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Remote Ticketing Systems Jobs in Florida (NOW HIRING)

Thrive

Systems Engineer

Sarasota, FL · On-site +1

Experience with ticketing systems (e.g., ServiceNow), remote support tools (e.g., Kaseya, Ninja), and RMM platforms. * Proficiency supporting Windows 10/11, macOS fundamentals, Microsoft 365 (Outlook ...

Serve Robotics

Remote Supervision Coordinator

Miami, FL · On-site +1

$55K - $64K/yr

JOB OVERVIEW The Remote Supervision Coordinator monitors and supports Serve's autonomous delivery ... Familiarity with incident reporting or ticketing systems * Interest in robotics, autonomous systems ...

Corestream

Implementation Manager

Tampa, FL · On-site +1

Implementation Manager Hybrid or Remote (from SE US) / Full-Time Corestream is seeking an ... Utilize ticketing systems and internal tracking tools for technical tasks. * Manage a variety of ...

i-Tech Support

Helpdesk Technician Level 2

Orlando, FL · Remote

$18.75 - $25.25/hr

Strong knowledge with our ticketing systems, remote support tools, and system monitoring tools. * Excellent communication skills, both verbal and written, with the ability to convey technical ...

ShyftOff

ASC - Agent Success Coordinator

Tampa, FL · Remote

This is a hands-on individual contributor role in a remote environment. You'll work across time ... You're comfortable navigating LMS platforms, AI QA tools, ticketing systems, and client portals-and ...

OUTCOMES OPERATING INC

Client Support Rep

Orlando, FL · Remote

$15.50 - $20.25/hr

... remote connection. The Client Support Representative will answer a high volume of calls from our ... Utilize a ticketing system to efficiently manage and track client concerns adhering to ...

OUTCOMES OPERATING INC

Client Support Rep

Orlando, FL · Remote

$15.50 - $20.25/hr

... remote connection. The Client Support Representative will answer a high volume of calls from our ... Utilize a ticketing system to efficiently manage and track client concerns adhering to ...

Booz Allen Hamilton, Inc.

Help Desk Lead

Doral, FL · On-site +1

$61K - $141K/yr

... with remote desktop management, enterprise device provisioning, and IT asset tracking * Experience in ITIL service management principles, troubleshooting methodologies, and ticketing system ...

IronMountain Solutions

$16/hr

Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed ... Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office

IronMountain Solutions

$16/hr

Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed ... Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office

Andor Health

Project Manager

Orlando, FL · On-site +1

$80K - $120K/yr

... Health Systems · Implementation & Delivery Full-Time Remote / Hybrid U.S. Based Healthcare ... Ticketing & Issue Management • Submit, prioritize, and track product and technical tickets on ...

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Remote Ticketing Systems information

What is the difference between Remote Ticketing Systems vs Remote Customer Support Representatives?

AspectRemote Ticketing SystemsRemote Customer Support Representatives
Primary RoleManage and resolve customer support tickets using ticketing softwareProvide direct customer assistance via chat, email, or phone
Required SkillsTicket management, technical troubleshooting, communicationCustomer service, communication, problem-solving
Work EnvironmentUse of ticketing platforms, CRM tools, remote communicationDirect interaction with customers through various channels
Common CertificationsITIL, customer service certificationsCustomer service certifications, communication skills training

While Remote Ticketing Systems focus on managing and resolving support tickets through specialized software, Remote Customer Support Representatives engage directly with customers to address their issues. Both roles require strong communication skills, but ticketing roles emphasize technical troubleshooting and ticket management, whereas customer support roles prioritize direct customer interaction and service delivery.

What are popular job titles related to Remote Ticketing Systems jobs in Florida?

For Remote Ticketing Systems jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Remote Ticketing Systems jobs in Florida look for?

The top searched job categories for Remote Ticketing Systems jobs in Florida are:

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Cities in Florida with the most Remote Ticketing Systems job openings:

Remote Ticketing Systems jobs near you
Infographic showing various Remote Ticketing Systems job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 10% Part Time, 4% Contract, and 1% Nights. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution.

Systems Engineer

Thrive

Sarasota, FL • On-site, Remote

Full-time

Posted 18 days ago

Job description

About Us:
Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon "next generation" services help us stand out amongst our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at "a job" but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a "work hard, play hard" environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!
Position Overview:
This role provides first-contact remote technical support for network, server, and end-user systems. As the first point of contact for clients, you will be responsible for accurately creating and updating support tickets and coordinating communication with engineers when assistance is available.
Team members interact regularly with end-users across diverse computing environments and must clearly communicate technical issues to both technical and non-technical audiences. Thrive seeks individuals with strong technical aptitude, excellent verbal and written communication skills, and a desire to learn and grow across all aspects of IT while delivering world-class support.
Requirements
Responsibilities:
  • Communicate with customers via phone, email, and chat in a timely, courteous, empathetic, and professional manner, providing clear updates and case status throughout the resolution process.
  • Perform first response and initial triage of customer issues, troubleshooting single-user and system-impacting incidents and accurately documenting all actions in Thrive's tools.
  • Perform rapid analysis of workstation-level incidents, identifying root causes and applying appropriate troubleshooting methodology
  • Ask clarifying questions to fully understand client concerns and escalate issues to engineers when required due to time, complexity, or skill level.
  • Manage the daily prioritization, coding, and routing of service incidents and requests.
  • Follow Thrive's established best practices for task management
  • Set and manage client expectations throughout the troubleshooting process, maintaining a focus on both prompt resolution and world-class customer service.
  • Develop a strong understanding of Thrive products and their integration into client environments to ensure efficient and effective issue resolution.
  • Work with and document diverse client computing environments, including unfamiliar workstation, server, and network configurations, to determine the fastest path to resolution.

Required Qualifications:
  • 2-3 years of IT support experience in a help desk or service desk environment; MSP experience preferred.
  • Experience with ticketing systems (e.g., ServiceNow), remote support tools (e.g., Kaseya, Ninja), and RMM platforms.
  • Proficiency supporting Windows 10/11, macOS fundamentals, Microsoft 365 (Outlook, Teams, OneDrive), and common line-of-business applications, including Office and Outlook configuration.
  • Working knowledge of Active Directory/Entra, mobile device configuration and troubleshooting, workstation hardware, printers, and peripherals.
  • Basic networking knowledge, including TCP/IP, DNS, and DHCP.
  • Strong customer service focus with the ability to clearly communicate technical concepts to non-technical users.
  • Excellent written and verbal communication, documentation, and time-management skills.
  • Ability to work independently and collaboratively in a team environment.
  • Availability to work after hours or participate in on-call rotations as required.

Optional Qualifications:
  • Willingness to visit nearby client sites when necessary, with the understanding that on-site visits may not always be required.

Preferred Certifications:
  • CompTIA A+
  • CompTIA Network+
  • Microsoft 365 Fundamentals (MS-900)
  • ITIL Foundation (v4).

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