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Entry Level Ticketing Systems Jobs in Virginia (NOW HIRING)

Maximus

Junior ICAM System Administrator

VA · On-site +1

... entry-level operational support for Identity, Credential, and Access Management (ICAM) services supporting enterprise systems. This role operates within a 24x7 operational environment and supports ...

Leidos

Change Ticket Coordinator

Norfolk, VA · On-site

$57K - $104K/yr

Leidos seeks entry-level Change Ticket Coordinators for the SMIT program. The Change as a Service ... Familiarity with ITSM ticketing systems (e.g., ServiceNow, Helix, Jira). * Associate's or Bachelor ...

Leidos

Change Ticket Coordinator

Norfolk, VA · On-site

$57K - $104K/yr

Leidos seeks entry-level Change Ticket Coordinators for the SMIT program. The Change as a Service ... Familiarity with ITSM ticketing systems (e.g., ServiceNow, Helix, Jira). * Associate's or Bachelor ...

ActioNet

Help Desk Manager Level I

Arlington, VA · On-site

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Strong understanding of help desk tools and ticketing systems, such as ServiceNow or Zendesk.

ActioNet, Inc.

Help Desk Manager Level I

Rosslyn, VA · On-site

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Strong understanding of help desk tools and ticketing systems, such as ServiceNow or Zendesk.

ActioNet

Help Desk Manager Level I

Rosslyn, VA · On-site

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Strong understanding of help desk tools and ticketing systems, such as ServiceNow or Zendesk.

ActioNet

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Strong understanding of help desk tools and ticketing systems, such as ServiceNow or Zendesk.

Code Plus Inc

Helpdesk Technician

Fairfax, VA · On-site

$19.75 - $26.75/hr

This is an entry-level role ideal for candidates who are eager to grow their technical skills while ... the ticketing system. * Troubleshoot and resolve basic issues related to the application ...

Fullscript

IT Administrator (Virginia)

Richmond, VA · On-site

... is an entry-level role ideal for someone early in their IT career who is passionate about ... Experience with helpdesk or ticketing systems (e.g. Zendesk, Jira, ServiceNow) * Experience working ...

Fullscript

IT Administrator (Virginia)

Ashland, VA

... is an entry-level role ideal for someone early in their IT career who is passionate about ... Experience with helpdesk or ticketing systems (e.g. Zendesk, Jira, ServiceNow) * Experience working ...

Fullscript

IT Administrator (Virginia)

Ashland, VA · On-site

... is an entry-level role ideal for someone early in their IT career who is passionate about ... Experience with helpdesk or ticketing systems (e.g. Zendesk, Jira, ServiceNow) * Experience working ...

Fullscript

IT Administrator (Virginia)

Richmond, VA

... is an entry-level role ideal for someone early in their IT career who is passionate about ... Experience with helpdesk or ticketing systems (e.g. Zendesk, Jira, ServiceNow) * Experience working ...

Fullscript

IT Administrator (Virginia)

Richmond, VA · On-site

... is an entry-level role ideal for someone early in their IT career who is passionate about ... Experience with helpdesk or ticketing systems (e.g. Zendesk, Jira, ServiceNow) * Experience working ...

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Entry Level Ticketing Systems information

What is an entry level ticketing systems job?

Entry level ticketing systems jobs involve assisting with the management and resolution of customer support requests using specialized software known as ticketing systems. In these roles, employees typically handle incoming tickets, categorize and prioritize issues, communicate with customers, and escalate problems to higher-level support when necessary. These positions are ideal for individuals starting their careers in IT support, customer service, or help desk operations, and require good communication skills, attention to detail, and basic technical knowledge.

What are the key skills and qualifications needed to thrive as an entry level ticketing systems specialist, and why are they important?

To thrive as an Entry Level Ticketing Systems Specialist, you need basic computer literacy, attention to detail, and a high school diploma or equivalent. Familiarity with ticketing platforms such as Zendesk, Freshdesk, or ServiceNow, along with basic troubleshooting and data entry skills, is often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in assisting users and resolving issues efficiently. These skills and qualities are essential for ensuring timely support, accurate record-keeping, and positive customer experiences.

What are some common challenges faced by entry level professionals working with ticketing systems, and how can they effectively address them?

Entry-level professionals in ticketing systems often encounter challenges such as learning the intricacies of the software, managing a high volume of requests, and prioritizing tickets efficiently. To overcome these, it’s important to become familiar with the ticketing platform through hands-on practice and available training resources. Developing strong organizational skills and clear communication with both team members and customers helps ensure tickets are resolved accurately and promptly. Seeking guidance from experienced colleagues and proactively asking questions can also accelerate your learning curve and performance.

What is the difference between Entry Level Ticketing Systems vs Customer Service Representatives?

AspectEntry Level Ticketing SystemsCustomer Service Representatives
CredentialsBasic technical knowledge, sometimes certifications in ticketing softwareHigh school diploma, excellent communication skills
Work EnvironmentSupport centers, IT departments, online ticketing platformsCall centers, retail, service industries
Industry UsageIT, tech support, event managementRetail, hospitality, telecommunications
Job FocusManaging and resolving technical support ticketsAssisting customers, resolving inquiries

Entry Level Ticketing Systems roles focus on managing technical support tickets within IT or event industries, requiring basic technical skills. Customer Service Representatives handle customer inquiries across various industries, emphasizing communication skills. While both roles involve assisting users, Ticketing Systems roles are more technical, whereas Customer Service roles are more customer-facing.

What cities in Virginia are hiring for Entry Level Ticketing Systems jobs?

Cities in Virginia with the most Entry Level Ticketing Systems job openings:

Entry Level Ticketing Systems jobs near you

Entry Level Hardware Engineer

Cornerstone Defense LLC

Herndon, VA • On-site

$80 - $140/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Hardware Engineer/Help Desk Support

Herndon, VA

Active TS/SCI
Salary Range: $80,000 - $140,000

Company Overview:

Cornerstone Defense is the Employer of Choice within the Intelligence, Defense, and Space communities of the U.S. Government. Realizing early on that our most prized assets are our employees, we continually focus our attention on improving the overall work/life experience they have supporting the mission. Our Team is pushed every day to use their industry leading knowledge to provide end-to-end solutions to combat our nation’s toughest and most secure problems. If you are looking for a place to not only be professionally challenged, but encouraged and supported by a company that cares, don’t look any further than Cornerstone Defense.

Job Responsibilities:

We are seeking an entry-level Hardware Engineer to join our IT/Hardware Support team. This role will focus on triaging help desk tickets, performing hardware installations and removals, and providing first- and second-line technical support for desktop/laptop/workstation systems. The ideal candidate has basic experience with Windows or Linux, strong troubleshooting skills, and a customer-service mindset.

  • Respond to and resolve help desk tickets in a timely manner (hardware-related issues, peripheral and connectivity problems, basic OS troubleshooting).
  • Install, configure, image, upgrade, and decommission desktops, laptops, monitors, docking stations, printers, and other peripherals.
  • Perform hardware diagnostics and basic repairs; elevate complex hardware or firmware issues to senior engineering or vendor support.
  • Maintain accurate inventory records and asset tagging for hardware lifecycle tracking.
  • Apply operating system updates, drivers, and firmware as required.
  • Assist with cable management, workstation setup, and office moves or reconfigurations.
  • Create and maintain standard operating procedures (SOPs) and documentation for common tasks.
  • Provide courteous and professional support to end users; communicate ticket status and resolution steps clearly.
  • Follow IT security and compliance policies when handling equipment and data.
  • Strong problem-solving skills and an attention to detail.
  • Good verbal and written communication skills; customer-service oriented.
  • Ability to lift and move hardware (typically up to 50 lbs.) and work in office or data-center environments.
  • Willingness to work occasional extended hours for deployments or hardware refreshes.
  • Ability to lift and carry hardware; climb ladders and work in confined spaces if needed.
  • Must adhere to safety procedures for handling hardware and batteries.
Required Skills:
  • 0–2 years of professional experience in IT support, desktop support, or hardware technician roles.
  • Basic familiarity with Windows or Linux operating systems (installation, configuration, troubleshooting).
  • Comfortable working with PC hardware components (SATA/SSD/HDD, RAM, power supplies, motherboards) and common peripherals.
Desired Skills:
  • Security+ certification required.
  • Experience with Jira ticketing systems desired.
Company Benefits:

Cornerstone Defense offers a comprehensive list of benefits, designed to give employees and their families several options to choose from when selecting benefits that best fit their needs.These offerings include not only a full suite of the traditional Medical/Dental/Vision insurances, but also a number of other benefits and perks to include, but not limited to:A 401(K) plan with a company match, tuition and training assistances, paid vacation/leave, a fitness reimbursement program, college savings plan, commuter benefits, financial advisory services, flex spending accounts, health savings accounts, STD/LTD coverage, life and AD&D insurance, employee assistance programs, life financial planning assistance, and legal resources.

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