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Product Support Representative Jobs in Florida (NOW HIRING)

Kelly Tractor - Florida

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Product Support Representative

West Palm Beach, FL · On-site

$55K - $57K/yr

Product Support Representative-PSR South Florida Caterpillar dealership seeking a Product Support Representative to cover customers with construction and agricultural equipment. This position ...

Kelly Tractor - Florida

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Product Support Representative

Fort Myers, FL · On-site

$55K - $57K/yr

Product Support Representative-PSR South Florida Caterpillar dealership seeking a Product Support Representative to cover customers with construction and agricultural equipment. This position ...

Boeing

Experienced Product Support

Davie, FL · On-site

$94K - $143K/yr

Experienced Product Support Company: Boeing Distribution, Inc. Boeing Global Services, Distribution ... Work with PLM, PM, CSR, and Planners as well as the client to establish priorities & action plans

Boeing

Experienced Product Support

Davie, FL · On-site

$94K - $143K/yr

Experienced Product Support Company: Boeing Distribution, Inc. Boeing Global Services, Distribution ... Work with PLM, PM, CSR, and Planners as well as the client to establish priorities & action plans

Boeing

Experienced Product Support

Davie, FL

$94K - $143K/yr

Experienced Product Support Company: Boeing Distribution, Inc. Boeing Global Services, Distribution ... Work with PLM, PM, CSR, and Planners as well as the client to establish priorities & action plans

Coldesi, Inc.

Product Support Specialist

Tampa, FL · On-site

$35K - $70K/yr

They are intended only to describe the general nature of the job and a reasonable representation of ... Documents and troubleshoots incoming support requests; makes suggestions, attempting different ...

Outcomes Operating, Inc.

Client Support Rep

Orlando, FL · On-site

$15.50 - $20.25/hr

Client Support Rep Orlando Office - ORLANDO, FL 32809 Job Summary The Client Support Representative ... Product Knowledge * Maintain a comprehensive understanding of the company's products, programs, and ...

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Product Support Representative information

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How much do product support representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for product support representative in Florida is $15.17, according to ZipRecruiter salary data. Most workers in this role earn between $10.05 and $20.48 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a product support representative?

To thrive as a Product Support Representative, you need strong problem-solving abilities, product knowledge, and typically a background in customer service or technical support. Familiarity with CRM software, ticketing systems, and basic troubleshooting tools is often required. Excellent communication, patience, and active listening are standout soft skills for effectively addressing customer concerns. These skills ensure timely and accurate support, driving customer satisfaction and loyalty.

What skills do you need for product support representative?

A product support representative needs strong communication skills to effectively assist customers, technical knowledge related to the products they support, and problem-solving abilities to diagnose and resolve issues. Familiarity with support tools like ticketing systems and basic understanding of relevant software or hardware is also important. Customer service experience and patience are essential for handling diverse customer needs and inquiries.

How does a product support representative typically collaborate with other departments to resolve customer issues?

Product Support Representatives often work closely with engineering, product management, and quality assurance teams to address complex customer concerns. When an issue requires technical expertise or a product update, they coordinate with these departments to gather accurate information and ensure timely resolution. This cross-functional collaboration not only helps provide better solutions for customers but also allows Product Support Representatives to gain a deeper understanding of the product, contributing to their professional growth.

Is product support a stressful job?

Product Support Representatives often handle customer inquiries and troubleshoot issues, which can be stressful during high call volumes or complex problems. The job requires strong communication skills and patience, and stress levels can vary depending on workload and support environment.

What is the difference between Product Support Representative vs Customer Service Representative?

AspectProduct Support RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical knowledge often preferredHigh school diploma or equivalent; strong communication skills
Work EnvironmentTechnical support centers, call centers, online chatCall centers, retail, online support channels
Employer & Industry UsageTech companies, electronics, software firmsRetail, telecom, service industries
Common Search & ComparisonTechnical knowledge, troubleshooting, product supportCustomer interaction, issue resolution, service quality

The main difference is that Product Support Representatives focus on technical troubleshooting and resolving product-specific issues, often requiring technical knowledge. Customer Service Representatives handle general customer inquiries and support, emphasizing communication skills. Both roles are vital in customer-facing support but differ in technical complexity and focus areas.

What does a product support representative do?

A Product Support Representative assists customers by answering questions, troubleshooting issues, and providing guidance on how to use a company's products or services. They often work via phone, email, or chat to resolve problems and ensure customer satisfaction. Their role may also include documenting common issues, escalating complex problems to technical teams, and providing feedback to improve products. Effective communication and problem-solving skills are essential for this position.
What are popular job titles related to Product Support Representative jobs in Florida? For Product Support Representative jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Product Support Representative jobs in Florida look for? The top searched job categories for Product Support Representative jobs in Florida are:
What are popular job titles related to Product Support Representative jobs in FL? For Product Support Representative jobs in FL, the most frequently searched job titles are:
Product Support Representative jobs near you
Infographic showing various Product Support Representative job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $31,562 per year, or $15.2 per hour.

Product Support Representative

Kelly Tractor - Florida

West Palm Beach, FL • On-site

$55K - $57K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

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Job description

Product Support Representative-PSR                                      

South Florida Caterpillar dealership seeking a Product Support Representative to cover customers with construction and agricultural equipment. This position requires an aggressive, personable, sales-oriented individual with technical skills. Experience in equipment and agriculture machinery would be great. Individuals will visit customers, inspect equipment, and recommend parts and service. In addition, the PSR must be self-motivated, well organized, and possess a high degree of maturity and sound business sense. Maintain a presence with and call on customers that result in meeting growth targets of parts and service volume. The customer is informed and aware of all parts and service options offered by Kelly Tractor Co. Technical assistance is provided to the customer when needed. Customers are contacted on a scheduled basis. Call reporting requirements are met via Microsoft Dynamics D365 based on assigned PARs. Prepare repair estimates or quotations and work with the service department to ensure quotes are reasonable. You must be sensitive to and respond to customers’ needs. Excellent communication skills, verbal and written. Must be computer literate. Valid Florida driver license with a clean record required. The incentive package includes salary plus commission as well as a company vehicle.

Company Description

Kelly Tractor Co. serves its customers with a wide variety of machines from some of the world’s foremost manufacturers, including but not limited to: ABI Hose reels, Caterpillar, CAT Lift trucks, Genie aerial lifts, Harlo, JLG scissor lifts, Jungheinrich lift trucks, Kalmar, Mitsubishi Forklift Trucks, IMT Drill Rigs, Landpride, Link-Belt Cranes, Marden Industries, Massey Ferguson AG Tractors, Fendt Rogator, Schulte, Sullair, Sullivan Palatek, Supertrak, Terragator, Wacker Neuson, Weiler paving products and many more!
Since 1933, Kelly Tractor Co. has provided rentals, leasing, sales and servicing of all types of construction and industrial equipment to the following markets: highway and bridge building, water and sewer, land development, housing, aggregate quarries, agriculture, warehousing, seaports, marinas, and other markets.
Kelly Tractor Co. and its affiliates employ more than 500 people in South Florida and more than 150 of them provide parts and service support. The company is headquartered in a 240,000 square-foot complex in Miami, with branch locations in Davie, West Palm Beach, Clewiston, Fort Myers, Fort Pierce, Orlando (CAT/Used forklifts and Link-Belt cranes, and Mulberry (IMT drill rigs, Link-Belt Cranes).