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Ticketing Systems Jobs in Georgia (NOW HIRING)

Ticket Evolution

Ticketing Operations Specialist

Atlanta, GA · On-site

$49K - $66K/yr

Utilize all primary ticketing systems (Ticketmaster, SeatGeek, AXS, etc) to deliver tickets to buyers * Process end-customers in both the purchasing and fulfillment of ticket orders (digital, print ...

Victory Live

Ticketing Operations Specialist

Atlanta, GA · On-site

$49K - $66K/yr

Utilize all primary ticketing systems (Ticketmaster, SeatGeek, AXS, etc) to deliver tickets to buyers * Process end-customers in both the purchasing and fulfillment of ticket orders (digital, print ...

Victory Live

Ticketing Operations Specialist

Atlanta, GA · On-site

$49K - $66K/yr

Utilize all primary ticketing systems (Ticketmaster, SeatGeek, AXS, etc) to deliver tickets to buyers * Process end-customers in both the purchasing and fulfillment of ticket orders (digital, print ...

Ticket Evolution

Ticketing Operations Specialist

Atlanta, GA · On-site

$49K - $66K/yr

Utilize all primary ticketing systems (Ticketmaster, SeatGeek, AXS, etc) to deliver tickets to buyers * Process end-customers in both the purchasing and fulfillment of ticket orders (digital, print ...

Allied Staffing

Be Seen First

Tier 1 Customer Service

Atlanta, GA · On-site

$20/hr

Working within a team of 11-20 members, this position utilizes helpdesk ticketing systems, live chat platforms, CRM software, and phone systems to ensure an excellent customer experience. The ...

Fetch Staffing Solutions

IT Generalist

Conyers, GA · On-site

$23 - $25/hr

Effective skills in the use of ticketing systems to track and document incidents in any ITSM Tools. * Highly detailed and processoriented with advanced troubleshooting, incident resolution, and ...

AMB Sports + Entertainment

Ticket Attendant

Atlanta, GA · On-site

$14.50 - $17.25/hr

Efficiently operate Ticketmaster ticketing systems including assisting with mobile app, troubleshoot ticketing issues from the Gates * Able to prioritize ticketing issues with courtesy and ...

Doeren Mayhew

IT Senior Associate

Duluth, GA · On-site

... via ticketing systems, phone, email, and in-person interactions while meeting established SLAs. • Install and maintain computer systems and software on laptops and PCs. • Document technical ...

authority

Payment Operations Specialist

Atlanta, GA · On-site

$49K - $66K/yr

Monitor, log, and track support tickets using internal CRM and ticketing systems * Escalate issues appropriately while ensuring clear and timely communication to internal teams and franchisees

authority

Payment Operations Specialist

Atlanta, GA · On-site

$49K - $66K/yr

Monitor, log, and track support tickets using internal CRM and ticketing systems * Escalate issues appropriately while ensuring clear and timely communication to internal teams and franchisees

OVME

Systems Support Lead (Remote)

Atlanta, GA · On-site +1

Maintain working knowledge of Zenoti and POS system updates to proactively flag issues before they affect studio operations. 3. Ticketing & Invoice Support * Own the day-to-day help desk ticket queue ...

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Ticketing Systems information

What is a ticketing systems job?

A Ticketing Systems job involves managing and maintaining software used for tracking and processing customer requests, support inquiries, or event ticket sales. Professionals in this role configure, troubleshoot, and optimize ticketing platforms to ensure efficient operations. They may work in IT support, customer service, or event management, depending on the industry. Strong technical skills, problem-solving abilities, and attention to detail are essential for success in this role.

What does a ticketing systems specialist do?

Professionals working with ticketing systems typically handle incoming support requests by logging, categorizing, and prioritizing tickets, as well as communicating status updates to users or clients. They may troubleshoot technical issues, route more complex cases to specialized teams, and ensure all interactions are well-documented within the system. Collaboration with IT, customer service, and operations teams is common to resolve issues efficiently. Additionally, they often generate reports on ticket trends and use this data to help improve processes or system performance.

What are the key skills and qualifications needed to thrive in the ticketing systems position?

To excel in Ticketing Systems roles, candidates typically need strong technical aptitude, attention to detail, and experience with ticket management platforms such as Zendesk, Freshdesk, or ServiceNow. Familiarity with CRM systems, helpdesk software, ITIL practices, or supporting certifications like CompTIA IT Fundamentals can be highly advantageous. Excellent problem-solving, communication, and organizational skills help individuals stand out in these positions. These competencies are critical for efficiently managing support requests, maintaining system reliability, and ensuring positive customer experiences.

What are popular job titles related to Ticketing Systems jobs in Georgia? For Ticketing Systems jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Ticketing Systems jobs in Georgia look for? The top searched job categories for Ticketing Systems jobs in Georgia are:
What cities in Georgia are hiring for Ticketing Systems jobs? Cities in Georgia with the most Ticketing Systems job openings:
Ticketing Systems jobs near you
Infographic showing various Ticketing Systems job openings in Georgia as of July 2026, with employment types broken down into 85% Full Time, 10% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution.

Ticketing Operations Specialist

Victory Live, Inc.

Atlanta, GA • On-site

$49K - $66K/yr

Other

Re-posted 15 days ago

Job description

Victory Live Ticket Fulfillment Manager

Victory Live is a private equity-backed technology company aimed at maximizing distribution and yield for live event ticket inventory. We provide an end-to-end software platform for the live ticketing industry, managing thousands of sports, theater, and live music event tickets on behalf of artists, promoters, teams, venues, and professional resellers.

This role is responsible for managing the day-to-day ticket fulfillment process. The role supports our Partners, Travel Agents, and Customers via phone and email, and provides technical assistance related to various API integrations with partner and automation platforms. This position combines customer service, operational support, and system management. The ideal candidate thrives in a high-volume, time-sensitive environment and delivers exceptional service. This is a full-time, non-exempt position reporting to the Operations Coordinator. The role is 100% in-office at our Buckhead, Atlanta location and requires evening and weekend availability.

Responsibilities
  • Execute daily fulfillment processes and protocols
  • Utilize all primary ticketing systems (Ticketmaster, SeatGeek, AXS, etc) to deliver tickets to buyers
  • Process end-customers in both the purchasing and fulfillment of ticket orders (digital, print, and physical) for concerts, festivals, sports, theater, and other live events in accordance with event and client-specific protocols
  • Apply marketplace policies to orders, and handle claims protocols for all buyers reporting order issues
  • Understand the unique (Ticket Evolution) service offerings
  • Support the concierge/travel department to source and quote inventory to convert sales
  • Prioritize and respond to e-mails and phone calls in a fast-paced environment
  • Assist our Clients with a variety of requests, including researching and resolving common issues
  • Escalate client requests to appropriate teams or individuals when necessary
  • Build sustainable, trusting relationships with our Clients through open and interactive communication
  • Follow up on client requests to reach a satisfactory resolution
  • Leverage software to complete client requests
  • Collaborate with peers across all departments to improve the overall Member experience
  • Meet or exceed department standards for quality of service
Requirements
  • Proficiency with Microsoft Office Suite and Google Workspace (Chrome, Gmail, Google Docs, Google Sheets)
  • Strong verbal and written communication skills
  • Excellent organizational, administrative, and interpersonal skills
  • Comfortable working in a collaborative team environment
  • Able to prioritize multiple tasks with minimal guidance and proactively identify and resolve issues
  • Able to quickly learn and effectively utilize new software
  • Ability to conduct quick, thorough research to troubleshoot errors
  • Professional demeanor; able to perform well in high-pressure situations
  • Strong problem-solving, research, and analytical capabilities
  • Flexibility to work nights and weekends as needed to meet business demands

Preferred Qualifications

  • Bachelor's degree from an accredited institution
  • Experience working in primary or secondary ticketing platforms or box office operations

Victory Live is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, Veteran status, or another other characteristic protected by state, local or federal law.

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