This collaboration ensures that the solutions offered are both technically feasible and tailored to the customer’s requirements. Representatives regularly relay customer feedback and concerns to the technical team, participate in joint meetings, and may be involved in product demonstrations or training sessions. Building strong relationships with these teams is key to delivering exceptional service and maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a product support sales representative?

To thrive as a Product Support Sales Representative, you need strong sales acumen, customer service expertise, and in-depth knowledge of the products and services you represent, often supported by a degree in business or a related field. Familiarity with CRM software, inventory management systems, and Microsoft Office Suite is typically required, and some employers may prefer certifications in sales or technical product knowledge. Exceptional communication, relationship-building, and problem-solving skills set top performers apart in this role. These skills and qualities are crucial for driving customer satisfaction, achieving sales targets, and fostering long-term client relationships.

What does a product support sales representative do?

A product support sales representative assists customers by providing technical information, troubleshooting product issues, and explaining features to help drive sales. They often work closely with sales teams and use customer relationship management (CRM) tools to manage interactions. Strong communication skills and product knowledge are essential for success in this role.
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Product Support Sales Representative jobs near you
Infographic showing various Product Support Sales Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,127 per year, or $23.1 per hour.

Product Support Sales Representative

Roland Machinery Co

Bolingbrook, IL • On-site

$75K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Roland Machinery rating

7.7

Company rating: 7.7 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

88th of 173 rated vehicle equipment hire

Job description

Roland Machinery Company is a family-owned company established in 1958. Roland Machinery is one of the Mid-West’s leading heavy equipment dealers representing more than twenty-five outstanding manufacturers of construction, municipal, industrial and forestry equipment: expanding across 5 states and 17 locations.

Responsibilities & Duties:

  • Maintains relationships with clients by providing service, support, information, and guidance
  • Maintains quality service by establishing and enforcing organization standards
  • Contributes to team effort by accomplishing related results as needed
  • Requires a close working relationship with parts, sales and service managers to ensure total customer satisfaction
  • Proper coverage of territory will require extensive travel within the territory, to develop relationships with customers and provide them with a high level of product support.

Qualifications & Skills:

  • Strong sales background and possess strong self-motivation skills
  • Outgoing and have the drive to satisfy the needs of our growing customer base
  • Heavy equipment or technical background is a plus
  • Applicants must have a valid driver's license with a clean driving record
  • Above average computer skills
  • DOT medical card required due to having a company provided vehicle that may be used to tow items from time to time.
  • Must be able to lift items up to 50lbs. without assistance.
  • Must be able to perform thorough machine inspections, which often requires climbing up, down, under and around heavy mining and construction equipment.
  • Undercarriage inspections will require a PSSR to have the ability to work at ground level and perform the inspection and take measurements.

Benefits:

  • Full time regular employees are offered:
  • Comprehensive PPO health plan, & prescription coverage with non-tobacco discount
  • Flex spending account offered
  • Dental and vision
  • up to 4% 401K employer match, and a discretionary 2% annual profit-sharing contribution
  • Paid time off, with additional 8 paid holidays
  • Company Paid Life Insurance

Roland is an Equal Opportunity Employer (EOE) in accordance with Title 44, IL Administrative Code, Subpart C, Section 750.150

What Roland Machinery employees say

Pay

Hours and flexibility

Workplace

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