The Assistant Director of Ticketing Operations & Systems will oversee the design and improvement of ticketing processes and systems, ensuring an exceptional patron experience and supporting the ...
The Assistant Director of Ticketing Operations & Systems will oversee the design and improvement of ticketing processes and systems, ensuring an exceptional patron experience and supporting the ...
Primary Function The Assistant Director of Ticketing Operations & Systems is responsible for the strategic design, documentation, and continuous improvement of all ticketing processes, procedures ...
Primary Function The Assistant Director of Ticketing Operations & Systems is responsible for the strategic design, documentation, and continuous improvement of all ticketing processes, procedures ...
Primary Function The Assistant Director of Ticketing Operations & Systems is responsible for the strategic design, documentation, and continuous improvement of all ticketing processes, procedures ...
Primary Function The Assistant Director of Ticketing Operations & Systems is responsible for the strategic design, documentation, and continuous improvement of all ticketing processes, procedures ...
Primary Function The Assistant Director of Ticketing Operations & Systems is responsible for the strategic design, documentation, and continuous improvement of all ticketing processes, procedures ...
Primary Function The Assistant Director of Ticketing Operations & Systems is responsible for the strategic design, documentation, and continuous improvement of all ticketing processes, procedures ...
Document deployment activities and issues in ticketing systems. * Complete deployment checklists and records. * Logistics Support: * Coordinate hardware movement between campus locations. * Support ...
Document deployment activities and issues in ticketing systems. * Complete deployment checklists and records. * Logistics Support: * Coordinate hardware movement between campus locations. * Support ...
OT Support Operator (Second Shift) - Factory Systems
Ashville, OH · On-site
$86K - $112K/yr
Document deployment activities and issues in ticketing systems. * Complete deployment checklists and records. * Logistics Support: * Coordinate hardware movement between campus locations. * Support ...
OT Support Operator (Second Shift) - Factory Systems
Ashville, OH · On-site
$86K - $112K/yr
Document deployment activities and issues in ticketing systems. * Complete deployment checklists and records. * Logistics Support: * Coordinate hardware movement between campus locations. * Support ...
Pull and consolidate reporting across payroll, workforce management, and ticketing systems into a usable format * Configure and run native platform reports, learning the reporting structure and its ...
Pull and consolidate reporting across payroll, workforce management, and ticketing systems into a usable format * Configure and run native platform reports, learning the reporting structure and its ...
Badging Access Control Lead
Ashville, OH · On-site
Process all physical access requests using the enterprise ticketing system. * Manage and maintain visitor access within the enterprise visitor management system. * Maintain appropriate site supply ...
Badging Access Control Lead
Ashville, OH · On-site
Process all physical access requests using the enterprise ticketing system. * Manage and maintain visitor access within the enterprise visitor management system. * Maintain appropriate site supply ...
Systems Administrator
Raymond, OH · Hybrid
$30 - $58/hr
ITSM workflows and ticketing systems * Operational monitoring and troubleshooting * Strong organizational skills with exceptional attention to detail. * Ability to manage multiple priorities and ...
Systems Administrator
Raymond, OH · Hybrid
$30 - $58/hr
ITSM workflows and ticketing systems * Operational monitoring and troubleshooting * Strong organizational skills with exceptional attention to detail. * Ability to manage multiple priorities and ...
Manager Ticketing Services
Columbus, OH · On-site
Manager Ticketing Services Department:Athletics | Ticket Office The Manager, Ticketing Services ... Maintains automated phone and chat messaging systems, customer service knowledge resources, and ...
Manager Ticketing Services
Columbus, OH · On-site
Manager Ticketing Services Department:Athletics | Ticket Office The Manager, Ticketing Services ... Maintains automated phone and chat messaging systems, customer service knowledge resources, and ...
Badging Access Control Lead
Ashville, OH · On-site
$126K - $167K/yr
Process all physical access requests using the enterprise ticketing system. * Manage and maintain visitor access within the enterprise visitor management system. * Maintain appropriate site supply ...
Badging Access Control Lead
Ashville, OH · On-site
$126K - $167K/yr
Process all physical access requests using the enterprise ticketing system. * Manage and maintain visitor access within the enterprise visitor management system. * Maintain appropriate site supply ...
Badging Access Control Lead with Security Clearance
Ashville, OH · On-site
$126K - $167K/yr
Process all physical access requests using the enterprise ticketing system. * Manage and maintain visitor access within the enterprise visitor management system. * Maintain appropriate site supply ...
Badging Access Control Lead with Security Clearance
Ashville, OH · On-site
$126K - $167K/yr
Process all physical access requests using the enterprise ticketing system. * Manage and maintain visitor access within the enterprise visitor management system. * Maintain appropriate site supply ...
Experience with ticketing systems a strong plus Technical Skill Requirements * Strong experience working with cloud service platforms, including Azure and Microsoft 365 (tenant management and ...
Experience with ticketing systems a strong plus Technical Skill Requirements * Strong experience working with cloud service platforms, including Azure and Microsoft 365 (tenant management and ...
Desktop Support Technician
Groveport, OH · On-site
$19.25 - $24.50/hr
Experience with ticketing systems. * Familiarity with Active Directory, Microsoft Intune, or endpoint management tools. * Experience supporting laptops, desktops, mobile devices, and printers.
Desktop Support Technician
Groveport, OH · On-site
$19.25 - $24.50/hr
Experience with ticketing systems. * Familiarity with Active Directory, Microsoft Intune, or endpoint management tools. * Experience supporting laptops, desktops, mobile devices, and printers.
Desktop Support Technician
Columbus, OH · On-site
$19.50 - $24.75/hr
Experience with ticketing systems. * Familiarity with Active Directory, Microsoft Intune, or endpoint management tools. * Experience supporting laptops, desktops, mobile devices, and printers.
Desktop Support Technician
Columbus, OH · On-site
$19.50 - $24.75/hr
Experience with ticketing systems. * Familiarity with Active Directory, Microsoft Intune, or endpoint management tools. * Experience supporting laptops, desktops, mobile devices, and printers.
IT Help Desk Specialist
$80K - $110K/hr
Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system. Escalate complex technical issues to higher-level support, application teams, or IT ...
Quick apply
IT Help Desk Specialist
$80K - $110K/hr
Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system. Escalate complex technical issues to higher-level support, application teams, or IT ...
IT Helpdesk Support
$17 - $25/hr
Document and track all support requests and resolutions in the ticketing system. * Perform remote or on-site installations, upgrades, and repairs of hardware and software. * Assist with user account ...
IT Helpdesk Support
$17 - $25/hr
Document and track all support requests and resolutions in the ticketing system. * Perform remote or on-site installations, upgrades, and repairs of hardware and software. * Assist with user account ...
IT Helpdesk Support
Dublin, OH · On-site
$17 - $25/hr
Document and track all support requests and resolutions in the ticketing system. * Perform remote or on-site installations, upgrades, and repairs of hardware and software. * Assist with user account ...
IT Helpdesk Support
Dublin, OH · On-site
$17 - $25/hr
Document and track all support requests and resolutions in the ticketing system. * Perform remote or on-site installations, upgrades, and repairs of hardware and software. * Assist with user account ...
IT Helpdesk Support
$17 - $25/hr
Document and track all support requests and resolutions in the ticketing system. * Perform remote or on-site installations, upgrades, and repairs of hardware and software. * Assist with user account ...
Quick apply
IT Helpdesk Support
$17 - $25/hr
Document and track all support requests and resolutions in the ticketing system. * Perform remote or on-site installations, upgrades, and repairs of hardware and software. * Assist with user account ...
Customer Service Specialist
Columbus, OH · On-site
$59K - $66K/yr
Respond promptly and professionally to customer inquiries via phone, email, and internal ticketing systems * Resolve customer concerns and issues with accuracy and efficiency * Maintain a thorough ...
Customer Service Specialist
Columbus, OH · On-site
$59K - $66K/yr
Respond promptly and professionally to customer inquiries via phone, email, and internal ticketing systems * Resolve customer concerns and issues with accuracy and efficiency * Maintain a thorough ...
Ticketing Systems information
See salary details
$43K - $54.2K
2% of jobs
$54.2K - $65.5K
4% of jobs
$65.5K - $76.7K
13% of jobs
$81.6K is the 25th percentile. Wages below this are outliers.
$76.7K - $87.9K
14% of jobs
$87.9K - $99.1K
11% of jobs
The median wage is $105.2K / yr.
$99.1K - $110.4K
13% of jobs
$110.4K - $121.6K
14% of jobs
$126.9K is the 75th percentile. Wages above this are outliers.
$121.6K - $132.8K
12% of jobs
$132.8K - $144K
8% of jobs
$144K - $155.3K
6% of jobs
$155.3K - $166.5K
4% of jobs
$43K
$109.5K
$166.5K
How much do ticketing systems jobs pay per year?
As of Sep 1, 2026, the average yearly pay for ticketing systems in the United States is $109,527.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,500.00 and $130,000.00 per year, depending on experience, location, and employer.
What are popular job titles related to Ticketing Systems jobs?
For Ticketing Systems jobs, the most frequently searched job titles are:
- Assistant Shopify System Administrator
- Vmware View Administrator
- Senior Systems Administrator
- Onbase System Administrator
- Freelance Endpoint System Administrator
- Evening Microsoft Intune Endpoint Administrator
- Entry Level Firewall Administrator
- Entry Level Microsoft Intune Endpoint Administrator
- Part Time Systems Administrator
- Junior System Admin
What job categories do people searching Ticketing Systems jobs look for?
The top searched job categories for Ticketing Systems jobs are:
What cities are hiring for Ticketing Systems jobs?
Cities with the most Ticketing Systems job openings:
What states have the most Ticketing Systems jobs?
States with the most job openings for Ticketing Systems jobs include:
What are the most commonly searched types of Ticketing Systems jobs?
The most popular types of Ticketing Systems jobs are:
Assistant Director, Ticketing Operations & Systems
Columbus, OH • On-site
Full-time
Re-posted 22 days ago
Job description
Job Summary:
The Columbus Association for the Performing Arts (CAPA) is a vital part of the cultural landscape in Central Ohio, dedicated to enhancing lives through the performing arts. The Assistant Director of Ticketing Operations & Systems will oversee the design and improvement of ticketing processes and systems, ensuring an exceptional patron experience and supporting the migration to a new ticketing system.
Responsibilities:
• Design, document, and implement standardized ticketing workflows and procedures across all CAPA events
• Evaluate current operations and identify opportunities to improve efficiency, accuracy, and service delivery
• Develop and maintain comprehensive process documentation, SOPs, and operational playbooks
• Ensure consistency in ticketing practices across departments and venues
• Serve as a primary internal resource for Tessitura functionality and best practices
• Configure and maintain system builds including events, pricing, scaling, holds, packages, and promotions
• Establish quality control protocols for event builds, on-sales, and system outputs
• Partner with IT and external vendors to support integrations, data integrity, and system optimization
• Support the Director of Ticketing in executing CAPA’s Broadway ticketing transition strategy
• Lead process mapping, workflow design, and documentation for the new system environment
• Assist with system configuration, testing, and user acceptance processes
• Coordinate staff training and ensure organizational readiness for transition
• Identify risks and operational gaps and recommend solutions
• Partner with Marketing to ensure accurate setup and execution of campaigns, promotions, and offers
• Collaborate with Development on ticketing needs related to donor benefits and access
• Work with Finance to ensure proper reporting, reconciliation, and compliance
• Support Guest Services and Box Office teams with tools, processes, and issue resolution
• Develop and deliver training materials and sessions for ticketing staff and internal stakeholders
• Serve as an escalation point for complex ticketing and system issues
• Promote adherence to established procedures and best practices
• Develop and maintain standardized reporting tools and dashboards
• Monitor ticketing performance, operational efficiency, and system usage
• Analyze data to inform process improvements and support decision-making
Qualifications:
Required:
• Strong working knowledge of Tessitura or similar ticketing/CRM systems required; experience with Ticketmaster preferred
• Demonstrated ability to design and implement operational processes and systems
• Strong analytical skills and attention to detail
• Excellent project management and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong written and verbal communication skills
• Proficiency in standard office software applications
• Bachelor’s degree in Arts Administration, Business, or related field required
• Typically, 4–6 years of ticketing operations experience, preferably in performing arts or live entertainment, is needed to have sufficient experience and judgement to perform a role of this size and complexity.
• Commitment to providing excellent customer service to internal and external stakeholders
• Ability to work evenings, weekends, and holidays as required
• Participation in on-sale and high-demand ticketing events
• Successful completion of background check
• Ability to lift up to 40 lbs. on occasion
• Ability to work in multiple venue and office environments
Preferred:
• Experience supporting system implementations or migrations strongly preferred
Company:
CAPA enriches lives by cultivating and nurturing the arts, spreading an appreciation that can be felt in hearts, minds and the economy of our communities. Founded in 1969, the company is headquartered in Columbus, USA, with a team of 51-200 employees. The company is currently Growth Stage.
The Columbus Association for the Performing Arts (CAPA) is a vital part of the cultural landscape in Central Ohio, dedicated to enhancing lives through the performing arts. The Assistant Director of Ticketing Operations & Systems will oversee the design and improvement of ticketing processes and systems, ensuring an exceptional patron experience and supporting the migration to a new ticketing system.
Responsibilities:
• Design, document, and implement standardized ticketing workflows and procedures across all CAPA events
• Evaluate current operations and identify opportunities to improve efficiency, accuracy, and service delivery
• Develop and maintain comprehensive process documentation, SOPs, and operational playbooks
• Ensure consistency in ticketing practices across departments and venues
• Serve as a primary internal resource for Tessitura functionality and best practices
• Configure and maintain system builds including events, pricing, scaling, holds, packages, and promotions
• Establish quality control protocols for event builds, on-sales, and system outputs
• Partner with IT and external vendors to support integrations, data integrity, and system optimization
• Support the Director of Ticketing in executing CAPA’s Broadway ticketing transition strategy
• Lead process mapping, workflow design, and documentation for the new system environment
• Assist with system configuration, testing, and user acceptance processes
• Coordinate staff training and ensure organizational readiness for transition
• Identify risks and operational gaps and recommend solutions
• Partner with Marketing to ensure accurate setup and execution of campaigns, promotions, and offers
• Collaborate with Development on ticketing needs related to donor benefits and access
• Work with Finance to ensure proper reporting, reconciliation, and compliance
• Support Guest Services and Box Office teams with tools, processes, and issue resolution
• Develop and deliver training materials and sessions for ticketing staff and internal stakeholders
• Serve as an escalation point for complex ticketing and system issues
• Promote adherence to established procedures and best practices
• Develop and maintain standardized reporting tools and dashboards
• Monitor ticketing performance, operational efficiency, and system usage
• Analyze data to inform process improvements and support decision-making
Qualifications:
Required:
• Strong working knowledge of Tessitura or similar ticketing/CRM systems required; experience with Ticketmaster preferred
• Demonstrated ability to design and implement operational processes and systems
• Strong analytical skills and attention to detail
• Excellent project management and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong written and verbal communication skills
• Proficiency in standard office software applications
• Bachelor’s degree in Arts Administration, Business, or related field required
• Typically, 4–6 years of ticketing operations experience, preferably in performing arts or live entertainment, is needed to have sufficient experience and judgement to perform a role of this size and complexity.
• Commitment to providing excellent customer service to internal and external stakeholders
• Ability to work evenings, weekends, and holidays as required
• Participation in on-sale and high-demand ticketing events
• Successful completion of background check
• Ability to lift up to 40 lbs. on occasion
• Ability to work in multiple venue and office environments
Preferred:
• Experience supporting system implementations or migrations strongly preferred
Company:
CAPA enriches lives by cultivating and nurturing the arts, spreading an appreciation that can be felt in hearts, minds and the economy of our communities. Founded in 1969, the company is headquartered in Columbus, USA, with a team of 51-200 employees. The company is currently Growth Stage.