Los Angeles, CA · Remote
$17 - $22/hr
Key Responsibilities Respond to customer inquiries via phone, email, chat, or ticketing system in a ... remote May require occasional evenings, weekends, or holidays based on operational needs ...
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Los Angeles, CA · Remote
$17 - $22/hr
Key Responsibilities Respond to customer inquiries via phone, email, chat, or ticketing system in a ... remote May require occasional evenings, weekends, or holidays based on operational needs ...
Santa Fe Springs, CA · Remote
$21 - $27/hr
Remote Employment Type: Seasonal / Temporary Department: Technical Assistance Center (TAC) Range ... Provide technical support via phone, email, and/or ticketing systems * Troubleshoot hardware ...
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Santa Fe Springs, CA · Remote
$21 - $27/hr
Remote Employment Type: Seasonal / Temporary Department: Technical Assistance Center (TAC) Range ... Provide technical support via phone, email, and/or ticketing systems * Troubleshoot hardware ...
Los Angeles, CA · On-site +1
$55K - $64K/yr
JOB OVERVIEW The Remote Supervision Coordinator monitors and supports Serve's autonomous delivery ... Familiarity with incident reporting or ticketing systems * Interest in robotics, autonomous systems ...
Los Angeles, CA · On-site +1
$55K - $64K/yr
JOB OVERVIEW The Remote Supervision Coordinator monitors and supports Serve's autonomous delivery ... Familiarity with incident reporting or ticketing systems * Interest in robotics, autonomous systems ...
Long Beach, CA · On-site +1
Experience managing small remote teams and help desks * At least 8 years of experience in IT, with 3-5 years in formal leadership roles * Experience administering and operating: * Ticketing systems
Long Beach, CA · On-site +1
Experience managing small remote teams and help desks * At least 8 years of experience in IT, with 3-5 years in formal leadership roles * Experience administering and operating: * Ticketing systems
San Francisco, CA · Remote
$50 - $70/hr
Test realistic travel workflows across booking, reservations, ticketing, and hospitality platforms ... Identify and document incorrect, inefficient, or unrealistic system outcomes. * Provide clear ...
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San Francisco, CA · Remote
$50 - $70/hr
Test realistic travel workflows across booking, reservations, ticketing, and hospitality platforms ... Identify and document incorrect, inefficient, or unrealistic system outcomes. * Provide clear ...
Los Angeles, CA · Remote
$50 - $70/hr
Test realistic travel workflows across booking, reservations, ticketing, and hospitality platforms ... Identify and document incorrect, inefficient, or unrealistic system outcomes. * Provide clear ...
Quick apply
Los Angeles, CA · Remote
$50 - $70/hr
Test realistic travel workflows across booking, reservations, ticketing, and hospitality platforms ... Identify and document incorrect, inefficient, or unrealistic system outcomes. * Provide clear ...
Palo Alto, CA · Remote
$50 - $70/hr
Test realistic travel workflows across booking, reservations, ticketing, and hospitality platforms ... Identify and document incorrect, inefficient, or unrealistic system outcomes. * Provide clear ...
Quick apply
Palo Alto, CA · Remote
$50 - $70/hr
Test realistic travel workflows across booking, reservations, ticketing, and hospitality platforms ... Identify and document incorrect, inefficient, or unrealistic system outcomes. * Provide clear ...
San Jose, CA · Remote
$50 - $70/hr
Test realistic travel workflows across booking, reservations, ticketing, and hospitality platforms ... Identify and document incorrect, inefficient, or unrealistic system outcomes. * Provide clear ...
Quick apply
San Jose, CA · Remote
$50 - $70/hr
Test realistic travel workflows across booking, reservations, ticketing, and hospitality platforms ... Identify and document incorrect, inefficient, or unrealistic system outcomes. * Provide clear ...
El Segundo, CA · On-site +1
$50K - $68K/yr
Log, triage and prioritize incidents in the Zendesk ticketing system, track to resolution and document root causes or recurring issues. * Perform remote diagnostics and in-person support as needed ...
El Segundo, CA · On-site +1
$50K - $68K/yr
Log, triage and prioritize incidents in the Zendesk ticketing system, track to resolution and document root causes or recurring issues. * Perform remote diagnostics and in-person support as needed ...
Long Beach, CA · On-site +1
Experience managing small remote teams and help desks * At least 8 years of experience in IT, with 3-5 years in formal leadership roles * Experience administering and operating: * Ticketing systems
Long Beach, CA · On-site +1
Experience managing small remote teams and help desks * At least 8 years of experience in IT, with 3-5 years in formal leadership roles * Experience administering and operating: * Ticketing systems
Irvine, CA · On-site +1
$18 - $23/hr
Maintain the ticketing system, ensuring timely and efficient resolution of requests, prioritization of tickets, and seamless communication between teams to maintain excellent customer service.
Irvine, CA · On-site +1
$18 - $23/hr
Maintain the ticketing system, ensuring timely and efficient resolution of requests, prioritization of tickets, and seamless communication between teams to maintain excellent customer service.
... travel system functionality. Work Reporting Location: This position will begin as fully remote ... Desk ticketing systems, Knowledge Management systems, Adobe Acrobat, SharePoint, and Virtual ...
... travel system functionality. Work Reporting Location: This position will begin as fully remote ... Desk ticketing systems, Knowledge Management systems, Adobe Acrobat, SharePoint, and Virtual ...
... travel system functionality. Work Reporting Location: This position will begin as fully remote ... Desk ticketing systems, Knowledge Management systems, Adobe Acrobat, SharePoint, and Virtual ...
... travel system functionality. Work Reporting Location: This position will begin as fully remote ... Desk ticketing systems, Knowledge Management systems, Adobe Acrobat, SharePoint, and Virtual ...
... travel system functionality. Work Reporting Location: This position will begin as fully remote ... Desk ticketing systems, Knowledge Management systems, Adobe Acrobat, SharePoint, and Virtual ...
... travel system functionality. Work Reporting Location: This position will begin as fully remote ... Desk ticketing systems, Knowledge Management systems, Adobe Acrobat, SharePoint, and Virtual ...
... travel system functionality. Work Reporting Location: This position will begin as fully remote ... Desk ticketing systems, Knowledge Management systems, Adobe Acrobat, SharePoint, and Virtual ...
... travel system functionality. Work Reporting Location: This position will begin as fully remote ... Desk ticketing systems, Knowledge Management systems, Adobe Acrobat, SharePoint, and Virtual ...
Experience supporting a remote workforce is preferred. * Working knowledge of Microsoft 365 and ... Familiarity with ticketing systems and IT service-management practices with disciplined ...
Experience supporting a remote workforce is preferred. * Working knowledge of Microsoft 365 and ... Familiarity with ticketing systems and IT service-management practices with disciplined ...
San Diego, CA · On-site +1
This role is Remote but MUST BE LOCAL TO AREA due to on site needs. This position requires frequent ... ticketing systems such as HEAT, TrackIT, Magic, Remedy, Peregrine, or HELIX. * Experience ...
San Diego, CA · On-site +1
This role is Remote but MUST BE LOCAL TO AREA due to on site needs. This position requires frequent ... ticketing systems such as HEAT, TrackIT, Magic, Remedy, Peregrine, or HELIX. * Experience ...
Lakewood, CA · Remote
$22.75 - $31.25/hr
Maintain accurate and detailed documentation in the ticketing system * Communicate clearly and ... Remote (work from home) with onsite client visits as required Growth Opportunity * Opportunity to ...
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Lakewood, CA · Remote
$22.75 - $31.25/hr
Maintain accurate and detailed documentation in the ticketing system * Communicate clearly and ... Remote (work from home) with onsite client visits as required Growth Opportunity * Opportunity to ...
Dublin, CA · On-site +1
Provide support through ticketing systems, telephone, email, and remote login tools. * Address escalations on-site at domestic and international customer locations when necessary. Escalation ...
Dublin, CA · On-site +1
Provide support through ticketing systems, telephone, email, and remote login tools. * Address escalations on-site at domestic and international customer locations when necessary. Escalation ...
Dublin, CA · On-site +1
Provide support through ticketing systems, telephone, email, and remote login tools. * Address escalations on-site at domestic and international customer locations when necessary. Escalation ...
Dublin, CA · On-site +1
Provide support through ticketing systems, telephone, email, and remote login tools. * Address escalations on-site at domestic and international customer locations when necessary. Escalation ...
| Aspect | Remote Ticketing Systems | Remote Customer Support Representatives |
|---|---|---|
| Primary Role | Manage and resolve customer support tickets using ticketing software | Provide direct customer assistance via chat, email, or phone |
| Required Skills | Ticket management, technical troubleshooting, communication | Customer service, communication, problem-solving |
| Work Environment | Use of ticketing platforms, CRM tools, remote communication | Direct interaction with customers through various channels |
| Common Certifications | ITIL, customer service certifications | Customer service certifications, communication skills training |
While Remote Ticketing Systems focus on managing and resolving support tickets through specialized software, Remote Customer Support Representatives engage directly with customers to address their issues. Both roles require strong communication skills, but ticketing roles emphasize technical troubleshooting and ticket management, whereas customer support roles prioritize direct customer interaction and service delivery.
For Remote Ticketing Systems jobs in California, the most frequently searched job titles are:
The top searched job categories for Remote Ticketing Systems jobs in California are:
Cities in California with the most Remote Ticketing Systems job openings:
$17 - $22/hr
Full-time, Part-time
Medical, Retirement, PTO
Posted 23 days ago
Job Description
Job Summary
The Customer Service Representative (CSR) is responsible for providing timely, professional, and accurate support to customers by resolving inquiries, addressing concerns, and ensuring a positive customer experience. This role serves as a key point of contact between the company and its customers and plays an essential role in customer retention and satisfaction.
Key Responsibilities
Respond to customer inquiries via phone, email, chat, or ticketing system in a courteous and professional manner.
Resolve customer issues efficiently while following company policies and procedures.
Accurately document customer interactions, issues, and resolutions in internal systems.
Escalate complex or unresolved issues to appropriate teams or management when necessary.
Maintain a strong understanding of company products, services, and processes.
Meet or exceed service level expectations, including response time and quality standards.
Collaborate with internal teams (Sales, Operations, Product, etc.) to improve customer experience.
Identify recurring issues and provide feedback to leadership for continuous improvement.
Required Qualifications
High school diploma or equivalent (associate's or bachelor's degree preferred)
1+ year of customer service or related experience (call center or support environment preferred)
Strong verbal and written communication skills
Ability to handle customer concerns calmly and professionally
Basic computer proficiency and comfort learning new systems
Strong organizational skills and attention to detail.
Preferred Skills
Experience using CRM or ticketing systems (e.g., Zendesk, Salesforce, Freshdesk)
Ability to multitask and manage time effectively in a fast‑paced environment
Problem‑solving mindset with a customer‑first attitude
Work Environment & Schedule
Full‑time or part‑time position (as applicable)
Fully remote
May require occasional evenings, weekends, or holidays based on operational needs
Compensation & Benefits
Competitive hourly rate or salary, based on experience
Benefits may include health insurance, paid time off, paid holidays, and retirement plan participation (where applicable)
Equal Employment Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Sourced by ZipRecruiter
Chemical manufacturing
11 - 50 Employees
Los Angeles, CA, US
2008
