IT Help Desk
Rochester, NY · On-site
This is an entry-level opportunity for someone comfortable on the phone, enjoys solving technical ... Experience with ticketing systems Employment Type: OTHER
IT Help Desk
Rochester, NY · On-site
This is an entry-level opportunity for someone comfortable on the phone, enjoys solving technical ... Experience with ticketing systems Employment Type: OTHER
IT Associate
Rochester, NY · On-site
$20 - $23/hr
... oriented, Ticketing system Additional Skills & Qualifications Required: Associate degree in ... Entry Level If you feel you are qualified for this position, please submit your resume and a ...
Quick apply
IT Associate
Rochester, NY · On-site
$20 - $23/hr
... oriented, Ticketing system Additional Skills & Qualifications Required: Associate degree in ... Entry Level If you feel you are qualified for this position, please submit your resume and a ...
IT Associate
Rochester, NY · On-site
$20 - $23/hr
... oriented, Ticketing system Additional Skills & Qualifications Required: Associate degree in ... Entry Level If you feel you are qualified for this position, please submit your resume and a ...
IT Associate
Rochester, NY · On-site
$20 - $23/hr
... oriented, Ticketing system Additional Skills & Qualifications Required: Associate degree in ... Entry Level If you feel you are qualified for this position, please submit your resume and a ...
Men's Hockey Operations Director
Rochester, NY · On-site
$49K - $79K/yr
Supervises event logistics, such as set up, ticketing, referee liaison, crowd control, and parking ... Knowledge of and experience with event management systems and related software * Knowledge of ...
Men's Hockey Operations Director
Rochester, NY · On-site
$49K - $79K/yr
Supervises event logistics, such as set up, ticketing, referee liaison, crowd control, and parking ... Knowledge of and experience with event management systems and related software * Knowledge of ...
Men's Hockey Operations Director
Rochester, NY · On-site
$49K - $79K/yr
Supervises event logistics, such as set up, ticketing, referee liaison, crowd control, and parking ... Knowledge of and experience with event management systems and related software * Knowledge of ...
Men's Hockey Operations Director
Rochester, NY · On-site
$49K - $79K/yr
Supervises event logistics, such as set up, ticketing, referee liaison, crowd control, and parking ... Knowledge of and experience with event management systems and related software * Knowledge of ...
Entry Level Ticketing Systems information
See Rochester, NY salary details
$12.10 - $12.94
1% of jobs
$12.94 - $13.78
3% of jobs
$13.78 - $14.62
6% of jobs
$14.62 - $15.46
12% of jobs
$15.67 is the 25th percentile. Wages below this are outliers.
$15.46 - $16.30
11% of jobs
The median wage is $17.09 / hr.
$16.30 - $17.14
18% of jobs
$17.14 - $17.98
14% of jobs
$18.55 is the 75th percentile. Wages above this are outliers.
$17.98 - $18.82
15% of jobs
$18.82 - $19.66
10% of jobs
$19.66 - $20.51
7% of jobs
$20.51 - $21.35
3% of jobs
$12
$17
$21
How much do entry level ticketing systems jobs pay per hour?
As of Sep 5, 2026, the average hourly pay for entry level ticketing systems in Rochester, NY is $17.23, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $18.75 per hour, depending on experience, location, and employer.
What is an entry level ticketing systems job?
Entry level ticketing systems jobs involve assisting with the management and resolution of customer support requests using specialized software known as ticketing systems. In these roles, employees typically handle incoming tickets, categorize and prioritize issues, communicate with customers, and escalate problems to higher-level support when necessary. These positions are ideal for individuals starting their careers in IT support, customer service, or help desk operations, and require good communication skills, attention to detail, and basic technical knowledge.
What are the key skills and qualifications needed to thrive as an entry level ticketing systems specialist, and why are they important?
To thrive as an Entry Level Ticketing Systems Specialist, you need basic computer literacy, attention to detail, and a high school diploma or equivalent. Familiarity with ticketing platforms such as Zendesk, Freshdesk, or ServiceNow, along with basic troubleshooting and data entry skills, is often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in assisting users and resolving issues efficiently. These skills and qualities are essential for ensuring timely support, accurate record-keeping, and positive customer experiences.
What are some common challenges faced by entry level professionals working with ticketing systems, and how can they effectively address them?
Entry-level professionals in ticketing systems often encounter challenges such as learning the intricacies of the software, managing a high volume of requests, and prioritizing tickets efficiently. To overcome these, it’s important to become familiar with the ticketing platform through hands-on practice and available training resources. Developing strong organizational skills and clear communication with both team members and customers helps ensure tickets are resolved accurately and promptly. Seeking guidance from experienced colleagues and proactively asking questions can also accelerate your learning curve and performance.
What is the difference between Entry Level Ticketing Systems vs Customer Service Representatives?
| Aspect | Entry Level Ticketing Systems | Customer Service Representatives |
|---|---|---|
| Credentials | Basic technical knowledge, sometimes certifications in ticketing software | High school diploma, excellent communication skills |
| Work Environment | Support centers, IT departments, online ticketing platforms | Call centers, retail, service industries |
| Industry Usage | IT, tech support, event management | Retail, hospitality, telecommunications |
| Job Focus | Managing and resolving technical support tickets | Assisting customers, resolving inquiries |
Entry Level Ticketing Systems roles focus on managing technical support tickets within IT or event industries, requiring basic technical skills. Customer Service Representatives handle customer inquiries across various industries, emphasizing communication skills. While both roles involve assisting users, Ticketing Systems roles are more technical, whereas Customer Service roles are more customer-facing.
Job description
Overview
Job Title: IT Help Desk
Location: Victor, NY (Onsite)
Employment Type: 6-month contract to hire
Hours: Monday - Friday (7:30 am - 4 pm)
About the Company
Our client is a well-established, global organization in the healthcare and medical products space. They operate at scale, supporting customers and partners worldwide, and are known for investing in innovation, quality, and long-term growth. The company has a strong presence in the Rochester area and offers a stable environment with opportunities to build a career.
Overview
Seeking a reliable, customer-focused IT Help Desk Technician to support end users across a growing environment. This is an entry-level opportunity for someone comfortable on the phone, enjoys solving technical issues, and can provide both remote and on-site support.
ResponsibilitiesKey Responsibilities
- Provide first-line technical support via phone, email, and in person
- Troubleshoot hardware, software, and network-related issues
- Support user accounts, password resets, and permissions in Active Directory
- Assist with Cisco-based networking environments (connectivity, basic troubleshooting)
- Set up and configure desktops, laptops, and peripherals
- Escalate more complex issues as needed
- Document tickets, resolutions, and processes
- Deliver strong customer service to internal users
Required Skills & Qualifications
- Experience or exposure to Active Directory (user management, resets, permissions)
- Basic knowledge of Cisco networking (switches, routers, connectivity)
- Comfortable handling phone support and interacting with users daily
- Strong communication and customer service skills
- Ability to work onsite and support users face-to-face
- Basic understanding of Windows environments and IT fundamentals
Preferred
- CompTIA A+, Network+, or similar certifications
- Internship or help desk experience
- Experience with ticketing systems
About Wellington Steele & Associates
Sourced by ZipRecruiter
Industry
Recruiting and staffing services
Company size
11 - 50 Employees
Headquarters location
Rochester, NY, US
Year founded
2002