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Ticketing Systems Jobs (NOW HIRING)

TEAM SAN JOSE

Ticketing Representative

San Jose, CA · On-site

$23.71/hr

Assists in training new staff on the multiple ticketing systems REQUIREMENTS * High school diploma or equivalent * Previous customer service experience * Strong cash handling skills and be able to ...

Livenation

LN Concerts, Ticketing Coordinator

New York, NY

$19.75 - $25.25/hr

Ability to learn ticketing systems, reporting tools, and operational processes quickly and effectively. * Demonstrated ability to prioritize tasks, follow through on assignments, and manage ...

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How much do ticketing systems jobs pay per year?

As of Aug 21, 2026, the average yearly pay for ticketing systems in the United States is $109,527.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,500.00 and $130,000.00 per year, depending on experience, location, and employer.

What is a ticketing systems job?

A Ticketing Systems job involves managing and maintaining software used for tracking and processing customer requests, support inquiries, or event ticket sales. Professionals in this role configure, troubleshoot, and optimize ticketing platforms to ensure efficient operations. They may work in IT support, customer service, or event management, depending on the industry. Strong technical skills, problem-solving abilities, and attention to detail are essential for success in this role.

What does a ticketing systems specialist do?

Professionals working with ticketing systems typically handle incoming support requests by logging, categorizing, and prioritizing tickets, as well as communicating status updates to users or clients. They may troubleshoot technical issues, route more complex cases to specialized teams, and ensure all interactions are well-documented within the system. Collaboration with IT, customer service, and operations teams is common to resolve issues efficiently. Additionally, they often generate reports on ticket trends and use this data to help improve processes or system performance.

What are the key skills and qualifications needed to thrive in the ticketing systems position?

To excel in Ticketing Systems roles, candidates typically need strong technical aptitude, attention to detail, and experience with ticket management platforms such as Zendesk, Freshdesk, or ServiceNow. Familiarity with CRM systems, helpdesk software, ITIL practices, or supporting certifications like CompTIA IT Fundamentals can be highly advantageous. Excellent problem-solving, communication, and organizational skills help individuals stand out in these positions. These competencies are critical for efficiently managing support requests, maintaining system reliability, and ensuring positive customer experiences.

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Ticketing Systems jobs near you
Infographic showing various Ticketing Systems job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 9% Part Time, 4% Contract, and 1% Nights. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $109,527 per year, or $52.7 per hour.

Ticketing Systems and Technology Coordinator

indianapoliscolts

Indiana, PA

Full-time

Posted 23 days ago

Job description

The Indianapolis Colts are seeking a Ticketing Systems and Technology Coordinator to serve as the department's primary technical administrator and operational support leader responsible for ticketing systems administration, event configuration, fulfillment execution, inventory maintenance, reporting support, compliance administration, and ticketing technology implementation.

This position serves as the subject matter expert for all ticketing platforms and plays a critical role in supporting future ticketing technology initiatives, integrations, and platform migration projects.

HIRING MANAGER

Senior. Director, Ticket Operations and Systems

DIRECT REPORTS

N/A

 

RESPONSIBILITIES

Ticketing Systems Administration

  • Administer Ticketmaster/SeatGeek and related ticketing technologies.
  • Configure events, products, price codes, offers, and inventory structures.
  • Maintain user permissions, system settings, and ticketing configurations.
  • Troubleshoot ticketing platform issues and coordinate resolutions.

Event Builds & Inventory Support

  • Build and maintain ticketed events across all products.
  • Support season ticket, premium, group sales, parking, and special event inventory.
  • Process inventory adjustments, relocations, holds, kills, and account maintenance.
  • Ensure inventory accuracy and system integrity.

Fulfillment & Operational Support

  • Execute ticket fulfillment and distribution processes.
  • Support Membership Services, Premium Sales & Service, Ticket Sales, Marketing, and Partnerships.
  • Process ticket requests and operational support needs.
  • Assist with gameday ticketing operations and event execution.

Reporting & Compliance Administration

  • Coordinate ticketing reporting requirements.
  • Support league reporting and compliance initiatives.
  • Manage ticketing workflows and operational tracking.
  • Maintain documentation and audit support materials.

Technology & Innovation Support

  • Support ticketing platform upgrades and enhancements.
  • Participate in user acceptance testing and implementation projects.
  • Assist with future ticketing platform migration initiatives.
  • Develop training documentation and system process guides.

Secondary Ticketing & Special Programs

  • Support broker program administration.
  • Assist with inventory and pricing updates.
  • Support secondary ticketing initiatives and operational execution.

Hardware & Technology Support

  • Manage ticketing hardware inventory.
  • Support scanners, mobile devices, printers, and related ticketing equipment.
  • Coordinate deployment, maintenance, and replacement activities.

SUCCESS MEASURES

  • Event build accuracy
  • Ticket fulfillment accuracy
  • System configuration accuracy
  • Operational turnaround times
  • Reporting accuracy
  • Platform adoption support
  • Stakeholder satisfaction

 

QUALIFICATIONS

  • 3–5 years of ticketing operations experience.
  • Strong Ticketmaster/Archtics experience preferred.
  • Experience with event builds, inventory administration, and ticket fulfillment.
  • Strong technical aptitude and troubleshooting skills.
  • Experience supporting software implementations or system upgrades preferred.
  • Excellent organizational and project management skills.

Responsibilities and qualifications may change at any time with or without notice.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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