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Work From Home It Help Desk Jobs (NOW HIRING)

Terrestris LLC

Remote Help Desk Specialist

... of IT help desk support * Skillset to troubleshoot and resolve end-user hardware and software ... Ability to work remotely from home. * High school diploma or equivalent. * Associate's degree in IT ...

TEEMA

Help Desk Specialist I - Tier 1 Support

Ashburn, VA · Remote

$48K - $50K/yr

High school diploma or equivalent * 1+ year of IT help desk, service desk, or technical customer ... Ability to work rotating shifts, including nights, weekends, and holidays * U.S. Citizenship and ...

Resolve Tech Solutions

L1 Help Desk Lead

You'll work with tools such as Active Directory , Microsoft Entra ID , Microsoft 365 Admin Center ... environment and build a strong foundation in IT support and cloud administration. Key ...

VytlOne

Service Technician I - IT Help Desk

Overview The IT Service Technician II uses specialized knowledge & skills to perform hardware ... People join us not just for a job, but to be part of something bigger-where their work truly ...

BravoTech

IT Service Desk II

Columbus, OH · On-site +1

Work primarily from home while supporting a collaborative IT organization. * Be part of a team ... Apply today and help deliver reliable IT support that keeps our business running smoothly. Meet ...

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Work From Home It Help Desk information

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How much do work from home it help desk jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for work from home it help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What does a work from home IT help desk professional do?

A Work From Home IT Help Desk professional provides technical support and troubleshooting assistance to users remotely. They help resolve issues related to computer hardware, software, networks, and other technology systems, usually over phone, email, or chat. Their responsibilities often include answering user queries, diagnosing problems, guiding users through solutions, and escalating complex issues to higher-level support teams. Working from home allows these professionals to handle support tickets and customer concerns without being physically present in an office environment.

What are the key skills and qualifications needed to thrive as a work from home IT help desk professional?

To thrive as a Work From Home IT Help Desk professional, you need strong technical troubleshooting skills, knowledge of operating systems, basic networking, and typically at least a CompTIA A+ certification or equivalent experience. Familiarity with remote support tools, ticketing systems like ServiceNow or Zendesk, and communication platforms is essential. Excellent problem-solving abilities, patience, and effective written and verbal communication help professionals excel in assisting users remotely. These skills ensure quick issue resolution, high customer satisfaction, and efficient IT service delivery in a remote environment.

How does working remotely as an IT help desk professional affect communication and collaboration with other team members?

As a remote IT Help Desk professional, clear and proactive communication is crucial since you won't have in-person interactions with colleagues or end users. Most teams rely on messaging platforms, email, and video calls to collaborate, troubleshoot issues, and share updates. You'll often participate in virtual meetings and use remote desktop tools to assist users. Building strong relationships with your team and maintaining clear documentation are key to ensuring smooth workflows and effective problem-solving in a remote environment.

What is the difference between Work From Home It Help Desk vs Remote Technical Support Specialist?

AspectWork From Home It Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Network+ or similar certifications often preferredCompTIA A+, Network+ or similar certifications often required
Work EnvironmentHome office, client sites, or remote call centersPrimarily remote, may include on-site visits occasionally
Employer & Industry UsageIT service providers, corporate IT departments, MSPsIT service providers, tech companies, customer support firms

Both roles involve remote technical support, troubleshooting hardware/software issues, and assisting users. The main difference lies in the job focus: Help Desk roles often handle general user issues, while Technical Support Specialists may deal with more complex technical problems. Both require similar certifications and work environments, making them closely related but distinct in scope.

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Work From Home It Help Desk jobs near you
Infographic showing various Work From Home It Help Desk job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Remote Help Desk Specialist

Terrestris LLC

Remote

Temporary

Medical, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Are you looking for a Challenge? Looking for an innovative organization and the opportunity to learn and grow professionally? We are seeking a Temporary Remote Help Desk Specialist to support the Internal Revenue Service (IRS) Criminal Investigation (CI).
I've never heard of Terrestris. What do you do?
At Terrestris, we leverage technology to create better mission outcomes through better human performance. We form strong client and team relationships through transparency and strive to create an environment where our team can let their excellence shine through. By finding, developing, and incorporating new ideas, we provide memorable services. Rooted in the USMC values of honor, courage, and commitment, Terrestris seeks to deliver extraordinary value to the American people by helping the Government become more efficient and effective.
So, what will the Remote Help Desk Specialist at Terrestris do?
Big picture, The Help Desk Specialists User Support (US) provides Helpdesk (HD) support to over 4000 customers at over 250 posts of duty (POD) nationwide and several international offices. In addition to responding to customers via the telephone and other services, contractors will help educate the customers regarding options for self-service, as appropriate, and process tickets from the various ticket queues. Employees will provide support in ensuring emails are addressed timely by responding to the email or processing the request. Employees will also provide support in resolving customers' problems via ticket queue, whether it will be reaching out to resolve an issue or escalating to a service provider for further triaging.
What does a typical day look like for the Remote Help Desk Specialist?
You will:
  • Provide remote support to other US staff and to CI customers.
  • Aid in user account management, including but not limited to adding, removing, and maintaining account access to various resources.
  • Apply customer service and customer support principles and methods.
  • Install systems in customer organizations.
  • Install primary and peripheral computer software and hardware.
  • Troubleshoot and resolve problems on desktop computers, laptop computers, and/or applications or software for customers.
  • Participate in remote chat service delivery regarding equipment configuration, operating systems, utility programs, and software applications.
  • Test and debug programs according to detailed requirements and submit results.
  • Provide support in customer service, help resolve user accounts, and troubleshoot the configuration of software and/or Operating Systems.
  • Provide support in testing software deployment by testing and submitting survey results.

What qualifications do you look for?
You might be the Specialist we're looking for if you have:
  • Proficiency in laptop and desktop computers and Operating Systems and hardware technologies and strong customer service skills, both oral and written.
  • 1-2 years of IT help desk support
  • Skillset to troubleshoot and resolve end-user hardware and software problems in accordance to US Standards and practices.
  • An ability to follow knowledge articles and articulate instructions in a chat, phone, email, and within the documentation a support session to assist customers.
  • An ability to assist multiple customers at a time when possible.
  • An ability to open and monitor the status of trouble tickets and add pertinent information into the current US ticketing system, Service Now or any other required ticket documentation system, to include steps leading to resolution or escalation.
  • Skillset to troubleshoot and resolve end-user hardware and software problems in accordance to US Standards and practices.
  • Customer service experience in a call center or equivalent.
  • Ability to work remotely from home.
  • High school diploma or equivalent.
  • Associate's degree in IT or equivalent experience preferred.
  • Must be a US citizen.

What kind of benefits does Terrestris Offer?
We offer outstanding benefits including health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category.
Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Applicants must be authorized to work in the U.S.
DILBERT © 2018 Scott Adams. Used By permission of ANDREWS MCMEEL SYNDICATION. All rights reserved.

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