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Work From Home It Help Desk Jobs (NOW HIRING)

Mendocino Farms

IT HELP DESK TECHNICIAN

El Segundo, CA · On-site +1

$50K - $68K/yr

Serve as the primary point of contact for IT support requests from restaurant locations and ... Work requires the following motions: bending, twisting, squatting, and reaching There is no "I" in ...

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days Start Date: Early July Duration: C2H Compensation Range: $35-44/hr Benefits: Eligible for Health, Dental, Vision Visa Sponsorship: Not ...

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days/week in Glenside, PA Start Date: Early July Duration: Contract to Hire Compensation Range: $35-44/hr W2 Benefits: Eligible for Health ...

Trapp Technology

IT Help Desk

Phoenix, AZ · Remote

$17 - $24/hr

We help organizations simplify technology, improve security, and support growth through proactive ... Ability to thrive in a fast-paced, technically advanced environment Work Environment & Benefits ...

TRAPP TECHNOLOGY INC

IT Help Desk

Phoenix, AZ · On-site +1

$17 - $24/hr

We help organizations simplify technology, improve security, and support growth through proactive ... Ability to thrive in a fast-paced, technically advanced environment Work Environment & Benefits ...

Alkami Technology

IT Help Desk (DFW Only)

Plano, TX · On-site +1

$51K - $76K/yr

... from a 2 year technical training program or equivalent work experience Knowledge, Skills ... experience working in help desk ticketing systems * Proven experience configuring and ...

Athens Micro

IT Help Desk Engineer

Athens, GA · On-site +1

... issues, ranging from Malware Cleanup to light firewall configuration * Assist with VPN client ... Possibility of onsite work when on-call Benefits * Smart, helpful co-workers * Schedule flexibility ...

JBA International

IT Help Desk/Service & Support Analyst

$21 - $28.75/hr

JBA International is a nationally recognized law firm with a nurturing and collaborative work ... at home, and remote locations., including hardware, software, e-mail, internet, or local-area ...

SOSi

Help Desk Support Engineer

FL · Remote

... or similar IT management tools. Additional Information Working Conditions: * The work to be ... Quit workspace free from interruptions and background noise Working at SOSi: All interested ...

Stego Industries LLC

IT Support & Help Desk

San Clemente, CA · On-site +1

$70K - $90K/yr

Stego Home Office in San Clemente, CA (flexibility to work remotely at the discretion of employee ... The candidate must be located within 1 hour from the office ). HOURS & TIME ZON E: Monday - Friday ...

Terrestris LLC

Remote Help Desk Specialist

... of IT help desk support * Skillset to troubleshoot and resolve end-user hardware and software ... Ability to work remotely from home. * High school diploma or equivalent. * Associate's degree in IT ...

Somatus

IT Helpdesk Specialist 1

The IT Help Desk Specialist I provides first-line technical support to Somatus employees, ensuring ... work. Responsibilities : • Serve as the first point of contact for IT support requests from ...

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How much do work from home it help desk jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for work from home it help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What does a Work From Home IT Help Desk professional do?

A Work From Home IT Help Desk professional provides technical support and troubleshooting assistance to users remotely. They help resolve issues related to computer hardware, software, networks, and other technology systems, usually over phone, email, or chat. Their responsibilities often include answering user queries, diagnosing problems, guiding users through solutions, and escalating complex issues to higher-level support teams. Working from home allows these professionals to handle support tickets and customer concerns without being physically present in an office environment.

What are the key skills and qualifications needed to thrive as a Work From Home IT Help Desk professional, and why are they important?

To thrive as a Work From Home IT Help Desk professional, you need strong technical troubleshooting skills, knowledge of operating systems, basic networking, and typically at least a CompTIA A+ certification or equivalent experience. Familiarity with remote support tools, ticketing systems like ServiceNow or Zendesk, and communication platforms is essential. Excellent problem-solving abilities, patience, and effective written and verbal communication help professionals excel in assisting users remotely. These skills ensure quick issue resolution, high customer satisfaction, and efficient IT service delivery in a remote environment.

What is the difference between Work From Home It Help Desk vs Remote Technical Support Specialist?

AspectWork From Home It Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Network+ or similar certifications often preferredCompTIA A+, Network+ or similar certifications often required
Work EnvironmentHome office, client sites, or remote call centersPrimarily remote, may include on-site visits occasionally
Employer & Industry UsageIT service providers, corporate IT departments, MSPsIT service providers, tech companies, customer support firms

Both roles involve remote technical support, troubleshooting hardware/software issues, and assisting users. The main difference lies in the job focus: Help Desk roles often handle general user issues, while Technical Support Specialists may deal with more complex technical problems. Both require similar certifications and work environments, making them closely related but distinct in scope.

How does working remotely as an IT Help Desk professional affect communication and collaboration with other team members?

As a remote IT Help Desk professional, clear and proactive communication is crucial since you won't have in-person interactions with colleagues or end users. Most teams rely on messaging platforms, email, and video calls to collaborate, troubleshoot issues, and share updates. You'll often participate in virtual meetings and use remote desktop tools to assist users. Building strong relationships with your team and maintaining clear documentation are key to ensuring smooth workflows and effective problem-solving in a remote environment.
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Work From Home It Help Desk jobs near you
IT Help Desk Technician

IT Help Desk Technician

Tekman Software Solutions, Inc

Acworth, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Tekman Software Solutions, Inc is seeking a dedicated and skilled IT Help Desk Technician to join our dynamic team. This role is central to ensuring our organization's IT infrastructure runs smoothly by providing exceptional technical support to our employees and clients. The ideal candidate will possess strong problem-solving skills, a customer-oriented attitude, and the ability to troubleshoot a variety of hardware, software, and network issues efficiently. At Tekman Software Solutions, Inc, we pride ourselves on fostering a collaborative and innovative work environment that values continuous learning and professional growth. As an IT Help Desk Technician, you will be the first line of defense in addressing technical challenges, managing service requests, and facilitating timely resolutions. You will work closely with various departments to maintain system stability and optimize user experience. This position offers a unique opportunity to contribute meaningfully to the technology backbone of a forward-thinking company committed to delivering cutting-edge solutions to its clients. If you are passionate about technology and enjoy helping others navigate complex technical issues, Tekman Software Solutions, Inc invites you to apply and join our talented team.
Responsibilities
  • Respond promptly to IT support requests via phone, email, or ticketing system.
  • Diagnose and resolve hardware, software, and network issues efficiently.
  • Install, configure, and maintain computer systems and peripheral devices.
  • Assist users with software applications and troubleshoot user access issues.
  • Monitor system performance and troubleshoot system errors proactively.
  • Document support activities and maintain accurate records of technical procedures.
  • Collaborate with senior IT staff to escalate and resolve complex technical problems.
  • Provide training and support to end-users to enhance their IT knowledge and skills.

Requirements
  • Proven experience as an IT Help Desk Technician or similar role.
  • Strong knowledge of computer hardware, operating systems, and software applications.
  • Experience with network troubleshooting and basic network configurations.
  • Excellent problem-solving skills and ability to work under pressure.
  • Strong verbal and written communication skills with a customer-focused approach.
  • Familiarity with help desk software, remote support tools, and ticketing systems.
  • Ability to prioritize tasks and manage time effectively in a fast-paced environment.
  • Relevant IT certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are preferred.

Benefits
Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

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