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Remote Ticketing Systems Jobs Near Me

BravoTech

IT Service Desk II

Columbus, OH · On-site +1

Experience using IT service management (ITSM) platforms and ticketing systems. * Proven ability to troubleshoot hardware, software, network, and remote connectivity issues. * Excellent customer ...

Forward Air

Desktop Support Technician

Columbus, OH

$19.50 - $24.75/hr

Provide onsite and remote support for hardware, software, and peripheral issues. * Deploy ... Experience with ticketing systems. * Familiarity with Active Directory, Microsoft Intune, or ...

New

American Freight

IT Helpdesk Support

Dublin, OH

$17 - $25/hr

Document and track all support requests and resolutions in the ticketing system. * Perform remote or on-site installations, upgrades, and repairs of hardware and software. * Assist with user account ...

American Freight

IT Helpdesk Support

Dublin, OH · On-site

$17 - $25/hr

Document and track all support requests and resolutions in the ticketing system. * Perform remote or on-site installations, upgrades, and repairs of hardware and software. * Assist with user account ...

Revel Staffing

IT Help Desk Specialist

Columbus, OH · On-site

$80K - $110K/hr

Familiarity with ticketing systems, remote support tools, and IT documentation processes. Ideal Candidate The ideal candidate is a dependable, service-oriented IT professional who enjoys helping ...

New

Brooksource

Service Desk Analyst

Dublin, OH · On-site

$18 - $20/hr

Service Desk Analyst Remote Compensation: $20 per hour ABOUT THE ROLE Our client, is seeking ... Document issues and resolutions within the ticketing system WHAT YOU BRING * 2+ years of experience ...

ComResource

System Administrator

Columbus, OH · Hybrid

Provide support and assistance through ticketing and support solutions, addressing user inquiries and technical issues promptly. * Monitor and manage systems remotely, utilizing remote monitoring and ...

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How much do remote ticketing systems jobs pay per year?

As of Aug 7, 2026, the average yearly pay for remote ticketing systems in the United States is $68,438.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $85,000.00 per year, depending on experience, location, and employer.
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Remote Ticketing Systems jobs near you
A map of the United States highlighting the number of Remote Ticketing Systems job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Remote Ticketing Systems job openings in each state, with California having the most at 2 and Hawaii the least at 0.

IT Service Desk II

BravoTech

Columbus, OH • On-site, Remote

Full-time

Posted 8 days ago

Job description


IT Service Desk Support SpecialistDeliver Exceptional IT Support That Keeps Business Moving
We're looking for a customer-focused IT Service Desk Support Specialist to provide remote technical support for a growing organization. In this role, you'll resolve IT incidents, troubleshoot hardware and software issues, and collaborate with field support teams to deliver outstanding service. While the position is primarily remote, occasional on-site support may be required for hands-on technical assistance.
Location: Remote (Candidates must reside within commuting distance of the Central Ohio area.)
Key Responsibilities
  • Provide technical support to end users via phone, email, and chat.
  • Diagnose and resolve hardware, software, network, and connectivity issues remotely.
  • Escalate complex issues to Field Support or specialized IT teams while ensuring smooth handoffs.
  • Deliver occasional on-site support for technical issues requiring physical presence.
  • Document incidents, service requests, and resolutions within the IT ticketing system.
  • Keep users informed with timely updates throughout the support process.
  • Assist with software deployments, system updates, and IT asset management.
  • Identify recurring issues and recommend process improvements and long-term solutions.
  • Create and maintain knowledge base documentation.
  • Follow ITIL best practices and contribute to continuous improvement initiatives.
  • Support business continuity and disaster recovery testing activities.
Required Qualifications
  • Experience providing IT Service Desk or Help Desk support in a fast-paced environment.
  • Strong knowledge of Windows 10/11, Microsoft 365, Azure Active Directory, and on-premises Active Directory.
  • Experience using IT service management (ITSM) platforms and ticketing systems.
  • Proven ability to troubleshoot hardware, software, network, and remote connectivity issues.
  • Excellent customer service, communication, and problem-solving skills.
  • Ability to manage multiple priorities while maintaining a high level of service.
  • Ability to explain technical concepts clearly to non-technical users.
  • Must reside within normal commuting distance of the Central Ohio area for occasional on-site support.
Preferred Qualifications
  • Experience working in an ITIL-based support environment.
  • Experience with endpoint software deployment and IT asset management.
  • Knowledge of business continuity or disaster recovery processes.
  • Experience identifying trends and recommending service improvements.
Why Join Us
  • Work primarily from home while supporting a collaborative IT organization.
  • Be part of a team dedicated to delivering exceptional customer service.
  • Gain exposure to a broad range of enterprise technologies and support environments.
  • Contribute to process improvements that enhance the end-user experience.
Apply Today
If you're passionate about technology, enjoy solving technical challenges, and thrive in a customer-focused environment, we'd love to hear from you. Apply today and help deliver reliable IT support that keeps our business running smoothly.
Meet Your Recruiter
Andrea Lee
Text me about this job - 972-419-1609
Please include your name and Job Title in your Text.
Thanks!
  • 972-419-1609
  • ALee@BravoTech.com

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