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Entry Level Ticketing Systems Jobs in Virginia (NOW HIRING)

Recommend system solutions by comparing advantages and disadvantages of custom development and ... Experience developing in an Agile environment Level: Entry Level - SME Clearance: Active security ...

Recommend system solutions by comparing advantages and disadvantages of custom development and ... Experience developing in an Agile environment Level: Entry Level - SME Clearance: Active security ...

DevOps Engineer

Chantilly, VA · On-site

$54 - $74/hr

Develop system health monitoring, establish system performance baselines, and conduct system ... Experience developing in an Agile environment Level: Entry Level - SME Clearance: Active security ...

DevOps Engineer

Chantilly, VA · On-site

$54 - $74/hr

Develop system health monitoring, establish system performance baselines, and conduct system ... Experience developing in an Agile environment Level: Entry Level - SME Clearance: Active security ...

DevOps Engineer

Chantilly, VA · On-site

$54 - $74/hr

Develop system health monitoring, establish system performance baselines, and conduct system ... Experience developing in an Agile environment Level: Entry Level - SME Clearance: Active security ...

Showing results 41-46

Entry Level Ticketing Systems information

What is an entry level ticketing systems job?

Entry level ticketing systems jobs involve assisting with the management and resolution of customer support requests using specialized software known as ticketing systems. In these roles, employees typically handle incoming tickets, categorize and prioritize issues, communicate with customers, and escalate problems to higher-level support when necessary. These positions are ideal for individuals starting their careers in IT support, customer service, or help desk operations, and require good communication skills, attention to detail, and basic technical knowledge.

What are the key skills and qualifications needed to thrive as an entry level ticketing systems specialist, and why are they important?

To thrive as an Entry Level Ticketing Systems Specialist, you need basic computer literacy, attention to detail, and a high school diploma or equivalent. Familiarity with ticketing platforms such as Zendesk, Freshdesk, or ServiceNow, along with basic troubleshooting and data entry skills, is often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in assisting users and resolving issues efficiently. These skills and qualities are essential for ensuring timely support, accurate record-keeping, and positive customer experiences.

What are some common challenges faced by entry level professionals working with ticketing systems, and how can they effectively address them?

Entry-level professionals in ticketing systems often encounter challenges such as learning the intricacies of the software, managing a high volume of requests, and prioritizing tickets efficiently. To overcome these, it’s important to become familiar with the ticketing platform through hands-on practice and available training resources. Developing strong organizational skills and clear communication with both team members and customers helps ensure tickets are resolved accurately and promptly. Seeking guidance from experienced colleagues and proactively asking questions can also accelerate your learning curve and performance.

What is the difference between Entry Level Ticketing Systems vs Customer Service Representatives?

AspectEntry Level Ticketing SystemsCustomer Service Representatives
CredentialsBasic technical knowledge, sometimes certifications in ticketing softwareHigh school diploma, excellent communication skills
Work EnvironmentSupport centers, IT departments, online ticketing platformsCall centers, retail, service industries
Industry UsageIT, tech support, event managementRetail, hospitality, telecommunications
Job FocusManaging and resolving technical support ticketsAssisting customers, resolving inquiries

Entry Level Ticketing Systems roles focus on managing technical support tickets within IT or event industries, requiring basic technical skills. Customer Service Representatives handle customer inquiries across various industries, emphasizing communication skills. While both roles involve assisting users, Ticketing Systems roles are more technical, whereas Customer Service roles are more customer-facing.

What cities in Virginia are hiring for Entry Level Ticketing Systems jobs?

Cities in Virginia with the most Entry Level Ticketing Systems job openings:

Software Engineer

Anthem Engineering

Chantilly, VA • On-site

Full-time

Re-posted 10 days ago


Job description

We are looking for a Software Developer with experience in building high-performing, scalable, enterprise-grade applications. You will be part of a talented software team that works on mission-critical applications. Software developer roles and responsibilities include providing expertise in the full software development lifecycle, from concept and design to testing. Software developer responsibilities include designing, developing and delivering high-volume, low-latency applications for mission-critical systems.

Responsibilities:

  • Define site objectives by analyzing user requirements; envisioning system features and functionality.
  • Design and develop user interfaces to internet/intranet applications by setting expectations and features priorities
  • Determining design methodologies and tool sets; completing programming using languages and software products; designing and conducting tests.
  • Recommend system solutions by comparing advantages and disadvantages of custom development and purchase alternatives.
  • Integrate applications by designing database architecture and server scripting; studying and establishing connectivity with network systems, search engines, and information servers.
  • Troubleshoot development and production problems across multiple environments and operating platforms.
  • Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review.
  • Support end users, software developers, and site reliability engineers by developing documentation and assistance tools.
  • Update job knowledge by researching new internet/intranet technologies and software products; participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations.
  • Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Experience and technologies:

  • Experience developing and maintaining complex applications in languages such as Java, Python, Ruby, or JavaScript
  • Experience developing and maintaining front-end web applications using modern JavaScript frameworks such as Angular, React, or Vue
  • Experience with cloud services, preferably with Amazon Web Services (AWS)
  • Experience with relational databases such as PostgreSQL, MySQL, or Oracle
  • Experience with no-SQL databases such as Elasticsearch or DynamoDB
  • Experience with tools including git (preferably GitHub), CI/CD (preferably Jenkins), artifact management (preferably Nexus), ticketing (preferably Jira), and knowledge management (preferably Confluence)
  • Experience with containerization technologies such as Docker and Kubernetes
  • Experience developing on, and for, Linux-based systems (preferably RedHat-based)
  • Experience developing in an Agile environment

Level: Entry Level - SME

Clearance: Active security clearance with full scope polygraph is required

Top 5 Reasons to Work at Anthem Engineering:

  • We realize that we all spend a considerable amount of time at work so it had better be fun!
  • Do work you feel good about. Our mission is to save lives and taxpayer dollars. We work to enable the mission and create reusable capabilities that can be leveraged across a diverse customer set.
  • We're always learning new technologies, frameworks, and tools so we can use the right ones for the emerging problems.
  • You're not just another cog in a machine. We're invested in your growth as an individual, technical and otherwise. Everyone has a voice and is valued.
  • Small companies are important to us. We enjoy the closeness, directness, and efficiency of working in a small company environment

Anthem Engineering is an EEO employer. We are committed to providing fair and equal employment consideration, regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.

Employment Type: FULL_TIME