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Remote Ticketing Systems Jobs (NOW HIRING)

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Utilize ticketing systems like ServiceNow to track and resolve issues * Troubleshoot Palo Alto ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

duvari group

Help Desk Analyst

Saint Louis, MO · Remote

$20 - $27.25/hr

Respond to incoming support requests through the ticketing system, email, Teams chat, and phone * Troubleshoot hardware, software, and network issues using remote monitoring and support tools

ACS Consultancy Services

Support Desk Analyst

Albany, NY · Remote

$21 - $28.75/hr

Remote We are currently seeking candidates who meet the following qualifications. Responsibilities ... Track and manage support tickets using a ticketing system (e.g., ServiceNow, Zendesk). * Maintain ...

BC Forward

Account Processor

Boston, MA · Remote

$27/hr

Remote Duration: Contract - 11 months Pay Range: $27/hr (W2) Job ID: 373203 About BCforward ... Document, track, and manage cases using helpdesk ticketing systems. Collaborate with account ...

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All JobsRemote Ticketing Systems Jobs

Remote Ticketing Systems information

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$36K

$68.4K

$116K

How much do remote ticketing systems jobs pay per year?

As of Jun 21, 2026, the average yearly pay for remote ticketing systems in the United States is $68,438.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $85,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote Ticketing Systems vs Remote Customer Support Representatives?

AspectRemote Ticketing SystemsRemote Customer Support Representatives
Primary RoleManage and resolve customer support tickets using ticketing softwareProvide direct customer assistance via chat, email, or phone
Required SkillsTicket management, technical troubleshooting, communicationCustomer service, communication, problem-solving
Work EnvironmentUse of ticketing platforms, CRM tools, remote communicationDirect interaction with customers through various channels
Common CertificationsITIL, customer service certificationsCustomer service certifications, communication skills training

While Remote Ticketing Systems focus on managing and resolving support tickets through specialized software, Remote Customer Support Representatives engage directly with customers to address their issues. Both roles require strong communication skills, but ticketing roles emphasize technical troubleshooting and ticket management, whereas customer support roles prioritize direct customer interaction and service delivery.

More about Remote Ticketing Systems jobs
What cities are hiring for Remote Ticketing Systems jobs? Cities with the most Remote Ticketing Systems job openings:
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Remote Ticketing Systems jobs near you
IT Support & Systems Administration (Remote, USA)

IT Support & Systems Administration (Remote, USA)

OmegaHires

Remote

$60 - $70/hr

Contractor

Posted 2 days ago

Job description

IT Support & Systems Administration (Remote, USA)
Location: Remote, USA
Employment type: Contract
Indicative rate: $60-$70/hr
We are seeking skilled IT Support and Systems Administration professionals to provide technical assistance and support across various environments. This role involves troubleshooting hardware and software issues, managing user accounts, and ensuring the smooth operation of IT services. Candidates will work in a dynamic environment, providing both remote and onsite support to end-users, and may be involved in cloud service management and implementation of new technologies. This is a contract position with opportunities for growth and development in the IT field.
Core skills
  • Windows 10
  • Windows 11
  • Active Directory
  • Technical Support
  • Troubleshooting
  • Help Desk
  • Cloud Services
  • Desktop Support
  • Network Support
Required qualifications
  • 1-5 years of experience in IT support or systems administration
  • Proficiency in Windows 10 and 11 environments
  • Experience with Active Directory user account management
  • Strong troubleshooting skills for hardware and software issues
  • Ability to provide remote and onsite support
  • Familiarity with ticketing systems (e.g., Jira, ServiceNow)
  • Experience with cloud services (e.g., Azure, AWS) for relevant roles
  • Excellent communication skills for customer service
Preferred qualifications
  • Experience with Microsoft 365 services
  • Knowledge of network troubleshooting
  • Familiarity with virtualization technologies (e.g., VMware)
  • Certifications in IT support (e.g., CompTIA A+, Microsoft Certified)

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