ZipRecruiter

Log In

2

Remote Ticketing Systems Jobs (NOW HIRING)

InstantServe LLC

Help Desk Analyst

$21 - $28.75/hr

Create, update, and track incidents within the ticketing system . * Accurately record calls, chats ... Remote work allowed within the state of Colorado only

ASSA ABLOY

BTS Customer Support Specialist

New Haven, CT · Remote

$18 - $24.50/hr

Support customers via phone, email, CRM/ticketing systems, and remote sessions * Troubleshoot software issues by following documented procedures and workflows * Clearly document troubleshooting steps ...

ASSA ABLOY

BTS Customer Support Specialist

Phoenix, AZ · Remote

$17.50 - $23.50/hr

Support customers via phone, email, CRM/ticketing systems, and remote sessions * Troubleshoot software issues by following documented procedures and workflows * Clearly document troubleshooting steps ...

Actionable Outcomes

General Application

Melbourne, FL · Remote

$75K - $130K/yr

General Application Remote, USA $75,000 - $130,000 annually + Benefits Must be a US citizen, No ... Experience with Jira or similar ticketing systems. * Familiarity with Python, R and other ...

STI

Help Desk Analyst 2 - Atlanta, GA

Atlanta, GA · On-site +1

$19.75 - $27/hr

... using ServiceNow ticketing system. • Submit request for setup and delivery of equipment and ... remote VPN • Confirm onboard accounts are assigned group memberships, network drives, and ...

Learning Care Group

IT Help Desk Agent

Novi, MI · On-site +1

$23.42 - $26/hr

... remote access support, Microsoft 365 and Google Workspace issues, and network and Wi-Fi ... Experience using an ITSM ticketing system such as ServiceNow, Remedy, Jira Service Management, or ...

PNC Bank

Technology Solution Center Analyst

Home, PA · Remote

Remote (Must be close to Strongsville, OH or Pittsburgh, PA approved home workspace) Schedule ... ticketing systems. The role requires strong technical aptitude, communication skills, and the ...

next page

Showing results 1-20

All JobsRemote Ticketing Systems Jobs

Remote Ticketing Systems information

See salary details

$36K

$68.4K

$116K

How much do remote ticketing systems jobs pay per year?

As of Jun 22, 2026, the average yearly pay for remote ticketing systems in the United States is $68,438.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $85,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote Ticketing Systems vs Remote Customer Support Representatives?

AspectRemote Ticketing SystemsRemote Customer Support Representatives
Primary RoleManage and resolve customer support tickets using ticketing softwareProvide direct customer assistance via chat, email, or phone
Required SkillsTicket management, technical troubleshooting, communicationCustomer service, communication, problem-solving
Work EnvironmentUse of ticketing platforms, CRM tools, remote communicationDirect interaction with customers through various channels
Common CertificationsITIL, customer service certificationsCustomer service certifications, communication skills training

While Remote Ticketing Systems focus on managing and resolving support tickets through specialized software, Remote Customer Support Representatives engage directly with customers to address their issues. Both roles require strong communication skills, but ticketing roles emphasize technical troubleshooting and ticket management, whereas customer support roles prioritize direct customer interaction and service delivery.

More about Remote Ticketing Systems jobs
What cities are hiring for Remote Ticketing Systems jobs? Cities with the most Remote Ticketing Systems job openings:
What are the most commonly searched types of Ticketing Systems jobs? The most popular types of Ticketing Systems jobs are:
What states have the most Remote Ticketing Systems jobs? States with the most job openings for Remote Ticketing Systems jobs include:
What job categories do people searching Remote Ticketing Systems jobs look for? The top searched job categories for Remote Ticketing Systems jobs are:
Remote Ticketing Systems jobs near you
Developer Programmer Lead

Developer Programmer Lead

Amerihealth Caritas

Newtown Square, PA • On-site, Remote

Full-time

Posted 12 days ago

AmeriHealth Caritas rating

8.5

Company rating: 8.5 out of 10

Based on 69 frontline employees who took The Breakroom Quiz

87th of 261 rated insurance

Job description

TITLE:        Developer Programmer Lead (Job ID 434432)

LOCATION:    Newtown Square, PA (remote work option 100% of the time)

DUTIES:

Design, develop, test, and implement thoughtful and cost-effective software solutions and applications in support of AmeriHealth Caritas Medicare organization using Microsoft SQL Server (stored procedures, triggers and functions) and ETL tools such as DataStage or SSIS. Troubleshoot and solve design and coding problems and interpret business requirements and functional specifications in the delivery of software solutions. Interface with internal stakeholders and business clients to understand our business needs and design solutions. Provide input related to the technical design of new applications/systems and architecture, and configure and develop new applications, including tuning, optimization and .NET development. Conduct Oracle & Sybase development. Use Tidal, file management software and SDLC processes to produce solutions. Compose technical and non-technical documents, including functional specifications, technical design specifications, and other technical schematics, within defined architecture, utilizing standard procedures and techniques. Analyze data and process flows in the work of developing a solution or supporting applications. Contribute to feasibility analyses, resource and cost estimations for new systems or incoming tasks. Build and maintain knowledge about the company's processes and strategies and promote integration across systems including applications outside of Medicare. Liaise with Cognizant Trizetto Elements/FACETS Product Support personnel and communicate effectively with infrastructure and technical resources to ensure uninterrupted processing. Navigate job scheduler and in-house ticketing systems to support daily processing and monitoring. Remote work option 100% of the time.

EDUCATION/REQUIREMENTS:

Bachelor’s degree (or foreign equivalent) in Computer Science, Information Technology, Computer Engineering, or a related field. Must have 5 years of experience with the following: Working with Trizetto Elements including Enrollment Administration Manager (EAM) and Trizetto Solutions Adaptor, FACETS Legacy Batch Processing [Member Maintenance Subsystem (MMS) Keyword File Ingestion] EAM/FACETS Event Driven [Realtime] Processing end to end support of Facets batches and data issues; Using MS SQL and Oracle to review, create and troubleshoot break fixes and enhancements for custom processes, performance tuning for long running queries in SQL server, development of custom scripts and stored procedures to correct or extract data, and development of custom reports to support business requirements in Sybase; Using Windows administration, Unix and DOS commands, IIS configuration, SSL certificates and Facets eXtended Interface (FXI) broker configuration to navigate servers, transfer and deploy files for server maintenance and support; and Working with Tidal and Service Now to leverage understanding and commands to navigate job scheduler and in-house ticketing systems. Must have 3 years of experience with the following: Healthcare experience with analysis, design, development, testing, documentation and support of tailored IT solutions for regulatory compliance, growth, and production in healthcare operations. Remote work option 100% of the time.
 

What AmeriHealth Caritas employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply