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Remote Ticketing Systems Jobs (NOW HIRING)

Lehigh University

$44.60K - $53.53K/yr

Ticketing System Administrator Job no: 503826 Work type: Nonexempt Staff Full-time Location ... Partial Remote, Bethlehem Categories: Performing Arts System Administrator - Zoellner Arts Center ...

ECP

Customer Support Representative (Remote)

Las Vegas, NV · Remote

$16.25 - $20.75/hr

You'll provide support via phone, email, and our ticketing system, often working remotely with ... A remote work environment that is compliant with cybersecurity and other company workplace policies

ECP

Customer Support Representative (Remote)

Seattle, WA · Remote

$19.25 - $24.75/hr

You'll provide support via phone, email, and our ticketing system, often working remotely with ... A remote work environment that is compliant with cybersecurity and other company workplace policies

ECP

Customer Support Representative (Remote)

Denver, CO · Remote

$17.50 - $22.50/hr

You'll provide support via phone, email, and our ticketing system, often working remotely with ... A remote work environment that is compliant with cybersecurity and other company workplace policies

duvari group

Help Desk Analyst

Saint Louis, MO · Remote

$20 - $27.25/hr

Respond to incoming support requests through the ticketing system, email, Teams chat, and phone * Troubleshoot hardware, software, and network issues using remote monitoring and support tools

ACS Consultancy Services

Support Desk Analyst

Albany, NY · Remote

$21 - $28.75/hr

Remote We are currently seeking candidates who meet the following qualifications. Responsibilities ... Track and manage support tickets using a ticketing system (e.g., ServiceNow, Zendesk). * Maintain ...

Autoagent Data Solutions LLC

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Client Services Specialist (Remote)

Chicago, IL · Remote

$65K - $75K/yr

... ticketing system · Identify and escalate complex issues as needed to ensure timely resolution · Gather customer feedback to help drive product and service improvements · Support training ...

Autoagent Data Solutions LLC

Be Seen First

Client Services Specialist (Remote)

Denver, CO · Remote

$65K - $75K/yr

... ticketing system · Identify and escalate complex issues as needed to ensure timely resolution · Gather customer feedback to help drive product and service improvements · Support training ...

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How much do remote ticketing systems jobs pay per year?

As of May 31, 2026, the average yearly pay for remote ticketing systems in the United States is $68,438.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $85,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote Ticketing Systems vs Remote Customer Support Representatives?

AspectRemote Ticketing SystemsRemote Customer Support Representatives
Primary RoleManage and resolve customer support tickets using ticketing softwareProvide direct customer assistance via chat, email, or phone
Required SkillsTicket management, technical troubleshooting, communicationCustomer service, communication, problem-solving
Work EnvironmentUse of ticketing platforms, CRM tools, remote communicationDirect interaction with customers through various channels
Common CertificationsITIL, customer service certificationsCustomer service certifications, communication skills training

While Remote Ticketing Systems focus on managing and resolving support tickets through specialized software, Remote Customer Support Representatives engage directly with customers to address their issues. Both roles require strong communication skills, but ticketing roles emphasize technical troubleshooting and ticket management, whereas customer support roles prioritize direct customer interaction and service delivery.

More about Remote Ticketing Systems jobs
What cities are hiring for Remote Ticketing Systems jobs? Cities with the most Remote Ticketing Systems job openings:
What are the most commonly searched types of Ticketing Systems jobs? The most popular types of Ticketing Systems jobs are:
What states have the most Remote Ticketing Systems jobs? States with the most job openings for Remote Ticketing Systems jobs include:
What job categories do people searching Remote Ticketing Systems jobs look for? The top searched job categories for Remote Ticketing Systems jobs are:
Remote Ticketing Systems jobs near you
Infographic showing various Remote Ticketing Systems job openings in the United States as of May 2026, with employment types broken down into 95% Full Time, 1% Part Time, and 4% Contract. Highlights an 59% Physical, 9% Hybrid, and 32% Remote job distribution, with an average salary of $68,438 per year, or $32.9 per hour.
Ticketing System Administrator

Ticketing System Administrator

Lehigh University

On-site, Remote

$44.60K - $53.53K/yr

Full-time

Posted 26 days ago

Lehigh University rating

8.1

Company rating: 8.1 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

129th of 530 rated colleges and universities

Job description

Ticketing System Administrator
Job no: 503826
Work type: Nonexempt Staff Full-time
Location: Partial Remote, Bethlehem
Categories: Performing Arts
System Administrator - Zoellner Arts Center
Join Lehigh University as a System Administrator for Zoellner Arts Center ticket operations. This full-time position offers the opportunity to blend technology expertise with arts administration while serving our campus community and the local community.
About the Opportunity
You'll maintain critical ticketing database and support systems that serve thousands of patrons, subscribers, donors, and visitors annually. Working closely with various departments, clients, and patrons, you'll ensure seamless operations for performances, events, and educational programs that make Zoellner Arts Center a cultural cornerstone of the Lehigh Valley.
Position Number: S72310
This position is a Grade: 8 - 37.5 with an approximate salary range of $44,600 - $53,530 and is subject to change based on experience, skills and qualifications.
Key Responsibilities
  • Configure and maintain all backend data required for sales, including seating charts, pricing tables, promotions, and tax configurations.
  • Serve as the primary liaison with the ticketing vendor to troubleshoot issues, manage system upgrades, and customize e-commerce sales flows and web interfaces.
  • Control system access and user permissions while coordinating with University IT to ensure strict PCI compliance and data security for all transactions.
  • Interacts with patrons including subscribers, donors, faculty, staff, and students, providing excellent customer service.
  • Train and supervise a diverse team of student and wage employees, ensuring a high level of technical proficiency and customer service.
  • Lead box office functions for daily operations and events in a shared-leadership capacity, ensuring optimal flow and patron satisfaction.
  • Design, customize, and distribute sales tracking reports and statistical analyses for management, academic departments, and external rental clients.
  • Advise leadership on data structure changes, industry technology trends, and CRM improvements to optimize sales tracking and institutional interactions.

Qualifications
  • Bachelor's Degree in Arts, a related field or the equivalent combination of education and experience
  • One to three years of related work experience
  • Minimum two years of experience in system data management within a CRM required
  • Minimum of one year of ticket office management experience required
  • Strong customer service and communication skills
  • Proficiency in data analysis and report generation
  • Ability to train others and work collaboratively across departments
  • Detail-oriented with strong problem-solving abilities

Why Lehigh University?
Lehigh University offers an exceptional work environment where your contributions matter. As part of our team, you'll enjoy comprehensive benefits, professional development opportunities, and the satisfaction of working for a prestigious institution committed to academic excellence. Our campus community values collaboration, innovation, and continuous learning. Located in Pennsylvania's beautiful Lehigh Valley, you'll have access to both natural recreation and cultural amenities while being part of a university that consistently ranks among the nation's top institutions. Lehigh University is an equal opportunity employer and does not discriminate. We are committed to a culturally and intellectually diverse community and we seek qualified candidates to contribute to the university's mission.
Persons with disabilities who anticipate needing an accommodation for any part of the interview or hiring process may contact Lehigh's Accommodations Specialist.
Special Considerations
• This position works with minors
• Variable shifts/schedule; This position shares coverage of the Ticket Office Hours of operation and ticketed events with other Audience Service staff
• The duties of this position may allow the employee to work partially remote as deemed appropriate by their supervisor
Successful completion of standard background checks including but not limited to: social security verification, education verification, national criminal background checks, motor vehicle checks, PATCH, FBI fingerprinting, Child Abuse Clearance and credit history based upon the requirements of the position.
Only complete applications will be considered therefore please complete the application in its entirety. Once the posting is removed from the website applications may no longer be allowed to be completed.
Advertised: April 06, 2026 Eastern Daylight Time
Applications close:
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