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Work From Home It Help Desk Jobs (NOW HIRING)

Mendocino Farms

IT HELP DESK TECHNICIAN

El Segundo, CA · On-site +1

$50K - $68K/yr

Serve as the primary point of contact for IT support requests from restaurant locations and ... Work requires the following motions: bending, twisting, squatting, and reaching There is no "I" in ...

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days Start Date: Early July Duration: C2H Compensation Range: $35-44/hr Benefits: Eligible for Health, Dental, Vision Visa Sponsorship: Not ...

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days/week in Glenside, PA Start Date: Early July Duration: Contract to Hire Compensation Range: $35-44/hr W2 Benefits: Eligible for Health ...

Trapp Technology

IT Help Desk

Phoenix, AZ · Remote

$17 - $24/hr

We help organizations simplify technology, improve security, and support growth through proactive ... Ability to thrive in a fast-paced, technically advanced environment Work Environment & Benefits ...

TRAPP TECHNOLOGY INC

IT Help Desk

Phoenix, AZ · On-site +1

$17 - $24/hr

We help organizations simplify technology, improve security, and support growth through proactive ... Ability to thrive in a fast-paced, technically advanced environment Work Environment & Benefits ...

Qcells

IT Help Desk Lead

San Francisco, CA · On-site +1

$106K - $117K/yr

... work closely with our IT, network, and Security teams. This position may be based out of San ... IT help desk / desktop support, including Tier 1-2 ticketing and deskside support * Bachelor ...

Qcells

IT Help Desk Lead

Irvine, CA · On-site +1

$106K - $117K/yr

... work closely with our IT, network, and Security teams. This position may be based out of San ... IT help desk / desktop support, including Tier 1-2 ticketing and deskside support * Bachelor ...

DMI

IT Help Desk Specialist

$57K/yr

Learn more at www.dminc.com About the Opportunity DMI is seeking an IT Help Desk Specialist ... Our culture is shaped by five core values that guide how we work, grow, and succeed together: * Do ...

Alkami Technology

IT Help Desk (DFW Only)

Plano, TX · On-site +1

$51K - $76K/yr

... from a 2 year technical training program or equivalent work experience Knowledge, Skills ... experience working in help desk ticketing systems * Proven experience configuring and ...

Athens Micro

IT Help Desk Engineer

Athens, GA · On-site +1

... issues, ranging from Malware Cleanup to light firewall configuration * Assist with VPN client ... Possibility of onsite work when on-call Benefits * Smart, helpful co-workers * Schedule flexibility ...

SOSi

Help Desk Support Engineer

FL · Remote

... or similar IT management tools. Additional Information Working Conditions: * The work to be ... Quit workspace free from interruptions and background noise Working at SOSi: All interested ...

TEKsystems

Help Desk Analyst

Seneca Falls, NY · Remote

$20 - $23/hr

Why Join Us Opportunity to work with a collaborative IT team. Exposure to diverse technologies and professional growth. Skills Help desk, Help desk support, Service desk, Troubleshooting, Customer ...

TEKsystems

Help Desk Analyst

Seneca Falls, NY · Remote

$20 - $23/hr

Why Join Us Opportunity to work with a collaborative IT team. Exposure to diverse technologies and professional growth. Skills Help desk, Help desk support, Service desk, Troubleshooting, Customer ...

Terrestris LLC

Remote Help Desk Specialist

... of IT help desk support * Skillset to troubleshoot and resolve end-user hardware and software ... Ability to work remotely from home. * High school diploma or equivalent. * Associate's degree in IT ...

Somatus

IT Helpdesk Specialist 1

The IT Help Desk Specialist I provides first-line technical support to Somatus employees, ensuring ... work. Responsibilities : • Serve as the first point of contact for IT support requests from ...

BravoTech

IT Service Desk II

Columbus, OH · On-site +1

Work primarily from home while supporting a collaborative IT organization. * Be part of a team ... Apply today and help deliver reliable IT support that keeps our business running smoothly. Meet ...

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Work From Home It Help Desk information

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How much do work from home it help desk jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for work from home it help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What does a work from home IT help desk professional do?

A Work From Home IT Help Desk professional provides technical support and troubleshooting assistance to users remotely. They help resolve issues related to computer hardware, software, networks, and other technology systems, usually over phone, email, or chat. Their responsibilities often include answering user queries, diagnosing problems, guiding users through solutions, and escalating complex issues to higher-level support teams. Working from home allows these professionals to handle support tickets and customer concerns without being physically present in an office environment.

What are the key skills and qualifications needed to thrive as a work from home IT help desk professional?

To thrive as a Work From Home IT Help Desk professional, you need strong technical troubleshooting skills, knowledge of operating systems, basic networking, and typically at least a CompTIA A+ certification or equivalent experience. Familiarity with remote support tools, ticketing systems like ServiceNow or Zendesk, and communication platforms is essential. Excellent problem-solving abilities, patience, and effective written and verbal communication help professionals excel in assisting users remotely. These skills ensure quick issue resolution, high customer satisfaction, and efficient IT service delivery in a remote environment.

What is the difference between Work From Home It Help Desk vs Remote Technical Support Specialist?

AspectWork From Home It Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Network+ or similar certifications often preferredCompTIA A+, Network+ or similar certifications often required
Work EnvironmentHome office, client sites, or remote call centersPrimarily remote, may include on-site visits occasionally
Employer & Industry UsageIT service providers, corporate IT departments, MSPsIT service providers, tech companies, customer support firms

Both roles involve remote technical support, troubleshooting hardware/software issues, and assisting users. The main difference lies in the job focus: Help Desk roles often handle general user issues, while Technical Support Specialists may deal with more complex technical problems. Both require similar certifications and work environments, making them closely related but distinct in scope.

How does working remotely as an IT help desk professional affect communication and collaboration with other team members?

As a remote IT Help Desk professional, clear and proactive communication is crucial since you won't have in-person interactions with colleagues or end users. Most teams rely on messaging platforms, email, and video calls to collaborate, troubleshoot issues, and share updates. You'll often participate in virtual meetings and use remote desktop tools to assist users. Building strong relationships with your team and maintaining clear documentation are key to ensuring smooth workflows and effective problem-solving in a remote environment.
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Work From Home It Help Desk jobs near you
Infographic showing various Work From Home It Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT HELP DESK TECHNICIAN

Mendocino Farms

El Segundo, CA • On-site, Remote

$50K - $68K/yr

Full-time

Medical, Retirement, PTO

Re-posted 16 days ago

Mendocino Farms rating

7.0

Company rating: 7.0 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

Job Title: IT Help Desk Technician
Reports to: IT Help Desk Manager
Location: El Segundo, CA
FLSA Status: Non Exempt
Compensation: $50,000 - $68,000 per year
Summary:
At Mendocino Farms, we don't just sell sandwiches - we Sell Happy!
We are a growing restaurant group operating 85+ locations nationally, delivering a seamless guest experience through people, process and technology. Our Dallas HQ IT team supports the field operations, back-office systems, and guest-facing technology stack. We are seeking a sharp, service-oriented IT Help Desk Technician who thrives in a fast-paced environment and has or is eager to gain experience with restaurant-specific applications and hardware.
As the IT Help Desk Technician, you will serve as the first line of support for our restaurant teams and corporate staff, focused on day-to-day operational reliability of our point-of-sale systems, back-office applications, devices, and network connections. You will help ensure that our stores and back-office operations can run smoothly by troubleshooting issues, enabling technology deployment, working with vendors, and assisting with application support for key systems such as TOAST, OLO, and others.
Responsibilities:
  • Serve as the primary point of contact for IT support requests from restaurant locations and corporate users.
  • Log, triage and prioritize incidents in the Zendesk ticketing system, track to resolution and document root causes or recurring issues.
  • Perform remote diagnostics and in-person support as needed (store visits, technology installations, network/device resets) for POS terminals, kitchen displays, back-office PCs, mobile/tablet devices, printers, and peripherals.
  • Assist with hardware and software rollouts: staging devices, configuring, deploying, coordinating shipping or on-site setup.
  • Maintain and update knowledge-base articles, user guides and quick-start documentation tailored for store teams.
  • Identify patterns of recurring incidents across the store network; escalate to senior IT/third-party support and contribute to improvement of processes and system stability.
  • Collaborate with network, applications, and field-support teams to ensure cohesive service delivery and timely resolution of escalated issues.
  • Provide excellent customer service: communicate clearly, manage expectations, follow up with end users to ensure their issues are resolved satisfactorily.
  • Track and maintain inventory of devices, peripheral equipment and IT assets in restaurant locations (POS terminals, printers, tablets, etc.).
  • Occasionally may be required to respond outside normal hours (store openings, emergencies) depending on business needs.

Qualifications & Skills
Must-Haves:
  • 1-2 years of IT support/help desk experience (ideally in a restaurant, hospitality, retail or multi-site environment).
  • Strong troubleshooting skills with hardware, network and software issues.
  • Excellent verbal and written communication skills; ability to explain technical issues to non-technical users.
  • Ability to remain calm under pressure, manage multiple tickets, & prioritize effectively.
  • Demonstrated ability to log tickets, track resolution and maintain documentation.

Preferred / Restaurant-specific:
  • Experience supporting restaurant POS systems (ideally TOAST or similar), KDS.
  • Familiarity with online ordering integrations
  • Experience with ticketing systems (Zendesk preferred) remote support tools, Windows OS, networking (TCP/IP, WiFi, VPN).
  • Ability to identify recurring issues and contribute to procedural improvements.

Education & Certifications:
  • Associate's or Bachelor's degree in Information Technology, Computer Science or related field preferred (or equivalent experience).
  • Help Desk/ITIL certification is a plus but not required.

Benefits:
At Mendocino Farms, we believe Selling Happy starts from within. That's why we offer:
  • Competitive Salary
  • Annual Bonus
  • Meal Privileges-because food should make people feel good!
  • Comprehensive Health Benefits & 401k Plan with Company Match
  • Paid Vacation to recharge and fuel your best self

Physical Requirements:
  • Must be able to lift 50 pounds.
  • Sitting / standing 8-14 hours.
  • Hand use: single grasping, fine manipulation, pushing and pulling
  • Work requires the following motions: bending, twisting, squatting, and reaching

There is no "I" in Mendo Mendocino Farms is an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Mendocino Farms will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Fair Chance Initiative for Hiring. * Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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