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Entry Level Ticketing Systems Jobs (NOW HIRING)

MetroSys, Inc.

IT Support Technician

Eugene, OR · On-site

$21.50 - $29.75/hr

... ticketing system. • Escalate complex issues to senior technical teams when appropriate. • ... training, or entry-level IT experience. • Working knowledge of: Windows 10 and Windows 11 ...

MetroSys

IT Support Technician

Vancouver, WA · On-site

$20 - $25/hr

Document incidents, requests, and resolutions within the ticketing system. * Escalate complex ... Technical training, vocational education, military training, or entry-level IT experience.

MetroSys

IT Support Technician

Burlington, WA · On-site

$20 - $25/hr

Document incidents, requests, and resolutions within the ticketing system. * Escalate complex ... Technical training, vocational education, military training, or entry-level IT experience.

MetroSys

IT Support Technician

Cottage Grove, OR · On-site

$20 - $25/hr

Document incidents, requests, and resolutions within the ticketing system. * Escalate complex ... Technical training, vocational education, military training, or entry-level IT experience.

MetroSys

IT Support Technician

Florence, OR · On-site

$20 - $25/hr

Document incidents, requests, and resolutions within the ticketing system. * Escalate complex ... Technical training, vocational education, military training, or entry-level IT experience.

MetroSys

IT Support Technician

Longview, WA · On-site

$20 - $25/hr

Document incidents, requests, and resolutions within the ticketing system. * Escalate complex ... Technical training, vocational education, military training, or entry-level IT experience.

TEKsystems

Help Desk Specialist - Stores

Philadelphia, PA · Remote

$20 - $23/hr

... entry-level IT support experience looking to grow their technology careers. Key Responsibilities ... Create, update, and manage support tickets in the organization's ticketing system. * Troubleshoot ...

MetroSys

IT Support Technician

Burlington, WA · On-site

$20 - $25/hr

Document incidents, requests, and resolutions within the ticketing system. * Escalate complex ... Technical training, vocational education, military training, or entry-level IT experience.

MetroSys

IT Support Technician

Ketchikan, AK · On-site

$20 - $25/hr

Document incidents, requests, and resolutions within the ticketing system. * Escalate complex ... Technical training, vocational education, military training, or entry-level IT experience.

MetroSys

IT Support Technician

Florence, OR · On-site

$20 - $25/hr

Document incidents, requests, and resolutions within the ticketing system. * Escalate complex ... Technical training, vocational education, military training, or entry-level IT experience.

Authority Brands

Payment Operations Specialist

Atlanta, GA · On-site

$49K - $66K/yr

This entry-level role is ideal for someone with 1-2 years of experience in payment processing and ... Monitor, log, and track support tickets using internal CRM and ticketing systems * Escalate issues ...

Authority Brands

Payment Operations Specialist

Atlanta, GA · On-site

$49K - $66K/yr

This entry-level role is ideal for someone with 1-2 years of experience in payment processing and ... Monitor, log, and track support tickets using internal CRM and ticketing systems * Escalate issues ...

Managed Solution LLC

Customer Support Representative, L2

$17.50 - $22.25/hr

... entry-level technical skills and company processes/client service level agreements to prioritize the urgency of each inquiry. * Creates a ticket for each interaction via Connectwise ticketing system ...

PRIORITY WASTE RESOURCES LLC

This is an on-site, entry-level role ideal for someone who enjoys solving everyday technology ... Serve as the first point of contact for support requests via the ticketing system, email, and phone.

Priority Waste

This is an on-site, entry-level role ideal for someone who enjoys solving everyday technology ... Serve as the first point of contact for support requests via the ticketing system, email, and phone.

RIVA Solutions Inc.

Systems Administrator I

Boulder, CO · Hybrid

$75K/yr

... by providing entry-level systems administration and IT operations support across research ... Experience with ticketing system such as Service Desk Plus or similar systems. * Strong knowledge ...

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Entry Level Ticketing Systems information

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How much do entry level ticketing systems jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for entry level ticketing systems in the United States is $17.46, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $18.99 per hour, depending on experience, location, and employer.

What is an entry level ticketing systems job?

Entry level ticketing systems jobs involve assisting with the management and resolution of customer support requests using specialized software known as ticketing systems. In these roles, employees typically handle incoming tickets, categorize and prioritize issues, communicate with customers, and escalate problems to higher-level support when necessary. These positions are ideal for individuals starting their careers in IT support, customer service, or help desk operations, and require good communication skills, attention to detail, and basic technical knowledge.

What are the key skills and qualifications needed to thrive as an entry level ticketing systems specialist, and why are they important?

To thrive as an Entry Level Ticketing Systems Specialist, you need basic computer literacy, attention to detail, and a high school diploma or equivalent. Familiarity with ticketing platforms such as Zendesk, Freshdesk, or ServiceNow, along with basic troubleshooting and data entry skills, is often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in assisting users and resolving issues efficiently. These skills and qualities are essential for ensuring timely support, accurate record-keeping, and positive customer experiences.

What are some common challenges faced by entry level professionals working with ticketing systems, and how can they effectively address them?

Entry-level professionals in ticketing systems often encounter challenges such as learning the intricacies of the software, managing a high volume of requests, and prioritizing tickets efficiently. To overcome these, it’s important to become familiar with the ticketing platform through hands-on practice and available training resources. Developing strong organizational skills and clear communication with both team members and customers helps ensure tickets are resolved accurately and promptly. Seeking guidance from experienced colleagues and proactively asking questions can also accelerate your learning curve and performance.

What is the difference between Entry Level Ticketing Systems vs Customer Service Representatives?

AspectEntry Level Ticketing SystemsCustomer Service Representatives
CredentialsBasic technical knowledge, sometimes certifications in ticketing softwareHigh school diploma, excellent communication skills
Work EnvironmentSupport centers, IT departments, online ticketing platformsCall centers, retail, service industries
Industry UsageIT, tech support, event managementRetail, hospitality, telecommunications
Job FocusManaging and resolving technical support ticketsAssisting customers, resolving inquiries

Entry Level Ticketing Systems roles focus on managing technical support tickets within IT or event industries, requiring basic technical skills. Customer Service Representatives handle customer inquiries across various industries, emphasizing communication skills. While both roles involve assisting users, Ticketing Systems roles are more technical, whereas Customer Service roles are more customer-facing.

What cities are hiring for Entry Level Ticketing Systems jobs?

Cities with the most Entry Level Ticketing Systems job openings:

What are the most commonly searched types of Ticketing Systems jobs?

The most popular types of Ticketing Systems jobs are:

What states have the most Entry Level Ticketing Systems jobs?

States with the most job openings for Entry Level Ticketing Systems jobs include:

Entry Level Ticketing Systems jobs near you

IT Support Technician

MetroSys, Inc.

Eugene, OR • On-site

$21.50 - $29.75/hr

Full-time

Re-posted 3 days ago

Job description

Job Summary:
MetroSys, Inc. is seeking a motivated IT Support Technician I to provide onsite IT support within a regional healthcare environment. This role is responsible for supporting end users and common IT systems across hospital and clinic locations, making it an excellent opportunity for individuals beginning their IT careers.
Responsibilities:
• Provide onsite technical support for hospital and clinic personnel.
• Troubleshoot and resolve issues related to:
• Windows desktop and laptop systems
• Microsoft Office applications
• Printers and multifunction devices
• Mobile devices and peripherals
• Basic network connectivity
• Install, configure, and deploy computer hardware and software.
• Support workstation moves, adds, and changes.
• Assist with user account support, password resets, and access-related requests.
• Document incidents, requests, and resolutions within the ticketing system.
• Escalate complex issues to senior technical teams when appropriate.
• Support IT equipment inventory and asset management activities.
• Maintain a professional and customer-focused presence in patient care and administrative environments.
• Travel to satellite healthcare facilities as needed to provide onsite support.
Qualifications:
Required:
• High school diploma or equivalent.
• Technical training, vocational education, military training, or entry-level IT experience.
• Working knowledge of: Windows 10 and Windows 11, Microsoft Office applications, Computer hardware and peripherals, Basic networking concepts.
• Strong customer service and communication skills.
• Ability to follow documented procedures and troubleshooting processes.
• Valid driver's license and reliable transportation for travel between facilities.
Preferred:
• CompTIA A+ certification or equivalent knowledge.
• Prior help desk, desktop support, field technician, or customer service experience.
• Experience supporting healthcare environments is a plus.
• Familiarity with Active Directory and Microsoft 365 environments.
• Exposure to ticketing systems such as ServiceNow, Jira, Zendesk, or similar.
Company:
MetroSys is an Technology & Staffing Solutions firm based in sunny San Diego, CA. Founded in 2006, the company is headquartered in San Diego, USA, with a team of 11-50 employees. The company is currently Early Stage.

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