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Entry Level Ticketing Systems Jobs (NOW HIRING)

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Payment Operations Specialist

Atlanta, GA

$49.50K - $66.40K/yr

This entry-level role is ideal for someone with 1-2 years of experience in payment processing and ... Monitor, log, and track support tickets using internal CRM and ticketing systems * Escalate issues ...

Anduril Industries

Deployment Systems Technician

Waltham, MA · On-site

$19.50 - $26/hr

... ticketing systems. • Relevant technical certifications (e.g., CompTIA Server+, CCNA entry-level). Company : Anduril Industries is a defense technology company that specializes in developing ...

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How much do entry level ticketing systems jobs pay per hour?

As of May 31, 2026, the average hourly pay for entry level ticketing systems in the United States is $17.46, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $18.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Ticketing Systems Specialist, and why are they important?

To thrive as an Entry Level Ticketing Systems Specialist, you need basic computer literacy, attention to detail, and a high school diploma or equivalent. Familiarity with ticketing platforms such as Zendesk, Freshdesk, or ServiceNow, along with basic troubleshooting and data entry skills, is often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in assisting users and resolving issues efficiently. These skills and qualities are essential for ensuring timely support, accurate record-keeping, and positive customer experiences.

What are some common challenges faced by entry-level professionals working with ticketing systems, and how can they effectively address them?

Entry-level professionals in ticketing systems often encounter challenges such as learning the intricacies of the software, managing a high volume of requests, and prioritizing tickets efficiently. To overcome these, it’s important to become familiar with the ticketing platform through hands-on practice and available training resources. Developing strong organizational skills and clear communication with both team members and customers helps ensure tickets are resolved accurately and promptly. Seeking guidance from experienced colleagues and proactively asking questions can also accelerate your learning curve and performance.

What are entry level ticketing systems jobs?

Entry level ticketing systems jobs involve assisting with the management and resolution of customer support requests using specialized software known as ticketing systems. In these roles, employees typically handle incoming tickets, categorize and prioritize issues, communicate with customers, and escalate problems to higher-level support when necessary. These positions are ideal for individuals starting their careers in IT support, customer service, or help desk operations, and require good communication skills, attention to detail, and basic technical knowledge.

What is the difference between Entry Level Ticketing Systems vs Customer Service Representatives?

AspectEntry Level Ticketing SystemsCustomer Service Representatives
CredentialsBasic technical knowledge, sometimes certifications in ticketing softwareHigh school diploma, excellent communication skills
Work EnvironmentSupport centers, IT departments, online ticketing platformsCall centers, retail, service industries
Industry UsageIT, tech support, event managementRetail, hospitality, telecommunications
Job FocusManaging and resolving technical support ticketsAssisting customers, resolving inquiries

Entry Level Ticketing Systems roles focus on managing technical support tickets within IT or event industries, requiring basic technical skills. Customer Service Representatives handle customer inquiries across various industries, emphasizing communication skills. While both roles involve assisting users, Ticketing Systems roles are more technical, whereas Customer Service roles are more customer-facing.

What cities are hiring for Entry Level Ticketing Systems jobs? Cities with the most Entry Level Ticketing Systems job openings:
What are the most commonly searched types of Ticketing Systems jobs? The most popular types of Ticketing Systems jobs are:
What states have the most Entry Level Ticketing Systems jobs? States with the most job openings for Entry Level Ticketing Systems jobs include:
Entry Level Ticketing Systems jobs near you
Entry Level IT Desktop Support Technician

Entry Level IT Desktop Support Technician

Reliance Partners

Scottsdale, AZ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 17 days ago

Job description

Start Your IT Career With Us
Reliance Partners is seeking a motivated, entry-level IT Help Desk Technician to join our Phoenix office. This is a full-time, in-office position designed for individuals beginning their IT careers! Whether you're a recent graduate or looking to gain hands-on experience in a professional environment.
You'll work alongside an experienced IT team, supporting real users, solving real problems, and building the technical foundation needed to grow into advanced IT roles.
What You'll Do:
  • Provide day-to-day technical support for employees across the organization
  • Troubleshoot issues related to:
  • Microsoft 365 (Outlook, Teams, OneDrive)
  • Business applications and internal systems
  • Windows devices and user environments
  • Assist users in person, over the phone, and via remote tools
  • Log, track, and update tickets in the IT support system
  • Document solutions and contribute to the internal knowledge base
  • Support software installations, updates, and system configurations
  • Collaborate with senior IT staff on escalated or complex issues

What We're Looking For:
Required Qualifications
  • 0-2 years of IT experience OR recent completion of an IT-related degree or certification
  • Basic familiarity with:
  1. Windows operating systems
  2. Microsoft Office / Microsoft 365
  • Strong problem-solving mindset and attention to detail
  • Good communication skills and a customer-first attitude
  • Ability to work onsite in our Scottsdale office, Monday-Friday

Preferred (Not Required):
  • Internship, lab work, or personal projects related to IT
  • Exposure to:
  1. Active Directory or Microsoft Azure
  2. Ticketing systems (JIRA, Zendesk, etc.)
  • Entry-level certifications (CompTIA A+, Google IT Support, etc.)

What You'll Learn:
  • Real-world IT troubleshooting in a business environment
  • Microsoft 365 administration and support
  • Ticketing systems and IT service workflows
  • Enterprise tools and cloud-based systems
  • Best practices for user support and issue resolution

Why Join Reliance Partners:
  • Hands-on experience from day one
  • Supportive team with strong mentorship
  • Clear growth path within IT
  • Fast-paced environment where your work matters

Benefits:
  • Competitive salary
  • Employer-paid health, dental, vision, and life insurance
  • 401(k) with company match
  • Training and career development opportunities
  • Gym membership discounts

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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