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Entry Level Ticketing Systems Jobs (NOW HIRING)

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Payment Operations Specialist

Atlanta, GA

$49.50K - $66.40K/yr

This entry-level role is ideal for someone with 1-2 years of experience in payment processing and ... Monitor, log, and track support tickets using internal CRM and ticketing systems * Escalate issues ...

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How much do entry level ticketing systems jobs pay per hour?

As of May 31, 2026, the average hourly pay for entry level ticketing systems in the United States is $17.46, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $18.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Ticketing Systems Specialist, and why are they important?

To thrive as an Entry Level Ticketing Systems Specialist, you need basic computer literacy, attention to detail, and a high school diploma or equivalent. Familiarity with ticketing platforms such as Zendesk, Freshdesk, or ServiceNow, along with basic troubleshooting and data entry skills, is often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in assisting users and resolving issues efficiently. These skills and qualities are essential for ensuring timely support, accurate record-keeping, and positive customer experiences.

What are some common challenges faced by entry-level professionals working with ticketing systems, and how can they effectively address them?

Entry-level professionals in ticketing systems often encounter challenges such as learning the intricacies of the software, managing a high volume of requests, and prioritizing tickets efficiently. To overcome these, it’s important to become familiar with the ticketing platform through hands-on practice and available training resources. Developing strong organizational skills and clear communication with both team members and customers helps ensure tickets are resolved accurately and promptly. Seeking guidance from experienced colleagues and proactively asking questions can also accelerate your learning curve and performance.

What are entry level ticketing systems jobs?

Entry level ticketing systems jobs involve assisting with the management and resolution of customer support requests using specialized software known as ticketing systems. In these roles, employees typically handle incoming tickets, categorize and prioritize issues, communicate with customers, and escalate problems to higher-level support when necessary. These positions are ideal for individuals starting their careers in IT support, customer service, or help desk operations, and require good communication skills, attention to detail, and basic technical knowledge.

What is the difference between Entry Level Ticketing Systems vs Customer Service Representatives?

AspectEntry Level Ticketing SystemsCustomer Service Representatives
CredentialsBasic technical knowledge, sometimes certifications in ticketing softwareHigh school diploma, excellent communication skills
Work EnvironmentSupport centers, IT departments, online ticketing platformsCall centers, retail, service industries
Industry UsageIT, tech support, event managementRetail, hospitality, telecommunications
Job FocusManaging and resolving technical support ticketsAssisting customers, resolving inquiries

Entry Level Ticketing Systems roles focus on managing technical support tickets within IT or event industries, requiring basic technical skills. Customer Service Representatives handle customer inquiries across various industries, emphasizing communication skills. While both roles involve assisting users, Ticketing Systems roles are more technical, whereas Customer Service roles are more customer-facing.

What cities are hiring for Entry Level Ticketing Systems jobs? Cities with the most Entry Level Ticketing Systems job openings:
What are the most commonly searched types of Ticketing Systems jobs? The most popular types of Ticketing Systems jobs are:
What states have the most Entry Level Ticketing Systems jobs? States with the most job openings for Entry Level Ticketing Systems jobs include:
Entry Level Ticketing Systems jobs near you
Contractor - Enterprise Technology Systems

Contractor - Enterprise Technology Systems

TechWish

Vienna, VA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Summary:
TechWish is a company seeking a Contractor for Enterprise Technology Systems. The role involves providing quality customer service, troubleshooting technical issues, and supporting various desktop technologies and ticketing systems.
Responsibilities:
• EXCELLENT interpersonal skills are a MUST
• Quality customer service skills
• Patience
• Ability to work with other team members (Team first attitude)
• Adaptability to a fast-paced environment
• Troubleshooting Skills
• Oral/Written Communication Skills
• Ticketing System experience (ServiceNow)
• Windows 10 Experience
• Experience with Microsoft Active Directory
• Experience with desktop imaging technologies (MDT, LTI, ZTI)
• Microsoft Office/365, Microsoft Outlook, IBM Lotus Notes
• Client, Canon, and Toshiba printer support
Qualifications:
Required:
• EXCELLENT interpersonal skills are a MUST
• Quality customer service skills
• Patience
• Ability to work with other team members (Team first attitude)
• Adaptability to a fast-paced environment
• Troubleshooting Skills
• Oral/Written Communication Skills
• Ticketing System experience (ServiceNow)
• Windows 10 Experience
• Experience with Microsoft Active Directory
• Experience with desktop imaging technologies (MDT, LTI, ZTI)
• Microsoft Office/365
• Microsoft Outlook
• IBM Lotus Notes
• Client, Canon, and Toshiba printer support
Preferred:
• A+ Certification
• Windows 10 Certification
• Awareness of security of financial institutions
• SCCM entry-level knowledge
Company:
TechWish is a global technology services company specializing in Cloud, Data Engineering, AI, and Enterprise Platforms. Founded in 1999, the company is headquartered in Sterling, USA, with a team of 501-1000 employees. The company is currently Late Stage.
TechWish logo

About TechWish

Sourced by ZipRecruiter

For over 20 years, TechWish has been serving as a prime source of digital transformation and technology consulting solutions for large as well as mid-sized enterprises, including Fortune 100 companies such as two of the top five media companies, the world’s top network infrastructure company, and the world’s largest credit union. As a preferred solutions integration partner, TechWish helps clients across a range of industry sectors analyze data, develop applications, and secure and modernize their technology infrastructure. We provide customized solutions that leverage our strategic partnerships with leading platform and technology companies.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Sterling, VA, US

Year founded

1990

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