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Entry Level Ticketing Systems Jobs in Virginia (NOW HIRING)

Inadev

Junior Support Desk Analyst

Reston, VA · Hybrid

$45K - $55K/yr

... notes in the ticketing system - Support release hypercare, known-issue tracking, user ... - Entry-level IT, customer support, or service-management certification - Familiarity with AI ...

Inadev

Junior Support Desk Analyst

Reston, VA · On-site

$45K - $55K/yr

... notes in the ticketing system - Support release hypercare, known-issue tracking, user ... - Entry-level IT, customer support, or service-management certification - Familiarity with AI ...

Maximus

Junior ICAM System Administrator

VA · On-site +1

... entry-level operational support for Identity, Credential, and Access Management (ICAM) services supporting enterprise systems. This role operates within a 24x7 operational environment and supports ...

Inadev

Junior Support Desk Analyst

Reston, VA · On-site

$45K - $55K/yr

... notes in the ticketing system - Support release hypercare, known-issue tracking, user ... - Entry-level IT, customer support, or service-management certification - Familiarity with AI ...

Leidos

Change Ticket Coordinator

Norfolk, VA · On-site

$57K - $104K/yr

Leidos seeks entry-level Change Ticket Coordinators for the SMIT program. The Change as a Service ... Familiarity with ITSM ticketing systems (e.g., ServiceNow, Helix, Jira). * Associate's or Bachelor ...

Leidos

Change Ticket Coordinator

Norfolk, VA

$57K - $104K/yr

Leidos seeks entry-level Change Ticket Coordinators for the SMIT program. The Change as a Service ... Familiarity with ITSM ticketing systems (e.g., ServiceNow, Helix, Jira). * Associate's or Bachelor ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA · On-site

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Strong understanding of help desk tools and ticketing systems, such as ServiceNow or Zendesk.

ActioNet, Inc.

Help Desk Manager Level I

Rosslyn, VA · On-site

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Strong understanding of help desk tools and ticketing systems, such as ServiceNow or Zendesk.

ActioNet

Help Desk Manager Level I

Rosslyn, VA

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Strong understanding of help desk tools and ticketing systems, such as ServiceNow or Zendesk.

ActioNet

Help Desk Manager Level I

Rosslyn, VA · On-site

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Strong understanding of help desk tools and ticketing systems, such as ServiceNow or Zendesk.

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Entry Level Ticketing Systems information

What is an entry level ticketing systems job?

Entry level ticketing systems jobs involve assisting with the management and resolution of customer support requests using specialized software known as ticketing systems. In these roles, employees typically handle incoming tickets, categorize and prioritize issues, communicate with customers, and escalate problems to higher-level support when necessary. These positions are ideal for individuals starting their careers in IT support, customer service, or help desk operations, and require good communication skills, attention to detail, and basic technical knowledge.

What are the key skills and qualifications needed to thrive as an entry level ticketing systems specialist, and why are they important?

To thrive as an Entry Level Ticketing Systems Specialist, you need basic computer literacy, attention to detail, and a high school diploma or equivalent. Familiarity with ticketing platforms such as Zendesk, Freshdesk, or ServiceNow, along with basic troubleshooting and data entry skills, is often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in assisting users and resolving issues efficiently. These skills and qualities are essential for ensuring timely support, accurate record-keeping, and positive customer experiences.

What are some common challenges faced by entry level professionals working with ticketing systems, and how can they effectively address them?

Entry-level professionals in ticketing systems often encounter challenges such as learning the intricacies of the software, managing a high volume of requests, and prioritizing tickets efficiently. To overcome these, it’s important to become familiar with the ticketing platform through hands-on practice and available training resources. Developing strong organizational skills and clear communication with both team members and customers helps ensure tickets are resolved accurately and promptly. Seeking guidance from experienced colleagues and proactively asking questions can also accelerate your learning curve and performance.

What is the difference between Entry Level Ticketing Systems vs Customer Service Representatives?

AspectEntry Level Ticketing SystemsCustomer Service Representatives
CredentialsBasic technical knowledge, sometimes certifications in ticketing softwareHigh school diploma, excellent communication skills
Work EnvironmentSupport centers, IT departments, online ticketing platformsCall centers, retail, service industries
Industry UsageIT, tech support, event managementRetail, hospitality, telecommunications
Job FocusManaging and resolving technical support ticketsAssisting customers, resolving inquiries

Entry Level Ticketing Systems roles focus on managing technical support tickets within IT or event industries, requiring basic technical skills. Customer Service Representatives handle customer inquiries across various industries, emphasizing communication skills. While both roles involve assisting users, Ticketing Systems roles are more technical, whereas Customer Service roles are more customer-facing.

What cities in Virginia are hiring for Entry Level Ticketing Systems jobs?

Cities in Virginia with the most Entry Level Ticketing Systems job openings:

Entry Level Ticketing Systems jobs near you

Entry-Level NOC Technician (2 Openings)

Herndon, VA

ROCS
See more jobs at ROCSexternal

Full-time

Posted 19 days ago

Job description

About The Role
We are seeking an Entry Level NOC Technician to join our Network Operations Center team in Herndon, VA. This position is responsible for monitoring network systems, troubleshooting technical issues, supporting customers and end users, and escalating issues when additional technical expertise is needed. This is an excellent opportunity for someone interested in building a career in network operations, IT, or network engineering. Candidates with strong technical aptitude and a willingness to learn are encouraged to apply.
 
Why Consider This Opportunity?
This is a great opportunity for an entry level IT or networking professional to gain hands-on experience in a mission-critical Network Operations Center environment. The role offers exposure to network monitoring, technical troubleshooting, enterprise support systems, and network engineering while working alongside experienced technical professionals. 

What You'll Do
  • Monitor network management systems and helpdesk channels to identify and respond to technical issues.
  • Troubleshoot and resolve problems involving computer hardware, software, networks, system access, applications, and telecommunications.
  • Provide professional and timely technical support to internal and external customers.
  • Respond to support requests through phone, email, web chat, and ticketing systems.
  • Diagnose technical problems, explain solutions clearly, and provide step by step guidance to users.
  • Determine the severity and complexity of reported issues and escalate them to the appropriate technical team when necessary.
  • Maintain accurate documentation of customer requests, troubleshooting steps, services provided, and issue status.
  • Communicate effectively with customers, colleagues, and senior personnel.
  • Support continuous 24/7 network operations, including evenings, overnight shifts, weekends, and holidays.
What We're Looking For
  • High school diploma or equivalent required.
  • Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field preferred.
  • 1+ year of experience with networking, operating systems, computer hardware, software, or networking applications preferred but not required.
  • Basic understanding of networking fundamentals, including OSI Model, TCP/IP, DNS, and DHCP.
  • Strong interest in network engineering, information technology, or a related technical field.
  • Excellent written and verbal communication skills.
  • Strong organizational skills with the ability to manage multiple priorities.
  • Ability to troubleshoot problems, think critically, and learn new technologies.
  • Experience with enterprise ticketing or monitoring tools such as ServiceNow or SolarWinds is preferred but not required.
  • Must be able to pass a background check and drug screening.
  • U.S. citizenship is required due to the nature of the work and contract requirements.

Full time, Onsite 
Schedule 10:00 PM – 8:00 AM