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Verizon Tech Support Jobs (NOW HIRING)

Mental Health Partnerships

IT Manager

Philadelphia, PA · Hybrid

$75K - $85K/yr

Manages and negotiates vendor contracts with vendors such as Verizon Wireless, Vonage, Ricoh, Comcast, Verizon FIOS, Zayo, Tech Impact. Manages and supports MHP third party application pool including ...

amphenol

Verizon Strategic Account Manager

Dallas, TX · On-site +1

Align internally with product, engineering, and support teams to meet customer requirements ... Track competitor activity and identify new technology deployment opportunities within Verizon.

Mental Health Partnerships

IT Manager

Philadelphia, PA · On-site

$75K - $85K/yr

... Verizon FIOS, Zayo, Tech Impact. • Manages and supports MHP third party application pool including MIP, Constant Contacts, Comm100, Knowbe4, Zoom, Little Green Light, Thinkific, Bassets, Verkada ...

Mental Health Partnerships

IT Manager

Philadelphia, PA · On-site

$75K - $85K/yr

... Verizon FIOS, Zayo, Tech Impact. • Manages and supports MHP third party application pool including MIP, Constant Contacts, Comm100, Knowbe4, Zoom, Little Green Light, Thinkific, Bassets, Verkada ...

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Verizon Tech Support information

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$27K

$43.5K

$66K

How much do verizon tech support jobs pay per year?

As of Jul 13, 2026, the average yearly pay for verizon tech support in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What is a Verizon Tech Support job?

A Verizon Tech Support job involves assisting customers with technical issues related to Verizon's services, such as internet, phone, and wireless connectivity. Support representatives troubleshoot problems, guide customers through solutions, and escalate complex issues when needed. Strong communication and problem-solving skills are essential for this role.

What does a typical day look like for someone in Verizon Tech Support?

A typical day for a Verizon Tech Support team member involves responding to customer inquiries and technical issues via phone, chat, or email, diagnosing problems with network connectivity or devices, and guiding customers through solutions. You’ll often collaborate with teammates and other departments to resolve complex cases and ensure customer satisfaction. Additional responsibilities may include documenting interactions, following up on ongoing support tickets, and staying current with evolving technologies and company procedures. This fast-paced environment provides valuable hands-on technical experience and opportunities to develop customer service and troubleshooting skills.

What are the key skills and qualifications needed to thrive in the Verizon Tech Support position, and why are they important?

To thrive as a Verizon Tech Support representative, you need a solid understanding of telecommunications systems, troubleshooting methods, and customer support practices, generally demonstrated by relevant experience or education in IT or technical support. Familiarity with CRM platforms, diagnostic software, and ticketing systems is often required, and certifications like CompTIA A+ or equivalent can be advantageous. Strong communication, patience, and problem-solving skills set top candidates apart, particularly when handling complex or escalated customer issues. These abilities ensure prompt, helpful resolutions for customers and contribute to a high standard of service in a fast-paced technical environment.

More about Verizon Tech Support jobs
What cities are hiring for Verizon Tech Support jobs? Cities with the most Verizon Tech Support job openings:
What are the most commonly searched types of Verizon Tech Support jobs? The most popular types of Verizon Tech Support jobs are:
What states have the most Verizon Tech Support jobs? States with the most job openings for Verizon Tech Support jobs include:
What job categories do people searching Verizon Tech Support jobs look for? The top searched job categories for Verizon Tech Support jobs are:
Verizon Tech Support jobs near you
Infographic showing various Verizon Tech Support job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $43,480 per year, or $20.9 per hour.

Device Support Analyst Level 2

Dexian DISYS

Washington, DC • On-site

Other

Posted 28 days ago

Job description



Must be able to work 5 days on site in Washington, DC
Position Summary

We are seeking a Mobile / Windows Device Support Analyst II to deliver high-quality technical support across mobile and endpoint environments. This is a Level 2 role requiring strong troubleshooting expertise, ownership of incidents, and the ability to engage directly with clients and stakeholders.


The ideal candidate will bring hands-on mobile device experience (preferably from organizations such as Verizon, Apple, Best Buy, T-Mobile, AT&T, or similar), combined with enterprise IT support experience in fast-paced, customer-facing environments.



Key Responsibilities

  • Provide technical support and asset management for mobile devices (iOS, Android) and Windows endpoints in both walk-up and remote environments

  • Troubleshoot and resolve hardware, software, connectivity, and account-related issues

  • Manage and support mobile device management (MDM) platforms and device configurations

  • Own incidents end-to-end, from identification through resolution, ensuring timely updates and communication

  • Support asset lifecycle management, including provisioning, inventory tracking, and device retirement

  • Utilize ticketing systems (e.g., ServiceNow, Remedy) to log, track, and resolve incidents in accordance with SLAs

  • Serve as an escalation point for complex technical issues and coordinate with vendors, engineering, and product teams

  • Drive vendor escalations and ensure timely resolution of external dependencies

  • Deliver exceptional customer service, maintaining a strong focus on user experience and satisfaction

  • Assist with project coordination activities, including deployments, upgrades, and rollout initiatives

  • Prepare reports and analyze data using tools such as ServiceNow and Excel

  • Continuously develop technical knowledge and stay current with evolving mobile and endpoint technologies



Required Qualifications

  • 3-5+ years of experience in technical support, service desk, or walk-in support environments

  • Strong background supporting mobile devices (iOS/Android) and Windows systems

  • Prior customer-facing experience in mobile retail or support environments (e.g., Verizon, Apple, Best Buy, T-Mobile, AT&T, or similar strongly preferred)

  • Experience with Mobile Device Management (MDM) and endpoint support

  • Proficiency with ticketing systems such as ServiceNow, Remedy, or equivalent

  • Demonstrated ability to manage technical incidents and escalations independently

  • Solid understanding of Microsoft O365 and basic reporting (Excel)

  • Excellent written and verbal communication skills

  • Strong customer service orientation and relationship management skills



Preferred / Desired Skills

  • Experience with enterprise service management frameworks (SLAs, KPIs, XLAs)

  • Exposure to project coordination or project management activities

  • Ability to generate and interpret technical and operational reports

  • Experience working across cross-functional teams (Engineering, Product, Vendors, Business Stakeholders)



Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit .
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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