... ticketing systems. Responsibilities : • EXCELLENT interpersonal skills are a MUST • Quality ... • SCCM entry-level knowledge Company : TechWish is a global technology services company ...
... ticketing systems. Responsibilities : • EXCELLENT interpersonal skills are a MUST • Quality ... • SCCM entry-level knowledge Company : TechWish is a global technology services company ...
ERP Business Systems Analyst I - Tier-1 Support Lead with Security Clearance
Springfield, VA · On-site
As an entry level ERP Business Systems Analyst, you will lead Tier 1 support for our enterprise ... Familiarity with ticketing systems such as Service+ or similar ITSM platforms. . Some exposure to ...
New
ERP Business Systems Analyst I - Tier-1 Support Lead with Security Clearance
Springfield, VA · On-site
As an entry level ERP Business Systems Analyst, you will lead Tier 1 support for our enterprise ... Familiarity with ticketing systems such as Service+ or similar ITSM platforms. . Some exposure to ...
New
ERP Business Systems Analyst I - Tier-1 Support Lead
Springfield, VA · On-site
$113K - $148K/yr
As an entry level ERP Business Systems Analyst, you will lead Tier 1 support for our enterprise ... Familiarity with ticketing systems such as Service+ or similar ITSM platforms. . Some exposure to ...
New
ERP Business Systems Analyst I - Tier-1 Support Lead
Springfield, VA · On-site
$113K - $148K/yr
As an entry level ERP Business Systems Analyst, you will lead Tier 1 support for our enterprise ... Familiarity with ticketing systems such as Service+ or similar ITSM platforms. . Some exposure to ...
New
Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Strong understanding of help desk tools and ticketing systems, such as ServiceNow or Zendesk.
Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Strong understanding of help desk tools and ticketing systems, such as ServiceNow or Zendesk.
Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Strong understanding of help desk tools and ticketing systems, such as ServiceNow or Zendesk.
Quick apply
Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Strong understanding of help desk tools and ticketing systems, such as ServiceNow or Zendesk.
Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Strong understanding of help desk tools and ticketing systems, such as ServiceNow or Zendesk.
Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Strong understanding of help desk tools and ticketing systems, such as ServiceNow or Zendesk.
Helpdesk Technician
Fairfax, VA · On-site
$19.75 - $26.75/hr
This is an entry-level role ideal for candidates who are eager to grow their technical skills while ... the ticketing system. * Troubleshoot and resolve basic issues related to the application ...
Quick apply
Helpdesk Technician
Fairfax, VA · On-site
$19.75 - $26.75/hr
This is an entry-level role ideal for candidates who are eager to grow their technical skills while ... the ticketing system. * Troubleshoot and resolve basic issues related to the application ...
Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Strong understanding of help desk tools and ticketing systems, such as ServiceNow or Zendesk.
Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Strong understanding of help desk tools and ticketing systems, such as ServiceNow or Zendesk.
... is an entry-level opportunity to join a dynamic team and develop fundamental IT skills. In this ... Ticketing System Experience (e.g., BMC Remedy/ServiceNow/SolarWinds/Ivanti) Required Qualifications:
... is an entry-level opportunity to join a dynamic team and develop fundamental IT skills. In this ... Ticketing System Experience (e.g., BMC Remedy/ServiceNow/SolarWinds/Ivanti) Required Qualifications:
... is an entry-level opportunity to join a dynamic team and develop fundamental IT skills. In this ... Ticketing System Experience (e.g., BMC Remedy/ServiceNow/SolarWinds/Ivanti) Required Qualifications:
... is an entry-level opportunity to join a dynamic team and develop fundamental IT skills. In this ... Ticketing System Experience (e.g., BMC Remedy/ServiceNow/SolarWinds/Ivanti) Required Qualifications:
Computer User Support Specialist - Junior (Day Shift, Sun - Thu 7:00 - 3:30)
Petersburg, VA · On-site
... is an entry-level opportunity to join a dynamic team and develop fundamental IT skills. In this ... Ticketing System Experience (e.g., BMC Remedy/ServiceNow/SolarWinds/Ivanti) Required Qualifications:
Quick apply
Computer User Support Specialist - Junior (Day Shift, Sun - Thu 7:00 - 3:30)
Petersburg, VA · On-site
... is an entry-level opportunity to join a dynamic team and develop fundamental IT skills. In this ... Ticketing System Experience (e.g., BMC Remedy/ServiceNow/SolarWinds/Ivanti) Required Qualifications:
Computer User Support Specialist - Junior (Swing Shift, Tue - Sat, 3:00PM - 11:30PM)
Petersburg, VA · On-site
... is an entry-level opportunity to join a dynamic team and develop fundamental IT skills. In this ... Ticketing System Experience (e.g., BMC Remedy/ServiceNow/SolarWinds/Ivanti) Required Qualifications:
Computer User Support Specialist - Junior (Swing Shift, Tue - Sat, 3:00PM - 11:30PM)
Petersburg, VA · On-site
... is an entry-level opportunity to join a dynamic team and develop fundamental IT skills. In this ... Ticketing System Experience (e.g., BMC Remedy/ServiceNow/SolarWinds/Ivanti) Required Qualifications:
Computer User Support Specialist - Junior (Swing Shift, Tue - Sat, 3:00PM - 11:30PM)
Petersburg, VA · On-site
... is an entry-level opportunity to join a dynamic team and develop fundamental IT skills. In this ... Ticketing System Experience (e.g., BMC Remedy/ServiceNow/SolarWinds/Ivanti) Required Qualifications:
Quick apply
Computer User Support Specialist - Junior (Swing Shift, Tue - Sat, 3:00PM - 11:30PM)
Petersburg, VA · On-site
... is an entry-level opportunity to join a dynamic team and develop fundamental IT skills. In this ... Ticketing System Experience (e.g., BMC Remedy/ServiceNow/SolarWinds/Ivanti) Required Qualifications:
Computer User Support Specialist - Junior (Day Shift, Sun - Thu 7:00 - 3:30)
Petersburg, VA · On-site
... is an entry-level opportunity to join a dynamic team and develop fundamental IT skills. In this ... Ticketing System Experience (e.g., BMC Remedy/ServiceNow/SolarWinds/Ivanti) Required Qualifications:
Computer User Support Specialist - Junior (Day Shift, Sun - Thu 7:00 - 3:30)
Petersburg, VA · On-site
... is an entry-level opportunity to join a dynamic team and develop fundamental IT skills. In this ... Ticketing System Experience (e.g., BMC Remedy/ServiceNow/SolarWinds/Ivanti) Required Qualifications:
Computer User Support Specialist - Junior (Swing Shift, Sun - Thu, 3:00PM - 11:30PM)
Petersburg, VA · On-site
... is an entry-level opportunity to join a dynamic team and develop fundamental IT skills. In this ... Ticketing System Experience (e.g., BMC Remedy/ServiceNow/SolarWinds/Ivanti) Required Qualifications:
Quick apply
Computer User Support Specialist - Junior (Swing Shift, Sun - Thu, 3:00PM - 11:30PM)
Petersburg, VA · On-site
... is an entry-level opportunity to join a dynamic team and develop fundamental IT skills. In this ... Ticketing System Experience (e.g., BMC Remedy/ServiceNow/SolarWinds/Ivanti) Required Qualifications:
Computer User Support Specialist - Junior (Swing Shift, Sun - Thu, 3:00PM - 11:30PM)
Petersburg, VA · On-site
... is an entry-level opportunity to join a dynamic team and develop fundamental IT skills. In this ... Ticketing System Experience (e.g., BMC Remedy/ServiceNow/SolarWinds/Ivanti) Required Qualifications:
Computer User Support Specialist - Junior (Swing Shift, Sun - Thu, 3:00PM - 11:30PM)
Petersburg, VA · On-site
... is an entry-level opportunity to join a dynamic team and develop fundamental IT skills. In this ... Ticketing System Experience (e.g., BMC Remedy/ServiceNow/SolarWinds/Ivanti) Required Qualifications:
Computer User Support Specialist - Junior (Swing Shift, Tue - Sat, 3:00PM - 11:30PM)
Petersburg, VA · On-site
... is an entry-level opportunity to join a dynamic team and develop fundamental IT skills. In this ... Ticketing System Experience (e.g., BMC Remedy/ServiceNow/SolarWinds/Ivanti) Required Qualifications:
Computer User Support Specialist - Junior (Swing Shift, Tue - Sat, 3:00PM - 11:30PM)
Petersburg, VA · On-site
... is an entry-level opportunity to join a dynamic team and develop fundamental IT skills. In this ... Ticketing System Experience (e.g., BMC Remedy/ServiceNow/SolarWinds/Ivanti) Required Qualifications:
Junior Systems Engineer
Richmond, VA · On-site
$80K - $100K/yr
... ticketing, resolution creation, instructional media, and keeping the supervisor apprised of all ... entry level site, permission, and configuration support. • Virginia State Government experience ...
New
Junior Systems Engineer
Richmond, VA · On-site
$80K - $100K/yr
... ticketing, resolution creation, instructional media, and keeping the supervisor apprised of all ... entry level site, permission, and configuration support. • Virginia State Government experience ...
New
Junior Systems Engineer
$80K - $100K/yr
... ticketing, resolution creation, instructional media, and keeping the supervisor apprised of all ... SharePoint administration experience - including providing entry level site, permission, and ...
New
Junior Systems Engineer
$80K - $100K/yr
... ticketing, resolution creation, instructional media, and keeping the supervisor apprised of all ... SharePoint administration experience - including providing entry level site, permission, and ...
New
This entry-level role is ideal for candidates looking to build foundational IT support experience ... Windows desktop operating systems * Microsoft Office / Microsoft 365 * IT ticketing and service ...
This entry-level role is ideal for candidates looking to build foundational IT support experience ... Windows desktop operating systems * Microsoft Office / Microsoft 365 * IT ticketing and service ...
Entry Level Ticketing Systems information
Who pays $30 an hour without a degree?
Entry-level ticketing systems roles, such as ticketing agents or support staff, can pay around $30 an hour without requiring a degree, especially with relevant technical skills or certifications. These positions often involve working with ticketing software, customer service, and problem-solving in environments like transportation, events, or IT support.
What jobs pay $700 a day?
Entry-level ticketing systems roles typically do not pay $700 a day; such high daily rates are more common in specialized or freelance positions like IT consultants, project managers, or technical contractors with in-demand skills. These roles often require experience, certifications, or working on short-term contracts to achieve higher daily earnings.
What are some common challenges faced by entry-level professionals working with ticketing systems, and how can they effectively address them?
Entry-level professionals in ticketing systems often encounter challenges such as learning the intricacies of the software, managing a high volume of requests, and prioritizing tickets efficiently. To overcome these, it’s important to become familiar with the ticketing platform through hands-on practice and available training resources. Developing strong organizational skills and clear communication with both team members and customers helps ensure tickets are resolved accurately and promptly. Seeking guidance from experienced colleagues and proactively asking questions can also accelerate your learning curve and performance.
What is the difference between Entry Level Ticketing Systems vs Customer Service Representatives?
| Aspect | Entry Level Ticketing Systems | Customer Service Representatives |
|---|---|---|
| Credentials | Basic technical knowledge, sometimes certifications in ticketing software | High school diploma, excellent communication skills |
| Work Environment | Support centers, IT departments, online ticketing platforms | Call centers, retail, service industries |
| Industry Usage | IT, tech support, event management | Retail, hospitality, telecommunications |
| Job Focus | Managing and resolving technical support tickets | Assisting customers, resolving inquiries |
Entry Level Ticketing Systems roles focus on managing technical support tickets within IT or event industries, requiring basic technical skills. Customer Service Representatives handle customer inquiries across various industries, emphasizing communication skills. While both roles involve assisting users, Ticketing Systems roles are more technical, whereas Customer Service roles are more customer-facing.
What jobs pay 4000 a week without a degree?
Entry-level ticketing systems roles typically do not pay $4,000 per week without significant experience or specialized skills. High-paying jobs in this field usually require technical certifications, extensive training, or experience in related areas such as IT support, network administration, or software management, which can sometimes reach that income level with overtime or bonuses.
What are the key skills and qualifications needed to thrive as an Entry Level Ticketing Systems Specialist, and why are they important?
To thrive as an Entry Level Ticketing Systems Specialist, you need basic computer literacy, attention to detail, and a high school diploma or equivalent. Familiarity with ticketing platforms such as Zendesk, Freshdesk, or ServiceNow, along with basic troubleshooting and data entry skills, is often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in assisting users and resolving issues efficiently. These skills and qualities are essential for ensuring timely support, accurate record-keeping, and positive customer experiences.
What are entry level ticketing systems jobs?
Entry level ticketing systems jobs involve assisting with the management and resolution of customer support requests using specialized software known as ticketing systems. In these roles, employees typically handle incoming tickets, categorize and prioritize issues, communicate with customers, and escalate problems to higher-level support when necessary. These positions are ideal for individuals starting their careers in IT support, customer service, or help desk operations, and require good communication skills, attention to detail, and basic technical knowledge.
What is the easiest job to get into with no experience?
Entry level ticketing systems roles often require minimal experience and focus on customer service, basic computer skills, and familiarity with ticketing software. These positions typically involve on-the-job training and may be suitable for those new to the industry or with limited work history.
What cities in Virginia are hiring for Entry Level Ticketing Systems jobs? Cities in Virginia with the most Entry Level Ticketing Systems job openings:
Full-time
Re-posted 26 days ago
Job description
Job Summary:
TechWish is a company seeking a Contractor for Enterprise Technology Systems. The role involves providing quality customer service, troubleshooting technical issues, and supporting various desktop technologies and ticketing systems.
Responsibilities:
• EXCELLENT interpersonal skills are a MUST
• Quality customer service skills
• Patience
• Ability to work with other team members (Team first attitude)
• Adaptability to a fast-paced environment
• Troubleshooting Skills
• Oral/Written Communication Skills
• Ticketing System experience (ServiceNow)
• Windows 10 Experience
• Experience with Microsoft Active Directory
• Experience with desktop imaging technologies (MDT, LTI, ZTI)
• Microsoft Office/365, Microsoft Outlook, IBM Lotus Notes
• Client, Canon, and Toshiba printer support
Qualifications:
Required:
• EXCELLENT interpersonal skills are a MUST
• Quality customer service skills
• Patience
• Ability to work with other team members (Team first attitude)
• Adaptability to a fast-paced environment
• Troubleshooting Skills
• Oral/Written Communication Skills
• Ticketing System experience (ServiceNow)
• Windows 10 Experience
• Experience with Microsoft Active Directory
• Experience with desktop imaging technologies (MDT, LTI, ZTI)
• Microsoft Office/365
• Microsoft Outlook
• IBM Lotus Notes
• Client, Canon, and Toshiba printer support
Preferred:
• A+ Certification
• Windows 10 Certification
• Awareness of security of financial institutions
• SCCM entry-level knowledge
Company:
TechWish is a global technology services company specializing in Cloud, Data Engineering, AI, and Enterprise Platforms. Founded in 1999, the company is headquartered in Sterling, USA, with a team of 501-1000 employees. The company is currently Late Stage.
TechWish is a company seeking a Contractor for Enterprise Technology Systems. The role involves providing quality customer service, troubleshooting technical issues, and supporting various desktop technologies and ticketing systems.
Responsibilities:
• EXCELLENT interpersonal skills are a MUST
• Quality customer service skills
• Patience
• Ability to work with other team members (Team first attitude)
• Adaptability to a fast-paced environment
• Troubleshooting Skills
• Oral/Written Communication Skills
• Ticketing System experience (ServiceNow)
• Windows 10 Experience
• Experience with Microsoft Active Directory
• Experience with desktop imaging technologies (MDT, LTI, ZTI)
• Microsoft Office/365, Microsoft Outlook, IBM Lotus Notes
• Client, Canon, and Toshiba printer support
Qualifications:
Required:
• EXCELLENT interpersonal skills are a MUST
• Quality customer service skills
• Patience
• Ability to work with other team members (Team first attitude)
• Adaptability to a fast-paced environment
• Troubleshooting Skills
• Oral/Written Communication Skills
• Ticketing System experience (ServiceNow)
• Windows 10 Experience
• Experience with Microsoft Active Directory
• Experience with desktop imaging technologies (MDT, LTI, ZTI)
• Microsoft Office/365
• Microsoft Outlook
• IBM Lotus Notes
• Client, Canon, and Toshiba printer support
Preferred:
• A+ Certification
• Windows 10 Certification
• Awareness of security of financial institutions
• SCCM entry-level knowledge
Company:
TechWish is a global technology services company specializing in Cloud, Data Engineering, AI, and Enterprise Platforms. Founded in 1999, the company is headquartered in Sterling, USA, with a team of 501-1000 employees. The company is currently Late Stage.
About TechWish
Sourced by ZipRecruiter
For over 20 years, TechWish has been serving as a prime source of digital transformation and technology consulting solutions for large as well as mid-sized enterprises, including Fortune 100 companies such as two of the top five media companies, the world’s top network infrastructure company, and the world’s largest credit union. As a preferred solutions integration partner, TechWish helps clients across a range of industry sectors analyze data, develop applications, and secure and modernize their technology infrastructure. We provide customized solutions that leverage our strategic partnerships with leading platform and technology companies.
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Sterling, VA, US
Year founded
1990