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Verizon Tech Support jobs near you
A map of the United States highlighting the number of Verizon Tech Support job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Verizon Tech Support job openings in each state, with California having the most at 2 and Alaska the least at 0.

IT Field Support Technician

Cellular Sales

Columbus, OH • On-site

Full-time

Re-posted 23 days ago

Cellular Sales rating

7.4

Company rating: 7.4 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

12th of 30 rated technology retailers

Job description

Job Summary:
Cellular Sales is seeking an IT Field Support Technician to provide primary support for hardware and software solutions in retail locations. The role involves resolving user problems, maintaining documentation, and ensuring excellent customer service through various support channels.
Responsibilities:
• Answers, evaluates, and prioritizes service requests received (but not limited to) companies ticketing system, telephone, email, and in-person.
• Assist with identifying problems and providing potential resolutions.
• Coordinates with end user on behalf of other departments. Analyze the customers needs and follow approved processes and documentation to meet expected service levels.
• Tracks issues using company approved ticketing system. Maintains historical records and related problem documentation.
• Work alongside PMO, Asset Management or any other departments to update and maintain hardware and software standards.
• Brainstorms with team members and SMEs to resolve more complex problems. Escalate issues to Staff Technician that require further technical assistance in resolution.
• Regularly communicates with team and leadership of potential trends, significant problems and individual market requests.
• Maintains up to date knowledge of company software, hardware and approved documented procedures.
• Schedules preventative maintenance on company owned vehicle.
• Escalate and schedules vendor services as necessary.
• Installation and troubleshooting of WAN/LAN, Cat 6e cabling.
• Manage and track inventory stockroom(s) for designated territory according to team standards.
• Responsible for expense records and reports for company provided procurement card.
Qualifications:
Required:
• HS diploma
• Minimum 3 years verifiable technology support
• Ability to deal with stress and changing priorities.
• Excellent organizational skills with the ability to work calmly under pressure, multi-task, and prioritize.
• Excellent interpersonal skills with the ability to work both independently and as part of a team.
• Strong troubleshooting skills
• Must possess a valid US driver's license with a clean driving history for the past 3 years.
Preferred:
• Two or four year degree
• Industry certifications a plus
• Understanding of ITIL
Company:
Cellular Sales is a people-first Verizon Authorized Retailer committed to service, growth, and genuine connection. Founded in 2020, the company is headquartered in Houston, USA, with a team of 5001-10000 employees. The company is currently Late Stage.

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