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Entry Level Ticketing Systems Jobs in Virginia (NOW HIRING)

GAT Airline Ground Support

Customer Service Agent

Richmond, VA · On-site

$15.25 - $20.50/hr

Use airline computer systems to provide flight arrival and departure information, ticketing and ... Possess entry-level computer skills * Occasionally lift bags or items weighing between 50 and 70 ...

GAT Airline Ground Support

Customer Service Agent

Henrico, VA · On-site

$14 - $18.75/hr

Use airline computer systems to provide flight arrival and departure information, ticketing and ... Possess entry-level computer skills * Occasionally lift bags or items weighing between 50 and 70 ...

Guidehouse

Partner Success Analyst

Mclean, VA · On-site

$56K - $94K/yr

Experience using an internal ticketing system The annual salary range for this position is $56,000.00-$94,000.00. Compensation decisions depend on a wide range of factors, including but not limited ...

Guidehouse

Partner Success Analyst

Mclean, VA

$56K - $94K/yr

Experience using an internal ticketing system The annual salary range for this position is $56,000.00-$94,000.00. Compensation decisions depend on a wide range of factors, including but not limited ...

Guidehouse

Partner Success Analyst

Mclean, VA · On-site

$56K - $94K/yr

Experience using an internal ticketing system The annual salary range for this position is $56,000.00-$94,000.00. Compensation decisions depend on a wide range of factors, including but not limited ...

Guidehouse

Partner Success Analyst

Mclean, VA · On-site

$56K - $94K/yr

Experience using an internal ticketing system The annual salary range for this position is $56,000.00-$94,000.00. Compensation decisions depend on a wide range of factors, including but not limited ...

Guidehouse

Partner Success Analyst

Mclean, VA

$56K - $94K/yr

Experience using an internal ticketing system The annual salary range for this position is $56,000.00-$94,000.00. Compensation decisions depend on a wide range of factors, including but not limited ...

Guidehouse

Partner Success Analyst

Mclean, VA

$56K - $94K/yr

Experience using an internal ticketing system The annual salary range for this position is $56,000.00-$94,000.00. Compensation decisions depend on a wide range of factors, including but not limited ...

Chenega MIOS

Data Transfer Agent

Springfield, VA · On-site

... systems processing National Security Information. Ensure all government mandated policies ... From entry-level employees to senior leaders, we believe theres always room to learn. We offer ...

Anthem Engineering

Software Engineer

Chantilly, VA · On-site

Recommend system solutions by comparing advantages and disadvantages of custom development and ... Experience developing in an Agile environment Level: Entry Level - SME Clearance: Active security ...

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Entry Level Ticketing Systems information

What is an entry level ticketing systems job?

Entry level ticketing systems jobs involve assisting with the management and resolution of customer support requests using specialized software known as ticketing systems. In these roles, employees typically handle incoming tickets, categorize and prioritize issues, communicate with customers, and escalate problems to higher-level support when necessary. These positions are ideal for individuals starting their careers in IT support, customer service, or help desk operations, and require good communication skills, attention to detail, and basic technical knowledge.

What are the key skills and qualifications needed to thrive as an entry level ticketing systems specialist, and why are they important?

To thrive as an Entry Level Ticketing Systems Specialist, you need basic computer literacy, attention to detail, and a high school diploma or equivalent. Familiarity with ticketing platforms such as Zendesk, Freshdesk, or ServiceNow, along with basic troubleshooting and data entry skills, is often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in assisting users and resolving issues efficiently. These skills and qualities are essential for ensuring timely support, accurate record-keeping, and positive customer experiences.

What are some common challenges faced by entry level professionals working with ticketing systems, and how can they effectively address them?

Entry-level professionals in ticketing systems often encounter challenges such as learning the intricacies of the software, managing a high volume of requests, and prioritizing tickets efficiently. To overcome these, it’s important to become familiar with the ticketing platform through hands-on practice and available training resources. Developing strong organizational skills and clear communication with both team members and customers helps ensure tickets are resolved accurately and promptly. Seeking guidance from experienced colleagues and proactively asking questions can also accelerate your learning curve and performance.

What is the difference between Entry Level Ticketing Systems vs Customer Service Representatives?

AspectEntry Level Ticketing SystemsCustomer Service Representatives
CredentialsBasic technical knowledge, sometimes certifications in ticketing softwareHigh school diploma, excellent communication skills
Work EnvironmentSupport centers, IT departments, online ticketing platformsCall centers, retail, service industries
Industry UsageIT, tech support, event managementRetail, hospitality, telecommunications
Job FocusManaging and resolving technical support ticketsAssisting customers, resolving inquiries

Entry Level Ticketing Systems roles focus on managing technical support tickets within IT or event industries, requiring basic technical skills. Customer Service Representatives handle customer inquiries across various industries, emphasizing communication skills. While both roles involve assisting users, Ticketing Systems roles are more technical, whereas Customer Service roles are more customer-facing.

What cities in Virginia are hiring for Entry Level Ticketing Systems jobs?

Cities in Virginia with the most Entry Level Ticketing Systems job openings:

Entry Level Ticketing Systems jobs near you

Customer Service Agent

GAT Airline Ground Support

Richmond, VA • On-site

$15.25 - $20.50/hr

Other

Re-posted 14 days ago

GAT Airline Ground Support rating

3.9

Company rating: 3.9 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

66th of 67 rated aviation services

Job description

Job Summary
As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.
Responsibilities:
  • Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
  • Must be able to announce both incoming and outbound flights.
  • Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
  • Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
  • Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
  • Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
  • Able to stand and work in one location for up to four hours at a time.
  • You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
  • Work independently without direct supervision.
Requirements:
  • Must be at least 18 years of age
  • Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
  • Ability to read, speak, and understand the English language.
  • Ability to stand for long periods of time
  • Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
  • Possess entry-level computer skills
  • Occasionally lift bags or items weighing between 50 and 70 pounds
  • Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
  • Must be able to work nights, weekends, and holidays

What GAT Airline Ground Support employees say

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