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Entry Level Ticketing Systems Jobs (NOW HIRING)

LEGEND BANK

IT Support Specialist

Decatur, TX

This entry-level role responds to help desk requires, troubleshoots common hardware, software ... Responds to help desk requests by phone, email, ticketing systems, remote support tools, and in ...

Legend Bank

IT Support Specialist

Decatur, TX · On-site

This entry-level role responds to help desk requires, troubleshoots common hardware, software ... Responds to help desk requests by phone, email, ticketing systems, remote support tools, and in ...

authority

Payment Operations Specialist

Atlanta, GA · On-site

$49K - $66K/yr

This entry-level role is ideal for someone with 1-2 years of experience in payment processing and ... Monitor, log, and track support tickets using internal CRM and ticketing systems * Escalate issues ...

Scan source

Systems Administrator

Greenville, SC · On-site

$75K - $85K/yr

... entry-level infrastructure role) Basic knowledge of: * Windows operating systems (server and ... IT ticketing systems and support processes Preferred Qualifications: * Basic scripting experience ...

Sabert

IT Systems Administrator I

Sayreville, NJ · On-site

... ticketing systems). * Scripting/automation basics and a willingness to learn new tools and ... Bachelor's preferred but not required for entry level. Certifications (preferred): CompTIA A+ or ...

MetroSys

IT Support Technician

Ketchikan, AK · On-site

$20 - $25/hr

Document incidents, requests, and resolutions within the ticketing system. * Escalate complex ... Technical training, vocational education, military training, or entry-level IT experience.

MetroSys

IT Support Technician

Vancouver, WA · On-site

$20 - $25/hr

Document incidents, requests, and resolutions within the ticketing system. * Escalate complex ... Technical training, vocational education, military training, or entry-level IT experience.

MetroSys

IT Support Technician

Eugene, OR · On-site

$20 - $25/hr

Document incidents, requests, and resolutions within the ticketing system. * Escalate complex ... Technical training, vocational education, military training, or entry-level IT experience.

MetroSys

IT Support Technician

Burlington, WA · On-site

$20 - $25/hr

Document incidents, requests, and resolutions within the ticketing system. * Escalate complex ... Technical training, vocational education, military training, or entry-level IT experience.

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Entry Level Ticketing Systems information

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How much do entry level ticketing systems jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for entry level ticketing systems in the United States is $17.46, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $18.99 per hour, depending on experience, location, and employer.

What is an entry level ticketing systems job?

Entry level ticketing systems jobs involve assisting with the management and resolution of customer support requests using specialized software known as ticketing systems. In these roles, employees typically handle incoming tickets, categorize and prioritize issues, communicate with customers, and escalate problems to higher-level support when necessary. These positions are ideal for individuals starting their careers in IT support, customer service, or help desk operations, and require good communication skills, attention to detail, and basic technical knowledge.

What are the key skills and qualifications needed to thrive as an entry level ticketing systems specialist, and why are they important?

To thrive as an Entry Level Ticketing Systems Specialist, you need basic computer literacy, attention to detail, and a high school diploma or equivalent. Familiarity with ticketing platforms such as Zendesk, Freshdesk, or ServiceNow, along with basic troubleshooting and data entry skills, is often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in assisting users and resolving issues efficiently. These skills and qualities are essential for ensuring timely support, accurate record-keeping, and positive customer experiences.

What are some common challenges faced by entry level professionals working with ticketing systems, and how can they effectively address them?

Entry-level professionals in ticketing systems often encounter challenges such as learning the intricacies of the software, managing a high volume of requests, and prioritizing tickets efficiently. To overcome these, it’s important to become familiar with the ticketing platform through hands-on practice and available training resources. Developing strong organizational skills and clear communication with both team members and customers helps ensure tickets are resolved accurately and promptly. Seeking guidance from experienced colleagues and proactively asking questions can also accelerate your learning curve and performance.

What is the difference between Entry Level Ticketing Systems vs Customer Service Representatives?

AspectEntry Level Ticketing SystemsCustomer Service Representatives
CredentialsBasic technical knowledge, sometimes certifications in ticketing softwareHigh school diploma, excellent communication skills
Work EnvironmentSupport centers, IT departments, online ticketing platformsCall centers, retail, service industries
Industry UsageIT, tech support, event managementRetail, hospitality, telecommunications
Job FocusManaging and resolving technical support ticketsAssisting customers, resolving inquiries

Entry Level Ticketing Systems roles focus on managing technical support tickets within IT or event industries, requiring basic technical skills. Customer Service Representatives handle customer inquiries across various industries, emphasizing communication skills. While both roles involve assisting users, Ticketing Systems roles are more technical, whereas Customer Service roles are more customer-facing.

What cities are hiring for Entry Level Ticketing Systems jobs?

Cities with the most Entry Level Ticketing Systems job openings:

What are the most commonly searched types of Ticketing Systems jobs?

The most popular types of Ticketing Systems jobs are:

What states have the most Entry Level Ticketing Systems jobs?

States with the most job openings for Entry Level Ticketing Systems jobs include:

Entry Level Ticketing Systems jobs near you

Support Operations Specialist

RMS IT Solutions Inc

Manchester, CT • On-site, Remote

Full-time

Re-posted 8 days ago

Job description

Description

RMS IT Solutions Inc is seeking an Entry-Level Support Operations Specialist to join our dynamic team in the Information Technology/IT industry. As a Support Operations Specialist, you will play a crucial role in ensuring the smooth operation of our support services while working remotely. This is a full-time position that offers the opportunity to contribute to the success of our operations and collaborate with a talented team. If you are passionate about providing exceptional support and have a keen eye for detail, we would love to have you on board!

Responsibilities:
  • Monitor and maintain support ticketing systems to ensure timely resolution of customer inquiries
  • Provide technical assistance and troubleshooting support to customers via email, chat, or phone
  • Collaborate with cross-functional teams to escalate and resolve complex support issues
  • Document support processes, solutions, and best practices for knowledge sharing
  • Identify opportunities for process improvements to enhance the overall support experience
Requirements:
  • Strong problem-solving skills and attention to detail
  • Excellent communication and customer service skills
  • Ability to work independently and prioritize tasks effectively
  • Basic understanding of IT systems and software applications
  • Experience with support ticketing systems is a plus
RMS IT Solutions logo

About RMS IT Solutions

Sourced by ZipRecruiter

RMS IT is an exceptional service provider in various domains like IT Product Development, IT Staffing Services, Government & Federal services, NON – IT Services & Immigration processing. We have a team who are aggressive towards the company’s goal to build their customer ambition to next level by providing a unique workforce to get fix the work in TIME FRAME (JIT). Our Vision: Standing forefront and supporting the challenging Customers and we would like to enhance opportunities to make the careers for young MINDS. Our Mission: Getting engaged into continuation development towards the futuristic Information Technology and adopting new generation ideology and their methods.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Manchester, CT, US

Year founded

2020

Social media

Twitter

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