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Work From Home It Help Desk Jobs (NOW HIRING)

Ardent Eagle Solutions

Help Desk Specialist

Washington, DC · On-site +1

$26 - $33/hr

  • Medical

  • Retirement

  • PTO

Approximately 2 years of experience in a help desk, technical support, or related IT support role ... All employees must adhere to the Company's "Work from Home and Telework" policies and procedures as ...

Ardent Eagle Solutions

Help Desk Specialist

Washington, DC · On-site +1

$26 - $33/hr

  • Medical

  • Retirement

  • PTO

Approximately 2 years of experience in a help desk, technical support, or related IT support role ... All employees must adhere to the Company's "Work from Home and Telework" policies and procedures as ...

Ardent Eagle Solutions

Help Desk Specialist

Washington, DC · On-site +1

$26 - $33/hr

  • Medical

  • Retirement

  • PTO

Approximately 2 years of experience in a help desk, technical support, or related IT support role ... All employees must adhere to the Company's "Work from Home and Telework" policies and procedures as ...

Mammoth Tech

Help Desk Technician

$20.50 - $27.75/hr

... that we routinely work with in another 8 locations. POSITION SCOPE : Mammoth Tech Help desk ... For further information, please review the Know Your Rights notice from the Department of Labor.

Booz Allen Hamilton, Inc.

Help Desk Specialist

Doral, FL · On-site +1

$52K - $108K/yr

  • Medical

  • Life

  • Retirement

  • PTO

As an information technology professional, you know how to interface with customers and leadership ... You may also be required to work from or visit a customer facility. * Onsite : If this position is ...

Greystone Technology

Managed Services Help Desk Technician

$60K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Understanding of standard IT Security practices * e.g. virus remediation, firewalls, and phishing ... Ability to learn from experience * Ability to multitask or switch tasks based on context, urgency ...

New

Greystone Technology

Managed Services Help Desk Technician

OR · On-site +1

$60K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Understanding of standard IT Security practices * e.g. virus remediation, firewalls, and phishing ... Ability to learn from experience * Ability to multitask or switch tasks based on context, urgency ...

New

Sysco

IT Audit Manager

Houston, TX · Remote

$121K - $202K/yr

Critical Next Step, Apply Here: -From-Home/IT-Audit-Manager_R257060-1 This position is responsible ... Strong engagement in work activities that elevates the engagement of your team overall.

Aretec Inc

CBP Technology Service Desk

Ashburn, VA · Remote

$21 - $28.75/hr

  • Medical

  • Dental

  • Vision

Minimum 1 year of experience providing IT help desk, service desk, or technical customer support ... Ability to work rotating shifts, including nights, weekends, and holidays.Sole U.S. citizenship ...

System Soft Technologies

IT Service Desk Support

Experience in Service Desk / IT Support / Help Desk roles Strong knowledge of: * Windows OS (Windows 10/11) * Microsoft Office 365 * Basic networking (VPN, DNS, IP concepts) Experience with ticketing ...

Horizon3.ai

Manager, Global Help Desk

  • Medical

  • Dental

  • Vision

  • PTO

It is used by IT Ops/SecOps teams, consulting pentesters, and MSSPs and MSPs. We are a fusion of ... Must be able to work independently and as part of a team, with a strong sense of ownership and ...

SOSi

Help Desk Representative

FL · Remote

$18 - $23/hr

The contractor shall coordinate help desk workflows using IT service management (ITSM) platforms ... The work to be performed remotely. Working at SOSi All interested individuals will receive ...

Connection

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IT Helpdesk Specialist

Austin, TX · Remote

$37 - $39/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Required Qualifications · 2 - 5 years IT Help Desk experience supporting Windows / Office 365 Environments · Basic to intermediate understanding of networking and networking principles · ...

theITSC

Be Seen First

Remote IT Support (WFH Tech Advisor)

Lake Buena Vista, FL · Remote

$45K - $65K/yr

  • Medical

  • PTO

... work from home. HOURS: We are actively seeking candidates for ALL Shifts DESCRIPTION: Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and mobile ...

theITSC

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Remote IT Support (WFH Tech Advisor)

Pleasanton, TX · Remote

$45K - $65K/yr

  • Medical

  • PTO

... work from home. HOURS: We are actively seeking candidates for ALL Shifts DESCRIPTION: Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and mobile ...

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Work From Home It Help Desk information

See salary details

$12

$23

$33

How much do work from home it help desk jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for work from home it help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What does a work from home IT help desk professional do?

A Work From Home IT Help Desk professional provides technical support and troubleshooting assistance to users remotely. They help resolve issues related to computer hardware, software, networks, and other technology systems, usually over phone, email, or chat. Their responsibilities often include answering user queries, diagnosing problems, guiding users through solutions, and escalating complex issues to higher-level support teams. Working from home allows these professionals to handle support tickets and customer concerns without being physically present in an office environment.

What are the key skills and qualifications needed to thrive as a work from home IT help desk professional?

To thrive as a Work From Home IT Help Desk professional, you need strong technical troubleshooting skills, knowledge of operating systems, basic networking, and typically at least a CompTIA A+ certification or equivalent experience. Familiarity with remote support tools, ticketing systems like ServiceNow or Zendesk, and communication platforms is essential. Excellent problem-solving abilities, patience, and effective written and verbal communication help professionals excel in assisting users remotely. These skills ensure quick issue resolution, high customer satisfaction, and efficient IT service delivery in a remote environment.

How does working remotely as an IT help desk professional affect communication and collaboration with other team members?

As a remote IT Help Desk professional, clear and proactive communication is crucial since you won't have in-person interactions with colleagues or end users. Most teams rely on messaging platforms, email, and video calls to collaborate, troubleshoot issues, and share updates. You'll often participate in virtual meetings and use remote desktop tools to assist users. Building strong relationships with your team and maintaining clear documentation are key to ensuring smooth workflows and effective problem-solving in a remote environment.

What is the difference between Work From Home It Help Desk vs Remote Technical Support Specialist?

AspectWork From Home It Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Network+ or similar certifications often preferredCompTIA A+, Network+ or similar certifications often required
Work EnvironmentHome office, client sites, or remote call centersPrimarily remote, may include on-site visits occasionally
Employer & Industry UsageIT service providers, corporate IT departments, MSPsIT service providers, tech companies, customer support firms

Both roles involve remote technical support, troubleshooting hardware/software issues, and assisting users. The main difference lies in the job focus: Help Desk roles often handle general user issues, while Technical Support Specialists may deal with more complex technical problems. Both require similar certifications and work environments, making them closely related but distinct in scope.

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Work From Home It Help Desk jobs near you
Infographic showing various Work From Home It Help Desk job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Specialist II (Tier II - Advanced Support)

Aretec Inc

Ashburn, VA • Remote

Full-time

Re-posted 26 days ago

Job description

Help Desk Specialist II (Tier 2 – Advanced Support)CBP Technology Service Desk (TSD)Location: RemoteSchedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)Employment Type: Full‑timeClearance Requirement: CBP Background Investigation (Unclassified)  Position SummaryAretec is seeking a Help Desk Specialist II (Tier 2 – Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role delivers second‑level troubleshooting and resolution for complex technical issues escalated from Tier 1, supporting CBP's mission‑critical IT environment. The ideal candidate brings strong technical depth, excellent problem‑solving skills, and experience supporting enterprise‑scale systems. What You'll DoProvide 24x7x365 Tier II advanced technical support for incidents and service requests transferred via ServiceNow tickets or warm‑transferred calls.Perform advanced remote troubleshooting for:Mobile devices and CBP mobile service environment (AirWatch/Workspace ONE)Email services and Microsoft OutlookPersonal Identity Verification (PIV) card authenticationRemote VPN access (GlobalProtect and Zscaler)Remote access via DHS Workplace (WaaS)Microsoft Office productsWindows OS and Active DirectoryRemote software installationsResolve ≥90% of tickets assigned to Tier II in alignment with AQL targets.Process ≥90% of Tier II tickets within 4 hours (resolved or escalated).Answer ≥80% of transferred calls and chats within 60 seconds.Escalate incidents to next‑level support teams, including internal CBP groups and third‑party vendors, as required.Perform remote installation and troubleshooting of workstations and peripherals, including desktops, laptops, tablets, printers, scanners, and cameras.Install approved software using Government‑provided tools and processes. Required QualificationsHigh school diploma or equivalent; Associate's degree in IT preferred.Minimum 2 years of experience providing IT help desk or technical support with Tier II‑level troubleshooting.Strong knowledge of Windows OS, Active Directory, Microsoft Office 365, Outlook, and mobile device management (MDM).Experience supporting VPN technologies, remote access tools, and PIV/smart card authentication.Ability to work rotating shifts, including nights, weekends, and holidays.Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI). Preferred QualificationsCompTIA A+, Network+, or Security+ certification.HDI Desktop Support Technician certification.Experience with AirWatch/Workspace ONE MDM.Experience with GlobalProtect VPN and Zscaler.Experience using the ServiceNow ITSM platform.Prior federal government or CBP Tier II support experience.ITIL Foundation certification. Equal Opportunity EmployerAretec, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status.