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Entry Level Ticketing Systems Jobs (NOW HIRING)

Mity-Lite

Junior Systems Developer

Orem, UT

$58K - $75K/yr

Internship or entrylevel experience in software development Nice to Have * Exposure to collaborative development tools (version control, ticketing systems, etc.) Why Join Us? * Handson mentorship ...

New

Mity-Lite

Junior Systems Developer

Orem, UT · On-site

$60K - $70K/yr

Internship or entry-level experience in software development Nice to Have * Exposure to collaborative development tools (version control, ticketing systems, etc.) Why Join Us? * Hands-on mentorship ...

New

authority

Payment Operations Specialist

Atlanta, GA

$49K - $66K/yr

This entry-level role is ideal for someone with 1-2 years of experience in payment processing and ... Monitor, log, and track support tickets using internal CRM and ticketing systems * Escalate issues ...

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Entry Level Ticketing Systems information

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How much do entry level ticketing systems jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for entry level ticketing systems in the United States is $17.46, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $18.99 per hour, depending on experience, location, and employer.

What are some common challenges faced by entry-level professionals working with ticketing systems, and how can they effectively address them?

Entry-level professionals in ticketing systems often encounter challenges such as learning the intricacies of the software, managing a high volume of requests, and prioritizing tickets efficiently. To overcome these, it’s important to become familiar with the ticketing platform through hands-on practice and available training resources. Developing strong organizational skills and clear communication with both team members and customers helps ensure tickets are resolved accurately and promptly. Seeking guidance from experienced colleagues and proactively asking questions can also accelerate your learning curve and performance.

What is the difference between Entry Level Ticketing Systems vs Customer Service Representatives?

AspectEntry Level Ticketing SystemsCustomer Service Representatives
CredentialsBasic technical knowledge, sometimes certifications in ticketing softwareHigh school diploma, excellent communication skills
Work EnvironmentSupport centers, IT departments, online ticketing platformsCall centers, retail, service industries
Industry UsageIT, tech support, event managementRetail, hospitality, telecommunications
Job FocusManaging and resolving technical support ticketsAssisting customers, resolving inquiries

Entry Level Ticketing Systems roles focus on managing technical support tickets within IT or event industries, requiring basic technical skills. Customer Service Representatives handle customer inquiries across various industries, emphasizing communication skills. While both roles involve assisting users, Ticketing Systems roles are more technical, whereas Customer Service roles are more customer-facing.

What are the key skills and qualifications needed to thrive as an Entry Level Ticketing Systems Specialist, and why are they important?

To thrive as an Entry Level Ticketing Systems Specialist, you need basic computer literacy, attention to detail, and a high school diploma or equivalent. Familiarity with ticketing platforms such as Zendesk, Freshdesk, or ServiceNow, along with basic troubleshooting and data entry skills, is often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in assisting users and resolving issues efficiently. These skills and qualities are essential for ensuring timely support, accurate record-keeping, and positive customer experiences.

What are entry level ticketing systems jobs?

Entry level ticketing systems jobs involve assisting with the management and resolution of customer support requests using specialized software known as ticketing systems. In these roles, employees typically handle incoming tickets, categorize and prioritize issues, communicate with customers, and escalate problems to higher-level support when necessary. These positions are ideal for individuals starting their careers in IT support, customer service, or help desk operations, and require good communication skills, attention to detail, and basic technical knowledge.
What cities are hiring for Entry Level Ticketing Systems jobs? Cities with the most Entry Level Ticketing Systems job openings:
What are the most commonly searched types of Ticketing Systems jobs? The most popular types of Ticketing Systems jobs are:
What states have the most Entry Level Ticketing Systems jobs? States with the most job openings for Entry Level Ticketing Systems jobs include:
Entry Level Ticketing Systems jobs near you

Systems Administrator I

NavitasPartners

Philadelphia, PA

Full-time

Posted 6 days ago

Job description

Systems Administrator I

Location: Philadelphia, PA
Job Type: Long-Term Contract
Work Setting: Onsite

Position Overview

We are hiring a Systems Administrator I for a long-term contract opportunity supporting a large-scale airport technology environment. This role provides hands-on support for enterprise systems and infrastructure, handling Level 1/2 service requests while assisting senior administrators with the operation and maintenance of servers, virtualization platforms, Active Directory, cloud services, storage systems, and backup environments.

Responsibilities

  • Respond to Level 1/2 service requests, including user account issues, system access problems, and basic troubleshooting.

  • Assist with the administration of Windows and Linux servers, including updates and basic configuration tasks.

  • Support the monitoring and maintenance of VMware environments, virtual machines, and related resources.

  • Perform Active Directory administration tasks, including account creation, password resets, and group membership updates.

  • Assist with Azure and other cloud-based services following established procedures.

  • Support storage management, backup operations, and recovery processes under the guidance of senior administrators.

  • Execute routine maintenance activities, patching, and system health checks.

  • Document work performed, maintain inventory records, and ensure accurate service documentation.

  • Assist with system deployments, hardware installations, and lifecycle refresh activities.

  • Support senior administrators during upgrades, migrations, and incident response efforts.

  • Perform other related duties as assigned.

Requirements

  • 1–3 years of experience supporting IT systems, servers, or enterprise applications.

  • Basic knowledge of Windows Server, Linux fundamentals, and virtualization concepts.

  • Familiarity with Active Directory, user account administration, and identity management fundamentals.

  • Experience providing Level 1/2 technical support and working within ticketing systems.

  • Ability to follow documented procedures and appropriately escalate issues when needed.

  • Strong communication, customer service, and teamwork skills.

  • Entry-level certifications such as CompTIA A+, Network+, or Microsoft Fundamentals are preferred.