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Work From Home It Help Desk Jobs (NOW HIRING)

Booz Allen Hamilton, Inc.

Help Desk Specialist

Doral, FL · On-site +1

$52K - $108K/yr

As an information technology professional, you know how to interface with customers and leadership ... You may also be required to work from or visit a customer facility. * Onsite : If this position is ...

Booz Allen Hamilton, Inc.

Help Desk Specialist

Doral, FL · On-site +1

$52K - $108K/yr

As an information technology professional, you know how to interface with customers and leadership ... You may also be required to work from or visit a customer facility. * Onsite : If this position is ...

Aretec Inc

CBP Technology Service Desk

Ashburn, VA · Remote

$21 - $28.75/hr

Minimum 1 year of experience providing IT help desk, service desk, or technical customer support ... Ability to work rotating shifts, including nights, weekends, and holidays.Sole U.S. citizenship ...

Booz Allen Hamilton, Inc.

Help Desk Lead

Doral, FL · On-site +1

$86K - $198K/yr

You Have: * 5+ years of experience in IT service management * Experience with remote desktop ... You may also be required to work from or visit a customer facility. * Onsite : If this position is ...

SOSi

Help Desk Representative

FL · Remote

$18 - $23/hr

The contractor shall coordinate help desk workflows using IT service management (ITSM) platforms ... The work to be performed remotely. Working at SOSi All interested individuals will receive ...

Horizon3.ai

Manager, Global Help Desk

It is used by IT Ops/SecOps teams, consulting pentesters, and MSSPs and MSPs. We are a fusion of ... Must be able to work independently and as part of a team, with a strong sense of ownership and ...

System Soft Technologies

IT Service Desk Support

Experience in Service Desk / IT Support / Help Desk roles Strong knowledge of: * Windows OS (Windows 10/11) * Microsoft Office 365 * Basic networking (VPN, DNS, IP concepts) Experience with ticketing ...

Senture

Help Desk Call Center Representative

$18 - $23/hr

This position is fully remote (work from home). Important: You must complete assessments ... Provide general policy information as supplied by business owners and Tier 2 systems. * Offer ...

Senture

Help Desk Call Center Representative

$17.50 - $22.50/hr

This position is fully remote (work from home). Important: You must complete assessments ... Provide general policy information as supplied by business owners and Tier 2 systems. * Offer ...

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Education: Bachelor's degree in information technology or equivalent experience. Clearance ... Must have Tier 1 help desk experience. * ServiceNow experience. Responsibilities * Provide Tier 1 ...

InstantServe LLC

Help Desk Analyst

$21 - $28.75/hr

Colorado OIT (Office of Information Technology) Location: Remote - Must be local to Colorado ... Remote work allowed within the state of Colorado only

theITSC

Be Seen First

Remote IT Support (WFH Tech Advisor)

Lake Buena Vista, FL · Remote

$45K - $65K/yr

... work from home. HOURS: We are actively seeking candidates for ALL Shifts DESCRIPTION: Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and mobile ...

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theITSC

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Remote IT Support (WFH Tech Advisor)

Savannah, GA · Remote

$45K - $65K/yr

... work from home. HOURS: We are actively seeking candidates for ALL Shifts DESCRIPTION: Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and mobile ...

theITSC

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Remote IT Support (WFH Tech Advisor)

Huntsville, AL · Remote

$45K - $65K/yr

... work from home. HOURS: We are actively seeking candidates for ALL Shifts DESCRIPTION: Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and mobile ...

New

theITSC

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Remote IT Support (WFH Tech Advisor)

Ashland City, TN · Remote

$45K - $65K/yr

... work from home. HOURS: We are actively seeking candidates for ALL Shifts DESCRIPTION: Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and mobile ...

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Work From Home It Help Desk information

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How much do work from home it help desk jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for work from home it help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What does a work from home IT help desk professional do?

A Work From Home IT Help Desk professional provides technical support and troubleshooting assistance to users remotely. They help resolve issues related to computer hardware, software, networks, and other technology systems, usually over phone, email, or chat. Their responsibilities often include answering user queries, diagnosing problems, guiding users through solutions, and escalating complex issues to higher-level support teams. Working from home allows these professionals to handle support tickets and customer concerns without being physically present in an office environment.

What are the key skills and qualifications needed to thrive as a work from home IT help desk professional?

To thrive as a Work From Home IT Help Desk professional, you need strong technical troubleshooting skills, knowledge of operating systems, basic networking, and typically at least a CompTIA A+ certification or equivalent experience. Familiarity with remote support tools, ticketing systems like ServiceNow or Zendesk, and communication platforms is essential. Excellent problem-solving abilities, patience, and effective written and verbal communication help professionals excel in assisting users remotely. These skills ensure quick issue resolution, high customer satisfaction, and efficient IT service delivery in a remote environment.

What is the difference between Work From Home It Help Desk vs Remote Technical Support Specialist?

AspectWork From Home It Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Network+ or similar certifications often preferredCompTIA A+, Network+ or similar certifications often required
Work EnvironmentHome office, client sites, or remote call centersPrimarily remote, may include on-site visits occasionally
Employer & Industry UsageIT service providers, corporate IT departments, MSPsIT service providers, tech companies, customer support firms

Both roles involve remote technical support, troubleshooting hardware/software issues, and assisting users. The main difference lies in the job focus: Help Desk roles often handle general user issues, while Technical Support Specialists may deal with more complex technical problems. Both require similar certifications and work environments, making them closely related but distinct in scope.

How does working remotely as an IT help desk professional affect communication and collaboration with other team members?

As a remote IT Help Desk professional, clear and proactive communication is crucial since you won't have in-person interactions with colleagues or end users. Most teams rely on messaging platforms, email, and video calls to collaborate, troubleshoot issues, and share updates. You'll often participate in virtual meetings and use remote desktop tools to assist users. Building strong relationships with your team and maintaining clear documentation are key to ensuring smooth workflows and effective problem-solving in a remote environment.
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What cities are hiring for Work From Home It Help Desk jobs? Cities with the most Work From Home It Help Desk job openings:
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Work From Home It Help Desk jobs near you
Infographic showing various Work From Home It Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Technical Support Service Desk Agent

CTG

San Francisco, CA • Remote

$25/hr

Full-time

Re-posted 17 days ago

Job description

Overview

CTG is looking for a team of Technical Support Service Desk Agents to support an important client for a short period of time. Those interested can expect to answer a large number of incoming calls, assisting users with issues such as password resets, multifactor authentication, and application installations. This is a remote, work from home position with compensation of $25/hr.

The position will provide training on Friday November 8th from 9:30 - 6 pm EST. Then the position will move to it's normal hours 11 am - 8 pm EST for coverage on Wednesday November 13th-15th.

Responsibilities:

  • Answer a high volume of incoming calls related to end user technical support IT issues and questions.
  • Interact with customers via phone, email, and chat in a professional manner.
  • Troubleshoot problems to provide a high level of user satisfaction.
  • Respond to tickets and answer calls within a timely manner.
  • Utilize a methodical approach to identify problems, investigate causes, and recommend innovative solutions to our multi-platform environment.
  • Accurately document technical issues to facilitate diagnostics and prompt solutions.
  • Provide restorative or maintenance actions to resolve end-user problems.
  • Respond to end-user problems based on standard procedures.
  • Handle advanced technical issues such as call escalations and other issues that require a higher degree of knowledge to resolve.
  • Ensure systems are configured properly.
  • Act as a resource for more complex end-user issues.
  • Track incidents and calls, including but not limited to entering data into the database timely and accurately.

Required Skills:

  • Previous experience working from home required.
  • 2-3 years previous IT work experience in Desktop Support or Level 1 IT Help Desk support required.
  • Prior Enterprise support experience required, which includes experience with Active Directory, Multifactor Authentication (Duo or Microsoft), Citrix, and application installs.
  • Exceptional written and verbal skills to relay problems to tier 2 support and management.
  • The ability to self-monitor and self-motivate personal productivity and performance.
  • User-centric, team-first mindset, time management, reliable and organized.
  • Knowledge of Windows operating system; moderate ability in PC Repair/troubleshooting.
  • Excellent interpersonal skills—able to communicate effectively with employees and leaders.
  • High degree of patience with people and processes.
  • Ability to prioritize and multitask to accomplish objectives in an organized fashion.
  • Work hard & smart—never satisfied with the status quo; possess high expectations of what can be accomplished by self AND team.

The expected base salary for this position is $25.00/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.

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About CTG

Sourced by ZipRecruiter

Come join us and grow your career with CTG! CTG has worked with this international, Fortune 500 end-client for over 15 years! Apply with CTG for this exciting opportunity!

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Buffalo, NY, US

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