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Remote Ticketing Systems Jobs in California (NOW HIRING)

Mendocino Farms

IT HELP DESK TECHNICIAN

El Segundo, CA · On-site +1

$50K - $68K/yr

Log, triage and prioritize incidents in the Zendesk ticketing system, track to resolution and document root causes or recurring issues. * Perform remote diagnostics and in-person support as needed ...

TTEC

$22 - $30.25/hr

Provide Tier 1 and Tier 2 technical support using phone, ticketing systems, and chat tools ... LI-remote Location/Division Glasgow, United Kingdom Job Requisition 04BO5 Apply now Save jobSaved ...

Qcells

IT Help Desk Lead

San Francisco, CA · On-site +1

$106K - $117K/yr

Own Tier 1 ticketing and desktop support for all U.S. offices, including remote IT support ... Drive adoption of an upgraded IT ticketing system * Stand up IT asset tracking and management ...

Qcells

IT Help Desk Lead

Irvine, CA · On-site +1

$106K - $117K/yr

Own Tier 1 ticketing and desktop support for all U.S. offices, including remote IT support ... Drive adoption of an upgraded IT ticketing system * Stand up IT asset tracking and management ...

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Remote Ticketing Systems information

What is the difference between Remote Ticketing Systems vs Remote Customer Support Representatives?

AspectRemote Ticketing SystemsRemote Customer Support Representatives
Primary RoleManage and resolve customer support tickets using ticketing softwareProvide direct customer assistance via chat, email, or phone
Required SkillsTicket management, technical troubleshooting, communicationCustomer service, communication, problem-solving
Work EnvironmentUse of ticketing platforms, CRM tools, remote communicationDirect interaction with customers through various channels
Common CertificationsITIL, customer service certificationsCustomer service certifications, communication skills training

While Remote Ticketing Systems focus on managing and resolving support tickets through specialized software, Remote Customer Support Representatives engage directly with customers to address their issues. Both roles require strong communication skills, but ticketing roles emphasize technical troubleshooting and ticket management, whereas customer support roles prioritize direct customer interaction and service delivery.

What are popular job titles related to Remote Ticketing Systems jobs in California? For Remote Ticketing Systems jobs in California, the most frequently searched job titles are:
What job categories do people searching Remote Ticketing Systems jobs in California look for? The top searched job categories for Remote Ticketing Systems jobs in California are:
What cities in California are hiring for Remote Ticketing Systems jobs? Cities in California with the most Remote Ticketing Systems job openings:
Remote Ticketing Systems jobs near you
Infographic showing various Remote Ticketing Systems job openings in California as of August 2026, with employment types broken down into 85% Full Time, 9% Part Time, 5% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Customer Service Representative (Remote)

Biocide Systems

Los Angeles, CA • Remote

$17 - $22/hr

Full-time, Part-time

Medical, Retirement, PTO

Posted 3 days ago

New

Job description

Job Description

Job Summary

The Customer Service Representative (CSR) is responsible for providing timely, professional, and accurate support to customers by resolving inquiries, addressing concerns, and ensuring a positive customer experience. This role serves as a key point of contact between the company and its customers and plays an essential role in customer retention and satisfaction.

Key Responsibilities

Respond to customer inquiries via phone, email, chat, or ticketing system in a courteous and professional manner.

Resolve customer issues efficiently while following company policies and procedures.

Accurately document customer interactions, issues, and resolutions in internal systems.

Escalate complex or unresolved issues to appropriate teams or management when necessary.

Maintain a strong understanding of company products, services, and processes.

Meet or exceed service level expectations, including response time and quality standards.

Collaborate with internal teams (Sales, Operations, Product, etc.) to improve customer experience.

Identify recurring issues and provide feedback to leadership for continuous improvement.

Required Qualifications

High school diploma or equivalent (associate's or bachelor's degree preferred)

1+ year of customer service or related experience (call center or support environment preferred)

Strong verbal and written communication skills

Ability to handle customer concerns calmly and professionally

Basic computer proficiency and comfort learning new systems

Strong organizational skills and attention to detail.

Preferred Skills

Experience using CRM or ticketing systems (e.g., Zendesk, Salesforce, Freshdesk)

Ability to multitask and manage time effectively in a fast‑paced environment

Problem‑solving mindset with a customer‑first attitude

Work Environment & Schedule

Full‑time or part‑time position (as applicable)

Fully remote

May require occasional evenings, weekends, or holidays based on operational needs

Compensation & Benefits

Competitive hourly rate or salary, based on experience

Benefits may include health insurance, paid time off, paid holidays, and retirement plan participation (where applicable)

Equal Employment Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.