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Remote Ticketing Systems Jobs in Florida (NOW HIRING)

MetroSys

Help Desk Technician

Tampa, FL · On-site +1

$20 - $25/hr

Provide Tier 1 technical support for end users via ticketing systems, phone, email, and remote support tools. * Troubleshoot and resolve issues related to: * Microsoft 365 applications and services

Thrive

Systems Engineer

Sarasota, FL · On-site +1

Experience with ticketing systems (e.g., ServiceNow), remote support tools (e.g., Kaseya, Ninja), and RMM platforms. * Proficiency supporting Windows 10/11, macOS fundamentals, Microsoft 365 (Outlook ...

YO AI Labs

Travel Operations Expert - Remote

Miami, FL · Remote

$50 - $70/hr

Test realistic travel workflows across booking, reservations, ticketing, and hospitality platforms ... Identify and document incorrect, inefficient, or unrealistic system outcomes. * Provide clear ...

Corestream

Implementation Manager

Tampa, FL · On-site +1

Implementation Manager Hybrid or Remote (from SE US) / Full-Time Corestream is seeking an ... Utilize ticketing systems and internal tracking tools for technical tasks. * Manage a variety of ...

i-Tech Support

Helpdesk Technician Level 2

Orlando, FL · Remote

$18.75 - $25.25/hr

Strong knowledge with our ticketing systems, remote support tools, and system monitoring tools. * Excellent communication skills, both verbal and written, with the ability to convey technical ...

ShyftOff

ASC - Agent Success Coordinator

Tampa, FL · Remote

This is a hands-on individual contributor role in a remote environment. You'll work across time ... You're comfortable navigating LMS platforms, AI QA tools, ticketing systems, and client portals-and ...

OUTCOMES OPERATING INC

Client Support Rep

Orlando, FL · Remote

$15.50 - $20.25/hr

... remote connection. The Client Support Representative will answer a high volume of calls from our ... Utilize a ticketing system to efficiently manage and track client concerns adhering to ...

OUTCOMES OPERATING INC

Client Support Rep

Orlando, FL · Remote

$15.50 - $20.25/hr

... remote connection. The Client Support Representative will answer a high volume of calls from our ... Utilize a ticketing system to efficiently manage and track client concerns adhering to ...

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Remote Ticketing Systems information

What is the difference between Remote Ticketing Systems vs Remote Customer Support Representatives?

AspectRemote Ticketing SystemsRemote Customer Support Representatives
Primary RoleManage and resolve customer support tickets using ticketing softwareProvide direct customer assistance via chat, email, or phone
Required SkillsTicket management, technical troubleshooting, communicationCustomer service, communication, problem-solving
Work EnvironmentUse of ticketing platforms, CRM tools, remote communicationDirect interaction with customers through various channels
Common CertificationsITIL, customer service certificationsCustomer service certifications, communication skills training

While Remote Ticketing Systems focus on managing and resolving support tickets through specialized software, Remote Customer Support Representatives engage directly with customers to address their issues. Both roles require strong communication skills, but ticketing roles emphasize technical troubleshooting and ticket management, whereas customer support roles prioritize direct customer interaction and service delivery.

What are popular job titles related to Remote Ticketing Systems jobs in Florida?

For Remote Ticketing Systems jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Remote Ticketing Systems jobs in Florida look for?

The top searched job categories for Remote Ticketing Systems jobs in Florida are:

What cities in Florida are hiring for Remote Ticketing Systems jobs?

Cities in Florida with the most Remote Ticketing Systems job openings:

Remote Ticketing Systems jobs near you
Infographic showing various Remote Ticketing Systems job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 10% Part Time, 4% Contract, and 1% Nights. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution.

Help Desk Technician

Tampa, FL • On-site, Remote

MetroSys
1 - 10 employees
Learn more about MetroSysexternal

$20 - $25/hr

Full-time

Posted 12 days ago

Job description

Position Overview
MetroSys is seeking a customer-focused Help Desk Technician I to provide frontline technical support for a growing and modern end-user environment. This role is responsible for supporting users across Windows, Microsoft 365, JumpCloud, and endpoint technologies while delivering exceptional customer service and timely issue resolution.
The ideal candidate has experience supporting end users in cloud-first environments and is comfortable troubleshooting common workstation, account, and productivity application issues. This position offers an excellent opportunity for someone looking to grow their IT career while gaining exposure to modern identity management and endpoint management platforms.Key Responsibilities
  • Provide Tier 1 technical support for end users via ticketing systems, phone, email, and remote support tools.
  • Troubleshoot and resolve issues related to:
    • Microsoft 365 applications and services
    • Windows 11 operating systems
    • MacBook and Dell endpoint devices
    • User account access and authentication
    • Basic endpoint and application issues
  • Administer user accounts and permissions within JumpCloud.
  • Support password resets, account provisioning, deprovisioning, and user lifecycle activities.
  • Assist with endpoint monitoring, patching, and device management through JumpCloud.
  • Support Microsoft Entra ID-connected environments and assist with identity-related troubleshooting.
  • Document incidents, requests, and resolutions within the ticketing platform.
  • Escalate complex issues to senior technical teams when appropriate.
  • Assist with workstation deployments, hardware replacements, and onboarding activities.
  • Support continuous improvement efforts related to service delivery and user experience.
Required Qualifications
  • 1-3 years of experience in a Help Desk, Service Desk, or Desktop Support role.
  • Experience supporting:
    • Microsoft 365
    • Windows 11
    • End-user devices and peripherals
  • Familiarity with:
    • User account administration
    • Password management
    • Basic identity and access management concepts
  • Strong troubleshooting and customer service skills.
  • Excellent written and verbal communication abilities.
  • Ability to prioritize and manage multiple support requests effectively.
Preferred Qualifications
  • Experience with JumpCloud for:
    • User management
    • Password administration
    • Endpoint monitoring
    • Device patching and management
  • Experience supporting MacOS and Windows environments.
  • Familiarity with Microsoft Entra ID (Azure AD).
  • Experience working with Jira Service Management or Jira ticketing systems.
  • Basic Jira administration or configuration experience is a plus.
  • Experience supporting SaaS-based business environments.

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