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Verizon Tech Support Jobs (NOW HIRING)

MSCCN

Radio Technician / Tech Support IV

Oklahoma City, OK · On-site

$32K - $40K/yr

... a Radio Technician / Tech Support IV to support the Federal Aviation Administration (FAA) in ... Verizon, ATT, Cox, etc.) • Ability to complete climber training and safely work at heights. • ...

Glanbia

IT Operations Manager

Downers Grove, IL · On-site

$140K - $190K/yr

Collaborate with Technology Value Stream Product Owners, Technology Service Platform Owners, and Managed Service Providers t(BT, Verizon, DXC, Ergo etc) to align support services and project delivery ...

Glanbia

IT Operations Manager

Downers Grove, IL · On-site

$140K - $190K/yr

Collaborate with Technology Value Stream Product Owners, Technology Service Platform Owners, and Managed Service Providers t(BT, Verizon, DXC, Ergo etc) to align support services and project delivery ...

Blockchain.com

Senior IT Engineer

Dallas, TX · On-site

We are looking for a Senior IT Engineer to join our Operations team based in Dallas. WHAT YOU WILL ... Verizon or other ISPs is a bonus), ensuring reliable and cost-effective service delivery * Support ...

Verizon

VoIP Technical Support Engineer

Cary, NC · On-site

At Verizon, we power and empower how people live, work and play by connecting them to what brings ... Keep up-to-date with technology changes and continually expand knowledge and skill sets. Where you ...

Verizon

Enterprise Lifecycle Support

Basking Ridge, NJ · On-site

Five or more years of relevant work experience working in Enterprise Technology managing large programs or projects . * Experience in a Verizon Business Group (VBG) sales support, order management ...

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How much do verizon tech support jobs pay per year?

As of Aug 25, 2026, the average yearly pay for verizon tech support in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What is a Verizon Tech Support?

A Verizon Tech Support job involves assisting customers with technical issues related to Verizon's services, such as internet, phone, and wireless connectivity. Support representatives troubleshoot problems, guide customers through solutions, and escalate complex issues when needed. Strong communication and problem-solving skills are essential for this role.

What does a Verizon Tech Support do?

A typical day for a Verizon Tech Support team member involves responding to customer inquiries and technical issues via phone, chat, or email, diagnosing problems with network connectivity or devices, and guiding customers through solutions. You’ll often collaborate with teammates and other departments to resolve complex cases and ensure customer satisfaction. Additional responsibilities may include documenting interactions, following up on ongoing support tickets, and staying current with evolving technologies and company procedures. This fast-paced environment provides valuable hands-on technical experience and opportunities to develop customer service and troubleshooting skills.

What are the key skills and qualifications needed to thrive in Verizon Tech Support?

To thrive as a Verizon Tech Support representative, you need a solid understanding of telecommunications systems, troubleshooting methods, and customer support practices, generally demonstrated by relevant experience or education in IT or technical support. Familiarity with CRM platforms, diagnostic software, and ticketing systems is often required, and certifications like CompTIA A+ or equivalent can be advantageous. Strong communication, patience, and problem-solving skills set top candidates apart, particularly when handling complex or escalated customer issues. These abilities ensure prompt, helpful resolutions for customers and contribute to a high standard of service in a fast-paced technical environment.

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Verizon Tech Support jobs near you
Infographic showing various Verizon Tech Support job openings in the United States as of August 2026, with employment types broken down into 77% Full Time, and 23% Part Time. Highlights an 85% In-person, and 15% Remote job distribution, with an average salary of $43,480 per year, or $20.9 per hour.

IT Support Specialist

Washington, DC • On-site

NCTA - The Internet & Television Association
Telecommunications • 51 - 200 employees
Learn more about NCTA - The Internet & Television Associationexternal

Full-time

Posted 4 days ago

Job description

Description:

The IT Support Specialist serves as NCTA’s primary staff-facing technology partner and user experience advocate. As the first responder for hardware, software, and services support, the ideal candidate for this role will be energetic, personable, eager to learn, determined for success, and a stickler for details. The person in this role can expect requests for assistance via phone, e-mail, and Slack. All work performed is to be tracked in Jira tickets with accurate and timely updates. This role reports to the Vice President of Information Technology and assists the Senior Systems Administrator and Systems Administrator on tasks and projects as needed.

Requirements:
  • Provide hands-on helpdesk assistance to NCTA staff with questions pertaining to general PC or Mac usage, specific software utilization, and cloud-services functionality.
  • Develop an understanding of and familiarity with the wide variety of applications and services in use at NCTA, including Zoom, Slack, Box, Airtable, Miro, and ChatGPT, among others.
  • Deploy new computers, smartphones, and tablets. Assist in maintaining inventory of devices and services.
  • Deploy Windows laptops using Microsoft Configuration Manager and maintain them using ManageEngine.
  • Deploy and manage Mac OS computers using Mosyle.
  • Monitor software updates to Windows and Mac computers, addressing any out-of-date machines.
  • Maintain the Association’s loaner laptops by keeping loaner machines patched and functional and maintaining accurate records of loans and returns.
  • Using Tenable, conduct regular sweeps of the Association’s PCs and Macs to ensure that none are falling behind in updates or harbor vulnerabilities.
  • Assist in managing mobile device connectivity through Verizon Wireless.
  • Assist with printer installation and maintenance, including the installation of drivers, the tracking and ordering of supplies, replacement of toner, and correcting jams.
  • Maintain IT records and documentation, including hardware inventory, IT tasks scheduling and project completion, and knowledgebase/helpdesk entries, etc.
  • Prepare workstations for new hire orientation and provide new employees with day-one training on NCTA’s IT systems, services, and IT policies.
  • Provide meeting scheduling support, Zoom configurations, and conference room audio/video support.
  • Other tasks and projects as needed.


Qualifications:

  • At least two years of experience in the Information Technology field.
  • Computer hardware and software certification or equivalent experience.
  • An intimate knowledge of Windows and Microsoft Office—Word, Outlook, Excel, and PowerPoint.
  • Understanding of networking concepts, basic TCP/IP addressing, and Wi-Fi principles.
  • Familiarity with Apple MacOS and iOS, as well as the Google Android OS.
  • Ability to communicate effectively both verbally and in writing.
  • An unfailing attention to detail, dedication to accuracy, and dependable follow-through with minimum direct supervision.
  • Must be willing to work after hours as needed, often with little or no advance notice.

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