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Remote Ticketing Systems Jobs (NOW HIRING)

InstantServe LLC

Help Desk Analyst

$21 - $28.75/hr

Create, update, and track incidents within the ticketing system . * Accurately record calls, chats ... Remote work allowed within the state of Colorado only

ASSA ABLOY

BTS Customer Support Specialist

New Haven, CT · Remote

$18 - $24.50/hr

Support customers via phone, email, CRM/ticketing systems, and remote sessions * Troubleshoot software issues by following documented procedures and workflows * Clearly document troubleshooting steps ...

ASSA ABLOY

BTS Customer Support Specialist

Phoenix, AZ · Remote

$17.50 - $23.50/hr

Support customers via phone, email, CRM/ticketing systems, and remote sessions * Troubleshoot software issues by following documented procedures and workflows * Clearly document troubleshooting steps ...

Actionable Outcomes

General Application

Melbourne, FL · Remote

$75K - $130K/yr

General Application Remote, USA $75,000 - $130,000 annually + Benefits Must be a US citizen, No ... Experience with Jira or similar ticketing systems. * Familiarity with Python, R and other ...

STI

Help Desk Analyst 2 - Atlanta, GA

Atlanta, GA · On-site +1

$19.75 - $27/hr

... using ServiceNow ticketing system. • Submit request for setup and delivery of equipment and ... remote VPN • Confirm onboard accounts are assigned group memberships, network drives, and ...

Thrive

Systems Engineer

Austin, TX · Remote

Experience with ticketing systems (e.g., ServiceNow), remote support tools (e.g., Kaseya, Ninja), and RMM platforms * Proficiency supporting Windows 10/11, macOS fundamentals, Microsoft 365 (Outlook ...

Thrive

Systems Engineer

Austin, TX · On-site +1

$45K - $65K/yr

Experience with ticketing systems (e.g., ServiceNow), remote support tools (e.g., Kaseya, Ninja), and RMM platforms * Proficiency supporting Windows 10/11, macOS fundamentals, Microsoft 365 (Outlook ...

Thrive

Systems Engineer

Holland, MI · On-site +1

$45K - $55K/yr

Experience with ticketing systems (e.g., ServiceNow), remote support tools (e.g., Kaseya, Ninja), and RMM platforms * Proficiency supporting Windows 10/11, macOS fundamentals, Microsoft 365 (Outlook ...

Thrive

Systems Engineer

Holland, MI · Remote

Experience with ticketing systems (e.g., ServiceNow), remote support tools (e.g., Kaseya, Ninja), and RMM platforms * Proficiency supporting Windows 10/11, macOS fundamentals, Microsoft 365 (Outlook ...

Learning Care Group

IT Help Desk Agent

Novi, MI · On-site +1

$23.42 - $26/hr

... remote access support, Microsoft 365 and Google Workspace issues, and network and Wi-Fi ... Experience using an ITSM ticketing system such as ServiceNow, Remedy, Jira Service Management, or ...

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Remote Ticketing Systems information

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$36K

$68.4K

$116K

How much do remote ticketing systems jobs pay per year?

As of Jul 12, 2026, the average yearly pay for remote ticketing systems in the United States is $68,438.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $85,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote Ticketing Systems vs Remote Customer Support Representatives?

AspectRemote Ticketing SystemsRemote Customer Support Representatives
Primary RoleManage and resolve customer support tickets using ticketing softwareProvide direct customer assistance via chat, email, or phone
Required SkillsTicket management, technical troubleshooting, communicationCustomer service, communication, problem-solving
Work EnvironmentUse of ticketing platforms, CRM tools, remote communicationDirect interaction with customers through various channels
Common CertificationsITIL, customer service certificationsCustomer service certifications, communication skills training

While Remote Ticketing Systems focus on managing and resolving support tickets through specialized software, Remote Customer Support Representatives engage directly with customers to address their issues. Both roles require strong communication skills, but ticketing roles emphasize technical troubleshooting and ticket management, whereas customer support roles prioritize direct customer interaction and service delivery.

More about Remote Ticketing Systems jobs
What cities are hiring for Remote Ticketing Systems jobs? Cities with the most Remote Ticketing Systems job openings:
What are the most commonly searched types of Ticketing Systems jobs? The most popular types of Ticketing Systems jobs are:
What states have the most Remote Ticketing Systems jobs? States with the most job openings for Remote Ticketing Systems jobs include:
What job categories do people searching Remote Ticketing Systems jobs look for? The top searched job categories for Remote Ticketing Systems jobs are:
Remote Ticketing Systems jobs near you
Infographic showing various Remote Ticketing Systems job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, 7% Part Time, and 3% Contract. Highlights an 40% Physical, 3% Hybrid, and 57% Remote job distribution, with an average salary of $68,438 per year, or $32.9 per hour.
Help Desk Analyst

Help Desk Analyst

InstantServe LLC

Remote

$21 - $28.75/hr

Full-time

Re-posted 25 days ago

Job description

Help Desk Analyst - myColorado
Client: Colorado OIT (Office of Information Technology)
Location: Remote - Must be local to Colorado
Duration: 04/01/2026 - 08/31/2026
Schedule: Monday-Friday | 8:00 AM - 5:00 PM MST
Job Summary
The Help Desk Analyst will provide Tier I and Tier II technical support for the myColorado mobile application and portal, supporting citizens using state digital services. The role involves troubleshooting issues across iOS and Android devices, assisting users with installation and configuration of the myColorado app, and documenting issues within the ticketing system.
The analyst will serve as the first point of contact for users, resolving technical issues, escalating complex problems, and ensuring a high level of customer service while supporting Colorado's digital government initiatives.
Key Responsibilities
Technical Support
  • Provide Tier I and Tier II technical support for enterprise and agency IT services.
  • Troubleshoot login issues, connectivity problems, and software errors related to the myColorado app and portal.
  • Support iOS and Android mobile platforms including app installation and configuration.
  • Analyze, reproduce, document, and resolve application issues.
  • Escalate unresolved issues to appropriate teams.
Ticket Management
  • Create, update, and track incidents within the ticketing system.
  • Accurately record calls, chats, and user interactions.
  • Assign appropriate priority and severity levels to tickets.
  • Monitor ticket status and provide updates when SLA timelines are at risk.
Customer Support
  • Act as the primary point of contact for myColorado users.
  • Provide professional and courteous support via phone, chat, or email.
  • Educate users on app functionality, installation, and troubleshooting steps.
  • Handle customer complaints and provide timely resolution.
Incident & Outage Support
  • Follow documented procedures during planned or emergency service outages.
  • Communicate outage updates to users.
  • Ensure all outage-related tickets are linked to the appropriate parent ticket.
Documentation & Collaboration
  • Maintain clear documentation of issues and troubleshooting steps.
  • Collaborate with internal teams to escalate bugs, technical issues, or security concerns.
  • Participate in team meetings and contribute to process improvements.
Required Skills & Qualifications
  • Experience providing Tier I / Tier II Help Desk or Service Desk support
  • Experience troubleshooting mobile applications on iOS and Android
  • Strong customer service and communication skills
  • Experience using IT ticketing systems (ServiceNow, Jira, Zendesk, etc.)
  • Ability to analyze and troubleshoot login, connectivity, and application issues
  • Experience documenting incidents and troubleshooting steps clearly
Preferred Qualifications
  • Experience supporting mobile applications or digital portals
  • Experience in government or public sector IT support
  • Familiarity with ITIL service desk practices
  • Experience handling high-volume customer support environments
Location Requirement
  • Candidate must currently reside in Colorado
  • Remote work allowed within the state of Colorado only
InstantServe logo

About InstantServe

Sourced by ZipRecruiter

InstantServe provides a one-stop solution to all Healthcare, IT/Non-IT Staffing needs. Established in 2016, InstantServe is a strong workforce of over 100+ go-getters with a demonstrated background in IT/Non-IT service. We are a nationally certified SBE from the Department of Administration (State of PA). As a proud Minority Woman Owned Small Business Enterprise (M/WBE), InstantServe boasts of a strong team of professionals who have extensive experience catering to several Federal, Public, Commercial, and Healthcare Clients which includes 26 States and 46 government agencies. InstantServe is a client-centric organization that offers cost-effective and reliable solutions. Client satisfaction is sacrosanct! Our team strives to provide the best staffing and IT solutions to take your business to the next level.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Wayne, PA, US

Year founded

2016

Social media

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