Erie, CO · On-site
... and entry-level systems administration, with opportunities to grow into advanced enterprise ... Monitor, prioritize, and resolve requests through ITSM/ticketing systems such as ServiceNow or Jira.
New
Erie, CO · On-site
... and entry-level systems administration, with opportunities to grow into advanced enterprise ... Monitor, prioritize, and resolve requests through ITSM/ticketing systems such as ServiceNow or Jira.
New
... and entry-level systems administration, with opportunities to grow into advanced enterprise ... Monitor, prioritize, and resolve requests through ITSM/ticketing systems such as ServiceNow or Jira.
New
... and entry-level systems administration, with opportunities to grow into advanced enterprise ... Monitor, prioritize, and resolve requests through ITSM/ticketing systems such as ServiceNow or Jira.
New
... and entry-level systems administration, with opportunities to grow into advanced enterprise ... Monitor, prioritize, and resolve requests through ITSM/ticketing systems such as ServiceNow or Jira.
New
... and entry-level systems administration, with opportunities to grow into advanced enterprise ... Monitor, prioritize, and resolve requests through ITSM/ticketing systems such as ServiceNow or Jira.
New
... and entry-level systems administration, with opportunities to grow into advanced enterprise ... Monitor, prioritize, and resolve requests through ITSM/ticketing systems such as ServiceNow or Jira.
New
... and entry-level systems administration, with opportunities to grow into advanced enterprise ... Monitor, prioritize, and resolve requests through ITSM/ticketing systems such as ServiceNow or Jira.
New
... and entry-level systems administration, with opportunities to grow into advanced enterprise ... Monitor, prioritize, and resolve requests through ITSM/ticketing systems such as ServiceNow or Jira.
New
... and entry-level systems administration, with opportunities to grow into advanced enterprise ... Monitor, prioritize, and resolve requests through ITSM/ticketing systems such as ServiceNow or Jira.
New
Niwot, CO · On-site
... and entry-level systems administration, with opportunities to grow into advanced enterprise ... Monitor, prioritize, and resolve requests through ITSM/ticketing systems such as ServiceNow or Jira.
New
Niwot, CO · On-site
... and entry-level systems administration, with opportunities to grow into advanced enterprise ... Monitor, prioritize, and resolve requests through ITSM/ticketing systems such as ServiceNow or Jira.
New
ServiceNow, Jira, Freshworks, or similar ticketing systems * Strong understanding of Incident vs ... Deliver exceptional customer service to employees ranging from entry-level staff to executives.
ServiceNow, Jira, Freshworks, or similar ticketing systems * Strong understanding of Incident vs ... Deliver exceptional customer service to employees ranging from entry-level staff to executives.
ServiceNow, Jira, Freshworks, or similar ticketing systems * Strong understanding of Incident vs ... Deliver exceptional customer service to employees ranging from entry-level staff to executives.
Quick apply
ServiceNow, Jira, Freshworks, or similar ticketing systems * Strong understanding of Incident vs ... Deliver exceptional customer service to employees ranging from entry-level staff to executives.
Belgrade, ME · On-site
$15.10 - $28/hr
This is an entry-level position ideal for candidates looking to grow their IT support career in a ... Log, track, and manage incidents and service requests in the ticketing system * Follow established ...
Belgrade, ME · On-site
$15.10 - $28/hr
This is an entry-level position ideal for candidates looking to grow their IT support career in a ... Log, track, and manage incidents and service requests in the ticketing system * Follow established ...
Belgrade, ME · On-site
$15.10 - $28/hr
This is an entry-level position ideal for candidates looking to grow their IT support career in a ... Log, track, and manage incidents and service requests in the ticketing system * Follow established ...
Belgrade, ME · On-site
$15.10 - $28/hr
This is an entry-level position ideal for candidates looking to grow their IT support career in a ... Log, track, and manage incidents and service requests in the ticketing system * Follow established ...
Florence, OR · On-site
$20 - $25/hr
Document incidents, requests, and resolutions within the ticketing system. * Escalate complex ... Technical training, vocational education, military training, or entry-level IT experience.
Quick apply
Florence, OR · On-site
$20 - $25/hr
Document incidents, requests, and resolutions within the ticketing system. * Escalate complex ... Technical training, vocational education, military training, or entry-level IT experience.
Burlington, WA · On-site
$20 - $25/hr
Document incidents, requests, and resolutions within the ticketing system. * Escalate complex ... Technical training, vocational education, military training, or entry-level IT experience.
Quick apply
Burlington, WA · On-site
$20 - $25/hr
Document incidents, requests, and resolutions within the ticketing system. * Escalate complex ... Technical training, vocational education, military training, or entry-level IT experience.
Bellingham, WA · On-site
$20 - $25/hr
Document incidents, requests, and resolutions within the ticketing system. * Escalate complex ... Technical training, vocational education, military training, or entry-level IT experience.
Quick apply
Bellingham, WA · On-site
$20 - $25/hr
Document incidents, requests, and resolutions within the ticketing system. * Escalate complex ... Technical training, vocational education, military training, or entry-level IT experience.
Vancouver, WA · On-site
$20 - $25/hr
Document incidents, requests, and resolutions within the ticketing system. * Escalate complex ... Technical training, vocational education, military training, or entry-level IT experience.
Vancouver, WA · On-site
$20 - $25/hr
Document incidents, requests, and resolutions within the ticketing system. * Escalate complex ... Technical training, vocational education, military training, or entry-level IT experience.
Eugene, OR · On-site
$21.50 - $29.75/hr
... ticketing system. • Escalate complex issues to senior technical teams when appropriate. • ... training, or entry-level IT experience. • Working knowledge of: Windows 10 and Windows 11 ...
Eugene, OR · On-site
$21.50 - $29.75/hr
... ticketing system. • Escalate complex issues to senior technical teams when appropriate. • ... training, or entry-level IT experience. • Working knowledge of: Windows 10 and Windows 11 ...
Ketchikan, AK · On-site
$20 - $25/hr
Document incidents, requests, and resolutions within the ticketing system. * Escalate complex ... Technical training, vocational education, military training, or entry-level IT experience.
Ketchikan, AK · On-site
$20 - $25/hr
Document incidents, requests, and resolutions within the ticketing system. * Escalate complex ... Technical training, vocational education, military training, or entry-level IT experience.
Cottage Grove, OR · On-site
$20 - $25/hr
Document incidents, requests, and resolutions within the ticketing system. * Escalate complex ... Technical training, vocational education, military training, or entry-level IT experience.
Cottage Grove, OR · On-site
$20 - $25/hr
Document incidents, requests, and resolutions within the ticketing system. * Escalate complex ... Technical training, vocational education, military training, or entry-level IT experience.
Florence, OR · On-site
$20 - $25/hr
Document incidents, requests, and resolutions within the ticketing system. * Escalate complex ... Technical training, vocational education, military training, or entry-level IT experience.
Quick apply
Florence, OR · On-site
$20 - $25/hr
Document incidents, requests, and resolutions within the ticketing system. * Escalate complex ... Technical training, vocational education, military training, or entry-level IT experience.
Longview, WA · On-site
$20 - $25/hr
Document incidents, requests, and resolutions within the ticketing system. * Escalate complex ... Technical training, vocational education, military training, or entry-level IT experience.
Quick apply
Longview, WA · On-site
$20 - $25/hr
Document incidents, requests, and resolutions within the ticketing system. * Escalate complex ... Technical training, vocational education, military training, or entry-level IT experience.
Vancouver, WA · On-site
$20 - $25/hr
Document incidents, requests, and resolutions within the ticketing system. * Escalate complex ... Technical training, vocational education, military training, or entry-level IT experience.
Vancouver, WA · On-site
$20 - $25/hr
Document incidents, requests, and resolutions within the ticketing system. * Escalate complex ... Technical training, vocational education, military training, or entry-level IT experience.
$12.26 - $13.11
1% of jobs
$13.11 - $13.96
3% of jobs
$13.96 - $14.82
6% of jobs
$14.82 - $15.67
12% of jobs
$15.88 is the 25th percentile. Wages below this are outliers.
$15.67 - $16.52
11% of jobs
The median wage is $17.32 / hr.
$16.52 - $17.37
18% of jobs
$17.37 - $18.23
14% of jobs
$18.80 is the 75th percentile. Wages above this are outliers.
$18.23 - $19.08
15% of jobs
$19.08 - $19.93
10% of jobs
$19.93 - $20.78
7% of jobs
$20.78 - $21.63
3% of jobs
$12
$17
$21
| Aspect | Entry Level Ticketing Systems | Customer Service Representatives |
|---|---|---|
| Credentials | Basic technical knowledge, sometimes certifications in ticketing software | High school diploma, excellent communication skills |
| Work Environment | Support centers, IT departments, online ticketing platforms | Call centers, retail, service industries |
| Industry Usage | IT, tech support, event management | Retail, hospitality, telecommunications |
| Job Focus | Managing and resolving technical support tickets | Assisting customers, resolving inquiries |
Entry Level Ticketing Systems roles focus on managing technical support tickets within IT or event industries, requiring basic technical skills. Customer Service Representatives handle customer inquiries across various industries, emphasizing communication skills. While both roles involve assisting users, Ticketing Systems roles are more technical, whereas Customer Service roles are more customer-facing.
Cities with the most Entry Level Ticketing Systems job openings:
The most popular types of Ticketing Systems jobs are:
States with the most job openings for Entry Level Ticketing Systems jobs include:
Erie, CO • On-site
Full-time
Posted 2 days ago
New
We are seeking an IT Applications Administrator to support enterprise business applications, user access, application administration, and day-to-day technical issues. The ideal candidate will have approximately 2 year of experience supporting business applications or SaaS platforms, with strong troubleshooting, customer service, and communication skills.
This role combines application support, user access administration, help desk functions, and entry-level systems administration, with opportunities to grow into advanced enterprise application management and IT operations.
Primary ResponsibilitiesProvide day-to-day support and administration for enterprise business applications and SaaS platforms.
Manage user onboarding and offboarding, including application accounts, roles, permissions, and access requests.
Administer user access through Active Directory / Microsoft Entra ID and support identity and access management processes.
Troubleshoot and resolve application issues, access problems, and user-reported incidents.
Monitor, prioritize, and resolve requests through ITSM/ticketing systems such as ServiceNow or Jira.
Coordinate with vendors, application owners, and internal IT teams to resolve technical issues.
Support application updates, upgrades, testing, and basic release activities.
Maintain accurate application, access, troubleshooting, and support documentation.
Assist with compliance, security, audit, and access review activities.
Provide responsive and professional end-user support and customer service.
Identify recurring issues and recommend improvements to application support and operational processes.
Approximately 1 year of experience in application support, SaaS administration, IT help desk, or systems administration.
Experience supporting business applications and resolving software-related issues.
Knowledge of user provisioning, access management, and permissions administration.
Experience with Active Directory and/or Microsoft Entra ID.
Experience working with ITSM/ticketing systems, such as ServiceNow or Jira.
Strong troubleshooting, problem-solving, and analytical skills.
Excellent customer service and end-user support skills.
Strong written and verbal communication skills.
Ability to document issues, solutions, procedures, and support activities.
Ability to work effectively with employees, IT teams, vendors, and application stakeholders.
Experience with enterprise applications such as Salesforce, SAP, Workday, or Atlassian products.
Understanding of Single Sign-On (SSO) and identity management concepts.
Exposure to application testing, software updates, and release management.
Experience supporting compliance, audits, access reviews, or security-related activities.
Sourced by ZipRecruiter
It services
51 - 200 Employees
CA, US
2006
