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Verizon Tech Support Jobs (NOW HIRING)

Georgia

IT Support Specialist

Atlanta, GA · On-site

$41K - $54K/yr

Job Title: IT Support Specialist Agency: Department of Early Care and Learning Job Requisition ID ... Verizon, Lenovo, and others. Tracks problems in tracking system, ensuring vendor support and ...

Jobtailor

Business Sales Account Manager

Syracuse, NY · On-site

* Deliver business solutions that support Verizon's technology evolution and help businesses connect * Consult with customers to identify business challenges and recommend tailored solutions * Prospect ...

Glanbia

IT Operations Manager

Downers Grove, IL · On-site

$140K - $190K/yr

Collaborate with Technology Value Stream Product Owners, Technology Service Platform Owners, and Managed Service Providers t(BT, Verizon, DXC, Ergo etc) to align support services and project delivery ...

Glanbia

IT Operations Manager

Downers Grove, IL · On-site

$140K - $190K/yr

Collaborate with Technology Value Stream Product Owners, Technology Service Platform Owners, and Managed Service Providers t(BT, Verizon, DXC, Ergo etc) to align support services and project delivery ...

Blockchain.com

Senior IT Engineer

Dallas, TX · On-site

We are looking for a Senior IT Engineer to join our Operations team based in Dallas. WHAT YOU WILL ... Verizon or other ISPs is a bonus), ensuring reliable and cost-effective service delivery * Support ...

Blockchain.com

Senior IT Engineer

Dallas, TX · On-site

We are looking for a Senior IT Engineer to join our Operations team based in Dallas. WHAT YOU WILL ... Verizon or other ISPs is a bonus), ensuring reliable and cost-effective service delivery * Support ...

Prudence Holdings

Senior IT Engineer

Dallas, TX · On-site

We are looking for a Senior IT Engineer to join our Operations team based in Dallas. WHAT YOU WILL ... Verizon or other ISPs is a bonus), ensuring reliable and cost-effective service delivery * Support ...

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Verizon Tech Support information

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$27K

$43.5K

$66K

How much do verizon tech support jobs pay per year?

As of Sep 14, 2026, the average yearly pay for verizon tech support in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What is a Verizon Tech Support?

A Verizon Tech Support job involves assisting customers with technical issues related to Verizon's services, such as internet, phone, and wireless connectivity. Support representatives troubleshoot problems, guide customers through solutions, and escalate complex issues when needed. Strong communication and problem-solving skills are essential for this role.

What does a Verizon Tech Support do?

A typical day for a Verizon Tech Support team member involves responding to customer inquiries and technical issues via phone, chat, or email, diagnosing problems with network connectivity or devices, and guiding customers through solutions. You’ll often collaborate with teammates and other departments to resolve complex cases and ensure customer satisfaction. Additional responsibilities may include documenting interactions, following up on ongoing support tickets, and staying current with evolving technologies and company procedures. This fast-paced environment provides valuable hands-on technical experience and opportunities to develop customer service and troubleshooting skills.

What are the key skills and qualifications needed to thrive in Verizon Tech Support?

To thrive as a Verizon Tech Support representative, you need a solid understanding of telecommunications systems, troubleshooting methods, and customer support practices, generally demonstrated by relevant experience or education in IT or technical support. Familiarity with CRM platforms, diagnostic software, and ticketing systems is often required, and certifications like CompTIA A+ or equivalent can be advantageous. Strong communication, patience, and problem-solving skills set top candidates apart, particularly when handling complex or escalated customer issues. These abilities ensure prompt, helpful resolutions for customers and contribute to a high standard of service in a fast-paced technical environment.

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Verizon Tech Support jobs near you
Infographic showing various Verizon Tech Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $43,480 per year, or $20.9 per hour.

Associate Director - Product Engineering

Basking Ridge, NJ • On-site

Verizon
IT Services • 10K+ employees
Learn more about Verizonexternal

$240K - $251K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired 3 days ago. Applications are no longer accepted.

Verizon rating

7.8

Company rating: 7.8 out of 10

Based on 526 frontline employees who took The Breakroom Quiz

Job description

When you join Verizon
You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.
What you'll be doing...
The Advanced Communications Product Delivery (ACPD) organization, part of Verizon's Technology Product Development (TPD) division, provides end-to-end engineering, architecture, and lifecycle management for a portfolio of over 50 mission-critical platforms supporting Verizon's Advanced Communications suite of wireline and wireless products. Our organization serves as the primary technical delivery team for non-IT Advanced Comms products, encompassing design, development, testing, deployment, and ongoing 2nd/3rd-level application support. We are responsible for the full lifecycle of hardware, OS, and software infrastructure, maintaining strict security and policy compliance, including PCI and SOC2.
Responsibilities include, but are not limited to the following:
  • VoIP Team Leadership: Leading and developing the team working to execute the Product Development strategy, delivering business value to Verizon's Wireline Voice over IP (VoIP), Calling and Collaboration services.
  • Platform & Application Innovation: You will be a strategic thinker, engaging your team to develop platforms and applications to support new opportunities and product offerings.
  • Cross-Functional Partnerships: Building and maintaining critical partnerships across the VBG and GNT, IT and Network organizations at any or all stages of the value proposition, ideation through post launch management, to ensure successful engagement and continuity of VoIP products and services. Driving matrixed collaboration across Product Management, HQ Planning, Maintenance Engineering, GTS, Lab, and Network Engineering teams.
  • Secure Infrastructure Roadmaps: Leveraging your team's expertise to develop strategic and secure infrastructure and product application roadmaps to achieve VBG's revenue growth and sustainment targets.
  • Portfolio & Agile Governance: Owning the VoIP Calling and Collaboration portfolio, leading the team of managers responsible for the business value delivery within the ACPD hybrid SAFe Agile development construct.
  • Cloud-Native Modernization: Modernizing the VoIP portfolio technology from legacy architecture to a cloud native ecosystem while decomposing monolithic platforms into a service oriented architecture.
  • Cybersecurity Hygiene: Maintaining acceptable cyber security hygiene for the portfolio, including awareness and appropriate responses to security incidents based on severity.
  • Upstream & Downstream Alignment: Managing peer relationships with up and down stream systems to ensure alignment, communication, and lean practices.
  • Operational Excellence & Delivery: Navigating rapidly evolving application infrastructure environments to accelerate end-to-end design, development, and market deployment. Overseeing capital expenditure planning, outline funding needs, and govern intake and planning processes in alignment with PMO standards.

What we're looking for...
You'll need to have:
  • Bachelor's degree or four or more years of work experience.
  • Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
  • Experience in DevSecOps management
  • Managed product development from ideation through to launch

Preferred Qualifications:
  • A Master's degree - ideally in Computer Science or MBA
  • Expertise in Voice over IP products and services
  • Familiarity with OpenShift, Virtualization, and Containerization architectures
  • Familiarity with Verizon's VCP platform
  • Familiarity with best-practices-based SAFe, Agile Framework
  • Convey your ideas in compelling and persuasive ways to a variety of audiences
  • Led SAFe Agile Product Development teams to achieve goals

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.
Where you'll be working
In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.
Scheduled Weekly Hours
40
Equal Employment Opportunity
Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.
Benefits and Compensation
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $133,000.00 - $255,000.00.
The annual salary range for the Colorado location(s) listed on this job requisition based on a full-time schedule is: $133,000.00 - $232,000.00.

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